Safe Home Security, Inc.

Review: I am writing this complaint on behalf of my parents. They are 80 and 82 years old. My parents have had [redacted] as their security system for years. On May 8 My mother dropped off my father from his chemo treatments and ran to the store. A representative of Safe Home Security arrived at their door and told my father that they needed to update his system because the company had split and they were assigned to this company in the split. The technician changed something in the unit, got the credit card number from my father,got the code name, left the house, took the [redacted] sign and placed their own sign on their lawn. When my mother arrived home, my father told her what had happened. When my mother looked at the paperwork she noticed that the technician signed my mother's name. That weekend I was there for Mother's Day and heard the whole story. My brother and I contacted [redacted] and they told us that this company was scamming their customers. We changed their code with [redacted] and thought it was all taken care of.Just this week my mother accidentally set off the alarm and Safe Home called. My mother did NOT give them any information and notified the police of what had developed. An [redacted] technician came out on Saturday and changed everything back to their settings for them to be have their original security company. Now they are sending a bill for $700+. This company is scamming the elderly. My father gets very confused especially now that he has been undergoing chemotherapy.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want this company to be fined and charged with scamming the elderly, hacking into someone else's equipment, forging my mother's name and any other way they can be charged. Since the [redacted] contract was and still is in my mother's name, they should never have spoken to my father about this and signed my mother's name. And it is most definitely NOT my father's writing of my mother's name. SCAM ARTISTS AND THIEVES!

Business

Response:

Business Response /* (1000, 5, 2013/08/26) */

Contact Name and Title: Al Sheehan C.O.O.

Contact Phone: XXX-XXX-XXXX ext1102

SPOKE WITH [redacted] AND HAVE CANCELLED THIS ACCOUNT AND TOOK ACTION WITH THE DEALER. [redacted] WAS HAPPY WITH RESULTS AND THANKED ME. WE RECEIVED THIS VIA THE WEB SITE AND HANDLED IT BEFORE THE ACTUAL COMPLIANT CAME DOWN.

Review: I HAVE A SERCURITY SYSTEM INSTALLED IN MY BUSINESS [redacted] THE INSTALL WAS NOT CORRECT,SAFE HOME SENT A SECOND REPAIR MAN OUT HE WORK FELL APART I HAVE YET TO USE THIS SYSTEM SINCE IT WAS INSTALLED AND HAVE BEEN PAYING FOR IT FROM THE BEGINNING I HAVE INFORMED SAFE HOME THAT TWICE THEY FAILED TO GIVE ME THE SERVICE I CONTRACTED WITH THEM,THE LAST TIME THEY TOLD ME THEY WOULD NOT SEND ANYONE OUT BECAUSE MY BILL WAS TWO MONTHS BEHIND.I SPOKE WITH [redacted] AND EXPLAINED TO HIM THAT I WANT A REFUND AND THIER SYSTEM OUT HE INFORMED ME TODAY THAT MY SYSTEM WORKS AND THEY CANT DO ANYTHING FOR ME (HE HAS NEVER BEEN TO MY SHOP) I BELIEVE SAFE HOME CAN NOT HOLD THIER END OF OUR CONTRACT..

Product_Or_Service: SECURITY SYSTEM

Account_Number: [redacted] ACC#[redacted]Desired Settlement: DesiredSettlementID: Refund

CREDIT ME THE MONEY I PAID (I HAVE A SYSTEM AT MY HOUSE TOO),REMOVE THIER SYSTEM FROM MY SHOP

Business

Response:

Contact Name and Title: [redacted], VP

Contact Phone: ###-###-####,ext[redacted]

Contact Email: [redacted]@safehomesecurityinc.com

We have spoken to this customer at length and offered to repair system. the customer stopped paying in February 2013 and never called for service or complained until mis July. We see perfect signals on teh account on our end. Our offer is if the customer pays March through June, we will credit July through September and set service on the account to check the system out on site. We are not willing to cancel this contract.

Consumer

Response:

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

thier offer of repairs has been tried twice ,once when they installed the system faulty and then the second time when they tried to repair the faulty system.how can they tell me the system is ok when the company has not been out to see the problem?i can send you pictures of the problem again I am willing to meet anyone one here at 730am to show the problem but I can not stop my business during working hours to allow them to fix what they couldnt do twice.this is a case of POOR INSTALL the workmanship is no good

Business

Response:

The consumer has a contract. A reasonable offer has been made. We are not cancelling this contract and are happy to provide service upon payment of back balance.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: if they agree there is a problem with the install and are willing to fix said problem how do I have a back balance on something that has not worked since install..I belivee my next step would be small claims and the ag thank you for you help

Review: This summer I noticed a negative balance on my credit report from safe home security stating that I was 3 months behind. I never had a contract with them. I did however have a contract with another security company that is no longer in business. No where in the contract is any obligation to safe home listed. In August I called safe home and told them about the issue and informed them that I do not want any service with them as my contract is not with them. In this call I spoke with [redacted]. He tried to talk me into continuing service with them and sent me a Safe home contract to sign stating that if I signed the contract he would give me 6 months of monitoring free and if after 6 months I still wanted to cancel I could. But no where was that listed in the contract. Furthermore I never had a contract with them. I just called back today spoke with some lady and she put me on hold and then I guess she transferred me to someone else but all I got was the phone ringing. The reason why I contacted them again today is because I received a bill in the mail from them saying that I am late paying them for a service that I do not want and am under no contractual obligation with them to do so. I would like them to stop sending me bills. Cancel whatever account they created for me., and not post anything else on my credit report as stated previously I do not have a contract with Safe Home Security Inc and never had one with them.Desired Settlement: Cancel whatever account they have for me, not post anything on my credit report, and stop sending me bills as I do not have a contract with them and never had one with them.

Business

Response:

None of the numbers the customer was calling belong to us. This customer chose to switch to another company. The customer owes 90% of the contract to term. We will accept $400 if paid by December 20th, 2013.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

Review: My system is still under warranty. One of the sencers keeps giveing off a false alarm. I contacted company 8 months ago and have been calling them every month there after to change out this faulty sencer and can not get any one from Safe Home Security to take care of this problem. Every rep I talk to say's they will have a tech call to set up an appointment but I have yet to hear from anyone and it has been over 8 months. It's not right that the Roanoke police should have to come out on false alarms.Desired Settlement: I would like to be relieved from my contract with Safe Home Security that I could employee a more reliable company.

Business

Response:

I am very sorry that you have these issues with your alarm system. I understand that this has been going on for a long period of time. I am working very hard to get you service so that your system can be running properly. I have contacted a couple of security service companies to take care of your system and should an answer for you by the middle of this week. If your system is a problem we will fix it. If the sensor needs to be replaced we will do so. I will contact you no later than Wednesday to let you know what we will do.

Review: We have a contract for *afe Home *ecurity (*H*) to monitor, maintain, and repair our [redacted] home security system. I contacted *H* in *eptember 2013, because our security system was having performance issues. I have called *H* about the issue at least 10 times over the past 3+ months and they still have not scheduled an appointment with us to test and repair our system. I've been passed around from one person to another and been treated very rudely at times. I've been promised numerous times that someone would call me back within 1 to 2 days, but that has not happened. During one call, the person I spoke with said that apparently there is no one in the *eattle area that can service our system and that is why there has been a delayed response. There are many more incidents of rude and dishonest behavior from the customer service center ([redacted]) that I needn't describe here. But to that end, we have lost our patience and trust with this company. It is obvious that we were sold a service that *H* cannot provide in a timely manner which is in breach of our contract. The gravity of the situation if further emphasized by the fact that, as long as our security system is not working properly, we feel our property and family are at risk.Desired Settlement: We would like *H* to honor our contract to have the current issue repaired at no additional cost and then to allow us to terminate our contract immediately with no early cancellation fee. It is obvious that we were sold a service that *H* cannot provide in a timely manner which is not only false advertising but a breach of our contract.

Business

Response:

We apologize that we could not reach the customer. We did contact the client back with the last call being on 12/21/13. We would be more than happy to service the customer's alarm. Right now, she simply needs batteries replaced. Changing a battery on her alarm system would not constitute as her alarm not working. We would be more than happy to ship the batteries to the client at no cost as 95% of our client change their own batteries without assistance. If the client would rather, we would be more than happy to schedule a technician to come change her batteries. We are even willing to compensate the customer for her inconvenience as it is our goal to satisfy every customer and we apologize for letting the customer down.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

*afe Home *ecurity has not return our return calls, two of which were made on 12/27/13. *afe Home *ecurity states that the problem with our system is a battery, but they have not inspected and diagnosed our system as they said they would. Numerous times that we have called to schedule an appointment since *eptember 2013, the company has promised to call right back, but no appointment has been scheduled. As stated in our original complaint, one individual that we spoke with at *afe Home *ecurity, noted that apparently there is no one locally that can service our system and that that is what is contributing to the delayed response. We note that *afe Home *ecurity has not denied this claim in its response to our complaint.

Notably, on November 21, 2013, *afe Home *ecurity sent and billed us for a $12 battery that we did not order. The shipping invoice that accompanied this battery stated that we had ordered the battery. We called and left a voicemail message for the individual, [redacted] Ortiz, who signed the invoice over two weeks ago to request a refund; she has not returned our call.

Again, if safe Home security cannot provide the service it committed to in our contract, we wish to terminate the contract immediately at no cost to us.

sincerely,

Business

Response:

We once again apologize for the frustration the customer experienced. The customer was not drafted $12.00 out of her account, she was billed. The invoice generates automatically whenever a part is sent. [redacted] did credit the batteries out and no deduction was made from the customer's credit card or checking account. she received a bill in error, and it was rectified. We apologize for the confusion over the charges. If it would satisfy the Revdex.com, I can provide a copy of the customer's billing summary to show the customer was credited for the battery charges.

Review: I was sold a home security system that included monitoring by Safe Home Security [redacted] January 2012. I stopped receiving bills in October 2012 and tried to contact the company to find out why. I could not contact the company at any of the numbers given to me including the number given to me for the system monitoring. In July 2013 Safeguard America started billing me for the monitoring which was the first time I'd heard this name. My home no longer had their equipment in it as I had removed it in January 2013. Had they been monitoring it they would have known. I again tried all of the numbers available under all of the names listed above with no answer. I've left numerous messages with my name and number but have not been contacted by anyone. The latest bill is dated January 25, 2014 stating I owe $524.71 for services that I have not received.Desired Settlement: I want them to stop sending me invoices for something I do not owe and go away.

Business

Response:

The account has been canceld, with no balance due. Any invoices can be disregarded. We apologize for any inconvenience.

Review: We entered into an agreement with [redacted] around September 2011. We continued the service for roughly a year before we started noticing that our alarm was not being monitored. We conducted numerous test on the system and NEVER received a call back. When we tried calling [redacted] the number was no longer in service. I immediately contacted the bank to stop the payment. The bank tried on several occasions over two months to try to contact the company and could not reach anyone. After the bank finally canceled the payment, I started receiving paper bills through the mail from Safe Home Security, Inc. I called the number on the bill and spoke with a customer representative about canceling the service. She informed me to send the company a cancellation email and the service would be canceled. I have since invested in a wireless system due to my home not being monitored. I continued to receive bills from the company and spoke tonight to a supervisor by the name of [redacted]. He informed me that the service would not be canceled until October 2014. He was very unprofessional and continued to talk over me and act very condescending. He would not listen to what I was trying to explain about the service. We asked to here the call were he claimed I made to the company in February 2012, but he refused to allow me to listen to it.I would like this service canceled and to be able to go our separate ways. Something clearly went wrong when the company bought our [redacted]. Mr. [redacted] admittedly that our system stopped transmitting a signal but stated that we should have notified the company. The point of having the system monitored is so they can tell us when things are not functioning properly.Desired Settlement: Service canceled immediately.

Business

Response:

The customer signed up in 2011 and the account was funded by Safe Home at that time. They have been with us since day one. It's a 3 year agreement that does not expire until October 2014. The customer is responsible for testing the system weekly and calling to schedule service if necessary. They may either pay a 90% buyout on the remainder of the agreement totalling $164.68 or they may pay the back balance and we will flip the monitoring back over to us so they can honor the remainder of the agreement.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The claims are false. Our original contract was with [redacted] Home Security. The signage that we were given to place in front of our home has [redacted] Security on them. Additionally, it is not stated in our contract anywhere that we are to test the system weekly. However, that really doesn't matter because the number that we are to call on our contract is not in service any longer. That's the same number we called when we realized the system was not working. The same number that we were not able to reach anyone on for months. The company at some point was acquired or purchased and the new company did a poor job of communicating new information to customers.

Review: I began service with Safe Home Security in July of 2013 and the problems with the service began soon after. On August 13th, the alarm went off for no reason and the police were dispatched. Because it was a false alarm they charged us a fee. They also charged us a fee for not having a permit for our alarm. A total bill of $275. We were never told by Security One that we needed to get a permit. False alarms continued to go off in our house, sometimes the front door alarm would go off as soon as we entered, giving us no opportunity to disarm and sometimes the alarm would go off when no one was near a door or window. After several non-returned phone calls and a blundered visit by a technician, I asked Safe Home Security to please cancel my service. No one would ever call me back. Finally, I consulted with an attorney who reviewed the agreement and realized that it did not bind me to the company. My attorney called and emailed SHS but never received a response. I finally called the main office in Connecticut and spoke with [redacted]. My attorney exchanged a few emails with her, but finally received a terse email that only said one word, "No."In an effort to put this episode behind me and settle this matter once and for all, I tendered a check on June 1, 2014, along with a letter indicating that this payment was in full and final settlement of our dispute and in consideration of the termination of my contract. That check was cashed on June 6, 2014. I consider my account with Safe Home Security fully and finally terminated.However, after yet another alarm malfunction, I realized my account was still active. I spoke with [redacted] and told him the situation. He said he would look into the matter and get back to me; however, I never heard back from him or anyone else. Once again, then, I contacted [redacted] who said she would not honor the settlement they agreed on by cashing the check.Desired Settlement: I would like confirmation on the cancellation of my account.

Business

Response:

[redacted] entered into a 36 month agreement on July 2, 2013. In addition, [redacted] also has a full parts and labor warranty included with this agreement which allows for service to be performed at no additional cost. Permits and false alarm fines vary depending on the county/city and state in which the customer resides. [redacted] owns the equipment installed at his property and is ultimately responsible to maintain its operation along with payment of any fines/fees issued by the city's police department.

Review: Safe Home Security continues to bill me for services that I have not requested nor signed any contract agreeing to continue doing business with them. They have sent me contracts for renewal of services which I no longer want. I have not returned their request for contract for at least two years and ask them to rescind any amounts they are trying to collect from me back to the expiration date of the last signed contract I had with them.Desired Settlement: Refund for charges not requested nor approved. Correct any adverse conditions that they caused because of this with all credit reporting agencies, if any.

Business

Response:

[redacted] entered into an agreement on January 28, 2006 for a period of 60 months. The agreement renews on a month to month basis until a letter of cancellation is received. To this day [redacted] has yet to send in a letter of cancellation. This is why the account is still active and this is why the amount due on the account has now accrued to $563.39. Safe Home Security will consider [redacted]'s Revdex.com complaint as a letter of cancellation and the amount noted above is due to close the account.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I've contacted this company last year regarding my alarm system. After running system test I was informed that my Internet Service Provider was not a good provider for my alarm system after 2 years of service, and they would not send a technician out to fix my alarm system. I'm paying for an alarm system that was no longer working. I submitted a notarized letter that I no longer wanted service, and my contract had ended as of April 2014. I paid this company a total of 155.00 as of December 2013 leaving a balance of 0 dollars, and 3 months of contract. This company has charged me a fee of almost 600.00 as of to date. Late Fees, are only 10 and I only had a payment of 135.80 left on my balance. I refused to pay for a service that is not being provide. I have made numerous attempts to contact this company and was referred to the user extension 1615 [redacted] whom has not returned my call. This company is a scam and does not provide service. This company is about money, and not service.Desired Settlement: Since this alarm system was no longer working, and as a customer courtesy of 3 and a half years with my contract already being up. I don't feel I should have to pay for a service being provided. I didn't feel safe in my own home knowing that my alarm was no longer working. If someone would have broken into my harm and any harm done how would police would've been notified if this system was no longer working. If I was at work, and someone broken into my home, how would I have been notified? Why would I sue my home owners at the time when this could've been avoided. You can't charge someone fees at your own discretion.

Business

Response:

we will cancel the contract as a courtesy. The client technically owed through May 2014. Please allow 30 days for the process to complete and ignore any correspondence recieved prior to that time.

Review: I originally purchased a home security system with [redacted] on a three year contract in 2007. After the three years I would be able to cancel or renew, however they ([redacted]) then sold the company to Safe Home midway through my 3 years. It was my understanding from the [redacted] people that after the initial 3 years I would be on a month to month and could cancel at any time without being penalized. Late in 2013 I began to experience financial hardships, was forced to file bankruptcy and contacted the alarm company to cancel. I was told that I was under a new contract until November of this year. I could send a written request to cancel the contract, but I would be liable for the balance of the contract. Already experiencing a financial hardship, this was not an option. I was told that if I waited until November of this year, I could call and cancel the contract. It's now November I attempted to cancel the contract and was told that I was to late, my contract had already been renewed for an additional year, with out my consent and there was nothing I could do until next year. They are quoting a "copy" of my agreement with [redacted]. I was told that they were "sorry" that I was given the wrong information, but there was nothing that could be done. To me this seems like a sneaky way to lock a customer into additional contracts or pay $600 to end it. This is wrong. I'm being told that I'm still under there [redacted] contract, but my account number was changed when Safe Home Security purchased [redacted]. Something just doesn't add up. I believe that Safe Home Security practices should be reviewed.Desired Settlement: I am requesting that the contract be cancelled. Since my billing doesn't begin until the middle of this month, there should be plenty of time to cancel the contract.

Business

Response:

The customer's biggest issue has been the high rate they were paying. Instead of leaving the customer without an alarm system in a time of financial need, the company has reached a new agreement with the customer that will include months of free service and a reduced rate to assist the customer as a better resolution than closing the account.

Review: I called the company many times to come out and fix my system and they keep giving me the run around. So I told them I wanted to canceal my services and they keep arguing with me and being very rude and then they tell me I have to talk with some else about this matter and so I have to leave messes and no one ever returns my calls.

Business

Response:

After pulling all of this customers calls from our taped recording and reviewing the notes in the account, I had a senior mgr call. The first call in was to xxl due to mother being sick and customer was going to visit, the rep explained the cancellation policy and what needed to be done and explained the terms of the agreement. Customer called back again and tried to cancel again and then asked for service and was explained the cost of the service call due to no warranty on account and became upset and hung up the phone. Called in again 1-6-15 and was given our address to send cancel letter in, which she did. We have offered a free service call at this point to check the system out and customer has not confirmed a date yet. All calls were answered and we are waiting on customer at this point. [redacted]. ###-###-####

Review: My complaint could also fall under a potential health/safety concerns. I have been with Security One for about three years, but when I signed with them I was under the assumption that I was signing a two (2) year contract which I had agreed to with the signing agent. Later I found out that the contract was for five (5) years. I have been having so many problems with this company, telling me that the system is working correctly, when in fact the system would be down with no signal and the company not reporting it to me. I would be arming the system and it was not secured. I have contacted them at least seven (7) times are more in the last three (3) years regarding the security of the service. This has been going on for the entire duration of the service. I cannot keep paying for a security service that I'm not getting. Some burglar could break into my home and the alarm will not send a signal to Security One for help. I just want OUT of this contract. This company is more STRESSFUL than having a PEACE OF MIND!

Product_Or_Service: 04/04/2011

Order_Number: Default #[redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I JUST WANT OUT OF THIS CONTRACT!!!! I'M SURE THERE IS A MUCH BETTER SECURITY COMPANY OUT THERE THAT WILL GIVE ME PEACE OF MIND.

Business

Response:

[redacted]

Review: In October we moved from our address in ** on Govt orders to [redacted]. We paid our bill through Dec and notified them of our orders and the sale of our house. Numerous emails later, giving them the orders and the bill of sale for the house, phone calls and they are still billing us. They are threatening collection and have been most unhelpful and rude in all correspondence. We received another bill yesterday with late charges and finance charges included, still being sent to our old address in ** even though they have been notified of our new address several times. I know of no other way to get their attention and perhaps get this to someone who can cancel this contact, since we no longer live at this address, in this state, or own the home. We are here on Govt orders, as stated before and this in itself warrants contact cancellation.Desired Settlement: Contract Cancellation.

Business

Response:

The contract calls for 90% early cancellation. The customer owes $300.54 to cancel.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: this has NEVER been communicated to us through multiple emails, nor phone calls. Actually, your staff said contract cancellation was dependent on us providing a Bill of sale for the house, a cancellation letter and a copy of Govt orders, which we provided. Please provide a signed copy of the contract that you have and mail it to the address provided, or attach it to your response email.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: this has not fixed our issue. I am attaching the latest bill with late charges and finance charges added. I am also attaching a short version of the email string, requesting to cancel this contract. Why have you continued to bill for service after receiving all required information to cancel this contract and why hasn't anyone responded to repeated requests for assistance? Revdex.com, If needed, I can also attach the letter requesting cancellation of this contact.

Review: My Mom (90) cancelled her monitoring system in April of 2014. According to this companies contract we had to notify them 60 days prior to cancellation. She expected a bill for 2 months and now has a delinquency on her credit as this company had charged for well over a year for a system we no longer had.Desired Settlement: Would pay the 2 months, not a penny more and the delinquency removed and NO marks against her credit report. I believe this was done purposlry because of my Mothers AGE

Business

Response:

The account has been closed, with no balance due, per the customers request.

Review: The property which this company service was being sold. I contacted the company by phone and informed them of stopping the service and to remove their equipment May of 2014, I was told that they do not remove equipment but I would have to send a 90 day letter even though I had not signed the renewed contract. I sent the letter stopping service as the last day of September 2014. However, the company continued to draw from my account for the next 5 months until I had the bank put a stop to their draw. I tried contracting them from my over seas home but no luck. I have now received a bill for more services reaching into September of this year. All services where cut off to the unit in September of 2014 so there would no way they could have monitored any thing but it seems they do not even to check to see if the systems are up and running. They just want to get your money.Desired Settlement: I would like the item settled and if possible a refund of my 5 months

Business

Response:

Customer signed a 5 year renewal contract in 2012. We will release them as of the day of the sale but they must provide us closing documents.

Review: Entered into a 3 year contract. The system has not worked for over a year. They do not return calls. Have not resolved multiple service service calls. Never repaired service. They do NOT provide contracted service. They refuse to credit me for collected payments. They refuse to even let us buy out remaining contract.

I have submitted requests in writing and have made many telephone calls to them.

I believe they owe ME money but simply want out of contract. I have read many complaints similar to mine. They should be disallowed from providing service to the public.Desired Settlement: I want a refund of the past year of billed charges and an end to the contract.

Business

Response:

This account arranged a buyout payment with a representative in the customer service department. The agreement is considered fulfilled and the account has been closed.

Review: Sold our home in May, new owners do not want monitoring services. multiple attempts to cancel services via phone and email. They continue to bill for services and recently turned account into collections. Never able to speak to someone directly, messages not returned. Have contacted state of ** business and professional regulation to file a complaint against the company.Desired Settlement: Want account closed with no further bills and services cancelled

Business

Response:

The account was cancelled days ago. Not sure why you could not speak to someone we have a 1 800 number with a customer service department.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the 800 number is never answered by a real person. I have left numerous messages. None are returned I left another message yesterday with your collections dept and still have not heard back. Today I received another bill in the mail for 2 qtrs of services. Despite being informed 5 months ago that the home was sold, So now my bill is double. I would like proof in writing that my acct is closed and the charges have been removed.

Sincerely,

Business

Response:

The account was cancelled on 9/15, the October invoices were already mailed out. No further monies are due and this serves as your written confirmation.

Review: I cancelled my service and closed the account. The company just after turned me over to collections and reported me to the credit bureau. It took months to resolve. I do have a letter dated Oct. 7, 2010 that all was resolved and the account had been cancelled. They claimed to have taken "steps to repair the erroneous reporting to all credit bureaus" and admitted they made the error. On 3/11/2011 they did it again. Took weeks to resolve. NOW again in 2015 I have watched over the past 5 months my credit score dropping and dropping. Due to a family tragedy I was not able to research the problem. Now I have and I find out once again Safe Home Security has reporting bogus information to the credit bureaus. I do not know if I can file legal actions for the stress and pain I have suffered clearing this up ever few years. I want it stopped. Please help me. I have never used the Revdex.com but hope you can help me. ThanksDesired Settlement: Send me an apology letter for once again causing me pain and stress. Correct my credit report and send me confirmation once again that you have deleted my account. NOT Cancelled "Deleted" I want nothing more to do with your company. Never again. I want this every few year problem gone for good. I have all paperwork if the President wants to call me and possibly have a meeting with me. Thanks,

Business

Response:

We spoke with the client on 1/29/2016. I informed her that we would need a copy of a credit line showing we are reporting her as derogatory. She informed me she would not pay for a credit report to substantiate this that she saw it on [redacted]. I informed her then that her only recoarse would be to submit a dispute with the bureau and they will contact us to resolve. The account itself has been closed for years, there is nothing due and I can find no information indicating a derogatory history.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I paid for a [redacted] Report when [redacted] said there was something there. There was nothing and I discussed the report with a rep at [redacted] and was directed back to [redacted] which I rec'd not help from. My credit score continue to decline. I went on [redacted] and there is was. I had been check with them also. It just popped up out of the blue. I did fax Doug H[redacted] a copy of that report. I do not feel I should pay for another report. I did make a complaint with [redacted] did say it was listed so I filed the complaint. I also sent Doug H[redacted] at Safe Home Security the two letters that reps (their pre legal) dept at Safe Home sent me the last two time it popped up on my credit report. The account was closed 10/7/2010. Paid in full. The contract was paid in full to cancel early. They are right it is an old account and no reason for this, but it has popped up twice. Once in 2011 and now in 2016. I do not understand either. Please have them remove it off my report. It should not be at my expense to correct their mistake. I have already put a lot of time in this. The stress it caused me in 2011 was terrible and I thought the issue was closed to be dealing with the same company and the same problem again. I need this resolved this time. I need Safe Home to just delete the account and all my information out of their system to avoid going thru this again and again. I am at work now and do not have the letters that I sent Doug H[redacted] but if they are needed I can send tomorrow. Please let me know. Thanks for your help.

Sincerely,

Business

Response:

[redacted],

The letters you sent simply say the account is closed and paid, we agree. I told you that yesterday. I recieved a 10 page fax, none of which helps us. I need to see the tradeline on a [redacted] credit report showing me that we are reporting you delinquent. That was not included with your fax. Otherwise if you disputed already with [redacted] as I advised there is nothing further to do at this point.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I will call [redacted] Monday but [redacted] said that information came from [redacted]. I will get you the report again at my expense.

Sincerely,

Review: Our account with Safe Home Security was originally set up on a “bait and switch” procedure by their representative.

The account was originally opened with cellular phone access which was terminated by their company after one month. A call to their company informed us that we were not allowed this service without additional charges on a monthly basis. This was after we had signed a multi-year contract.

We strongly suggested that they review a number of the business practices of their company and their representatives, as they are, at times, not only discourteous, but probably are fraudulent and illegal.

As of November 23, 2015 we requested immediate cancellation of our relationship and of our account with their company, both by email to [redacted] and by fax to ###-###-####. We requested that we be notified of any additional charges for their service (and, given our relationship thus far, we expected that there would be).

Since that time we have followed up with multiple telephone attempts to resolve the issue. We have repeated the email and fax transmissions to three other representatives of their company, and have yet to receive any resolution of this problem.

Today, I called their “collections department” regarding a past due invoice of $167.43 and was told that our account still had not been cancelled and, on the contrary, our agreement had “rolled over” for another year and is now in effect through 2017. Their equipment had not been installed in our home and has not been working since December of 2015.Desired Settlement: A fair billing adjustment and a permanent cancellation of our account with this company.

Business

Response:

The consumer settled his final balance on 2/18 and the account has begun the cancellation process. There is no further obligation due.