Safelite AutoGlass

I’m very sorry that we were not able to provide the appropriate replacement vent glass for your Chevrolet CavalierThe only manufacturer we could find that has the part in stock; the glass is not a good fit on your vehicle
I apologize that we had difficulty in receiving your signed release of liabilityI have confirmed that we did receive it on March 18thA request to refund the amount you paid, $359.87, was submitted on March 19thPlease allow 3-business days for the credit to appear on your account
Again, I apologize for all the inconvenienceSafelite does appreciate your business and your patience

I spoke with *** from *** Ford concerning the original window. As per *** from ***, he felt that Safelight's original window was faulty. A second window was tried which was broken during the water test, thus a third window had to be ordered for the truck Now, the leak is not resolved and is felt to be from an unknown nature?? The original window was never witnessed upon removal by *** from *** Ford, he watched the removal of the broken second window which revealed that window was secured and glued accordingly. Again, removal of the window in question was not witnessed by *** from *** Ford. If the amount of 800.00 is not reimbursed for damages done by the original window leak, I am forwarding this complaint to the Ohio Attorney General's office

I’m very sorry for all the problems you experienced regarding the windshield replacement on your Subaru LegacyI understand that the first appointment had to be rescheduled due to unfavorable weatherThis winter has been unusually harsh at times and has made it necessary for
management to determine that it was not safe for technicians to be out in the weather or that installations needed to be performed in one of our shops or in a heated structureThis obviously causes inconvenience to our valued customers which is regrettableWe strive to keep a balance between the safety of our technicians and the needs of our customers
Regarding the damaged cowl and the stress fracture, I do apologize that these things happenedWhile we would like every installation to be perfect, we know that isn’t possibleTherefore, we provide a national lifetime warranty on the materials and the workmanship for as long as you own or lease the vehicleOur records indicate that both of the warranty issues were corrected and you are now satisfied with the windshield installation
Should it require appointments to get a windshield replaced? No, it shouldn’tAgain, I’m very sorry for your negative experienceWe do appreciate your feedback and your businessIf you have additional concerns, please feel free to contact our Executive Service team at ***

Once again I am being lied toI did talk to your Executive Services Team AFTER listening to the voicemail about the $dollar off offer and told them I was being lied to and would NOT accept that offer for me to pay $plus have my insurance Company *** may the balance of the cost for a new windshield to a company that continues to lie to meYour Akron manager is back from vacation and still has not tried to contact me

I’m truly sorry for the damage to the remote start and keyless entry system on your Honda Pilot during your windshield replacement
As we discussed over the phone today, Safelite will cover the cost of the replacement and installation of a new system for youI know that
you will be travelling over the next few weeks so whenever you have the opportunity to schedule the work please let me knowI will be in contact with your vendor of choice, *** ***, to make payment arrangements for the work
Again, I apologize for the inconvenienceI sent you an email with my contact information just after our phone conversationPlease feel free to contact me by email or phone if you need further assistance

I’m very sorry that the windshield repair on your Chrysler failedI have included a copy of the entire Safelite Warranty to clarify the repair process and what our policy is when a repair is unsuccessful or visibly unpleasing to the customer
In researching your concerns, I found that at the time of the windshield replacement *** advised us that we needed to collect a $deductible and you did pay that*** has advised us that in order for them to pay the remainder of the claim to Safelite, they need you to contact them at 1-800-510-Instead of updating the repair claim to a replacement, *** set up a completely new claim with a different date of lossThey need to speak with you directly in order to correct the error
A member of our Executive Service Team attempted to reach you on October 22, and left a voicemail with the contact numbers for *** and for Safelite to discuss this further
I apologize for any misunderstanding and inconvenience this has causedIf you need additional assistance, please feel free to call us at 1-866-***We greatly appreciate your business

I’m very sorry to hear that the attempt to repair the windshield on your Land Rover LRwasn’t successfulWe do provide a money back guarantee with our repairsWhat this means is that if a repair fails or is visually displeasing, Safelite will refund the paying party for the amount of the
repair and replacement will be subject to any comprehensive deductible on your auto insurance policy or it would be out of pocket
Although we would not be able to replace your windshield at no cost to you, we can certainly check with the local Safelite shop to see what the best price is that we could offer for the replacementPlease contact us at 1-866-212-and we will be happy to reach out to the location to find out what their best price would be
Again, I apologize that the repair attempt was not successfulWe do appreciate your business and look forward to hearing from you to schedule a replacement

I
truly apologize for the issues regarding the windshield installation on your
Acura TLAs previously stated, our position is that the damage existed
prior to our technician installing the windshieldAttached is a picture taken
by the technician before he began the workThe circled areas are visible
cracks in the dash
In
warmer climates, it is common for the dash of a vehicle to become brittle and
sun-damaged over timeTherefore, our technicians don’t apply any pressure to
the dash while removing or installing the glassThey also use a non-wire tool
when removing the windshield which will not nick or cut the moldings or dash
We
maintain, after a thorough review, that Safelite is not responsible for the
damage to your vehicleAgain, I’m sorry for the unfortunate circumstances
Safelite does appreciate your business

I’m very sorry that a piece of the cowl was damaged while our technician was replacing the windshield on your Subaru OutbackIn checking with the manager of the Safelite location in Johnstown, PA it was determined that the damaged piece was already ordered and is enroute to the Johnstown
locationAs soon as it arrives, you will be contacted
Our understanding is that the piece blew off the hood of the technician’s vehicle and into the grassOne of your neighbors was doing lawnwork and ran over the piece with a lawn mowerNobody did anything wrong it was an accidentThe technician contacted his manager immediately to let him know what had occurredAs a courtesy, the manager ordered the part and will install it for you at no cost
Again, I apologize for the damage and the lack of communication regarding the status of the partYou will be receiving a call as soon as the part arrives to arrange a time to get it installedThank you for your understandingSafelite greatly appreciates your business

I sincerely apologize for your recent experience with Safelite Auto Glass in regards to the windshield installation on your Nissan PathfinderWe appreciate you brining this issue to our attention and I want to reassure you that we will get to the bottom of this and make sure it does not happen
again
After reviewing your file I see we requested you to get an estimate from your Nissan Dealer to start repairing your vehicleIf you can provide us with this information, at your earliest convenience, we would greatly appreciate it.
Again I am sorry for all your inconvenience and hassle with this. We do greatly appreciate you and your business!

Dear Mr***
I’m very sorry for the delay in responding to your issue regarding the windshield installation on your Toyota CorollaWe want to be able to assist you under our national lifetime warrantyThe manager of the Safelite location made several attempts to reach you by
phone to schedule a no-cost warranty appointment to view the problem and determine how best to resolve itShe was not able to reach you directly nor was she able to leave a message
Could you please contact *** *** the Safelite shop manager, at either *** or *** to schedule an appointment? She will be happy to arrange a convenient time for a technician to look at your vehicle and determine how we need to proceed
Again, I apologize for the delay and inconvenienceWe do appreciate your business and look forward to assisting you

The company made no effort at all for customer retention and satisfactionThe federal requirements are very low and putting a windshield in that just meets requirements does not mean it is of good qualitySeveral other glass dealers and auto people have agreed with me that there is no way a windshield cracks in weeksFrom a VERY TINY stoneNo wayMost companies will do something to compensate the customer for their inconvenienceBut not safeliteObviously safelite doesn't care since they're a big company and dont need customers therefore they have a very don't care attitudePeople need to be aware or this as I am not dropping this and I will continue to use factual awareness to people if the situation is not made right

I’m very sorry that you are dealing with a damaged windshield on your Mercedes CLKMy understanding is that you were able to be with the vehicle for the water test and warranty appointment and our technician attempted to recreate a water leak but wasn’t able toAs far as removing moldings to do the water test, if you are experiencing a water leak when you are driving or when the vehicle is parked, the moldings would be in place on the vehicle at that timeMoldings are primarily trim pieces and don’t generally affect whether water intrusion is able to occur
Regarding the crack in the windshield, I have attached pictures taken by our technician that clearly show there is an impact point on the passenger side of the windshield near the edgeThis is where the crack began and it extends all the way across the windshieldThe damage was not caused by the windshield wiper but by a rock or some other projectile hitting and causing damage to the glass that grew over time
This is a windshield that we installed in June of During the months that have passed since the installation took place, there are any number of things that could have caused the damage to the glassUnfortunately, new damage to the glass is not covered by our national lifetime warrantyThe local Safelite management is confident that Safelite didn’t install the wiper motor incorrectly and we haven’t seen any documentation stating that we did
Again, I understand your frustration with having this new damage and the thought of paying out of pocket for another windshield is not a pleasant oneAt this time, we have found no evidence that there is any water leak from the windshield nor was the damage to your windshield caused by anything other than a rock or other debris hitting the glass and causing damageWe do appreciate your business at Safelite and would be happy to work with you to provide the best price possible for a replacement windshield

I’m very sorry that you experienced glass damage to your brand new Jeep CherokeeIt is our understanding that the claim and any issues regarding it are being handled by your Jeep dealer under warrantySafelite will no longer be handling the glass claim for you through ***
Insurance
We greatly appreciate your business and wish you a speedy resolution under your warranty with Jeep

Dear Mr***
I’m very sorry for the delay in responding to your correspondence with the Revdex.com regarding the billing for the windshield replacement on your Ford FusionA representative from our Executive Service Team attempted to reach you on May 15, A
message was left asking you to call 1-*** so that we can get additional information in order to resolve thisIf you can provide bank statements showing a duplicate charge and overdraft charges due to Safelite’s billing, we will be happy to refund any and all amounts due
Again, I apologize for the inconvenienceWe look forward to working with you to resolve this issue

I’m terribly sorry for any misunderstanding regarding the price you were quoted for the windshield replacement on your Honda Passport
Per your conversation with one of our representatives on October 15, we will be sending you a check for a partial refundThe amount
agreed to is $and it will be mailed to you at your post office boxYou should receive the check in 7-business days
Again, I apologize for the inconvenience and confusionWe truly appreciate your business at Safelite AutoGlass

I’m very sorry to hear that the metal molding around the windshield of your Ford Fwas bent during the installation of the new windshieldThis is covered by our national lifetime warranty and provided at no cost to you
I understand that you spoke with the local Safelite
manager today and he will be scheduling a warranty appointment for a day next weekWe will have another technician inspect the damage and determine how best to correct the issueA member of our Executive Service team will follow up to make sure that the issue is resolved and you are satisfied
Again, I apologize for the bent moldingIt is our goal to correct the issue to your satisfaction under our national lifetime warrantyWe appreciate your business at SafelitePlease feel free to contact our Executive Service team at *** with any questions or concerns

I’m very sorry that it has taken so long to receive and process the invoice submitted for work you performed under referral number ***Our records indicate that we did receive the invoice on March 20, and it is currently being processed for payment
We have been unable to determine why we didn’t receive anything prior to March 20, As soon as we did receive it, we forwarded it to be processed for paymentI assure you this is not a usual occurrence and we did not intentionally delay paying your invoice
Again, I apologize for the time it has taken to receive and pay your invoiceYou should receive the payment very shortly

Again I am sorry for the inconvenience you are going through with this issue. Safelite will provide you a rental vehicle while the repairs are being done. Please contact our Executive Service Team at *** once you schedule a date and time for the repairs

Dear Mr***,I'm terribly sorry about all the frustration and inconvenience you experienced after scheduling a door glass replacement for your *** AWe strive to complete every job in a timely mannerRegrettably, there are occasions where circumstances cause delaysIn speaking with the Safelite shop manager, I was advised that there was damage to the moisture panel as indicated in the picture you providedWe did order a replacement and you were to be contacted when it arrivedSafelite was not going to provide installation of the part but whatever provider you chose would be able toIf you have not heard from the Safelite shop about the part, please feel free to contact the Executive Service team at ###-###-####.Again, I apologize for the negative experience