Safe Home Security, Inc.

Review: I had the alarm system installed at my old home [redacted] and I was moving and wanted to move the system with me. In the same process the person purchasing my home wanted the alarm so I made the call to arrange for a new system for me at my new a**ress and to talk with them about the buyer of my home wanting to keep the other system. I spoke with a Joslyn D[redacted] and she ensured me she would call me back after she received my file. I called her back and left a message that she then called me back on January 15th stating she was still waiting on my file, but she would be sure to call me once received. I explained to her that I wanted to get this set up and completed before I closed on my new home and she said no worries we would get it done only to find out that in order for me to get a new system it was going to cost me over $500 to buy out my contract. I explained that I wouldn't be able to pay that and that I would just have the old system transferred to my new home and that I closed on January 20th and would no longer own the home and the buyer was no longer interested in the alarm system.

On January 21st we still had not got any further with moving the old system and I had paid $199.00 to have it transferred to my new home and at this point now It would be an inconvenience to the new buyer, but I needed to get it moved. So now I'm paying a monthly fee for an alarm that I wasn't using. I was finally giving a date that the alarm would be removed from my old home and brought to my new home only for it to be canceled by the company. At this point I was beside myself because the new owners of my old home had made arrangements to be there for it to be removed. I then asked to speak with a supervisor, which I never got to. At this point, on February 8th, I decided I wanted to cancel my contract with the company. I called and asked to speak with a supervisor and was told by Princess B[redacted] that she was a supervisor. I explained to her my issues and she said she would review my file and call me back within an hour. One hour goes by and no phone call. I call her back and she said she was still reviewing my file and would call me back. Princess finally called me back and explained that she could get the new buyer set up and get me a new system all she needed was their name and number and she would contact them. I explained that they were no longer interested and that I just wanted to cancel with them as well because I couldn't get this alarm set up. She said okay and we started what I thought was the process.

Keep in mind they were going to be taking out another monthly fee of $46.99 for a system I didn't even have.

I explained to Princess that I just wanted to cancel my contract and she said I needed to send her something showing the home had been sold and pay $82.94 and the contract would be canceled. I faxed her two items showing the home was sold on January 20th and asked for something in writing stating the account was closed and that the system that was left at my old home, I would not be charged for it. I received an email from Princess on February 8th stating that she had put in the request for my account to be closed and that I would not be charged for the equipment. I still have not received a letter or any other statement from Safe Home Security stating that my account has been closed so I requested on February 8th a stop payment from my bank for the company before they took another payment since I have now paid $328.93 to end my contract with them and have not received anything further stating the account is officially closed, but did receive another call from [redacted] today, February 16th to set up an appointment to come install my new alarm system. I explained to them that I canceled my service with the company and they apologized for the call and said they would make a note.Desired Settlement: To receive an official letter stating my account has been closed and they will not come later asking for the old equipment that I no longer have in my possession and no longer own the home that it was left in. That I would no longer be held responsible for the equipment.

Business

Response:

To whom it may concern,Miss. [redacted]'s account with Safe Home Security was permanently closed on February 19th, 2016.

Review: We have a signed contract from them saying they will not take money of our account because we are moving so they Are supposed to have it on freeze because we are moving , yet continue to take the monthly payment out. I can not get Any one to help me and have actually be hung up on. No one will return calls and no answers have been giving. This only one of the many problems we have had with this company as they have lied to us saying we could cancel anytime and no charge for moving our equipment, all these have false advertisements .

Product_Or_Service: Alarm system

Account_Number: XXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my money back that was taken out after the contract was signed saying the company would not take money out and I want my complete contract terminated.

Business

Response:

Business Response /* (1000, 5, 2013/06/28) */

Contact Name and Title: [redacted]

Contact Phone: XXX-XXX-XXXX,ext1629

Contact Email: [redacted]@safehomesecurityinc.com

There seems to be much confusion surrounding this account. The client originally informed us he was doing construction on his current home and we executed a construction addendum. According to this complaint the client is moving and as such has 2 options. The 1st option is that we can move the system to the new home and they honor the remainder of the contract. We will waive the $199 fee as a courtesy since the client feels slighted. The second option is a 90% buyout on the remainder of the contract. We do not execute construction addensums when a client moves. Please call us and let us know which option you wish to choose.

Consumer Response /* (3000, 7, 2013/07/01) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Review: on Oct 10,2011 I sent a letter requesting my security system to be discontinued and sent another letter on Jan 7, 2012 since then we have been harressd by numerous letters and phone calls stating we needed to have a written letter in 60 days before our contract ran out. which would have been Jan. 15 2012 From the first letter in October it would have been on time The second letter was because a rep. called the last of Dec. first of Jan and said we had to send in another letter and I did state this is the second letter I have sent. Today August 21,2013 we get a call from [redacted] with [redacted] saying we had to pay more money and I told him we done what we were supposed to do on our part and I do not think we should have to pay anything. I would get a laywer [redacted] told me I could not afford the money so how could I afford a laywer. I'm tired of this company treating me and my husband like this when we are in the right.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

put our account paid in full and cancelled in the required length of thim since I did sent the first letter on oct 10,2011 so it would get to them on time. and qiut calling and haressing us

Business

Response:

THE CUSTOMER HAD A 36 MONTH AGREEMENT FROM 1/09-1/13. THE LAST PAYMENT WAS MADE ON 3/11. 10 MOTHS ARE STILL DUE AND OWING. UPON RECEIPT OF $300, THE ACCOUNT WILL BE CONSIDERED PAID IN FULL. A COPY OF THE CONTRACT WILL BE SENT TO THE Revdex.com FRO REVIEW.

Review: I have requested to terminate my service since April 8 , 2014 to no avail. I was informed by employee [redacted]s on 4-8/2014 if I faxed a letter requesting closing my account they would. To this date the company has not close my account and have added to the bill further fees of a service I am not receiving as I no longer have a land line for the alarm service. They claimed that I have a contract that renew automatically for three years which I dispute . I am willing to pay up to April 9, 2014 as I have proof of the fax I sent on 4/9 / 2014 following the directive of employee [redacted]. I have spoken to numerous staff, [redacted] to no resolution. I am hoping for assistance with this matter. Thank you, [redacted]Desired Settlement: I would like my account closed effective 4/9/2014.Thanks

Business

Response:

[redacted] account has been renewing every 12 months with an anniversary date of January 8th. [redacted] informed [redacted] to have a cancellation letter sent in to begin the cancellation process. [redacted] did not disclose to [redacted] that upon receipt of the cancel letter, the account would be canceled. With the cancellation letter now on file, [redacted] agreement is scheduled to expire at the end of the term which is January 8, 2015.

Review: Company will not stop collection on an account. They are aware and have admitted that the contract is month to month and has been duly cancelled. Yet the continuously try to collect on a yearly contract.Multiple conversations with their collections agent [redacted] as well as her manager [redacted] have not resolved this issueDesired Settlement: I just need them to cease and desist.

Business

Response:

The customer is correct that he is on a month to month agreement that can be terminated at the end of a month he submits a cancellation letter. He submitted one on March 10, 2014. He stopped his electronic monthly debit after December 2013 payment cleared. On 6/2, he paid 1 additional month and is now paid through January 2014. The client owes 2 additional months payments plus any applicable late andf finance. He has been told this by our collection department. Please call and make final payment at your convenience.

Review: Three years ago a salesman signed me up into a contract with SafeHome Security for 36 months, but since it was under a promotion around my area to promote SafeHome Security, thesalesmen told me if I didn't like the services I could cancel within 6 months, disregarding the contract. (The salesman is no longer working for SafeHome Security, so they can no longer contact him) After the 6 months were up I tried calling SafeHome Security to cancel my contract since I didn't need the service that was being provided. Ive talked to several representatives of SafeHome Security as well as the manager and they told me that I had to wait for the 36 month contract to expire. I did not want to continue paying the monthly fee as I didn't need the service and also was going through hard economic times, but I didn't want to effect my credit. So I kept keeping up with my payments, and it wasn't until around the 32 month or so that I called again to check on my contract expiration date and to make sure at the 36 month I would end the contract as they stated. The representative informed me that in order to cancel my contract at the end of the 36 month I had to send a Letter to Terminate the Service, 1 year in advance before the end of the contract or else it would role over to 12 more months. I did not send the letter until recently, since I was never told of such a letter, I contacted SafeHome Security several times before the year in advance deadline and I was never informed of such a letter. The only thing I was ever told, and is clearly on record since they record my calls was that I had to pay the the remaining months which I told them it was the same to just keep paying a keep the service. My contract is now being rolled over another year for not submitting the letter. Besides being lied to by the salesman, this contract by SafeHome Security is unfair, the Supervisor told me to read a contract before I signing it. What does this say of SafeHome Security, He basically told me to not trust their salesman.Desired Settlement: To not affect my credit or go into collection I payed the roll over year. At the very least I would like to get a refund of for the roll over year in the amount of $442.89

Business

Response:

Per terms of the original contract signed by the customer, the company requires written request of cancellation at least 60 days prior to the expiration date of the contract in order for the account to close at that time. If such written request is not received, the contract renews for a period of one year. Because the customer's first contact with the company concerning cancellation is on the date of June 5th, 2014 and the letter was not written until June 16th, which is far past the 60 days in advance that is required per contractual terms as the expiration date is July 1st, 2014, the $442.89 payment is a due payment. Per the customer's request, we have used this money to act as a buyout and are closing out the account.

Review: After 5 years of using Safe Home Security a Person called me and ask me to continue with my contract and I told them I wanted to pay month by month..At that time she never said we can not continue you month by month. I paid on time for 5 years and can't get out of my contract and now pay for security protection but the alarms for Safe Home Security haven't worked properly for years. Can't get out of contract and make me pay for not 1 year but 2 years without my signature.Please if anyone in [redacted] or surround area have the same problem, I would like to get together and let a judge decide if this contract is legal.Desired Settlement: Want out of this unfair (read the small print) contract that they can make me pay for two more years without my signature.

Business

Response:

CUSTOMER SIGNED A 60 MONTH AGREEMENT IN 2009 IN SECTION 3 OF THE AGREEMENT WE NEED TO HAVE A CANCEL LETTER ON FILE 60 DAYS

PRIOR TO THE CANCEL DATE ON THE AGREEMENT. THIS IS NOT IN SMALL PRINT.

THIS CUSTOMER HAS NO CANCEL LETTER ON FILE AND HUNG UP ON THE RESOLUTIONS REP WHEN SHE TRIED TO EXPLAIN THIS TO THE CUSTOMER.

CUSTOMERS AGREEMENT WILL EXPIRE ON 4/27/15 WITH THE AUTOMATIC ROLL AND A CANCEL LETTER RECEIVED 60 DAYS PRIOR TO THAT DATE.

THE CUSTOMER IS NOW IN COLLECTIONS DUE TO STOPPING PAYMENT.

PER NOTES IN HER ACCOUNT THIS CUSTOMER WENT WITH ANOTHER COMPANY BEFORE HER AGREEMENT WAS UP.

Review: Safe Home is a security monitoring company whose contract specifies an early termination fee of 90% of the balance due on a five year contract. I noticed this in the fine print and asked the sales person who replied that the company never enforces that provision. I signed and two years later was divorced and had to sell the house. I terminated the Safe Home monitoring, they collected an extra month from my automatic payment plan and then demanded a $931 fee. I refused, since I paid fully and on time for their services, and have not heard from them since. I paid a different company for system installation, so they have no other costs to recover on my account. Now I find out they have put the account into collections (but no one has called me), and on [redacted] credit reporting service it is shown as a "loan." On November 17, 2014 I talked with their Resolutions dept who transferred me to their Billing Dept where [redacted] refused to make any changes. Since their sales person was not honest with me and I therefore signed under false pretenses, I have no intention of paying $931 or any other amount. I also find their termination policy patently unfair under my circumstances -- they have no right to demand money for services not rendered.Desired Settlement: Contact credit agencies and change my "passed due" to "account closed."

Business

Response:

The customer signed a contract clearly stating what the early termination fee is. The "fine print" the customer is claiming is in bold print on the front page of the agreement. I have attached a copy of the customer's contract that they signed. The section the customer is referring to is titled: EARLY CANCELLATION:.

Review: Early last year (2014), Mr. [redacted] came to my residence and stated that the security company I had, ([redacted]) was no longer in business and (Safe Home Security) had taken over all their accounts which I later found to be a complete fabrication when ([redacted]) phoned me to inquire as to why I had not been paying them. That is when I learned the truth and I immediately went to my bank, "[redacted]" in [redacted] and told them not to honor any requests for funds from my account. On that very same day, November 24, 2014 I sent a letter to (Safe Home Security) informing them of the action I had taken and that neither was I going to make any further payments to them and explained why.I have heard from them several times since then. They informed me that they were holding me accountable for the 36 months of the contract. In as much as I was coerced into signing the contract with (Safe Home Security) and the salesman was untruthful, I do not feel I should be held accountable for this contract. I further feel I was taken advantage of because of my age; I will be 80 years old on 6 June 2015. It looks like elder abuse to me. I have since signed a contract with[redacted].Desired Settlement: To have no further dealings with Safe Home Security or any of it's affiliates.

Business

Response:

The account has been canceled, per the customer's request, with no further obligation to the company

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Sincerely,

Business

Response:

Please disregard this response. I already responded on July 2 the account would be canceled. [redacted] Legal

Consumer

Response:

Review: [redacted]

I am rejecting this response because:[redacted]Complain ID [redacted]RE: Closure of Complaint7/20/2015 Att: [redacted] I regret that I let the time to respond expire, but I truly thought I had given you an answer. Is it now to late? Can this complaint be resurrected?I was certain in as much as Revdex.com had a message from Safe Home Security and forwarded to me, that I was relieved of all liability to SHS. Is it even legal that a company can vacillate that way? I'll bet none of these people has talked with [redacted] who conned me into signing the contract. I'm sure they paid [redacted] for acquiring my signature. On June 13, 2013, [redacted] had me sign a contract with [redacted] and I'll bet he was paid by them for doing it. How does he get off and I'm left holding the bag? I had hoped that Revdex.com would take my part in this. Isn't that the reason for Revdex.com's existence? I begyour forgiveness and pray you can still help me. Thank you ever so much,[redacted] On Tue, Jul 7, 2015 at 7:46 AM, [redacted] wrote:

Sincerely,

Business

Response:

WHY WAS THIS REJECTED? THIS HAS BEEN CANCELED, PER THE CUSTOERS REQUEST

Review: I cancelled this in writing, and they claim they do not have my written cancellation. I was in Mental Institutions for three months. From The end of November to the End of February. They claim that I set up the service in January, which could not have happened. I do not use alarm services because I cannot understand how to operate them. They have been withdrawing money every month from my checking account, and never honored my request to cancel service. I sold the house, and they still continue to bill me every month for $37.00. I am a senior living on Social Security, and this company is just another example of companies that rip off innocent people, they are greedy, rude, and not good people.Desired Settlement: I do not want to hear one more thing from them. I insist that they leave me alone.

Business

Response:

THE CONTRACT WAS SIGNED ON 1/7/14 AND THE SYSTEM WAS INSTALLED ON 1/14/14. THE CUSTOMER SIGNED UP FOR THE MONTHLY PAYMENTS TO BE TAKEN OUT OF HER BANK ACCOUNT, WHICH SHE HAS CLOSED, CAUSING A RETURNED CHECK AND BANK FEE. SHE CALLED THE OFFICE REQUESTING SERVICE ON 1/28/14, TO POWER DOWN THE SYSTEM. SHE CALLED AGAIN ON 1/29/14, ASKING FOR ASSISTANCE WITH THE SYSTEM, THEN CALLED AGAIN 1/29/14 SAYING SHE NO LONGER NEEDED HELP. SHE CALLED AGAIN ON 4/4/14 SAYING SHE NEVER WANTED THE SYSTEM, DOESNT UNDERSTAND HOW TO USE IT. SHE CALLED AGAIN 2/15 SAYING SHE SOLD THE HOME AND WAS IN A MENTAL INSTITUTION FOR THE PAST THREE MONTHS, WHICH WOULD BE 2015, NOT WHEN THE SYSTEM WAS INSTALLED. WHEN WE REQUESTED DOCUMENTATION BE SENT AND SHE HUNG UP. WE HAVE NEVER RECIEVED A CANCELLATION LETTER, BUT THE TERMS OF THE CONTRACT NEED TO BE FULFILLED, REGARDLESS.

Consumer

Response:

Review: [redacted]I am rejecting this response because:

Review: My parents got the alarm system from a man that was going door to door. He told them that they could cancel at any time just call my number. They tried calling that number over and over and he never answered. They kept calling the company to find out how to cancel they never helped them out finally they gave them the option to cancel and pay the rest of the year or keep it. So after the contract was up I called again to cancel they told me I had to fax them a letter to cancel. I faxed them the cancellation letter didn't hear back from them. I received another bill from them saying that they were going to bill me quarterly. I called back and the lady told me I was automatically re-enrolled for another year. I told her that I had faxed the cancellation letter and she said we received it but it was too late and that I had to pay quarterly. I kept trying to tell her that everyone is giving me different information and no one is trying to help. No one bothered to call me and let me know that they received my fax. She was really rude and kept talking over me. The next day my brother tried talking to a manager and the manager was also being rude to him. I don't even use the alarm system its disconnected and I kept trying to tell them that I have no need for it but they won't let me cancel. The man never explained the contract to them and my parents don't even speak English so they can't sign something without fully understanding it. This company has been a nightmare to deal with.Desired Settlement: I just want to cancel the service. I don't want to deal with them anymore.

Business

Response:

CUSTOMERS ACCOUNT WENT INTO AUTO ROLL IN FEBRUARY DID NOT GET CANCEL LETTER UNTIL AFTER IT ROLLED.THE ACCOUNT WILL EXPIRE IN FEBRUARY 2016. CANCEL LETTER NEEDS TO BE IN 60 DAYS BEFORE.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They have made it nearly impossible to cancel. They never gave us the correct information on how to cancel and when we finally found out and sent the letter they never even bothered to give us a call back. Then they automatically re-enrolled me for another year without my consent. They have horrible customer service skills and I'm done dealing with them. They've made these past few years a headache with all their nonsense. I want to cancel now.

Sincerely,

Business

Response:

*1. EVERYTHING IS ON THE FRONT OF THE AGREEMENT ON HOW TO CANCEL.-2. THE ACCOUNT GOES TO AUTOMATIC ROLL IF WE DO NOT RECEIVE THE CANCEL LETTER 60 DAYS PRIOR TO THE END DATE.*3. YOUR ACCOUNT ROLLED ON FEBRUARY 8TH*4. WE RECEIVED THE CANCEL LETTER ON FEBRUARY 19TH 2015.*5. I AM SENDING A COPY OF THE AGREEMENT TO THE CUSTOMER*6. WE ARE NOT GOING TO CANCEL THIS ACCOUNT

Consumer

Response:

Review: [redacted]

I am rejecting this response because:MY FAMILY IS BEING TAKEN ADVANTAGE OF BECAUSE WE'RE LOW INCOME HISPANICS. I TRIED SEVERAL TIMES TO RESOLVE THIS MATTER WITH THEM WITH NO HELP AND RESPONSE. IT'S BEEN 3 YEARS SINCE I'VE BEEN TRYING TO GET OUT OF THEIR SCAM BECAUSE THAT'S EXACTLY WHAT IT IS. THEY TOOK ADVANTAGE OF MY NON ENGLISH SPEAKING PARENTS AND GAVE THEM FALSE INFORMATION. MY BROTHERS AND I HAVE TRIED TALKING TO THEIR MANAGER AND EVEN THE MANAGER WAS RUDE AND DIDN'T GIVE US THE TIME OF DAY. THIS COMPANY HAS HARASSED AND MADE FRAUDULENT CLAIMS AND THEIR ACTIONS WERE NOT COMPLIANT TO THEIR OWN RULES AND REGULATIONS. THEY HAVE BEEN VERY IRRESPONSIBLE AND CHILDISH ON THEIR BEHALF. WE'VE HAD THE ALARM DISCONNECTED FOR OVER A YEAR. I'M NOT ASKING FOR A REFUND FROM ALL THOSE MONTHS I DIDN'T USE IT OR TRIED CANCELLING WITH NO HELP FROM YOUR COMPANY. CANCEL MY ACCOUNT

Sincerely,

Review: Oct. 2013. called SHS to verify end of my service contract (official copy of my contract was never send to me) CONTRACT ENDS-2/6/2015. I mailed on 1/30/15 a certified letter of cancellation which they received 2/2/15(return receipt). I was charged on my authomatic payment checking account of $29.99 for monitoring service of next month. I despute this charges with my bank and they were able to get my money back on my account. 2/4/15, received a letter of acknowledgement of my letter of cancellation. 2/16/15 leter from SHS stating we owe them money because unable to draft. I called SHS and [redacted] told me - cancellation will only take effect 30days upon receiving letter of cancellation according to contract (which I don't have an official copy). 3/9/15 received a bill of $142.96 from SHS. 3/11/15 caled SHS regarding the bill and we taked to [redacted] who comfirmed our cancellation and disregard the billed. Today(2/16/15) [redacted] called me again that we have to pay Febuary's bill.

I'm confused now, our we suppose to pay that bill even I sent them already a leter of cancellation which they officially acknowldged.

HELP!!!!!!!Desired Settlement: Stop billing me. Stop phone calls harrasment.

Business

Response:

The account has been closed, per the customer's request. The returned electronic payment, which caused a bank fee, will be waived.

Review: In early 2014 I was contacted about upgrading service and lowering the monthly payment for the security alarm in my home. At the time I had alarm services with [redacted]. The sales person said that he "Knows that people can get services for cheaper so the alarm company tries to prevent losing customers by being proactive and upgrading services while lowering monthly payments". I was reluctant but agreed to allow the company to come into my home and "upgrade" my alarm services. At the time I was unaware I had unknowingly agreed to start alarm service with Safe Home Security. For a span of four months I was unknowingly charged for alarm services with both companies. Last summer I paid [redacted] three hundred dollars to end my contract which included a few month's worth of alarm service payments. In September of 2014 Safe Home Security claimed that my automatic payment had not gone through. I paid them with the same card as the one they had on file and they said the would renew the automatic payments. In December I was contacted by the company again. They said that "My account was not in good standing". They had not received payment. I told them I thought the payments were being withdrawn from my account. A sales representative later apologized because the company did not honor that request he said "It was still my responsibility to make sure that my payments were being received" (Each late payment is subject to a fifteen dollar charge). I told the company to cancel my contract and they said "I am in a five year contract until 2019". I asked "What if I move?" They said " You will have to pay two hundred dollars to move the service to your new home". They said if I want to cancel the contract I will have to pay over 1700 dollars"! HELP!!!Desired Settlement: I would like to be refunded the three hundred dollars I had to pay to [redacted] to be released from my contract and I would like to terminate services with this company.

Business

Response:

The customer signed a 5 year agreement in March 2014. There is a 90% buyout of term clause available to cancel if he so wishes. Nowhere on the contract or documentation that he signed is the name of [redacted]. Clearly we are not affiliated with them and any obligations he may have had to them are between he and them.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: My father has [redacted]. Safe Home sold him a protection policy even though he has nothing to protect and is [redacted].I moved him out of his house into a ** home in February, 2014. At that time we noticed several companies had his bank info and were taking monthly payments. This was one of those companies. They were taking $50 a month. There was no alarm system on the house. I do not know if there was ever a system on the house, but as of 2/2014 there was not. We closed his account and have continued to receive monthly bills. I have no idea how much money he paid before he was taken out of the house.Desired Settlement: Since we cannot prove he was taken advantage of, but suspect it, we would just like the bills to stop. It should be noted that this company took advantage of a senile man.

Business

Response:

A system was certainly installed (see attached certificate of installation and 5 year contract). It has also been serviced in teh past after installation. If the customer no longer wants the service they can pay a 90% buyout clause.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Mr. [redacted] is senile. You had no buisiness selling him anything. He has not been capable of signing anything for years. You have taken money from him for I don't know how long. He should be refunded every penny. You should be embarassed the your salesman would take advantage of this man or anyone like him. I know first hand that there has been no system on this house for the last 15 months.

Sincerely,

Business

Response:

Where is the system ? It was installed and paid for, never a complaint. Someone was with it enough to call and schedule service months after install. We purchase these from dealers who have recourse if an issue is brought up Afterwards. It's been 2 years now and I'm happy to give you a buyout where we would break even. However we are not simply canceling it as everything was in order at that time. There is no evidence that the dealer did anything inappropriate and the system was certainly used. Call me direct to discuss options. [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Consumer tried calling the number provided and could not get to input the extension number. I also called that number and it was promotional advertisement ......could you please provide the correct phone number so consumer can call.Thank You[redacted]Revdex.com

Business

Response:

My apologies [redacted] is the last 4 digits I incorrectly listed [redacted]

Review: This service was cancel in December 2014. The contact end in December 2014.

We called Safe Home told them to come get their equipment. The equipment was pickup by thier service techinical.

Now here it six month later the claim to still motion my home without any equipment there. I send two letters

complaint that we do not have there service. The first guy lie and said they never pickup the equipment. Then

the company lied and said the contact was not expired. We have proof that the contact ended in 2014.

The new service has been set off at least 4 times since then, this company has not notified us when the alarm went off. That because they are not still motioning my home. The will not cancel the service. What do I need to do.

Please help me.Desired Settlement: I do not what to pay for a services that was not provide.

Business

Response:

I ([redacted], Co-Director of the Customer Care Dept.) have attempted to contact the customer in order to find a resolution that sees the customer retaining their alarm services though us, as well as waiving all costs involved with the alarm.

Review: I have used their services for a number of years and advised them in January,2015 that I would no longer be using them. They implied that I had signed a contract and was obligated to continue using them. I asked them to send me a copy which I never received. I called several times but never received it or a date stating when service would end. As an act of good faith I sent another payment in February and their assistant advised this would resolve the matter.

I continued to receive monthly statements. I called each time and was not given the courtesy of a call back.Desired Settlement: This account should be closed and they should discontinue sending me statements for a service that was stopped in January, 2015.

Business

Response:

The customer has been with us since 2000. Technically they owe until November and the balance is legitimate. Since we are an outstanding service provider we will close the account without further obligation. Please allow 30 days for the process to complete and ignore any additional invoices received prior to that time.

Review: I bought a house in [redacted] in March of 2015. The alarm system was to convey with the property when I purchased the house. It appears the previous home owner had a contract with this company and called to disconnect service and was told the service was disconnected. Now this company is still monitoring my house without my consent or any contract from me. If I have an alarm go off they call the previous owner to ask if they should call the police and send the police. I then get billed $98.00 by the city for having called them out for a false alarm. I told the police I do not have service with this company and tried to call them to disconnect service with them. The police don't care that I have nothing to do with contacting them and keep billing me. I tried to get this company to stop monitoring my alarm system but they will not. The previous home owner ([redacted]) has tried everything to get them to stop and cancel service and they refuse to stop monitoring my house. [redacted] even sent them a certified letter with a request. I need this resolved. This company makes it impossible to cancel your contract unless you want to pay large amount of money and unreasonable request such as cert. letter while there is no money due to disconnect service. There is always money due every month so in essence they got you over a barrel. They just keep renewing the contract for huge time frames. Not a customer friendly company at all. They are very deceptive in their customer service dept. and lie to you hoping you will just pay them and go away. The supervisors never call you back either.Desired Settlement: I need this company to stop monitoring my house without my permission. I need them to disconnect service to my home and to stop calling and harassing me. They need to resolve the billing issue with the previous homeowner also and stop trying to get unjust money from him. He says they are trying to ruin his credit by posting to the credit monitoring services that he owes them money when in fact he really does not. I NEED THEM TO STOP.

Business

Response:

We have no relationship with this gentleman of any kind. In terms of the previous owner we have submitted a request to the monitoring center to stop monitoring.

Review: I got a alarm system from this Company, in 2010 and after the equipment failed 3 times, They removed it and said They would replace it. they never did. which was fine by Me. I went on to get [redacted] which has been outstanding.

anyway I just received a bill from Them in the amount of $2010.82 I can't believe They want to charge Me for 3 months of hell, in dealing with Them taking time of of work so that They can come out and do nothing but look at wiring, and tell Me that They'll send another tech out.Desired Settlement: I believe this Company from what I read should not be in business.

Business

Response:

COMPLANIT IS NOT ACCURATE. THE SYSTEM WAS NEVER REMOVED. THE SYSTEM WAS SERVICED TWICE, ONCE ON 11/17/10, AGAIN 12/27/10. BOTH TIMES, THE SYSTEM AND SIGNALS WERE CHECKED, AND WERE WORKING AS INTENDED. ON 1/19/12, THE ELECTRONIC PAYMENT WAS RETURNED FROM THE BANK, CAUSING A BANK FEE OF $20.00. THE CUSTOMER SWITCHED COMPANIES, KNOWING SHE WAS UNDER CONTRACT WITH SHS. THE ACCOUNT WAS IN COLLECTIONS FROM 4/11-12/11, MESSAGES AND LETTERS WERE SEND, WITH NO RESPONSE. THE COMPLAINT IS BEING MADE, DUE THE ACCOUNT BEING SENT OUT TO A 3RD PARTY COLLECTOR. THE CUSTOMER MADE THE CHOICE TO SWITCH COMPANIES WHILE KNOWINGLY UNDER CONTRACT WITH SHS. THE CONTRACT TERMS AGREED TO, NEED TO BE MET.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The equipment was removed and We did not change company's for over a year, after waiting on them to replace it. I will not pay for equipment or service that I do not have! I have a receipt for the removal of the equipment, along with receipt's from Bright house Who came out to repair the wiring and connections that were broken by security tech. interrupting My phone service.

Sincerely,

Business

Response:

SHS does not remove equipment, nor is anything noted in the account, or a service call scheduled. If it was removed, it was not done by SHS. The fact the customer had the system removed, does not negate the contract. Furthermore, one of our technicians would not give a "receipt", the service ticket is confirmation of the service performed. However, if the customer would like to send the receipt, we will be happy to review.

Review: Fail to cancel contract [redacted] account [redacted] located at [redacted] after many request by phone email and/or fax, we haven't lived in address where alarm is and try to cancel service before the 3 years they said we couldn't until the 3 years where up and we ask to move service to our new home and they said there will be a 250 dlls service fee to move it, we decided to not do either and pay for the remainder of the contract 1 year and 3 months)and now that the 3 years are up we have sent letters by fax and email and talk to them by phone and they are giving us the run a run to cancel so it can automatically renew another 3 years, we have talk to many of the customer service reps (Kayla Jaime, John) and they are just give us the same answer and no result.Desired Settlement: We wish to cancel contract with out paying anymore fees and not deal with them anymore

Business

Response:

After October's payment is made the account will be canceled.

Review: Safe Home Security refused to fix the alarm system installed in my home over 2 years ago and refused to stop collecting monthly payments for the system that I have repeatedly complained of as not working properly, including sending false alarms, causing local law enforcement to respond, and the system cannot be shut off or disengaged, even though it shows a constant fault in the system and cannot be properly engaged for full alarm protection. Company representatives are rude, immoral and threatening and liars when trying to discuss issues with repair or termination of service contract. Reps of the company (esp "Jennifer") have been rude, threatening & lied about sending someone to make repairs for over a year and threatened to ruin my credit & sue me for failure to pay for a service that the company is not providing. Money has been paid to this company for no actual service and in essence they have breached the service contract. I have tried to the point of mental exhaustion to get SHS to respond to my requests to either fix the inoperable alarm system or stop charging my bank account on a monthly basis. I will not be held captive to a fraudulent security system or company who is simply scamming American citizens and stealing money from checking accounts while providing no real service.Desired Settlement: This company will provide no resolution, I'm sure, as I've seen other customer reviews. I have had to end being held captive to fraud and theft of my money by terminating bank payments. I want nothing more to do with this company and do not wish to be contacted by them for any reason. However, they could mail me a refund check for at least one year's monthly payments. Futher, this company needs to be shut down for business. A rating of "F+" needs to be assigned to them by the Revdex.com.

Business

Response:

October 5, 2015

To whom it may concern:

It was brought to our attention that Ms.[redacted] has filed a complaint against Safe Home Security Inc. We have addressed all of her concerns regarding the services she needs for her alarm security system. A technician went to correct her alarm system

Ms.[redacted]’s home and concluded that the customer was in need of a new panel and a cell back up unit (radio that makes system work wireless since she lives in a remote area that doesn’t have good coverage with her phone provider, and it’s causing her system not to work properly). After discussing her account from the determination the technician had made and last servicing the customer, and providing with the options she had open to her. We made a new service ticket to re-diagnose the issue to give her a better peace of mind.

Ms.[redacted] refused all services, she refused adding the equipment that will make it work properly, customer didn’t want to pay for upgrade of system, and we offered to replace her panel with the upgrade just to ensure that everything works properly but she also refused that offer. We tried calling her with a firm date for service but the customer kept disconnecting the phone line in our employees. We explained that she can change phone providers to someone that can offer better coverage since her security system is connected to her phone line and it’s affecting her system. Customer said “no” wanted to be released from her agreement because we couldn’t give her a free upgrade and changing phone companies was not an option for her. We try to accommodate her needs by making this transaction more affordable to meet her requirements but also provide the working services and customer still refused all options.

Furthermore, we went on to explaining if she did in fact wanted to cancel her account there would be a buyout fee that’s applicable and customer threatened us on a recorded line and disconnected the phone line in more than two occasions. We did provide the customer with credits in her account when she first called us about the services not working properly. We weren’t able to provide any more credits as we did in fact have a technician ready to service and customer refused all services forcing us to cancel her ticket after more than 4 attempts. In addition, Ms.[redacted]’s agreement remains valid due to the fact that we offered to make repairs and offer services and she declined them all. The offer still remains open if the customer changes her mind and allows us to service her home.

Respectfully,

Stephanie L[redacted]

Customer Service Manager

Safe Home Security

###-###-#### Ext. [redacted]