Safford Chrysler Jeep Dodge Of Fredericksburg

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I know for a fact that a vehicle can be bought back by the dealership so don't tell me that it can't be other than by lemon lawI have a friend that had the same issue and Safford bought her vehicle back and she then purchased something elseAnd why is this coming fro the service manager and not the general managerwhy would a decision on a customers behalf be made b the service manager and not the GM? the least you all could have done was offer me an extended factory warranty considering the history of this piece of crap Regards, [redacted]

This place is awful and Used Car Manager will scam you with empty promisesI bought a fairly new Jeep [redacted] and it was Certified, at least that is what I thoughtGot it home and realized the driver door panel had been replaced with the wrong door? Why was door replaced if it certified and clean CarFax? I was told by salesperson it would be fixed and handled, only after I debated Safford explanation of a defectYeah, right someone purchased a 50k dollar car new and was ok with un matching door, seriously! Used Car Manager told me the panel was out of stock and did not know when he will have a replacementBut I had done my homework and there were plenty available, Sales Manager did not like he was caught in a lie and acted like he had a cell call and fled the scene never to be seen againThe Service Manger got involved and said he would find one and resolve the issue to satisfy meI waited weeks to today and the Service Manager called, said he had found it, but the Used Car Manager would not approve him to buy it and they would not be fixing it! Safford Dodge Fredericksburg is the reason used car sales people have a bad nameIf they qualify this as a certified car, then it must just need to run and have wheelsThe Sales Manager is not a shining star with customer satisfaction and Safford Dodge must have very low standards in their hiring to have him employed thereI am out of pocket now to have the door ordered and installed on a vehicle that was deemed certifiedI only hope that the clean Carfax was not altered as well

June To Whom It May Concern: I am writing in response to complaint # [redacted] , customer [redacted] As per the coupon that we send to our customers, I have mailed [redacted] towards her purchased vehicle, which is over and above the [redacted] value, which is what our coupon states we will offer ($-$2500.) Safford Chrysler Jeep Dodge of Fredericksburg does not promise our customers, in the coupon, that we would pay off their vehicle, so I am unable to pay off [redacted] vehicle If you have any further questions, you may contact me Sincerely, [redacted] Chrysler Jeep Dodge of Fredericksburg

Revdex.com Case # [redacted] - saffordautoCustomer Information: [redacted] Daytime Phone: [redacted] E-mail: [redacted] Ms [redacted] , The gap company was phoned yesterdayto inquire about Ms [redacted] s checkThey informed us that the check had beenreturned to them because it had the wrong delivery address on itTheyreissued a new check and mailed it to the customer yesterdayI spoke to the customertoday and informed her as to the circumstances and let her know a new one wasmailed outPlease let me know if I can be offurther assistanceSincerely, [redacted] Vice PresidentSafford Chrysler Jeep Dodge ofFredericksburg

To whom it may concern,Ms [redacted] brought her vehicle into us on January of 20twith 290,milesbecause her vehicle was leaking antifreezeThe technician pressured tested the systemand found anti freeze leaking from the radiator and the water pumpWhen the technicianwas removing the radiator he saw that the condenser was leaking alsoSo the customerwas quoted for replacement of the radiator, water pump and condenserThis resolved thecustomer's issuesThen on April of w1th295,miles she brought the vehicleto us stating that the air conditioning was not workingThe technician performed hisdiagnoses and verified that the air conditioning compressor was leakingThe customerrefused the repairs, we did not charge the customer any diagnoses feeWe could set upan appointment and show the customer where the air compressor is leaking if that wouldhelp solve the customer's issuesIf any you have any further questions please feel free tocontact me.Thank you

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The customer called and said that the business cannot get their facts startsAt point they state she had to pay one price, then they say they discounted the price for herThe fact is that she has had to pay for three repairs for the same issue within a month and the business cannot determine the problem and are not fixing the vehicleThey are now just saying it is due to age and miles when that was never a conversation piece in the beginning of the issueShe was told by [redacted] that she could get a refund but is now being told that she is not allowed to get a refund because of age and milesShe feels that everyone is trying to cover up a mistake that was made by coming up with different figures and saying they spoke to her mother when her mother has only left a message and never spoke to someoneThey have been unwilling to help with the rental car process and when they say they will call her back they never doShe would like to be refunded for the first two “repair” since they were unable or unwilling to assist her with the problem

We at Safford DCJ & Fiat offer via mail, email and phone calls different sales information, coupons and updated recall information as a courtesy to our customers I personally removed this customer from our data base so he will be bothered from our dealership in the future If there are any further questions or issues please call me personally thank you David R***

THE VEHICLE HAS HAD PAST CHECK ENGINE LIGHT CONCERNS WITH THE CHECK ENGNIEN LIGHT COMING ON EVERY TIME THAT THE CUSTOMER HAS BROUGHT THE VEHICLE IN FOR REPAIRS IT IS A DIFFERENT CODE, SOME HAVE BEEN RESOLVED BY UPDATING SOFTWARE, ONCE BY CHANGING THE OIL, ONCE BY CHANGING THE TRANSMISSION FLUID ON THE LAST VISIT THEY WERE HERE WE WERE UNABLE TO DUPLICATE THERE CONDITION IF THE PROBLEM PERSISTS PLEASE STOP IN WHEN THE VEHICLE IS EXPERIENCING THE PROBLEM AND SEE ME AND I WILL GET THE VEHILCE RIGHT IN THE DEALERSHIP HAS DONE EVERYTHING WE CAN TO ADDRESS WHATEVER CONCERNS THE CUSTOMER HAS BUT THIS IS NOT AN EXTREME CASE OF HAVING A PROBLEM VEHICLE IF ANYBODY HAS ANY FURTHER QUESTIONS FOR ME PLEASE FEEL FREE TO CONTACT ME.THANK YOU [redacted] ***

Revdex.com:Revdex.com:After reviewing response made by the business in reference to complaint ID [redacted] this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Although I prefer Safford never provide future service on my 300C the last resort is to schedule warranty serviceThe question remains why Safford has not suggested warranty service for my failing AC systemPlease see attached document.As a last resort warranty service will be scheduled with SaffordIf Safford fails to restore the AC system a complaint will be filed with Commonwealth of Virginia Attorney General Regards, [redacted] ***

We have issues with various out of state tag work, we are in a Military areatag work is a state by state quagmire, many times varies even within that particular stateSuch as in this case, our computer system is set by state, in [redacted] a credit is given for the trade amount reducing the taxable totalIn this case however the trade was not registered in [redacted] previously, it was registered in [redacted] which changes the credit, ( we were unaware of that)However in an e mail to us [redacted] explained that being that she was registering a car for the first time in [redacted] she would receive a full credit of % of the taxable totalWe as a dealer could not apply for that credit nor did we know that this was [redacted] first registration within the state.I do agree there should have been better communication between us and [redacted] during the registration process and after we received her tagsTherefore I would accept [redacted] offer of a refund of [redacted] I hope that will bring the matter to a close [redacted] tags were sent out today via [redacted] and a tracking number was providedI will also send a check for the agreed upon amount with [redacted] acceptance Thank you, Kevin R [redacted] GM Safford CJDR Tell us why here

Revdex.com:Having reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , this proposed action has been determined to NOT resolve my complaint For your reference, details of the reviewed offer appear below Replacing condenser did not resolve issues on 1/7/Issues were actually created by Safford DCJ when they replaced the condenserThe Winter was unusually long and frigid with lots of snowI had no occasion to use AC but only heat and defrostAfter 1/7/the defroster never workedWindows would only fog so defrost was unusableOn 4/Robb [redacted] informed me AC assists defroster to clear windows after I'm told the compressor is leakingPrior to to 1/7/defroster/ was working just fineAfter 1/7/repairs the defroster NOT functioningConclusion: Safford did something to cause AC system to malfunction as evidenced by failed defroster [redacted] has offered to show me compressor leakage when another certified mechanic found line wouldn't hold refrigerant and compressor not the issueWhy not offer to set up an appointment to return my defrost/AC system to working condition rather than prove my automobile needs MORE expensive repairs? Also, Mr***, the fact that the vehicle has 250K+ mileage makes no difference if the vehicle has been properly maintainedThis vehicle has performed in an exemplary fashion until her first repair at Safford DCJ in the Fall of Cordially, [redacted] ***

We did have to put that vehicle on hold or not for re-sale, the vehicle was placed on line immediately after being tradedWhen we put it in the shop for inspection we found the truck did not have the required catalytic convertors for VaState Inspection, hence we would not and could not have the
vehicle listed for retail sale.We do apologize for any inconvenience this miscommunication has caused, I would offer that we are trying to find the converters for the vehicle, if we are successful we will call you first before offering the vehicle to the general public.Thank you and Respectfully,Kevin R***
** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Based on the Safford response, it is clear that they overcharged on the diag fee As seen in the 'MESSAGE FROM BUSINESS', the diag fee should have been ***, while on the invoice it shows $*** (see attached)Furthermore, if the repairs were explained clearly, we would have expressed concern at that time and refused this exorbitant amount for hoses Again, this was the repair of two hoses as shown in the link We were led to believe the extent of problem was beyond hoses, such as radiator or heater core The agent could have simply shown the two hoses and said this is what we are replacing So again, charging over $*** for hose replacement was deceitful and unwarranted.***
***
Regards,
*** ***

To Whom It Concern,
This letter is in regards to case #***We have made contact with the customer and have scheduled an appointment for September 16, Our dealership will address all of the customer's issues when they arrive for the appointmentAfter talking to the
customer it seems some of her issues are intermittentSo we will road test with the customer so that the customer can produce the concernsIf there are any further questions please feel free to contact me at ***
Sincerely,
*** ***
Service & Parts Director

SAFFORD DCJ APOLOGIZES FOR THE ROAD SIDE ASSISTANCE ISSUE. ROAD SIDE ASSISTANCE IS A *** CORPORATE RAN PROGRAM. WHEN LOOKING OVER THE REPAIR ESTIMATE WE DON'T SEE ANY ISSUES WITH THE BILLING OR PRICING. THE VEHICLE WOULD OF HAD A $***.** DIAGNOSTIC FEE TO START WITH AND
THEN ADD ON THE COST OF REPAIRS AND PARTS. THE ADVISER TRIED TO HELP THE CUSTOMER AS MUCH AS POSSIBLE DUE TO THE CIRCUMSTANCE WITH ROAD SIDE ASSISTANCE. ITS ALWAYS EASY TO TALK TO ANOTHER REPAIR FACILITY OR INDEPENDENT TECHNICIAN AFTER THE VEHICLE WAS DIAGNOSED AND REPAIRED, MOST OF THE TIME THEY ALL SAY THEY COULD DO THE JOB CHEAPER OR FASTER. IF THERE ARE ANY FURTHER QUESTIONS PLEASE CONTACT ME AT ***THANK YOU*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

the vehicle came in for leaking fluid. found water pump leaking. customer has a *** deductible and the customers aftermarket warranty would not pay the full amount of the repair labor. So the customer had to pay their *** deductible and the remainder of the labor. After
we replaced the water pump the technician noticed a noise coming from the engine. We called the customer's warranty company and they stated that the customer has to authorize the diag charge for the engine noise. the customer refused pairs at this point. We were unable to test drive the vehicle before the water pump was replaced because of the severity of leak. We are only following the customer's warranties procedures and have explained this to the customer. thank you*** ***

We at Safford DCJ & Fiat offer via mail, email and phone calls different sales information, coupons and updated recall information as a courtesy to our customers. I personally removed this customer from our data base so he will be bothered from our dealership in the future. If there
are any further questions or issues please call me personally.thank youDavid R***

Revdex.com Case # *** - saffordautoCustomer Information:*** *** ***
** *** ***
*** * ** ***
Daytime Phone: ***E-mail: *** Ms***, The gap company was phoned yesterdayto inquire about Ms***s checkThey informed us
that the check had beenreturned to them because it had the wrong delivery address on itTheyreissued a new check and mailed it to the customer yesterdayI spoke to the customertoday and informed her as to the circumstances and let her know a new one wasmailed out. Please let me know if I can be offurther assistance. Sincerely, *** ***Vice PresidentSafford Chrysler Jeep Dodge ofFredericksburg

I JUST SPOKE WITH MR*** AND HAVE ORDERED THE SCREW COVERS FOR HIS VEHICLE. HE WILL BE IN SATURDAY TO HAVE THEM INSTALLED AT NO CHARGE. CUSTOMER IS HAPPY WITH RESOLUTION. IF THERE ARE ANY FURTHER QUESTIONS PLEASE FEEL FREE TO CONTACT ME.THANK YOU*** ***