Safford Chrysler Jeep Dodge Of Fredericksburg

Review: [redacted]

1/27/2016

Dear General Manager of Safford Dodge/Chrysler,

I am writing to tell you how terribly disappointed I am in the service that I have received from your company and subsidiaries since last Wednesday evening. My fiancé was getting off of I-95 on Wednesday evening he lost heat in the car and then the temperature gauge showed the vehicle was overheating. He immediately pulled into a parking lot. He waited for the vehicle to cool, checked the antifreeze in the car and found that the levels were slightly low, we added the additional coolant and tried to drive the car again. Still no heat and there was steam coming from the car, again he immediately pulled over. We called into the dealership and we were advised to call roadside, that our warranty covered the company bringing the car to the dealership. The call was made at approximately 4:30pm on Wednesday evening. We were told that a tow truck would be to the car within 1 hour and that we did not need to stay with the vehicle since the temperatures were freezing and the car did not have any heat. We hid the keys under the mat and left the vehicle at Advanced Auto Parts on Garrisonville Rd in Stafford. My fiancé received a call sometime later that the driver had picked up our car but his hydraulics were freezing up on his truck and someone else would be coming to get the vehicle. We called several times to the roadside assistance company to verify that the vehicle was being taken care of, we were continuously assured that the vehicle would safely get to your Service Center that evening. I called your dealership on Wednesday 1/20/16 at 9:29pm I was on hold for some time, and I assumed that it was due to the weather that the dealership had sent their employees home. I then hung up and called Roadside Assistance at 9:35pm, the women that I spoke to assured me that the vehicle had been delivered to the dealership and was safe. My fiancé and I went to bed under the impression that our vehicle was at the dealership and the keys were in the drop box. I woke the next morning and promptly called the Service Department at 7:27am and no one answered the call. I then called back at 8:34am and spoke to a very nice man whom advised me that my vehicle was not at the Service Department. In a major panic I called Roadside Assistance and spoke to another man, I was very upset in explaining that I had no idea where my vehicle was and that the keys were still in it. My vehicle could have been stolen, vandalized, towed due to being left in a parking lot overnight that we did not have permission to leave, and we had no idea and were lied to and lead to believe our vehicle was safe and secure at your location. I am very aware of the horrendous road conditions on Wednesday night, and would have been fine in one of the several companies involved saying that my vehicle was at this location, secured and would be delivered on Thursday; however, that is not what happened. I was blatantly lied to instead. On Thursday we missed the entire day at work; as the tow truck was supposed to be at the vehicle by 11am, at 1230pm the truck still had not showed, I called to the roadside assistance again – they assured me that someone would be there by 1pm. The tow truck did finally arrive shortly after 1pm. We called the Service Department at Safford and were advised to come to the dealership so we were there once the vehicle arrived. We followed that request, waited at the dealership for approx. two hours, the vehicle was delivered to another part of the parking lot, and someone from service called to verify the concerns of the car, which included un-working windows, no heat and the steam coming from under the vehicle and under the hood, they advised someone would call us after the vehicle was looked at. We asked if we needed to come in and were advised no, they would call. All day was wasted, as now it was after 4pm. We both lost a day’s pay for something that should not have happened.

The service department called my fiancé on Thursday night at approx. 11pm, and advised the repair was not covered by the warranty and the cost to fix was going to be $650. I had been asleep prior to the call, as I had to drive to Gallows Rd by 4am, and was not in the right frame of mind to authorize that kind of repair. I called again to the Service Department on Friday, 1/22/16, and spoke to a man that answered in Service and was advised that the heater hose supply & return was damaged on the car and a flush was also needed, that the price to fix would be $550, that the part alone was $425. I authorized the repair on that information, and advised that with the impending weather I was not sure when we would be able to pick the vehicle up. The gentleman told me that it would be no problem to leave the vehicle there through the storm.

When I arrived home from work yesterday, Tuesday, 1/26/2016, my fiancé advised that the car was ready and we could go pick it up. We arrived at the dealership approx. 6 pm and went to the cashier. She advised the bill was close to $650. This was unacceptable after I had been quoted $550. [redacted] in service explained that discounts had not been applied, had I not questioned this I would have over payed by $100+ dollars. Unacceptable! With the adjusted bill we went to the cashier and paid the invoice. My fiancé and I went to the vehicle to find that the windows I was told on Friday morning had already been fixed, indeed had not and still were inoperable. We didn’t even leave the parking lot went back to the service department and were told the recall was for the rear sliding windows. As I stated to [redacted] yesterday evening, wouldn’t common sense tell anyone looking at the vehicle, we had said the windows were not working – the front windows and driver control panel, the rear windows were working just fine – that our concern was not just the recall. [redacted] did in fact get the vehicle back in to be looked at last night, we waited at the dealership until after 10pm for the repair we assumed had already been taken care of based on the call made prior to our arrival last evening.

This morning, I looked over the copy of the bill I was given to yet another shock and disappointment. The part that I was told was $425 is in fact not $425. According to the copy I was given the part is in fact $267.00. Please know I would NEVER have paid this amount for my car to be repaired at your location had I known the TRUTH of the matter. I could have had my cousin tow the vehicle to a mechanic that I know and trust well for a much lesser amount. I have been told by my mechanic that he would have charged me $150 less than what your Service Department did. That is a substantial amount, compared to the bill.

I would like to speak to you in regards to this and come to an agreement that we both can agree to. We are out quite a bit of money due to the circumstances that I understand are not necessarily in your control, but weren’t within our either. Monies lost include our pay for the day, as neither of us have vacation, sick, or floating holidays we can take and the additional monies that our mechanic would have charged verses Safford Dodge.

I am appalled in the overall experience of the [redacted] subsidiaries.

I look forward to a timely response from you, no later than the end of the business day tomorrow.

Respectfully,

[redacted]Desired Settlement: We are requesting a billing adjustment as the service department was very misleading in the cost of the part itself. I could have had my mechanic to get the part and put on at a much lower price. We also both lost a day of pay due to the way roadside was handled, we would like to be reimbursed for as we do not have leave to offset the loss.

Business

Response:

SAFFORD DCJ APOLOGIZES FOR THE ROAD SIDE ASSISTANCE ISSUE. ROAD SIDE ASSISTANCE IS A [redacted] CORPORATE RAN PROGRAM. WHEN LOOKING OVER THE REPAIR ESTIMATE WE DONT' SEE ANY ISSUES WITH THE BILLING OR PRICING. THE VEHICLE WOULD OF HAD A 114.95 DIAGSNOSTIC FEE TO START WITH AND THEN ADD ON THE COST OF REPAIRS AND PARTS. THE ADVISOR TRIED TO HELP THE CUSTOMER AS MUCH AS POSSIBLE DUE TO THE CIRCUMSTANCE WITH ROAD SIDE ASSISTANCE. ITS ALWAYS EASY TO TALK TO ANOTHER REPAIR FACILITY OR INDEPENDANT TECHNICIAN AFTER THE VEHILCE WAS DIAGNOISED AND REPAIRED, MOST OF THE TIME THEY ALL SAY THEY COULD DO THE JOB CHEAPER OR FASTER. IF THERE ARE ANY FURTHER QUESTIONS PLEASE CONTACT ME AT [redacted]THANK YOU[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: I paid off my jeep early and cancelled my gap insurance on the vehicle. I am owed a refund of $249.69. I requested the refund back in April 6 and it was processed on April 8, 2015. I was told I would receive a check within 3-5 business days. I did not receive a check to date after several phone calls. I was promised that a new check would be mailed which has still not been received. The dealership refuses to return phone calls and will not provide proof that a check was ever mailed.Desired Settlement: I would like the check mailed certified and be provided proof of the check.

Business

Response:

Revdex.com Case # [redacted] - saffordautoCustomer Information:[redacted]

Daytime Phone: [redacted]E-mail: [redacted] Ms. [redacted], The gap company was phoned yesterdayto inquire about Ms. [redacted]s check. They informed us that the check had beenreturned to them because it had the wrong delivery address on it. Theyreissued a new check and mailed it to the customer yesterday. I spoke to the customertoday and informed her as to the circumstances and let her know a new one wasmailed out. Please let me know if I can be offurther assistance. Sincerely, [redacted]Vice PresidentSafford Chrysler Jeep Dodge ofFredericksburg

Review: On 10/23/2013 I was left stranded with an over-heated vehicle due to a faulty water pump. When this incident occurred my first course of action was to contact the dealership. The woman I spoke with offerred to set me up with an appointment. I explained to her that my [redacted] was disable and I would need assistance now. She informed me that she couldn't help me, but offerred to transfer me to someone that could. I was transferred multiple times and each person I spoke with said that they could not help me and would transfer me to someone else. I tried this multiple times and after becoming extremely frustrated drove my vehicle a mile down the road to the nearest service station. The faulty water pump completely saturated the serpentine belt, destroying it and the thermostat. The total bill came to $642.65. After finally hearing from the dealership days later I insisted on being refunded the money I spent since this was covered under my warranty. This process dragged on for about a week and a half, where I left multiple voicemails and emails in regards to my situation. Once again becoming frustrated I just drove to the dealership since I could not get through to them any other way. I spoke with the service manager who said he was working on handling my case. He called me back the next day and said I was to recieve no money back because I didn't bring it to the dealership. I explained to him that I made multiple attempts and no one offerred any assistance to me at th time, so I had to make a quick decision to get off of the side of the road. He gave me an 800 number to call and that was the end. I called the 800 number and was given a case number and case manager. After about a week of investigating they called me to offer me only $[redacted] out of $[redacted]. This was to cover the water pump and thermostat. They would not pay for the serpentine belt because it wasn't covered under the powertrain warranty. I explained to them that it was saturated in coolant and destroyed as a direct result of a faulty water pump. I was also offerred no compensation for the money I spent on labor. Regarding this I was told that since I didn't take it to the dealership that they could not refund my money. I once again explained that I had made multiple attempts at getting help/information/tow truck (ANYTHING) from the dealership with no luck. I was told that I should have contacted a different dealership (30 MILES AWAY!) since this one ([redacted] admits) was uncooperative. I declined their offer of approximately $[redacted]. I decided it would also be a good idea to obtain a copy of my full warranty coverage. On my paperwork which I received when I purchased the vehicle it says to contact the dealership to get a copy of this. I left a voicemail once again, attempting to retrieve a copy of this for my records and have not heard back. This is just bad business ethics and poor communication all around. I just want my money back IN FULL.Desired Settlement: $642.65. The entire amount spent to replace a faulty water pump and other parts damaged due to this.

Business

Response:

The Revdex.com

Review: We purchased our car on 5/20/14 from Safford Dodge, We were told that our car was certified pre owned and if we had any problems to bring the car into the service department and everything would be taken care of. We had to take the car into the service department on 5/23/14 because of the back tire. A tech came out and said there was nothing wrong with the tire. We refused to leave until something was done about the tire, So another tech put the tire on the machine and found out that the belts were seperating and they replaced the tire. At that time we advised them that the front end was making bad loud noises, they told me to make a appointment and to bring the car back because they also needed to fix a recall on the head restraints. I researched the recall and that was issued in 2013 so that should have been done prior to me buying the car. again this is a certified pre owned car.. On may 23 we spent 4 hours ar the dealership for them to replace a tire. I then called the service department and left them several messages asking for a return call because we were having issues with the car. We never heard from anyone there. So finally I spoke to [redacted] in service and he made a appointment for me for 6/14/14 at 11:30am. We arrived and was told they did not see us scheduled in. They said they would go ahead and take a look at the car. I asked if there was anyway that we could get a rental because we did not want to set at the dealership all day,(we bought a car so we didn't have these types of problems) they told me that I did not have rental coverage so they could not give me a rental. I then advised them that I have only had this vehicle less than a month,needless to say we never got a rental, I advised them that the front end is making horrible popping noises,the brakes and rotors are making loud noises and the front end shakes really bad when hitting the brakes. and the first time we filled up the car the gauge said we had 408miles till empty. the next time was 313 then after that we never got over 200 miles to a full tank. so they take the car in the back never come back to update us and at 5pm they come uot and tell us that they need us to bring the car back on monday because they need more time with it and they will give us a rental. I was furiuos here its a hot summer day and me and my husband and our 2 kids were stuck at this dealership from 11:30am to 5pm. We take the car and drop it off on monday with a full tank of gas..They called me Tuesday and said our car was ready to be picked up. We get there and the tech said that they did not find anything wrong with the car. and as for the gas milage they reset the computer. and they did not hear nor feel the brakes making noises and they did not feel the popping in the front end. again Im furious, so the tech tells me that sometimes from the weather the busions in the front end can expand because of the weather and thats why the front end is popping. I have never heard such in my life.. The tech told me he had friven the car from Fredericksburg to Thornburg and back and he didnt hear or feel anything.. Well for one the car has to be warm and then thats when it does it non stop. the tech that test drove the car said that hen he initally edrove the car he felt the brakes. but that all changed after they had the car for 2 days. again when I dropped my car off on monday it had a full tank of gas when we picked up our car it only had a half of tank of gas. They could have replaced the gas that they burnt out. the tech said that he had never seen anything like this with the low gas mileage and that he had to contact [redacted] and they told him to reset the computer. So they had the car for 2 days and only reset the computer never took the wheels off the car and run tests on the brakes and rotors, or to find out where the popping noise is coming from.. We were treated as if we were trash and did not know what we were talking about. Here we trusted the dealership,they told us that we needed to trade our vehicle in because it had 207k miles on it and we needed something reliable so we did not get stranded on the side the road with our kids. . So we buy a 2012 with 34,000 miles on it, it should not have all these mechanical issues. A few days later [redacted] from customer care called me to follow up and see if I was satisfied with the service, I told her absolutely NOT. she apologized and said that we should not have been treated that way and she would have the manager call me, well 3 days go by and I did not hear from anyone and [redacted] called back I advised her I had not heard from anyone, so she again apologized and said that she would have the highest person in service cxall well again did not hear from anyone, so I called her to let her know and she said that she had never had this situation happen before, so she said that she would have the owner call me. Well here its september and I still have not heard from anyone in the service department nor the owner. When we were trying to figure out what car we were going to purchase the salesman said that we did not want to buy a car that would come from there dealership in warrenton because they were junk. Well low and behold after doing some research the car that we purchased was transferred from the [redacted] in warrenton to the fredericksburg location..This again was a certified pre owned car, and I do not know how it made it through inspections. We are now getting 7.2 miles to the gallone, were having to fill up every other day. Also we have to wash the car every other day because theirs black soot all over the back so there is obviously a problem somewhere.. Its not fair for dealerships to do this to people, us as customers trust them.Desired Settlement: Everything that I have documented here Safford Dodge is aware of the problem,We notified them of the problems while the car was under warranty and we expect all the problems to be resolved. This is my only source of transportation for my family and its not safe. I want all of the problems to be fixed and would like for my gas to replaced. and to be compensated for the time that I had to take off from work because I had to set at the dealership,and for all the hassle. and for being treated like I was nothing. They wernt thinking that away when they were trying to make a deal. Thanks in advance

Business

Response:

To Whom It Concern,

This letter is in regards to case #[redacted]. We have made contact with the customer and have scheduled an appointment for September 16, 2014. Our dealership will address all of the customer's issues when they arrive for the appointment. After talking to the customer it seems some of her issues are intermittent. So we will road test with the customer so that the customer can produce the concerns. If there are any further questions please feel free to contact me at [redacted].

Sincerely,

Service & Parts Director

Review: 9 months ago my [redacted] with 15,000 miles had small oil and transmission fluid leaks. The trans leak was remedied but the oil leak persisted. After three oil pan gaskets and two oil pan replacements the car was still leaking oil. During that work the mechanics at Safford damaged my block so badly that they had to replace the engine; they used a screwdriver and hammer to pry the oil pan from the block. From there things have just gotten worse. When I went to pick the vehicle up after the engine replacement the splash guard fasteners were not installed and I saw an oily substance leaking out of the front of the car. I was told my axle was damaged, I never drove the car off the lot and this was not an issue before the engine replacement. That day I spoke with David R[redacted] (service manager), he referred to he as “the guy who had been talking with [redacted]” and I did not see him again. I got in contact with Safford’s general manager Kevin R[redacted]. He sounded like he was concerned and wanted to make me a happy customer. He then passed me to Brett Barker a service satisfaction representative. Brett personally looked the vehicle over after the axle fix and ensured me that everything was perfect and the car was ready to drive. They delivered the car to my house, 40 miles away. The next day when I inspected the car it was leaking transmission fluid, an oily rag was left in the engine compartment, electrical controls on the steering wheel were connected incorrectly and the vehicle would not stay in fifth gear. Because the car would not stay in gear it was very dangerous to drive. I called and they had the vehicle towed back to Safford. On 12-19 I was informed that they are now tearing apart my entire transmission. What started as a small oil leak has resulted in a new engine and a tranny rebuild. I am working with [redacted] about this issue but they say I need to resolve it with the dealer and the dealer says I need to resolve it with [redacted].Desired Settlement: Any number of resolutions would make me happy

Chysler could replace my vehicle

[redacted] could purchase the vehicle from me

Safford could provide me with an even trade for a comparable used vehicle on their lot.

Business

Response:

Mr. [redacted] brought his vehicle to us on 2/28/2015 for an oil leak. We found that the oil pan was leaking and needed resealed. The repair was performed. Then apparently the vehicle started to leak oil after a few months and Mr. [redacted] took his vehicle to [redacted] Brothers of Ashland and they performed repairs to the oil pan on 7-16 and on 7-26, 2 separate repairs. Then Mr. [redacted] brought the vehicle back to us on 9-30 for an oil leak again. Technician found imperfections on the cylinder block casting where the oil pan meets to the block. Technician tried to clean the imperfections with an emory cloth and replaced the oil pan. We road tested and found no leaks after repairs. Then on 11-14 Mr. [redacted] returned to us with an oil leak again, we got [redacted] involved and took pictures of the oil pan area where the imperfections were and [redacted] authorized a long block engine. The repairs were made and road tested vehicle, no further problems found. Mr. [redacted] came to pick up vehicle and he found an axle boot leaking, so we replaced the boot for him. Then on 12-17, Mr. [redacted] called and stated the transmission would not stay in 5th gear, so technician removed and found shift fork worn and needed to be replaced and also found power transfer unit leaking, technician replaced the shift fork and the power transfer to resolve issues. Our service manager verified repairs and road tested himself and dealer delivered vehicle to the customer on 1-2-16. [redacted] has been involved with repairs and also Mr. [redacted] has been in contact with them, [redacted] refused to buy the vehicle back and told Mr. [redacted] to have the repairs performed. Our dealership has gone out of our way to try to make this as less painful for the customer by picking up his vehicle and delivering it back to him when repairs have been completed. Any further questions please feel free to contact me. thank you[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please read the 7-23-15 service ticket from [redacted] Brothers prepared by [redacted] my service advisor. His first question to me when I came to pick the car up was who changed the gasket/pan last because they scored my block. I explained that Safford was the only other people who had worked on the car. I asked if he would make note of that in the ticket which he did. I asked if this would cause problems in the future and he assured me that the Permatex would seal the gouge marks. If my block was damaged when Safford initially did the job shouldn’t they have reported that information to me? Concerning Safford making this as less painful as possible for me; I was not “offered” delivery or a rental car until after my fourth trip when I couldn’t drive the car off the lot because it was leaking fluid on the ground after it had been repaired. I called when I got home and spoke with general manager Kevin R[redacted]. I explained to him how the car keeps coming back to me more damaged than when I dropped it off. After lodging that complaint [redacted] then offered me a rental or delivery. They have delivered the vehicle twice. Upon the initial delivery the car was visibly dripping transmission fluid onto the asphalt and it needed to be towed back to the dealership because it was unsafe to drive. The car popped out of fifth gear within the first ten miles of driving. I don’t understand how you leave a customer with something like that. The second delivery, the car was parked in the wrong spot which could have resulted in the vehicle being towed, the doors were unlocked and the key was left sitting visible in the driver’s seat. I continue to work with [redacted] for an acceptable resolution. After reading [redacted] response it appears the dealership accepts no responsibility for damaging the vehicle during repairs. Am I supposed to believe that each new problem was unique and not at all related to the previous work Safford’s mechanics had performed? If that is the truth then it appears I have been sold a lemon of a car and [redacted] needs to rectify the situation. Seven trips to the shop, a new engine and rebuilt transmission by twenty thousand miles does not sound like the product is performing as it was intended to do. Safford’s service center has no attention to detail amongst many other failures. Missing fasteners, oily rags left in the engine compartment, leaving doors unlocked with key on the seat, not reviewing the work done, staining the upholstery and returning the vehicle in disrepair are just a few of things I have dealt with over the last nine months. It would be beneficial for their customers if an escalation process was set-up. It’s very disappointing when you have to call the store’s general manager or email [redacted] executives because no one is addressing reoccurring problems.

Regards,

Review: On Jan 7, 2015 my [redacted] was hissing and leaking coolant from what I thought was a hose leak as engine temp never overheated. Husband filled reservoir with water and noticed leak wasn't too bad because didn't require much water and drove to Safford around 20 miles distance. The engine never overheated and reservoir was partially full when I stopped to check. It surprised both my husband and me when [redacted] called to say the radiator needed replacement as well as "the attached AC condenser" and water pump. April 15 '15 AC spewing hot air. [redacted] tells me to bring it in for computer diagnostic because I assumed freon must have leaked loose line. After bringing to Safford shop Mr. [redacted] says there's a freon leak but due to bad compressor. I refused repair. Prior to me taking to Safford 2 independent mechanics warned me the engine cooling system is separate from AC system and Safford might try to convince me to replace the compressor. Third mechanic independent of Safford found freon line not holding any pressure and found NO PROBLEM with compressor. Safford tried to make it seem as if they were doing me a favor by not charging for 2.5+ hours for diagnosis. When I asked [redacted] about computer diagnosis taking so long he told me "AC system can't be diagnosed by computer." He tried to mislead me, again. I've discovered condenser IS SEPARATE from radiator and has nothing to do with engine cooling! Before Safford replaced the radiator, condenser,and water pump the AC system worked and functioned very well. After the 1/8/15 repairs the defroster didn't work when I needed it. Mr. [redacted] at Safford told me the defroster requires AC system which apparently failed to work AFTER their repairs. The paperwork has never been consistent with Mr. Stocking's verbal communications. Now, I wonder if any repairs have been necessary. Safford can not be trusted! Does Mr. [redacted] know how his service department is being conducted?Desired Settlement: Restore AC system to working condition at Safford's expense and no additional charge to me without causing further future repairs in an authorized repair facility of my choice.

Refund total charges for parts and labor of condenser replacement to my [redacted] Credit Card, by check or cash payment.

Business

Response:

To whom it may concern,Ms. [redacted] brought her vehicle into us on January 7 of 20t5 with 290,015 milesbecause her vehicle was leaking antifreeze. The technician pressured tested the systemand found anti freeze leaking from the radiator and the water pump. When the technicianwas removing the radiator he saw that the condenser was leaking also. So the customerwas quoted for replacement of the radiator, water pump and condenser. This resolved thecustomer's issues. Then on April 21 of 2015 w1th295,200 miles she brought the vehicleto us stating that the air conditioning was not working. The technician performed hisdiagnoses and verified that the air conditioning compressor was leaking. The customerrefused the repairs, we did not charge the customer any diagnoses fee. We could set upan appointment and show the customer where the air compressor is leaking if that wouldhelp solve the customer's issues. If any you have any further questions please feel free tocontact me.Thank you

Consumer

Response:

Having reviewed the offer and/or response made by the business in reference to complaint ID [redacted], this proposed action has been determined to NOT resolve my complaint. For your reference, details of the reviewed offer appear below.

Replacing condenser did not resolve issues on 1/7/15. Issues were actually created by Safford DCJ when they replaced the condenser. The Winter was unusually long and frigid with lots of snow. I had no occasion to use AC but only heat and defrost. After 1/7/15 the defroster never worked. Windows would only fog so defrost was unusable. On 4/26 Robb [redacted] informed me AC assists defroster to clear windows after I'm told the compressor is leaking. Prior to to 1/7/15 defroster/ was working just fine. After 1/7/15 repairs the defroster NOT functioning. Conclusion: Safford did something to cause AC system to malfunction as evidenced by failed defroster.

Review: Purchased a [redacted] from [redacted] of Orlando, FLorida while on leave the 4th of July. Drove the vehicle back to Fredericksburg, VA and have had to put the car in the shop twice for repairs. Currently been in the shop for 3 weeks awaiting a Totally Integrated Power Module (TIPM) which is on national back-order. The dealer or company does not have an indication of when they will receive the part, so I am in a rental vehicle for an undetermined amount of time. The dealer is paying for the rental, however, I pay $19 dollars a day for insurance until the vehicle is fixed.Desired Settlement: Since the vehicle is a certified pre-owned car, the dealer attested that this car was good to go prior to purchase. Since I've only had the vehicle less than two months before going back in the shop, I believe [redacted] should replace the vehicle with an equivalent vehicle, thus honoring their word that they back their products. Even though I bought an extended warranty, an issue of this magnitude should not have occurred so suddenly on a certified vehicle. Have read through [redacted] forums, and this seems to be an ongoing issue with [redacted] vehicles.

Business

Response: