Safford Chrysler Jeep Dodge Of Fredericksburg

We are in receipt of the complaint dated 01-13-We have never received payment for the vehicle transaction dated 09-30-2015, After waiting months and receiving several emails stating that the funds were lost, not deposited, sent certified, Certified letter returned to [redacted] empty, [redacted] agreed to finance the vehicle, however we could not provide financingThe vehicle that was traded in, was in fact not [redacted] or [redacted] to trade, it belongs to Michael Abraham who did not have any knowledge the vehicle was being tradedAlso of note; the trade in was traded with the promise of a clear title free of all liens , the trade had a balance with [redacted] bank of approximately +/- I hope this brings this matter to a close, if needed I will provide all the e mails dating.10-30-thru 12-16-2015, that clearly state payment was not paid, also state that funds were never available in her accountLastly we never had any contact with [redacted] 's or [redacted] Financial institution, and vehemently deny any such accusations that statements were made to such institutions as described aboveRespectfully, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis should have been done before putting the truck for sale Apparently the left hand and right hand do not work together I do not find it fair that I was mislead by the liaison that the vehicle was onsite and ready to be checked out Regards, [redacted]

Dealer is involved with vehicle to resolve customer's issues Vehicle has been back for several different reasons Dealer is in process of resolving customer's latest issue Dealer can not or will not replace the customers vehicle with a new vehicle If customer is unhappy with her current vehicle, she should explore her rights under the Lemon Law legislation If there is any thing I can help with in the future, please contact methank you [redacted] ***

Hi,Per our phone conversation earlier today, attached is a pdf of the Safford invoice On page one, you will see the overcharge that he admitted to on the top line...$ [redacted] .Then you will see other charges broken out, including two identical charges for antifreeze and a radiator flush that was not needed or asked for.On the second page you will see the total - over $ [redacted] for hose replacement.Please let me know if you need any more information.Thanks, [redacted]

I JUST SPOKE WITH MR [redacted] AND HAVE ORDERED THE SCREW COVERS FOR HIS VEHICLE HE WILL BE IN SATURDAY TO HAVE THEM INSTALLED AT NO CHARGE CUSTOMER IS HAPPY WITH RESOLUTION IF THERE ARE ANY FURTHER QUESTIONS PLEASE FEEL FREE TO CONTACT METHANK YOU [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] I do except there offer and it will resolve issue Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] The document states I only had to pay $of the toal bill for the PCM This is false I paid $for this repair Additionally, my mother, [redacted] never spoke to [redacted] She left a message for him to return her phone call and he never did that The fact of the matter is, my vehicle was never fixed from May 8th when it was dropped off for not starting All three times, the vehicle would not start It was turning freely, but not starting [redacted] stated the battery needed to be replaced and the wiring harness Yet, two days later, not even that my car doesn't start Upon taking it back a second time for again, NOT STARTING, I'm told it's the fuel pump Your document states the power and ground to the fuel pump was there, but it wasn't working If the PCM which was replaced the third time was the problem, the fuel pump would not have worked to begin with The PCM does control multiple electronics and sends signals when it has an internal fault Nevertheless, the fuel pump was replaced Upon picking my vehicle up, it had a hard time starting Now, if it was truly the fuel pump, why would it have a hard time starting? I take it home and the next morning again it would start I then receive a call as I stated previously saying "we know it's not your battery, battery wiring harness, and fuel pump Looks like it's your PCM." Considering this information was given when the vehicle was dropped off in May that if you unplug the battery and computer, it will run for a few days, why was the computer overlooked Your technician may have years of experience, but if a vehilce isn't throwing a code for them to have an electronic reading, then the diagnosis may or may not be correct In my case, in correct I am out of $1,600, time lost at work, inconveniencing coworkers for a ride to and from work, and time lost from family when my Grandfather passed away during these weeks This has a been a guessing game from the beginning It could be this, so let's replace this Well, it wasn't that, now let's replace the fuel pump Well, it's not any of those, let's pull the computer and test it This idea didn't occur until the third time? My father has been working on cars since he was and openly admits, he is no [redacted] technician and does not have the the equipment these men and women work with But even he said it was the computer from the start Amazing Additionally, since [redacted] has replaced my fuel pump, my gas tank now leaks when I fill it up and a slow emissions leak Is this a coincidence? Does it just so happen that when I leave the parking lot, something else goes wrong? No, I believe not Now I am contemplating do I take it to Safford since they are the ones whom did the work? Or? Safford also received $for emissions work in February and my check engine light is on for an emissions leak They are responsible for this After all, you do guarantee you work for months Last, you mention my vehicle is years old with 264,miles on it Yes, this is correct And my tough girl has been amazing since I've had her But, are you stating your vehicles are only good for years? Or, if my [redacted] was a with only 3,miles on it, would its priority take precedence since it is much newer than mine? Why would the age and miles of my vehicle matter as long as you all are getting paid? And yet still, it's been almost two weeks and no call from Corporate for the conference call Regards, [redacted]

To Whom It May Concern: In regards to case [redacted] , the customer paid on 5/13/ for battery and the wiring harness On 5/27/the customer paid for the fuel pump module On 6/11/the customer did pay for the module, we discounted the entire repair by per [redacted] after he talked to either [redacted] or her mother Again our stance on the matter is that the vehicle is years old and has over 264,miles on it, we could only start with the items that we visually saw and diagnosed to try to resolve the customer’s issues A Master Level certified technician worked on the vehicle and the vehicle had different issues every time that the vehicle was brought back to us If there are any further questions or concerns please contact me Thank you, [redacted]

We are in receipt of the complaint dated 01-13-We have never received payment for the vehicle transaction dated 09-30-2015, After waiting months and receiving several emails stating that the funds were lost, not deposited, sent certified, Certified letter returned to [redacted] empty, [redacted] agreed to finance the vehicle, however we could not provide financingThe vehicle that was traded in, was in fact not [redacted] or [redacted] to trade, it belongs to [redacted] who did not have any knowledge the vehicle was being tradedAlso of note; the trade in was traded with the promise of a clear title free of all liens , the trade had a balance with [redacted] bank of approximately ***+/- I hope this brings this matter to a close, if needed I will provide all the e mails dating.10-30-thru 12-16-2015, that clearly state payment was not paid, also state that funds were never available in her accountLastly we never had any contact with [redacted] 's or [redacted] Financial institution, and vehemently deny any such accusations that statements were made to such institutions as described aboveRespectfully, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This should have been done before putting the truck for sale Apparently the left hand and right hand do not work together I do not find it fair that I was mislead by the liaison that the vehicle was onsite and ready to be checked out Regards, [redacted]

The repair required on the vehicle was not a covered item by the month or *** mile powertrain warranty the vehicle came withNor was it covered by the Extended Service Agreement the customer purchased, the purchased warranty also has coverage on the powertrain onlyDue to the fact that the customer had recently purchased the vehicle a goodwill offer was made to cover **% of the repair, which is $ [redacted] We understand the customers concern and that is why we offered to reduce the repair amount by **%This offer was strictly offered as goodwill as there was not any implied coverage on the thermostat repair

Revdex.com spoke with the businessIn April the customer decline a service of the compressorShe had the condenser replaced in January The business would be unable to address the concerns brought up by the customer as they were not provided the opportunity to service the vehicle in April and address the concerns with the compressorIssues with the condenser clogging could be caused by debris from a compressor going bad or mileage of the vehicleWithout the chance the service the vehicle at the time the incident took place they cannot speak definitely on that matter

We did have to put that vehicle on hold or not for re-sale, the vehicle was placed on line immediately after being tradedWhen we put it in the shop for inspection we found the truck did not have the required catalytic convertors for VaState Inspection, hence we would not and could not have the vehicle listed for retail sale.We do apologize for any inconvenience this miscommunication has caused, I would offer that we are trying to find the converters for the vehicle, if we are successful we will call you first before offering the vehicle to the general publicThank you and Respectfully, Kevin R [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Which did you all make me pay Safford Dodge? $266, $420.15, or $4,420.15? Clearly you all do not have your information together at all Nevertheless, please review your receipts Safford [redacted] as you put on the invoice according to [redacted] , that the customer and Safford [redacted] were to split the cost 50/ With the amount I paid and with the 50/not being implemented, Safford [redacted] still owes a refund regardless However, clearly that was not upheld either The problem at hand still exists that I brought my vehicle to you all for the same problem, that is was not starting I want a record where the fuel pump was tested via a pressure gauge It took Safford [redacted] and a Master Mechanic THREE attempts to fix one problem? Or, did you enjoy the trial and error on my vehicle? There has been much falsified information during this entire dispute No conversations with [redacted] , listing different amounts of what I was told to pay, neglecting the fact that my vehicle was brought to you all for the EXACT same thing EACH time Regards, [redacted]

SAFFORD DCJ APOLOGIZES FOR THE ROAD SIDE ASSISTANCE ISSUE ROAD SIDE ASSISTANCE IS A [redacted] CORPORATE RAN PROGRAM WHEN LOOKING OVER THE REPAIR ESTIMATE WE DONT' SEE ANY ISSUES WITH THE BILLING OR PRICING THE VEHICLE WOULD OF HAD A DIAGSNOSTIC FEE TO START WITH AND THEN ADD ON THE COST OF REPAIRS AND PARTS THE ADVISOR TRIED TO HELP THE CUSTOMER AS MUCH AS POSSIBLE DUE TO THE CIRCUMSTANCE WITH ROAD SIDE ASSISTANCE ITS ALWAYS EASY TO TALK TO ANOTHER REPAIR FACILITY OR INDEPENDANT TECHNICIAN AFTER THE VEHILCE WAS DIAGNOISED AND REPAIRED, MOST OF THE TIME THEY ALL SAY THEY COULD DO THE JOB CHEAPER OR FASTER IF THERE ARE ANY FURTHER QUESTIONS PLEASE CONTACT ME AT [redacted] THANK YOU [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] and do not wish to pursue the matter furtherThank you for your assistance Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The customer provide documentation from an additional location regarding the work paid for in the details of her complaintShe requests that the issues be addressed by the business as to why if they did the work they stated they did did it need to be done elsewhere for additional cost

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The reply from the dealership is both inaccurate and inadequate This vehicle has had the same problem at every visit, it stalls out randomly Despite what code it gives it still stalls and to say that they are treating the symptoms is irrelevant because the vehicle is still stalling out Like any good doctor one uses the symptoms to diagnose the problem and then treat the illness itself Safford continues to treat the symptoms and wants to overlook the illness The information provided in the reply is incomplete and inaccurate The transmission fluid was never changed out, the transmission control unit was re-flashed However, this is also irrelevant as it still does not address the issue at heart, this vehicle stalls The most recent time leaving it in front of oncoming traffic I have visited the dealership times for the same problem now and each time the service department has told me to go and see if it comes back with no real solutions provided Even one of the technicians mentioned that they were just guessing If a vehicle stalling in traffic and intersections is not a problem than I am not sure what a problematic vehicle is As I said before I am military and I will be moving soon When I do there will definitely be no possible way to get the dealership to resolve the issueI am [redacted] an in-depth record of all of my dealings with Safford and their service department I find it appalling that this is how Safford treats their loyal customers and their military veterans Regards, [redacted]

The work we performed here at this store was completed [redacted] ***, the bolts [redacted] is referring to are to the oil pan [redacted] told us that he has had 4-oli changes and milles since our work was completedAlso of note if the bolts left here that loose there would have been an oil leak well before it was discoveredthe reason [redacted] s' vehicle is in the shop now has nothing to do with the engine, (sensor external to the engine and the work performed here)The reason we asked [redacted] to call [redacted] was to see if there was any good will they would provide towards this repair or the rental vehicle he is requestingTherefore we cannot authorize a complerte tear down of the engine when there isn't any indication that there is an issue with the engineThis is a completely different issue that is a wear and tear part that is externally located.I have also called the dealership in Ann Arbor Mito discuss, I have not received a return callCopies of repair orders available upon request [redacted] ***

To Whom It May Concern: In regards to Case # [redacted] , involving [redacted] my dealership tried to assist the customer to the best of our abilitiesThe vehicle that we are discussing is a [redacted] ", [redacted] 264, miles when it was first brought to us on May 8th• Our technician verified that the vehicle would not startHe found that the battery was discharged and the charging system was not functioning properlyAfter further diagnostic the technician found that the wiring harness for the charging system had areas that had broken wiresWe contacted the customer and explained what we had foundThe recommended repairs were to replace the wiring harness and the battery and check charging system after repairs were madeThe customer approved repairs and the customer picked up the vehicle Then on May 19th the customer contacted us and stated that the vehicle would not start again after the vehicle sits over nightThe same technician determined that the fuel pump was not functioningThe technician checked for power and ground to the fuel pump, which was presentAfter deternlining this, the technician recommended a fuel pump moduleWe contacted the customer and explained our findings and reviewed the cost and also explained that we were discounting the repairs $to try to help the customerShe approved the repairs and the vehicle was picked up May 27th• Then on June 3rd the customer contacted us and stated that the vehicle would not start, we brought the vehicle in and found a fault code in the power train control module, stating internal failureThe total cost of the repair was $ [redacted] mother contacted our [redacted] in regards to all the problems that her daughter was having with the vehicle and he offered to assist the customer by only making the customer pay $ of the total billSo throughout the process of repairs we have tried to help the customer as much as possible but unfortunately we are dealing with a year old vehicle and a vehicle that has over 264,miles on itA Master Level [redacted] technician made all the repairs with over years in the businessIf there are any further questions please feel free to contact me Thank you,