Saks Fifth Avenue

Tell us why here...Our return policy on price adjustments is as follows: Saks Fifth Avenue will gladly credit our clients the difference if something is reduced within days of their purchase, as long as the purchase was for the original priceWe do not do price adjustments if the customer made a purchase at an already reduced priceIf there had been another one of the same size available, the customer could have purchased the same item, but we were totally sold out when she approached us for the price adjustmentThis statement is on the back of all of our saleschecks

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was told just need contacted your website customer service to place a new order with the same price of the original order.(The original order number is ' [redacted] ').According to your requirement,I have place a new order which number is ' [redacted] '.There should be a $299.99 refund.While the customer service told me they can't give me the refund for the reason that [redacted] can't give a partial refund.But [redacted] ‘s customer service said [redacted] exactly can give a partial refund. I hope you can give the refund to me by [redacted] transfer.(My [redacted] account is ' [redacted] ').I hope you can help me solve this problem.Thank you In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
No true I will be filing a civil suit through the United nations and have a lawyer get in touch with saksTheir claims are invalidNot once have they tried to validate
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here... We understand our customer's concerns regarding the cancellation of Off *** Order ***We have extensively research this matter. All online orders are subject to a verification processThis is done completely for our customers’ protection. Orders flagged
for verification are reviewed by our security department. Unfortunately for this order they were unable to verify the information in which they neededUpon further review of the original order, we do have limited inventory remaining for the color black in the size We do understand that our customer is frustrated and disappointedWe are happy to extend an accommodation to honor the same price for the boots when placing a new orderThe customer would need only contact our office and refer back to order *** to redeem this offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I will be satisfied if the shoes can be returned to me within the next couple of weeks; I really appreciate the rushed return shipment. I was advised that Saks' notes reflect receipt of the shoes on 9/**; however, I shipped them using Saks' label in August. I cannot imagine why they were not received in Saks system for about a month
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI do not wish to return the defective product since I have already moved the product into an empty bottle and managed to use itI expect to see the 15% credited to my order in a timely manner
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[*** by *** was shipped Mon 12/**/4:pm and delivered at Tues 12/**/9:amduring 12/** to 12/** I keep calling and online chat saks customer serviceno one tell me this gift card was shippedso after weeks u reply me this gift card was deliveredand then I contact the express company which help me to ship it to china.they got a lot packages to deal it.and the funny thing is when the package delivered it weeks ago,I dont even know this is my gift card and its ready to ship to china.and its the end of year and its will take more than months until I get the gift card in chinaand this order I was placed on last year on OTCwhich means even I get it.the gift card will be expired.and I cant use it anymore.so could you guys please just simply give me the gift card number and pin number which I can applied it before expired now? kinda regads,
*** ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
That is not the signage that was used in your *** ** storeI refuse to accept thisThere was even a sales associated assigned to greeting customers that morning and telling each one that an additional 40% was taken off ALL purchases, not some and not select purchasesWhen I checked out of the store and asked the sales associate why the extra discount didnt come off, she told me point blank "The sign out front is wrong and it's confusing many customers." Did this store use old signage? Why was a manager not alerted to this? I am clearly not the only person who feels taken advantage of and swayed by a seemingly purproseful inaccurate sign.Not training your associates properly is not the fault of your customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Sales person promised up to $back in gift cardWould like to talk to the higher management outside of the *** store
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

One of our Managers called our Customer and explained to her about the denial of creditWe explained that her sister called and stated her sister is there all the time and if she is not there the landlord would get the package
Our client explained that she lives in Israel and
comes to visit (shipping address on order) her sister often. We informed that there appears to be sisters at the location, however, she does not verify that she lives there and stated her sister is a different name That does not match the story due to we show other names live at the address since
Our Customer explained to our Manager that this a family house and that there is a bell and you have to be let in. We informed the customer that the driver would have called the number on the order which verifies to the address on this order. We explained to her that we understand that the signature is not hers, however, someone from that location has the packageIt is possible landlord
As a result, we will not be issuing any credit or replacement on the merchandise, since it was sent to the adress the customer requested and we do have a signature

As we have further researched our customers additional concerns regarding the Prada shoes, we have been advised that the shoes are in the process of being repaired and should be completed by end of this weekUpon completion, our fulfillment center will ship the repaired shoes back to the customerWe are happy to ship the package overnight deliveryOur research further indicates that we received the shoes initially on September *** We were unable to issue a credit refund as the shoes were unfortunately received in non-saleable conditionThe repair was extended to the customer as Prada advised the heel tip could be repairedAs the shoes will be returned back to the customer with repair shortly, we understand that our customer has been inconvenienced by this matterWe are happy to modify our accommodation at this time and extend the customer a $credit which we will apply to the Discover card used to place the order
Thank you

We understand that our customer has further concerns with regards to our responseWe have researched this matter furtherThe returned merchandise was received on December *** and the credit refunded the same dateNormally returns can take from 7-business days in totalOur customer was informed that a $gift card was issued and mailed on December ***After further review, we advised the customer on the *** that we would extend an additional accommodation to increase the balance to $The card that was mailed on the *** will be in the amount of $in total

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello *** ***, yes, the pockets may have been stretched which is apparently as cards are inserted, however, my claim is not for the stretched pockets but the peeling on the bottom right sideBottom Left side as well as upper left and right are perfect conditionMy claim is solely on the left side coming apartThis should not occur with wear, if it did, it would peel on other sides as wellI am irate that you were not able to replace my card case, even as a one-time courtesyBut it is my fault, I should shop at *** in stead of SaksOnce again, I am attempted to resolve this matter one last time for a replacement, I do not want my money back like most customers do, I just want it replacedFailure to resolve this matter will constitute in SAKS FIFTH AVENUE LLC's failure to mitigate their damages and the attached draft lawsuit will be filed at the *** County Small ClaimsPLEASE GOVERN YOURSELVES ACCORDINGLY.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The package was signed for by the customer and picture ID was provided to the *** driver when the package was deliveredWe will not be issuing any credit or replacement for this shipment

Dear Sirs,
Saks Fifth Avenue has communicated via email with to *** ***, to advise *** *** a $gift card was mailed on 10/**/2014, and she should receive the gift card shortly
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We understand our customer’s concerns regarding a credit refund for the returned orderAccording to our records the return was processed by our fulfillment center and a credit refund in the amount of HKD was issued today, January ***The customer should see the credit refund back on the credit card within 5-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have to question the work efficiency and attitude of saksI attach the picture that they promised to send to me which is the *** giftHowever, it is clearly seen from the picture that the box is broken, and there is nothing insideI don't want to think in the way that it is saks who intend to do like thisI hope I can guess that maybe it is broken during the shipping, maybe somebody who forget to put my gift insideBut this is really disappointedAnd this thing would put me forward to question that saks also make similar mistake about my hydracream as mentioned in my complaintHowever, I have returned that box according to the request of saksAt the current stage, I insist requesting saks to refund my money of hydracream since I indeed did not receive it and it is my right to get my money backI cannot accept that saks refuse to refund my moneyBecause I paid money to saks, and I did not get the item that I boughtI could make myself do not care your rude attitude when I report the missing item and ask for a refund, I could also make myself accept your prolonged time in dealing with my order, I can even neglect the beauty tote that you sent me is a broken and incompletehowever, It is saks' responsibility to make sure that each money I paid should get the correct item that I wantAND I MUST GET THE REFUND since I did not get the item at allAnd I CANNOT ACCEPT SAKS HOLD MY MONEY till nowI just want to get my refund as soon as possible since it has last a very long periodAnd it seems that saks does not take care of their customer's feeling since they can even send me a broken empty box.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sirs:We understand our customer’s concerns in regards to the receipt of Saks order *** We have extensively researched this matterBased on our findings, the Hydra Cream was wrapped together with the Prime Regenra in the same bubble wrap and placed in the boxIn addition, the Beauty
and *** gifts were included in the same packageBased on our findings, we are unable to honor our customer’s request for a credit refund for the Hydra CreamWe have extended an accommodation to the customer and mailed another *** gift which is estimated to be delivered on March ***