Safelite AutoGlass

I’m terribly sorry that the windshield we installed on your Chrysler in July of 2013, has developed a significant crackIn most cases, cracks due to stress on the windshield occur within the first days after installationTherefore, when our technician inspected the damage
on September 23, there was a lot of discussion back and forth with his managerThe Safelite manager would need to inspect the windshield himself to determine if there was any point of impact that caused the crack
On October 3, a member of our Executive Service Team attempted to reach you by phone and left you a message to call to schedule an appointment in the Seattle, WA locationThe manager would then be able to inspect the windshield and we would be prepared to replace the windshield either under our national lifetime warranty at no cost to you or as new damage under a claim with your insurance companyIf this is determined to be new damage, the replacement would be subject to any deductible you have on your comprehensive automobile insurance coverage
Again, I apologize for any inconvenienceWe need to be able to verify if this is truly damage that is covered under warranty or if something hit the windshield and caused the damagePlease give us a call at 1-866-*** and a representative will be happy to schedule an appointment for you in our Seattle Safelite locationWe look forward to being able to assist you and we greatly appreciate your business

I’m very sorry about the issues regarding the windshield replacement on your Ford Mustang and the delay in replying to your concernsWe located the work under a different first name, phone number and email address and it took a while to match it up
Regarding the damaged moldings, it is unfortunate that this occurred and we are working to get the parts and you will be contacted when they arrive to get them installedOver time the moldings themselves and the fasteners can become brittle and more easily damagedWe will be replacing these at no cost to you
I checked with the Greenville, SC location and when our technician removed the damaged windshield significant rust was discoveredUnfortunately, the rust was not visible prior to the windshield being removedThis is a rare occurrence but when it does happen, we aren’t able to reinstall the old glass nor are we able to install new glass over the rustOur guidelines require that the rust be removed before glass can be installedWindshield glass installed over level rust, can create a safety and liability hazardIf the rusted area was simply treated and the glass installed over it the area will continue to rust and will not allow the windshield to maintain a proper sealWe will not agree to reimburse you for any additional amount you paid to a glass provider that performed an installation that according to our guidelines should not have been done and is a safety risk
Again, I apologize for the inconvenience you have experienced and the delays in responding to your concernsOnce the moldings arrive the Greenville, SC location will contact you to get them installedId you need additional assistance, please feel free to contact our Executive Service team at 1-***

I’m very sorry for the billing error for the back glass replacement on your Chevrolet TraverseOur records show that within hours of the charge being billed to the incorrect credit card, that transaction was credited back in our systemWe then charged the correct card for the jobA representative at the local Safelite shop requested a copy of your bank statement showing any overdraft charges caused by the errorAt this point we show no record of receiving that information
If you could please provide a bank statement that reflects overdraft charges due to a transaction with Safelite, we would be happy to reimburse those charges to you
Again, I apologize for the error and the inconveniencePlease feel free to contact our Executive Service team at 1-*** for immediate assistanceSafelite does appreciate your business

Thank you so much for bringing this matter to our attentionI truly apologize for the experience you had and the inconveniences this may have caused you. Please be assured that we will investigate this further to prevent issues such as this from transpiring again
Again we are very sorry but if there is anything we can do to help you in the future please let us know!

I’m very sorry that rust has developed in area around or under the windshield of your Ford FOur records show that you are scheduled for a no-cost warranty appointment on Thursday March 11, 2015, to allow Safelite to inspect the issue
Once we have a chance to look at
the vehicle, a determination will be made as to whether the rust was caused by the windshield installation that we performed in April of We will then advise you what the next step would be
Again, I apologize for the rust issue and that inconvenience you experienced when we needed additional information to locate the original work

To whom it may concern,
I’m very sorry about the peeling upholstery on the interior of your Land Rover Range RoverAttached are pictures of the area indicating that we did not break anything on the interior of your vehicleThe peeling of the fabric is due to the age of the vehicle
and wear and tearThe Safelite manager has advised you that if the side moldings were broken or not installed properly, we would replace them under warranty
You do have a warranty on the windshield with Safelite for as long as you own your vehicleThe warranty includes air leaks, water leaks, glass damage not associated with a new impact and moldings that are broken or were not installed properlyWe greatly appreciate your business

You have not called me one time to say when you are coming out. I was promised by pm Saturday weeks time. You are running out of time. I will be forced to dispute the cc charges at 4:pm on Saturday

I would like to apologize for the inconvenience you had during your windshield install on your Toyota Corolla I understand your frustration and we thank you for bringing this to our attention I have spoken to our manager and we have ordered you a mirror from the
dealershipAs soon as it comes in we will be getting a hold of you and install that for you! The mirror is expected to be in next weekI hope this helps you out and if you need anything further please let us know! Thank you and we do appreciate your business!

I’m very sorry that your request for reimbursement of the amount you paid out of pocket for the windshield replacement on your Land Rover LRwas not processed in more promptly
A member of our Executive Service team has been in contact with you and the department that handles the reimbursement requestsOur records indicate check number *** the amount of $was mailed to you on Friday April 3, We generally ask that you allow 7-business days to receive the check in the mail
Again, I apologize for the delay in handling your reimbursement requestPlease feel free to contact us if you need any additional assistance

I’m very sorry that it has taken so long to receive and process the invoice submitted for work you performed under referral number ***Our records indicate that we did receive the invoice on March 20, and it is currently being processed for payment
We have been unable to
determine why we didn’t receive anything prior to March 20, As soon as we did receive it, we forwarded it to be processed for paymentI assure you this is not a usual occurrence and we did not intentionally delay paying your invoice
Again, I apologize for the time it has taken to receive and pay your invoiceYou should receive the payment very shortly

I filed a complaint against Safelite Autoglass on 7/In the final message, Safelite had said that they would be sending me the rest of the payment owed to meNothing has arrived to my house & my complaint is not closed through the Revdex.com.
Is there anyway to reopen my complaint? I'm very unhappy about thisThe only reason I didn't further comment was to wait for the check to arrive.
Can someone please help me?
John

I’m sorry that this issue has continued for so longA member of our Executive Service team spoke to you on Wednesday June 24, and scheduled a warranty appointment to install the part on your Subaru OutbackThe appointment is scheduled for mobile service between 8:00AM and 12:noon
If you have any additional questions or concerns, please feel free to contact us at ###-###-####

Dear Mr***
I’m very sorry that the repair to the windshield of your Cadillac Escalade has cracked furtherWhile we do have a high success rate with our repair process, there is no way to tell how the already damaged glass will respond to the repair attempt
We do
provide a money back guarantee with our repairsWhat this means is that if a repair fails or is visually displeasing, Safelite will refund the paying party for the amount of the repair and replacement will be subject to any comprehensive deductible on your auto insurance policy or it would be out of pocketAccording to your correspondence, there was some confusion regarding Geico paying for the windshield repairAttached is a copy of the invoice that Geico paid on March 26, I have also attached a copy of our warranty
Although we would not be able to replace your windshield at no cost to you, we can certainly check with the local Safelite shop to see what the best price is that we could offer for the replacementPlease contact us at 1-*** and we will be happy to reach out to the location to find out what their best price would be
Again, I apologize that the repair attempt was not successfulWe do appreciate your business and look forward to hearing from you to schedule a replacement

Dear Ms***,
I’m very sorry that the door handle on your Toyota Avalon broke when our technician opened the doorOur records show that we ordered the outer door handle so that we could replace it for youWhen we attempted to do so, there were additional parts for the interior door
handle and inside the door panel that were worn or damaged and not related to our installationYou were going to obtain those parts and we would install them for you
We have accepted responsibility for replacing the outer door handle as a courtesyIt is our belief that any other damage is due to age and wear and tearAt this point we haven’t received any estimates or statements from a dealer to indicate that we should accept responsibilityIn order to even consider that possibility we would need a diagnostic from a dealer on letterhead stating that our technician did something to cause the damages
Again, I apologize for the bro*** door handleWe would be happy to consider our possible liability for any other damages if an impartial 3rd party can state with certainty that we did something to cause them
Please feel free to contact our Executive Service team at 1-866-212-***

[I am rejecting this response because the check has not arrived

I am rejecting this response because:I understand there refund policy but I got the chip repaired because I don't make much money and couldn't afford a new windshield which I still can't affordNow because of there so called repair failing I have to send my money to replace my windshield now when I shouldn't have had to because there repair should have lasted a lifetimeThat is not fair to me in any wayI only make a month and most of that goes to my bills I am a farm worker and can't afford to get tickets because my windshield is cracked and spreading

I’m very sorry that the windshield we installed February 27, on your Mitsubishi Lancer has a new crackThe results of the warranty appointment on Friday March 13th indicate that the crack was caused by an impact to the windshield which is not covered by the warrantyThe
technician included a picture of the impact point and the crack in the windshield with his inspection resultsI have attached the picture to show the impact point
It’s unfortunate that your glass was struck again so soon after the windshield was replacedUnfortunately, there is no predicting when glass damage might occurAgain, I’m sorry that you are dealing with this new damageWe greatly appreciate your businessIf you would like a quote for a replacement windshield, please give us a call and we will behappy to provide a quote and include any applicable discounts

I’m very sorry that during the attempt to repair the windshield on your Kia Soul that the windshield cracked outAs you are already aware damaged glass is very unpredictable and there is a small chance this may occur during any repair attemptYour frustration is understandable since
your insurance provider waives your deductible if the repair is successful and your deductible applies if the windshield requires replacementGoing from no out of pocket cost to being responsible for your $deductible is not a pleasant thought
Because we understand your frustration and as a courtesy to you; Safelite has offered to absorb $of your deductible for a replacement windshieldWe would not however be able to absorb the entire deductible amount or the cost of the windshield replacementIn checking with the local Safelite manager, the technician that performed the repair followed the correct procedures and protocols
Again, I apologize for the failure of the repair and the inconvenience you have experiencedIf you would like to schedule a windshield replacement with Safelite, please feel free to contact our Executive Service Team at 1-*** or the Safelite shop directly so the $offer can be applied

I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me

I’m terribly sorry for the delay in responding to your concerns regarding your request for warranty work on your Toyota SiennaYour concern about Safelite’s requirements in order to provide warranty service for work performed by former Guardian Glass locations has been forwarded to the appropriate senior management for consideration
Thank you for bringing this to our attentionWe are always looking for ways to improve the customer experience at Safelite AutoGlass
At this point we will consider this issue closedWe greatly appreciate your feedback and your businessIf we may be of further assistance, please feel free to call us at 1-866-