Saks Fifth Avenue

2 weeks ago I was told by a Saks rep I would be receiving a catalog by mail.. today, when I inquired about it I was told my request was denied because I had not been a customer for 6 months. So the first Saks rep lied.

Tell us why hereWe understand our customer's concerns with regards to the credit refund received for returned merchandiseOur return policy does state that we can accept returned merchandise if in saleable condition because we understand that returns are important to our customers Merchandise, with the exception of watches, electronics and jewelry, presented after days from the date of purchase, will be credited based on the current selling priceOur return policy can be found on our website under the category Shipping and ReturnsBased on this information, we will be unable to honor a full purchase price refund

I have attached a picture showing the promotional signage for the promotion we were offering on November **, 2014.The picture showing the signage for our promotion; please note the asterisk after the last "F" in the word OFF*, as well as our disclaimer at the bottom of the sign stating exclusions may apply, please ask associate for detailsThe promotion was a Black Friday promotion, Saks Fifth Avenue is always very conscious of the disclaimer as well as the wording of any promotion we may offer, but especially for the holiday due to the steep discount, we make sure the signage is very clear and does not leave any questions for the customer.The shoes purchased by [redacted] were already 50% off, and were not included in the promotion offering 40% off the entire purchase.Saks Fifth Avenue was specific in stating that exclusion applied and to please ask the associates for detailsSaks Fifth Avenue sincerely apologies that [redacted] was disappointed her purchase of Men's shoes discounted at 50% off, were not included in the 40% off promotion.At this time, we cannot meet [redacted] 's request for an additional 40% off her Men’s shoe purchase, as all Men’s shoes were excluded from this 40% entire purchase promotion.Thank you,Sincerely, [redacted] ** [redacted] *** [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] 1) I HAVE RETURNED THE ITEMS WITHIN DAYSI received the item first week of June, and I returned it the last week of JuneCustomer shouldn't be held liable for the transit time for shipping the items as it is out of my control, and it varies from time to timeHENCE, I SHOULD BE RECEIVING THE ORINIGAL PURCHASE PRICE AS I DID RETURN IT WITHIN DAYS PER POLICY 2) PLEASE SHOW EVIDENCE/PROOF OF THE PRICE YOU WERE CLAIMINGAs from what I checked on Saks website, the exact same Fendi shopper bag and exact same color BLACK current price is $1750, but not the $you claimedIf you insist on refunding me the current price, you should be refunding me the "CURRENT" price ($1750) as per the policy you are sayingYou can't just make up a price and refund me whatever is lower, not sticking to your "current" price policyOTHERWISE, THIS WILL BE DEEMED AS FRAUD [redacted] 3) HUGE FAULT FOR MISSING/LOSING ITEMSYou guy lost out of itemsAnd you breached the good faith of doing buisinessPlease give me explanations a.s.a.pIf the shipping company actually weighed the package, they might have a record of weight I am attaching the picture I took of the shipping labelI am very very very disappointed by Saks, as I have been a frequent shopper with [redacted] , etcAnd this is the FIRST TIME EVER that some one didn't receive the itemAND the first time ever that I'm not getting back my money back when I returned all the itemAnd the first time ever that some one is refund me less than what I paid, when I returned the items within days as the policy stated and all of the items are brand new If Saks can just say "Oh we didn't receive all the items" or "Oh we are just gonna refund you the CURRENT price" or " Oh the website isn't showing the correct CURRENT price" or "Sorry, you are nog getting your money back", I am sure that all the customers will be driven away ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Response [redacted] Dear Sirs:We understand that the customer has additional concerns with regards to the receipt of Off 5th orde [redacted] We have further researched the issues that have caused additional concernA $Gift Card was issued and mailed to the customer’s billing address on January *, Since the customer expressed that they did not receive the Gift Card, we will request that a new one be sent outWe are happy to extend an offer to have [redacted] pick up the item which the customer wants to returnThe customer can use their own box and we would ask that they place the return slip inside with the sweater and seal the boxTo make sure that we pick up from the correct address, we ask the customer to respond back to [redacted] with the informationAdditionally, we ask that the customer confirm the correct address to ship the Gift Card Thank you

As we understand our customers concerns regarding receipt of their Saks.com order, we have extensively researched this matterOur records indicate that the package was delivered on Saturday, October ***Our customer requested next business day service and a signature was capture at the time of deliverySaks did request additional information from [redacted] as our customer expressed concerns regarding receipt of the packagePer an investigation by Saks together with ***, the customer presented a picture ID to the [redacted] driver and then signed for the packageA copy of the signature was obtained from [redacted] as part of our investigation and confirmedIn addition the customer advocate for [redacted] performed additional research as well and the conclusion was the sameAs we understand the customers concerns, based on the findings of our investigation our customer’s order was delivered appropriately

Tell us why hereWe understand our customer's concerns with regards to Saks order [redacted] We have extensively researched this matterThe customer has expressed frustration and disappointment with receipt of a Gift With Purchase that may have been expiredWe have reached out to our Saks store in [redacted] and they have extended an accommodation to ship out a Gift With Purchase with [redacted] 's latest skin care samplesUnfortunately the [redacted] Gift that the customer initially received is no longer availableShould the customer need to return the remaining items from the order, we can accept the return if in saleable conditionWe did ship the order within the U.Sand it was the customer's decision to ship to ***We will extend an additional accommodation in the form of a $credit towards the return shipping fee if the customer needs to return using their own method of shippingThe credit can be redeemed by the customer contacting our office with the order number

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I received the refund to my credit card on Thank you for your efforts in getting me my refund days after the company received the returned merchandise Sincerely, [redacted]

Tell us why here...Although our client is not technically entitled to this additional $gift card, we have decided to send her the additional $gift card in case there was any misunderstanding when she was shopping in our storeWe will sending this gift card out today to the customer's address on this complaintWe apologize to our customer if she was given any incorrect information about our SaksFirst program

The customer stated that she cancelled her Saks Card and has never used the card onlineOur records indicate that the customer has used the Saks card for orders placed between August ** – September * as well as prior toThe customer stated that she has filed a complaint of fraud and was awaiting a callAlso she claims to have destroyed her card and is 99% certain she spoke with credit services to have the card cancelled Customer contacted Credit Services and reported that the purchases with saks.com on her Saks card are fraud but that she did have them in her possession and has returned them Our Director in Credit Risk talked to our client and told her that she was calling to see what happenedOur client stated that she has talked to several people and our [redacted] stated that she was calling because she does want to resolve thisOur client said “you guys have lied to me about everything” and hung up on our [redacted] We will remove from our client from our restricted list even though we were not able to confirm with the customer exactly what happenedShe will now be able to use her $gift card along with her own credit card to make her purchase at saks.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The identification was NEVER VERIFIED! My police report and complaint states that while [redacted] said they would send the driver at no time during this have they sent the driver backI offered to send in my photo ID that they state I showed and it was never requested a saks representative over the phone by the name of [redacted] said that [redacted] has numerous complaints against them for this same reasonFor shoes to go missing that cost $plus and them to do a phone investigation ISNT fairI have done my part to validate my claim however [redacted] and saks both have done nothingThe driver states I showed my id what would I need to show my ID for if he knocked on my door? Than they state they have it on cameraShow the footageMy building can't be entered by vehicleThe front door is blocked by trees and a long pathThis is unacceptableI am willing to send my ID as well as proof I wasn't homeI am a retail store [redacted] and my DM as well as my corporate office can validate my whereabouts at the time of this "delivery" In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We are sorry to hear that our customer has experienced an issue with the Marchesa Dress purchased with order [redacted] The issue has been referred to our corporate office for further reviewWe understand that returns are important to our customersOur return policy does state that we are unable to accept the return of merchandise that is not in saleable condition unless it’s determined that there is a manufacturer’s defectUpon return to our distribution center, our team found no defect with the zipperAt this time we would like to extend a pickup of the Dress to be returned to our distribution center for a second inspectionWe will have the package forwarded to a member of our management team with full explanation of the issue with the zipperWe will schedule the pickup with [redacted] for Monday, December ***The customer will need only place the return receipt and the Dress in the package and tape it [redacted] will bring out a labelUpon receipt at our distribution center, the team will advise our corporate office of their findings and the customer will be notified

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I listed several complaints about Saks, yet only one part was addressed I will respond to their response with the following information When I had placed the order for the size Milly skirt on Saks.com it was late at night, or should I say very early in the morning I then received an email telling me that my wait listed item for the is available (after my on line purchase - I still have the email) Later that morning I went on line and also saw that a size was available and put it in my cart I called a representative for assistance with another item and as she was looking something up, the size disappeared from my cart I asked her if she could find out if someone purchased the since obviously having it in your cart doesn't secure it She checked and said it's gone, but you can get a size I said thanks but I already placed an order for one I continued to check for the next few day to see if a would come back but no such luck, however, every time I looked for the 10, the size black was available Why would the computer say there was a size for several days when the that was was sold out and showed a 0? (Please ask Saks for a recording of my conversation with that representative) As far as them stating that my Saks card was used, I am only now aware of this Every purchase I made, I used my [redacted] not a Saks card that I didn't even know was still active As a matter of fact, I think for every order, I opened up my [redacted] chase rewards website and went through the ultimate rewards to go to Saks so I could get the extra points As I mentioned on the phone, I destroyed the card a long time ago and I am 99% sure I cancelled it As far as a representative calling me, I agreed that someone did me, [redacted] , a [redacted] from [redacted] ** She gave me her number and extension and I called or times leaving her a number to call me back at but she never did I even tried getting results from someone who sent me a "we are sorry letter" out, [redacted] , but she ignored my emails And finally, the last straw was finding a Saks invoice in the mail I called and was told that the fraud department would cancel it since I didn't recall using it or even have it in my possession Before transferring me, they said someone from the Freud department would be in touch with me soon then they said they would transfer me to someone that could help me for now but I ended up on some customer service line that was closed for the evening If I had a week, I could list numerous problems I had with the store which is why I stopped shopping there I thought to myself, since the on-line division is separate how bad can they be? Well Saks didn't address one issue in the above listed complaints All they did was confirm them No one I know shops at Saks anymore because they have their own stories Check out [redacted] sometime and you can read some of them their I was willing to work with them now I want nothing to do with them with the exception of refunding me the exact amount of every single cent I spent Everything I purchased was returned so I am demanding a list of every single item purchased, the day it was received, and the credited amount I want this ASAP so I will not have to pay a single cent of interest I also want a letter stating that my credit card has a zero balance and that it is CLOSED! Cordially, *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Upon further review we did determine that the orders may have been cancelled prematurely; the customer should be able to place an order with Saks if the bank issuer authorizes the transactionWe will try to call our customer to assist her with placing a new order

Tell us why hereWe understand that our customer experienced an issue with merchandise received from Saks order [redacted] It is never our intention for any of our customers to experience problems with the merchandise they purchase from usUnfortunately we are unable to offer exchanges for online purchasesWe would be happy to have [redacted] come to pick up the defective merchandise and return it to our distribution center for a full credit refundOur goal is to consistently exceed our customers’ expectations, both with regard to the merchandise presented and received, as well as the service excellence we deliverIn a very sincere effort to demonstrate that we truly care, we are happy to extend an accommodation in the form of a 15% credit off the purchase of this orderShould the customer want to return the defective merchandise, they would need only contact our office and we will schedule a pickup with ***

Just received the refund of shipping feeplease close the caseThanks for the help!

Tell us why here...We understand that our customer has expressed additional concerns regarding the return of the jeansWe have extensively researched this matterUnfortunately once a return is processed, we are unable to locate the merchandise to ship back to the customer and reverse the credit refundThe customer received a credit of $ on December **, Based on our return policy regarding merchandise received past days from date of purchase, we are unable to provide a full purchase price refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is completely unacceptableThere are many things you can doFirst, you can reply to my complaints timelyOur last communication was on December **, until your follon December **, That's a full days in which I was waiting to hear back from your customer service department.I have repeatedly stated, in my desired outcomes, what I would like Saks to do to work towards resolving this matterYou continue to ignore and disregard these possible resolutionsIf you are no longer willing to work towards these possible remedies, I wish to be compensated for my time and frustration monetarilyThis is completely reasonable given the complete lapse in customer service, combined with canceled orders, and 3+ weeks of complaints/follow-upI want to be compensated in the amount of $198, which is the difference in list price of the wallet minus the sales price + coupon I redeemed, so that I can use the $elsewhere and be made whole.I do NOT consider this matter closed by any means and do NOT accept the company's most recent response that there "is nothing more they can do, and consider this matter closed." In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We understand our customer's concerns regarding the cancellation of Saks order [redacted] We have extensively researched this matterAll Saks online orders are subject to our verification policy with our security departmentThis is done completely for our customers’ protectionThe high volume of holiday orders has increased the completion time for thisWhile an order is pending verification, the items purchased are reserved for the customer until verification has been completedUnfortunately our security department was unable to verify pertinent information in which was necessary and the order cancelledOur records indicate we no longer have the Gucci Mini Bag in stockWe are happy to place the customer's email address on a wait list should the bag become availableWe understand that our customer was inconvenienced and are happy to extend an accommodation of 20% towards the next purchaseThe customer would need only refer back to order [redacted] when ready to place the order and our associates will be able to redeem this for the customer

Tell us why hereWe understand our customer's concerns with regards to the return shipping feeWe have extensively researched this matterOur records indicate the customer did apply the promotional code for free shipping and free returnsWe are very sorry for the confusion and will request that the $return shipping charge be credited back to the customer's [redacted] card within the next 5-business days