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Safe Home Security, Inc.

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Reviews Safe Home Security, Inc.

Safe Home Security, Inc. Reviews (1130)

Review: I contacted Safe Home Security to cancel my service after several years of being with them. I just could not financially afford it. When I contacted them, I was informed that I was signed up in a contract for 5 years. The carbon copy that I have for that contract was for 0 months. It was altered after I signed it. When I brought this to the companies attention, they stated that they are going to hold me to the altered contract. We were signed up by a company that is contracted by Safe Home Security. We believe it is this company that altered the contract before submitting it to Safe Home Security. After several Months of Correspondence with Safe Safe Home Security regarding this issue, they offered to shorten the original contract to 36 months, which would allow us to cancel in June of 2016, which I am agreeable as I don't want to hire a lawyer for this dispute, however, when I contacted them again because they still had not altered the contract, I was told that the person I dealt with was no longer with the company, and they were going to hold us to the originally altered 5 year contract, or we could renew with them for an additional 5 years for a small reduction in price. The last time I called them, they informed me they will look into this issue and call me back in a few minutes, but they never called me back. This is unacceptable, which is why I am contacting the Revdex.com for this complaint.Desired Settlement: I just would like my service canceled. When I signed up I was told by their contracted representative (Aaron R[redacted]) that I could cancel at any time. I don't want to be held to a contract that was altered after my signing, and which is 5 total years.

Business

Response:

Safe Home Security has agreed to cancel this account without penalty.

Review: Oct. 2013. called SHS to verify end of my service contract (official copy of my contract was never send to me) CONTRACT ENDS-2/6/2015. I mailed on 1/30/15 a certified letter of cancellation which they received 2/2/15(return receipt). I was charged on my authomatic payment checking account of $29.99 for monitoring service of next month. I despute this charges with my bank and they were able to get my money back on my account. 2/4/15, received a letter of acknowledgement of my letter of cancellation. 2/16/15 leter from SHS stating we owe them money because unable to draft. I called SHS and [redacted] told me - cancellation will only take effect 30days upon receiving letter of cancellation according to contract (which I don't have an official copy). 3/9/15 received a bill of $142.96 from SHS. 3/11/15 caled SHS regarding the bill and we taked to [redacted] who comfirmed our cancellation and disregard the billed. Today(2/16/15) [redacted] called me again that we have to pay Febuary's bill.

I'm confused now, our we suppose to pay that bill even I sent them already a leter of cancellation which they officially acknowldged.

HELP!!!!!!!Desired Settlement: Stop billing me. Stop phone calls harrasment.

Business

Response:

The account has been closed, per the customer's request. The returned electronic payment, which caused a bank fee, will be waived.

Review: My parents got the alarm system from a man that was going door to door. He told them that they could cancel at any time just call my number. They tried calling that number over and over and he never answered. They kept calling the company to find out how to cancel they never helped them out finally they gave them the option to cancel and pay the rest of the year or keep it. So after the contract was up I called again to cancel they told me I had to fax them a letter to cancel. I faxed them the cancellation letter didn't hear back from them. I received another bill from them saying that they were going to bill me quarterly. I called back and the lady told me I was automatically re-enrolled for another year. I told her that I had faxed the cancellation letter and she said we received it but it was too late and that I had to pay quarterly. I kept trying to tell her that everyone is giving me different information and no one is trying to help. No one bothered to call me and let me know that they received my fax. She was really rude and kept talking over me. The next day my brother tried talking to a manager and the manager was also being rude to him. I don't even use the alarm system its disconnected and I kept trying to tell them that I have no need for it but they won't let me cancel. The man never explained the contract to them and my parents don't even speak English so they can't sign something without fully understanding it. This company has been a nightmare to deal with.Desired Settlement: I just want to cancel the service. I don't want to deal with them anymore.

Business

Response:

CUSTOMERS ACCOUNT WENT INTO AUTO ROLL IN FEBRUARY DID NOT GET CANCEL LETTER UNTIL AFTER IT ROLLED.THE ACCOUNT WILL EXPIRE IN FEBRUARY 2016. CANCEL LETTER NEEDS TO BE IN 60 DAYS BEFORE.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They have made it nearly impossible to cancel. They never gave us the correct information on how to cancel and when we finally found out and sent the letter they never even bothered to give us a call back. Then they automatically re-enrolled me for another year without my consent. They have horrible customer service skills and I'm done dealing with them. They've made these past few years a headache with all their nonsense. I want to cancel now.

Sincerely,

Business

Response:

*1. EVERYTHING IS ON THE FRONT OF THE AGREEMENT ON HOW TO CANCEL.-2. THE ACCOUNT GOES TO AUTOMATIC ROLL IF WE DO NOT RECEIVE THE CANCEL LETTER 60 DAYS PRIOR TO THE END DATE.*3. YOUR ACCOUNT ROLLED ON FEBRUARY 8TH*4. WE RECEIVED THE CANCEL LETTER ON FEBRUARY 19TH 2015.*5. I AM SENDING A COPY OF THE AGREEMENT TO THE CUSTOMER*6. WE ARE NOT GOING TO CANCEL THIS ACCOUNT

Consumer

Response:

Review: [redacted]

I am rejecting this response because:MY FAMILY IS BEING TAKEN ADVANTAGE OF BECAUSE WE'RE LOW INCOME HISPANICS. I TRIED SEVERAL TIMES TO RESOLVE THIS MATTER WITH THEM WITH NO HELP AND RESPONSE. IT'S BEEN 3 YEARS SINCE I'VE BEEN TRYING TO GET OUT OF THEIR SCAM BECAUSE THAT'S EXACTLY WHAT IT IS. THEY TOOK ADVANTAGE OF MY NON ENGLISH SPEAKING PARENTS AND GAVE THEM FALSE INFORMATION. MY BROTHERS AND I HAVE TRIED TALKING TO THEIR MANAGER AND EVEN THE MANAGER WAS RUDE AND DIDN'T GIVE US THE TIME OF DAY. THIS COMPANY HAS HARASSED AND MADE FRAUDULENT CLAIMS AND THEIR ACTIONS WERE NOT COMPLIANT TO THEIR OWN RULES AND REGULATIONS. THEY HAVE BEEN VERY IRRESPONSIBLE AND CHILDISH ON THEIR BEHALF. WE'VE HAD THE ALARM DISCONNECTED FOR OVER A YEAR. I'M NOT ASKING FOR A REFUND FROM ALL THOSE MONTHS I DIDN'T USE IT OR TRIED CANCELLING WITH NO HELP FROM YOUR COMPANY. CANCEL MY ACCOUNT

Sincerely,

Review: I have a security system through Safe Home Security which started on 8/19/2010 and extended through 8/19/2015. I've called to cancel and was told I couldn't cancel until August so I called today 8/11/2015 and their representative who first off was a jerk for lack of a better word, now told me that my contract has now automatically extended for one year because I didn't cancel in writing 50 days in advance. I first of all never received a copy of the contract we signed and as far I know once my contract was over it would automatically go to a month to month not a whole other year. He said if I canceled now I would be responsible for paying the rest of the year. This company obviously like to do shady things, not giving me a copy of my contract, then having their employees say I can't cancel until the month my contract ends, then when it actually ends saying I should have cancelled earlier and now trying to make me pay for a whole other year.Desired Settlement: I want my service to end, I am no longer going to be living in that home and have no need for that system as tried explaining to their employee.

Business

Response:

The company has reached out for a resolution which could include, but is not limited to, a reduced buyout, parts, months of service at no charge, and/or reduced monthly cost. Please call [redacted], Co-Director of the Customer Care Dept, at [redacted] xt [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: After fulfilling a multiple year contract with Safe Home Security we elected to change to a different service provider. Our new provider was unable to extract the proprietary Install code SHS encrypted in our system without our permission. Our new provider assured us that SHS would not be allowed to monopolize our system and by law must do one of 3 things, either SHS must directly provide us the install code, remotely reprogram the system to the factory default setting or send a technician out free of charge. When requested to restore our system to the open access mode they refused and insisted we pay a ransom to gain access to our property. When we insisted they assist us, they said they were under no obligation to do anything. When we pledged we would contact the Revdex.com, [redacted] and other web blogs to expose their unethical tactics ethics there was no concern on their end even when escalated to a supervisor. We have elected to start with the Revdex.com and go from there. Any help in resolving our issue would be greatly appreciated.Desired Settlement: Unlock our property

Business

Response:

When I spoke to the client, I personally advised her that we do not give out our installer codes to customers under any circumstances. Those codes are confidential information. We are sorry that the customer felt we were not empathetic to threat of a Revdex.com complaint. The fact was however, that an alarm company's installer code is heavily guarded. If we gave that out, anyone could reprogram anyone else's panel at any time. I'm sure it can be understood that this could be very dangerous to our clients. We have a great deal of respect for the Revdex.com, but our company policy is to never give out that installer code over the phone, or to a customer in general. This is an industry standard practice.

I did offer to send a technician out to her home to default her panel to factory settings. There would be a charge for this as it is not in any way a service covered under her extended warranty. The customer is asking us to pay one of our technicians to go out there and reprogram her alarm panel so she can go to another company. The fact is we did not lock her property. When the client entered services with us, she allowed us to reprogram her alarm panel. Her new alarm company can do the same thing we did. We did not put any special "lock" on her alarm system. We programed it to use our central station. Every alarm panel can be defaulted to factory settings. If the customer would like one of our technicians to come out and default her panel for her, we can most certainly do so.

Review: I cancelled this in writing, and they claim they do not have my written cancellation. I was in Mental Institutions for three months. From The end of November to the End of February. They claim that I set up the service in January, which could not have happened. I do not use alarm services because I cannot understand how to operate them. They have been withdrawing money every month from my checking account, and never honored my request to cancel service. I sold the house, and they still continue to bill me every month for $37.00. I am a senior living on Social Security, and this company is just another example of companies that rip off innocent people, they are greedy, rude, and not good people.Desired Settlement: I do not want to hear one more thing from them. I insist that they leave me alone.

Business

Response:

THE CONTRACT WAS SIGNED ON 1/7/14 AND THE SYSTEM WAS INSTALLED ON 1/14/14. THE CUSTOMER SIGNED UP FOR THE MONTHLY PAYMENTS TO BE TAKEN OUT OF HER BANK ACCOUNT, WHICH SHE HAS CLOSED, CAUSING A RETURNED CHECK AND BANK FEE. SHE CALLED THE OFFICE REQUESTING SERVICE ON 1/28/14, TO POWER DOWN THE SYSTEM. SHE CALLED AGAIN ON 1/29/14, ASKING FOR ASSISTANCE WITH THE SYSTEM, THEN CALLED AGAIN 1/29/14 SAYING SHE NO LONGER NEEDED HELP. SHE CALLED AGAIN ON 4/4/14 SAYING SHE NEVER WANTED THE SYSTEM, DOESNT UNDERSTAND HOW TO USE IT. SHE CALLED AGAIN 2/15 SAYING SHE SOLD THE HOME AND WAS IN A MENTAL INSTITUTION FOR THE PAST THREE MONTHS, WHICH WOULD BE 2015, NOT WHEN THE SYSTEM WAS INSTALLED. WHEN WE REQUESTED DOCUMENTATION BE SENT AND SHE HUNG UP. WE HAVE NEVER RECIEVED A CANCELLATION LETTER, BUT THE TERMS OF THE CONTRACT NEED TO BE FULFILLED, REGARDLESS.

Consumer

Response:

Review: [redacted]I am rejecting this response because:

Review: I had this home security system in my previous home. The home went into foreclosure and I asked for the service to be canceled they said OK it's done.. Two months later I was still being billed I called back and they said my contract was still in effect until Sept 2013. I sent a certified letter requesting 30 days prior to the end of my contract for it to be canceled. Which is what I was told to do by their customer service representative. They refuse to honor my request and continue to bill me and harass my family members stating I cannot cancel my account until I show them my foreclosure notice which was in my ex husbands name and I don't have the ability to get since he is in jail.Desired Settlement: Cancel my account as requested. I do not live there and I fulfilled my contract.

Business

Response:

We agree to cancel the contract. Please allow 30 days for the cancel process to complete and disregard any invoices received prior to that time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as they abide by their word which has not happen up until this point. I also request that they revise my credit report to pays as agreed and not that I am over 60 days past due. Then I will accept their resolution.

Sincerely,

Review: I am questioning the signature and date of the so called 60 month contract with the Safe Home Security for services to monitor my home. I requested and received a copy of the so called contract that was hand written (not by me) and dated also (not by me). The signature and date does not look authentic. I have since tried to terminated my service with them by letter and they are stating that I can not terminate due to this so called contract. I want to be released from the contract immediately!Desired Settlement: I do not want to be held responsible for a 60 month contract that I did not sign. Requesting an immediate release from contract.

Business

Response:

After speaking with the Mrs. [redacted] it was determined that the three page carbon paper agreement was mailed out to the customer’s home on February 11, 2015. Our representative spoke with Mrs. [redacted] and was granted the permission to send the paperwork to her physical address. February 21, 2015 the agreement was signed “[redacted]” and the white and yellow copies labeled for the office were mailed back. The customer’s pink copy of the agreement was not mailed to us as it is for their own records. The hand written section of the agreement which had her name and address was filled out by our representative, the same as our first agreement together March 31, 2012. It was explained that if she were to send legal evidence of a forgery and or identity theft that we will cancel and terminate the agreement with no penalty.

Christopher H[redacted]

Customer Service Manager

Safe Home Security

###-###-####

mailto:[redacted]

Review: The alarm system installed in my office repeatedly over the one year of use. Several attempts to fix the problem were unsuccessful.

I purchase a alarm system from [redacted] at the beginning of 2011. The contract I signed,through safe home security, was for 3 years and I did not do their additional monthly maintenance fee. After having the system for less then a year we began having problems with the alarm system going off and contacting the police. This happened several times and cost me $100 every time the police showed up. I contacted the alarm company and they said they could send a maintenance person out to fix the problem. They said there would be a fee to have someone come fix the problem or I could start paying a monthly maintenance fee. I decided to do the monthly plan. The problem was fix but I was charged more then I was told over the phone. I called about the overage and they said that I needed to sign a letter that had been sent to me. I never saw the letter nor was I told one would be sent out. While this was being resolved the alarm stopped working again. At this point I could not even set the alarm. Since the maintenance people had been out twice to looked at it and there was still issues I decided to stop using the system. I told the company I would no longer like there services. They mentioned I was in a contract. I stated again that I did not want a non-functioning alarm system in my office that has important [redacted] information. They again stated that I had a contract. Again I stated I would not use the system and wanted to cancel the contract. At this point I was told that they would send me a invoice to cancel. So I waited and waited. I received nothing. That is until about 4 months ago I started receiving letters to my house that I owed a balance. I was then contacted by another member trying to collect payment. I explained that I cancelled the services over a year ago. They said they had no record. Shortly after I received a letter in the mail from this collector for a cancellation balance. Along with the letters I have received numerous phone messages and it has even gotten to the point that they are calling my colleagues and bothering them.Desired Settlement: I would expect my balance be nullified and the contract dismissed. Due to the non functioning alarm system, this obviously breaches our contract.

Business

Response:

Its been a year since these issue developed and its difficult to acertain what did or did not happen. Technicians cost money and the customer had no warranty coverage. We can offer the following 2 choices since the contract went almost 2 years without a hitch. We can repair the system and waive the back balance in exchange for a new 12 month agreement. This would make Safe Home whole as well as the customer. The second option is that the customer pay the amount owed for us to break even on this contract and cancel which is approximately $300 and walk away.

Consumer

Response:

Please let me know where to send this payment to terminate the contract and have the company send an immediate documentation of cancellation.

Review: Safe Home Security refused to fix the alarm system installed in my home over 2 years ago and refused to stop collecting monthly payments for the system that I have repeatedly complained of as not working properly, including sending false alarms, causing local law enforcement to respond, and the system cannot be shut off or disengaged, even though it shows a constant fault in the system and cannot be properly engaged for full alarm protection. Company representatives are rude, immoral and threatening and liars when trying to discuss issues with repair or termination of service contract. Reps of the company (esp "Jennifer") have been rude, threatening & lied about sending someone to make repairs for over a year and threatened to ruin my credit & sue me for failure to pay for a service that the company is not providing. Money has been paid to this company for no actual service and in essence they have breached the service contract. I have tried to the point of mental exhaustion to get SHS to respond to my requests to either fix the inoperable alarm system or stop charging my bank account on a monthly basis. I will not be held captive to a fraudulent security system or company who is simply scamming American citizens and stealing money from checking accounts while providing no real service.Desired Settlement: This company will provide no resolution, I'm sure, as I've seen other customer reviews. I have had to end being held captive to fraud and theft of my money by terminating bank payments. I want nothing more to do with this company and do not wish to be contacted by them for any reason. However, they could mail me a refund check for at least one year's monthly payments. Futher, this company needs to be shut down for business. A rating of "F+" needs to be assigned to them by the Revdex.com.

Business

Response:

October 5, 2015

To whom it may concern:

It was brought to our attention that Ms.[redacted] has filed a complaint against Safe Home Security Inc. We have addressed all of her concerns regarding the services she needs for her alarm security system. A technician went to correct her alarm system

Ms.[redacted]’s home and concluded that the customer was in need of a new panel and a cell back up unit (radio that makes system work wireless since she lives in a remote area that doesn’t have good coverage with her phone provider, and it’s causing her system not to work properly). After discussing her account from the determination the technician had made and last servicing the customer, and providing with the options she had open to her. We made a new service ticket to re-diagnose the issue to give her a better peace of mind.

Ms.[redacted] refused all services, she refused adding the equipment that will make it work properly, customer didn’t want to pay for upgrade of system, and we offered to replace her panel with the upgrade just to ensure that everything works properly but she also refused that offer. We tried calling her with a firm date for service but the customer kept disconnecting the phone line in our employees. We explained that she can change phone providers to someone that can offer better coverage since her security system is connected to her phone line and it’s affecting her system. Customer said “no” wanted to be released from her agreement because we couldn’t give her a free upgrade and changing phone companies was not an option for her. We try to accommodate her needs by making this transaction more affordable to meet her requirements but also provide the working services and customer still refused all options.

Furthermore, we went on to explaining if she did in fact wanted to cancel her account there would be a buyout fee that’s applicable and customer threatened us on a recorded line and disconnected the phone line in more than two occasions. We did provide the customer with credits in her account when she first called us about the services not working properly. We weren’t able to provide any more credits as we did in fact have a technician ready to service and customer refused all services forcing us to cancel her ticket after more than 4 attempts. In addition, Ms.[redacted]’s agreement remains valid due to the fact that we offered to make repairs and offer services and she declined them all. The offer still remains open if the customer changes her mind and allows us to service her home.

Respectfully,

Stephanie L[redacted]

Customer Service Manager

Safe Home Security

###-###-#### Ext. [redacted]

Review: Company will not stop collection on an account. They are aware and have admitted that the contract is month to month and has been duly cancelled. Yet the continuously try to collect on a yearly contract.Multiple conversations with their collections agent [redacted] as well as her manager [redacted] have not resolved this issueDesired Settlement: I just need them to cease and desist.

Business

Response:

The customer is correct that he is on a month to month agreement that can be terminated at the end of a month he submits a cancellation letter. He submitted one on March 10, 2014. He stopped his electronic monthly debit after December 2013 payment cleared. On 6/2, he paid 1 additional month and is now paid through January 2014. The client owes 2 additional months payments plus any applicable late andf finance. He has been told this by our collection department. Please call and make final payment at your convenience.

Review: Safehome Security has made numerous mistakes with my account, I do not feel safe in my home with the company protecting it. Safehome doesn't seem to have problems locating the information to deduct for higher amounts when they aren't supposed to, additional amount of $59.98 for the couple of months after the 1st check of $29.99 dated 12/20/13 was lost by [redacted], that Safehome deducted because they thought I owed this money, I was told I would have a couple of months free for their mistake this was also during the time that Ms. [redacted] from their accounting dept. sent me letter stating my account would be turned over to collection agencies if payment was not received. I did not owe this money-they told me not to pay this money and that my monthly payments would be $29.99 a month with no taxes or any additional charges. On 5/6/13 a payment of $40.50 was taken from my account, an additional $10.50 above monthly payment. Two people informed me in emails that this money would be put back in my account or a check would be issued through the mail to me for the $59.98 and signs would be sent. I have yet to see either. I used Safehome Security the three years before the move to this house and did not have any problems. I can not have Safehome just take money out of my account whenever they see fit, I have good credit and other bills to pay.

Product_Or_Service: Alarm Security system for home

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want out of the contract and the equipment removed from my home with no additional charge to me. They say they cannot cancel the contract unless I pay the remaining balance on it, the contract began in December 2012 for the home I moved in to. I thought if you signed a contract that both parties had to hold up to their ends.

Business

Response:

Business Response /* (1000, 8, 2013/05/29) */

THE SYSTEM WAS INSTALLED ON NOVEMBER 29, 2012. DECEMBER 2012, JANUARY 2012 AND FEBRUARY 2013 WERE GIVE AS THE THREE MON CREDIT SHE WAS PROMISED. SHE WAS BILLED , AND PAID MARCH APRIL MAY AND THE ACCOUNT IS CURRENT.

Consumer Response /* (3000, 10, 2013/05/31) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The system was installed on December 20,2012 not Nov.2012. I was promised a credit for Jan., Feb. and March 2013. I gave 1st payment of $29.99 check # 2429 dated 12/20/12 to Alarm Doctor ([redacted] because I was told to do so by [redacted] at Safe Home, they said they never received check and it has not been returned to me. On 3/5/13 a payment was taken from my account in the amount of $59.98 (totaling two payments, not one), after being told in an email by [redacted] that a payment would not be taken from my account until April 5,2013. There was a payment of the correct amount $29.99 taken out on April 5,2012. On May 6, 2013 $40.50 was taken out $10.51 over the amount due. I have received emails stating they have sent me checks in the mail to cover these mistakes they have made, I have not received any checks nor has any money been deposited into my account that they owe me.

I still want the money they owe me and I want out of the contract

Thank you,

Business Response /* (4000, 12, 2013/06/17) */

After reviewing account, we see that the customer is still owed 1 month. we have moved the dates from 07/01 to 08/01 and put a credit on the account for 10.51 that she was overbilled for. This credit will used towards her August payment and she should only see 19.44 deducted from her account

Consumer Response /* (4200, 14, 2013/06/18) */

(The consumer indicated he/she DID NOT accept the response from the business.)

June 18,2013

PLEASE SEE THE EMAILS BELOW, I WAS TOLD SEVERAL TIMES I WOULD RECEIVE THE MONEY SAFEHOME OWED ME, THE CHECK WAS IN THE MAIL, AND THE SIGNS WERE ON THE WAY AS WELL. I HAVE NOT RECEIVED EITHER. I DO NOT LIKE BEING LIED TO, IN MY OPINION CUSTOMERS SHOULD NOT BE TREATED THIS WAY. I DO NOT TRUST SAFEHOME TO SECURE MY HOUSE, I STILL WANT ALL OF THE MONEY THEY SAID WAS SENT OR WERE PLANNING TO SEND AND I WANT OUT OF MY CONTRACT WITH NO CHARGE!!!

5/7/13

Send me the debit card card info so I can put $70.49 on your card please.

Customer Service

Safe Home Security

55 Sebethe Dr.

Cromwell, CT. XXXXX

(XXX)XXX-XXXX x1145

Date: Thu, 7 Mar 2013 11:27:56 -0500

Subject: RE: your account

Dear [redacted],

I have taken care of this and a refund was submitted for you in the amount of 59.98. I am sorry for the inconvenience. Please let me know if you need anything else.

Account Resolution Specialist

Safe Home Security

55 Sebethe Dr.

Cromwell, CT. XXXXX

(XXX)XXX-XXXX x1128

From:

[redacted]@safehomesecurityinc.com)Sent:

Wed 5/08/XX XX:XX AM

To:

'[redacted]' ([redacted]@hotmail.com)

The extra 10.50 was taken out in error. The refund was approved I emailed you! I need your debt card number and exp so I can put the money back in your account. I am unsure as to why there are several people involved in this matter, the more people that get involved the least like anything will become resolved. The 3 of us do not dwell in the same department and it is not likely that we can sit down and discuss the matter. I have with the help of sandy resolved the issue. And im waiting on the info from you to get you back the money.

Thank you

Customer Service

Safe Home Security

55 Sebethe Dr.

Cromwell, CT. XXXXX

From: [redacted] mailto:[redacted]@hotmail.com

Sent: Tuesday, May 21, XXXX XX:XX AM

To: [redacted]

Subject: RE: SAFEHOME SECURITY MISTAKES

Importance: High

[redacted], I have not heard from anyone at your company regarding the money or signs you owe me, the last I heard you had asked me for my debit card number so you could put the money that was owed to me back into my account, I replied that you if you cared enough about my business with you that you could find that information by yourself and refund the money and send the signs. I am making sure that $29.99 will be taken out of my account @ the 5th or 6th of June-NO MORE AND NO LESS.

I still want out of the contract and equipment taken from my home

From: [redacted]@safehomesecurityinc.com

To: [redacted]@hotmail.com

Date: Tue, 21 May 2013 10:48:54 -0400

Subject: RE: SAFEHOME SECURITY MISTAKES

I have replied to you on more than one occasion, I needed the debit card number to return the money the information stored in our system I do not have the ability to see, so they mailed a check! The amount that is set to come out is 29.99. please let me know if you receive this email. It is concerning me that you are not. I will also call down to the person who ships merchandise and confirm that your signs and stickers were sent!

Customer Service

Safe Home Security

55 Sebethe Dr.

Cromwell, CT. XXXXX

Date: Thu, 7 Mar 2013 11:27:56 -0500

Subject: RE: your account

Dear [redacted],

I have taken care of this and a refund was submitted for you in the amount of 59.98. I am sorry for the inconvenience. Please let me know if you need anything else.

Account Resolution Specialist

Safe Home Security

55 Sebethe Dr.

Cromwell, CT. XXXXX

(XXX)XXX-XXXX x1128

Business Response /* (4000, 18, 2013/07/03) */

After reviewing account, upper management has agreed to mail [redacted] a refund ck in the amount of 59.98. We have also put a credit on the account for 10.51 for extra amount taken. We had orignally moved dates to August where they still are. [redacted] will be billed regular rate of 29.99 minus the 10.51 for August.

Business Response /* (4000, 21, 2013/07/03) */

The credit has been applied to the account. The refund check will be isssued, next week.

Business Response /* (-102, 23, 2013/07/08) */

From: [redacted] (mailto:[redacted]@safehomesecurityinc.com)

Sent: Wednesday, July 03, XXXX X:XX PM

To: '[redacted]'

Subject: RE: Revdex.com Complaint Case#84118387(Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXX)

The 10.51 was credited to the account, yesterday. The refund check will be issued next week.

Safe Home Security

55 Sebethe Dr.

Review: Fail to cancel contract [redacted] account [redacted] located at [redacted] after many request by phone email and/or fax, we haven't lived in address where alarm is and try to cancel service before the 3 years they said we couldn't until the 3 years where up and we ask to move service to our new home and they said there will be a 250 dlls service fee to move it, we decided to not do either and pay for the remainder of the contract 1 year and 3 months)and now that the 3 years are up we have sent letters by fax and email and talk to them by phone and they are giving us the run a run to cancel so it can automatically renew another 3 years, we have talk to many of the customer service reps (Kayla Jaime, John) and they are just give us the same answer and no result.Desired Settlement: We wish to cancel contract with out paying anymore fees and not deal with them anymore

Business

Response:

After October's payment is made the account will be canceled.

Review: They have the right account number on the contract to take the money out of my account. In Jan.2015 for some reason it wasn't took out. They call me 4/9/15 to inform me I'm 4 months behind. I called my bank to see whats going on they told me they tried to take it off my debit card that I closed. I let them know this ans the person didn't want to hear it. Told them that I haven't been able to use the system because the magents keep falling off. Said they would have someone come out. I've called everyday keep getting different people different stories and got told it didn't matter what account they used in Jan. they were having problems processing payments. Asked to talk with a manager to be told they will call me in 24 to 48 hours or they are at lunch right now have them call you when they get back. Still waiting. All I want is to speak to a manager tell them what I've been through and get my billing infrmation straight and have someone come out and fix it. And know how they are monitoring when my number has been changed and no one called to see what was going on why the phone is off there system.Desired Settlement: I want my system fixed. Billing took care of. Was told I would not be chared any late fees and one month free. A APOLOGY

Business

Response:

We most certainly apologize for the inconvenience. With the customer's permission, we will credit the account for the amount of down time that has occurred as well as set up a service appointment for a technician to make any necessary repairs to her alarm. We will be reaching out to the customer in the next couple of days to try to set up a date and time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Early last year (2014), Mr. [redacted] came to my residence and stated that the security company I had, ([redacted]) was no longer in business and (Safe Home Security) had taken over all their accounts which I later found to be a complete fabrication when ([redacted]) phoned me to inquire as to why I had not been paying them. That is when I learned the truth and I immediately went to my bank, "[redacted]" in [redacted] and told them not to honor any requests for funds from my account. On that very same day, November 24, 2014 I sent a letter to (Safe Home Security) informing them of the action I had taken and that neither was I going to make any further payments to them and explained why.I have heard from them several times since then. They informed me that they were holding me accountable for the 36 months of the contract. In as much as I was coerced into signing the contract with (Safe Home Security) and the salesman was untruthful, I do not feel I should be held accountable for this contract. I further feel I was taken advantage of because of my age; I will be 80 years old on 6 June 2015. It looks like elder abuse to me. I have since signed a contract with[redacted].Desired Settlement: To have no further dealings with Safe Home Security or any of it's affiliates.

Business

Response:

The account has been canceled, per the customer's request, with no further obligation to the company

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Sincerely,

Business

Response:

Please disregard this response. I already responded on July 2 the account would be canceled. [redacted] Legal

Consumer

Response:

Review: [redacted]

I am rejecting this response because:[redacted]Complain ID [redacted]RE: Closure of Complaint7/20/2015 Att: [redacted] I regret that I let the time to respond expire, but I truly thought I had given you an answer. Is it now to late? Can this complaint be resurrected?I was certain in as much as Revdex.com had a message from Safe Home Security and forwarded to me, that I was relieved of all liability to SHS. Is it even legal that a company can vacillate that way? I'll bet none of these people has talked with [redacted] who conned me into signing the contract. I'm sure they paid [redacted] for acquiring my signature. On June 13, 2013, [redacted] had me sign a contract with [redacted] and I'll bet he was paid by them for doing it. How does he get off and I'm left holding the bag? I had hoped that Revdex.com would take my part in this. Isn't that the reason for Revdex.com's existence? I begyour forgiveness and pray you can still help me. Thank you ever so much,[redacted] On Tue, Jul 7, 2015 at 7:46 AM, [redacted] wrote:

Sincerely,

Business

Response:

WHY WAS THIS REJECTED? THIS HAS BEEN CANCELED, PER THE CUSTOERS REQUEST

Review: on Oct 10,2011 I sent a letter requesting my security system to be discontinued and sent another letter on Jan 7, 2012 since then we have been harressd by numerous letters and phone calls stating we needed to have a written letter in 60 days before our contract ran out. which would have been Jan. 15 2012 From the first letter in October it would have been on time The second letter was because a rep. called the last of Dec. first of Jan and said we had to send in another letter and I did state this is the second letter I have sent. Today August 21,2013 we get a call from [redacted] with [redacted] saying we had to pay more money and I told him we done what we were supposed to do on our part and I do not think we should have to pay anything. I would get a laywer [redacted] told me I could not afford the money so how could I afford a laywer. I'm tired of this company treating me and my husband like this when we are in the right.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

put our account paid in full and cancelled in the required length of thim since I did sent the first letter on oct 10,2011 so it would get to them on time. and qiut calling and haressing us

Business

Response:

THE CUSTOMER HAD A 36 MONTH AGREEMENT FROM 1/09-1/13. THE LAST PAYMENT WAS MADE ON 3/11. 10 MOTHS ARE STILL DUE AND OWING. UPON RECEIPT OF $300, THE ACCOUNT WILL BE CONSIDERED PAID IN FULL. A COPY OF THE CONTRACT WILL BE SENT TO THE Revdex.com FRO REVIEW.

Review: I have requested to terminate my service since April 8 , 2014 to no avail. I was informed by employee [redacted]s on 4-8/2014 if I faxed a letter requesting closing my account they would. To this date the company has not close my account and have added to the bill further fees of a service I am not receiving as I no longer have a land line for the alarm service. They claimed that I have a contract that renew automatically for three years which I dispute . I am willing to pay up to April 9, 2014 as I have proof of the fax I sent on 4/9 / 2014 following the directive of employee [redacted]. I have spoken to numerous staff, [redacted] to no resolution. I am hoping for assistance with this matter. Thank you, [redacted]Desired Settlement: I would like my account closed effective 4/9/2014.Thanks

Business

Response:

[redacted] account has been renewing every 12 months with an anniversary date of January 8th. [redacted] informed [redacted] to have a cancellation letter sent in to begin the cancellation process. [redacted] did not disclose to [redacted] that upon receipt of the cancel letter, the account would be canceled. With the cancellation letter now on file, [redacted] agreement is scheduled to expire at the end of the term which is January 8, 2015.

Review: The company has continued to bill me after I canceled over a year ago.

I did this by Phone and letter. I continue to talk to them almost every month for 14 months. I am continually told that it takes several months for cancellation to be processed. I am threaten with collections if I stop payment. I am ** years old and on a fixed income an can not afford this service any longer. This company has been rude and uncooperative and continues to try to extend my contract or delay my cancellation. I would appreciate any assistance you can give me.

Safe Home Security acct #[redacted]Desired Settlement: I want the account canceled and my money back for the past 14months 517.86.

Business

Response:

THE ACCOUNT HAS BEEN CANCELED. THE CONTRACT WAS PAID IN FULL. NO REFUND IS DUE

Business

Response:

ADDITION TO COMPLAINT 10460514…. TWO MONTHS MONITORING WILL BE REFUNDED TO THE CUSTOMER 36.99 PER TOTAL 73.98 [redacted] Legal

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I no longer trust this company and will expect payment within 10 days !

Sincerely,

Review: I got a alarm system from this Company, in 2010 and after the equipment failed 3 times, They removed it and said They would replace it. they never did. which was fine by Me. I went on to get [redacted] which has been outstanding.

anyway I just received a bill from Them in the amount of $2010.82 I can't believe They want to charge Me for 3 months of hell, in dealing with Them taking time of of work so that They can come out and do nothing but look at wiring, and tell Me that They'll send another tech out.Desired Settlement: I believe this Company from what I read should not be in business.

Business

Response:

COMPLANIT IS NOT ACCURATE. THE SYSTEM WAS NEVER REMOVED. THE SYSTEM WAS SERVICED TWICE, ONCE ON 11/17/10, AGAIN 12/27/10. BOTH TIMES, THE SYSTEM AND SIGNALS WERE CHECKED, AND WERE WORKING AS INTENDED. ON 1/19/12, THE ELECTRONIC PAYMENT WAS RETURNED FROM THE BANK, CAUSING A BANK FEE OF $20.00. THE CUSTOMER SWITCHED COMPANIES, KNOWING SHE WAS UNDER CONTRACT WITH SHS. THE ACCOUNT WAS IN COLLECTIONS FROM 4/11-12/11, MESSAGES AND LETTERS WERE SEND, WITH NO RESPONSE. THE COMPLAINT IS BEING MADE, DUE THE ACCOUNT BEING SENT OUT TO A 3RD PARTY COLLECTOR. THE CUSTOMER MADE THE CHOICE TO SWITCH COMPANIES WHILE KNOWINGLY UNDER CONTRACT WITH SHS. THE CONTRACT TERMS AGREED TO, NEED TO BE MET.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The equipment was removed and We did not change company's for over a year, after waiting on them to replace it. I will not pay for equipment or service that I do not have! I have a receipt for the removal of the equipment, along with receipt's from Bright house Who came out to repair the wiring and connections that were broken by security tech. interrupting My phone service.

Sincerely,

Business

Response:

SHS does not remove equipment, nor is anything noted in the account, or a service call scheduled. If it was removed, it was not done by SHS. The fact the customer had the system removed, does not negate the contract. Furthermore, one of our technicians would not give a "receipt", the service ticket is confirmation of the service performed. However, if the customer would like to send the receipt, we will be happy to review.

Review: Safe Home is a security monitoring company whose contract specifies an early termination fee of 90% of the balance due on a five year contract. I noticed this in the fine print and asked the sales person who replied that the company never enforces that provision. I signed and two years later was divorced and had to sell the house. I terminated the Safe Home monitoring, they collected an extra month from my automatic payment plan and then demanded a $931 fee. I refused, since I paid fully and on time for their services, and have not heard from them since. I paid a different company for system installation, so they have no other costs to recover on my account. Now I find out they have put the account into collections (but no one has called me), and on [redacted] credit reporting service it is shown as a "loan." On November 17, 2014 I talked with their Resolutions dept who transferred me to their Billing Dept where [redacted] refused to make any changes. Since their sales person was not honest with me and I therefore signed under false pretenses, I have no intention of paying $931 or any other amount. I also find their termination policy patently unfair under my circumstances -- they have no right to demand money for services not rendered.Desired Settlement: Contact credit agencies and change my "passed due" to "account closed."

Business

Response:

The customer signed a contract clearly stating what the early termination fee is. The "fine print" the customer is claiming is in bold print on the front page of the agreement. I have attached a copy of the customer's contract that they signed. The section the customer is referring to is titled: EARLY CANCELLATION:.

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Description: Burglar Alarm Systems Dealers

Address: 941 Moosic Road, Old Forge, Pennsylvania, United States, 18518

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