Saks Fifth Avenue

We understand our customer's concerns regarding receipt of the wrong *** *** handbagWe have extensively researched the issuesUnfortunately the bag that was returned was not one in which we normally sell at Saks. Our *** of *** *** spoke with the customer
today and we have begun the process of issuing a credit refundWe did advise the customer that we would honor the 25% discount for Friend and Family for a comparable item on her next purchaseThe customer would need only refer back to the order ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, since my work so busy,I dont have time to deal with it and return to saks ,bad luck,and I wont buy any *** items on saks anymoresince its not fresh,other items form saks are definitely goodbut *** items I cant take any risk to buy it
Sincerely,
*** *** ***

As we understand our customer's concerns regarding the delay in shipment of *** *** order ***, we have extensively researched this matterTwo items from the order were to be shipped from our *** *** storesUnfortunately our stores are unable to ship merchandise to military addressesAs
this was an unfortunate mishap on our end, some packages did shipWe do apologize and understand this has caused frustration for our customerWe are working diligently to make sure this type of issue is resolved and does not occur on future ordersAs an accommodation for the inconvenience in which our customer has experienced, a credit refund has been applied for the purchase of the two dressesA credit of $will be placed back on the customer's card within 3-business days. If our customer would like to return the dresses upon receipt, they would need only to contact *** and the order will be notated to accept the return

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I just want to inform that this complain Your complaint was assigned ID #***.was NOT resolved.They have replied to me that they will look into this matter, but I have never heard back from them.What should I do?Thank you so much for your assistance in this matterBest wishes***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still have not get back my refund or any official email regarding my return has been process, I am still being very anxious about this situation
Please do check your mailbox, my first email requested for return was on 12/**/ How can I possible to ship back the parcel from Hong Kong and it has been received on 12/**/2014, while I sent my return email on 12/**/2014, unless I can go back to the future! I guess replying customer's email is a very basic customer services, I hope I am not asking for too much And when you received a return, it would be nice to just send an email saying that "a return parcel has been received and we are in the middle of QC inspection, will keep you update shortly..." it will be a big relief especially for an oversea customer shipping across from the other half of the Earth
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Sincerely,
*** **

Tell us why here...We understand our customer's additional concerns regarding the shipping fee which was charged for the Saks orderWe have extensively researched this matter and found the credit has not yet been processedWe will work to expedite this matter for the customer and the credit should be back to the customer's credit card within 3-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did got a voice message from a lady from the Saks Security Department on 12/*However when I called back, she was not available and her coworker told me the customer service department would offer me the solution, which in turn transferred me back to the customer service departmentThe representative told me he would replace my order via the phone and deduct that $discount, while the Security Department would ensure the purchase would go throughHowever I don't need those items anymore as I got another discount from another department store and purchased them alreadyHe told me he cannot reissue my coupon for me to use in storeHe offered me that I can find what I want to buy again, then call back with referencing to my previous order number, and they would give me the discount againI was ok with that solution thinking just to end this stupid issue.However with the message provided here, it bother me again as Saks simply want to make up story to cover their bad customer service and poor purchase processMy $off $purchase, $off $purchase coupon for Saks was sent by my bank *** *** as a Christmas offerIt stated clearly it can be used either in store or onlineSince I used it online and they cancelled my order, I can't used that in store anymoreThe fact is different than what they stated in the reply hereSince now that the reply mentioned they could actually issue me the discount, mail to me so I can use in storeSo that mean the customer service representative was actually lying to me when he told me they can't give me the discount for me to use in store when I called back.I feel Saks was completely dishonest in this issue, and I demand them to send me the gift card, or discount card, or coupon in the value of $via mail just like they have replied hereGiven that my potential lost was actually $from my original coupon, and not the $discount that I was originally demanding to get back because of the cancel orderMy address is :*** ***
*** *** *** ***
*** ** ***Thanks,***
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Sincerely,
*** ***

As we understand our customer had concerns regarding the shipment of their Saks.com order, we have extensively researched this matterAll orders are subject to a verification process with our security department. This is done completely for our customers’ protectionOur records
indicate that the order was placed by the customer on November*** for standard deliveryWe did request upon hearing from our customer to have our security department ship the order overnightUnfortunately the order was verified and released by our security department before we had an opportunity to change the shippingOnce an order is shipped, we are unable to make any changesWe understand that our customer was inconvenienced and extended an accommodation in the form of a $Gift Card which was mailedThe tracking information indicates that the order is scheduled to be delivered on December***We know that the timeframe has been a concerns for our customer and we are happy to extend an additional accommodation for a $Gift Card to be mailed

Tell us why here... We understand our customer's concerns regarding the Marc Jacobs Classic Q Fran Tote and have extensively researched this matter. We provide our customers the opportunity to view similar merchandise as an option in the event that their item in not available
Although this Tote was available in several colors, the black color never sold for less than $Due to limited inventory, the remaining colors quickly sold out at the reduced pricingWe understand that our customer has expressed disappointment and frustration and it is never our intention to miscommunicate any information on our websiteIn a very sincere effort to demonstrate that we truly care, we are happy to extend an accommodation in the form of 20% off the purchase of the ToteIf the customer would like to purchase the Tote, they would need only contact *** to redeem the offer

As we understand our customer's futher conerns regarding the credit refund, an additional $has been credited back to the American Express Card on 9/*/As we mentioned, $was issued back on 9/*/Based on our research of the issue, our customer has been credited back for return of all merchandise at full priceThank you

We understand our customer’s concerns regarding the Gift CardWe have extensively researched this matterWe have confirmed the new Gift Card was sent to the shipping address on the orderTracking number *** shows this was signed for by *** on December ***. On December
***, the customer verified this was indeed the correct address. This address belongs to a re-shipperWe did contact them on December ***. The representative researched the package and confirmed that it is still in their warehouse and has not shipped due to the volume of packages received over the holidays. We were advised the package will be forwarded to the recipient per their proceduresUnfortunately they were unable to advise of a timeframe

Dear Sir:We understand our customer’s concerns in regards to the Off 5th order for the *** *** PumpsWe have extensively researched this matter and know that the receipt of wrong sized shoes can be frustratingA system glitch with the website occurred when placing the first order causing
the sales tax not being appliedSales tax is automatically applied to an order when applicableThe second order was placed correctly and the appropriate sales tax was applied We know that this situation was frustrating and disappointing to our customer and we have addressed the opportunities on our end accordinglyUnfortunately we are unable to make any adjustments to the delivery date of the customer’s packageTracking information shows that the delivery is estimated for March *** To demonstrate our sincere apologies, we are extending an accommodation of a price adjustment in honoring the original total purchase priceThe credit refund of $will be placed back on the customer’s card within 5-business daysIn addition, we are also happy to extend free overnight delivery with the next purchaseThe customer would need only refer back to order *** to redeem the offer

We understand our customer’s concerns regarding the credit refund for the trench coat and have extensively researched the issues. Our records indicate the customer was credited for the return of both items from Order *** in the amount of $1,A new order was placed for
the same trench in a different sizeUnfortunately the size was incorrect and we requested *** to return the package to our distribution centerThe package has been received and we will issue a credit refund back to the customer for the full purchase price of the coatNormally this process can take 5-business days for the credit to reflect back in the customer’s available credit limit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.TO SAKS: THANK YOU FOR AMICABLY RESOLVING THIS ISSUEPLEASE HAVE THE REFUNDS DEPARTMENT PROCESS THE REFUND AS SOON AS POSSIBLE SO THAT I MAY PROCEED WITH MY ORDER, AND THANK FOR YOU FOR THE $GIFT CARD, I LOOK FORWARD TO RECEIVING IT IN THE MAIL.
Sincerely,
*** ***

We understand our customer’s concerns with regards to the receipt of incorrect merchandiseWe have extensively researched this matterWhen a customer advises that they received incorrect merchandise, our policy would be to locate a replacement item if still available and ship it to our customer at
no costOur customer was advised that we would ship out a replacement overnight deliveryThe request was sent to our fulfillment center in which to processOur fulfillment center advised the item shipped was the correct item which was ordered and therefore would not be sending out another item based on this information We understand that the customer was inconvenienced by this matterUpon the customer returning the merchandise, a credit refund was expedited in the amount of $ which was returned back to the *** card on December ***We know that our customer is frustrated with regards to this matterAt this time we have extended an accommodation in the form of a $Gift Card which was mailed on December ***The card was shipped out by *** and should arrive in the next 7-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While the *** was very accommodating and helpful, after reading this message I did not receive any gift cardI don't know whether or not this was hypothetical or actual but it was not included.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This does not resolve my issueI had to order this sweater times and still I did not receive a one that is giftableAlso, How would I return this item? It came in a flimsy envelope that cannot be reused and I do not have a box to put it in and how would this item get returned? are you requesting that I drive down to the local store or to my local *** and purchase a box? I work all weekdays and saturdaysI believe have been very patient and accommodating to your company thus far and my aunt is still expecting this sweater, I need a replacement with a non damaged itemSend me a new sweater at no cost and dollars gift certificate and I will drive down to the local saks store to return the item in person and I when I return this item I expect the shipping and tax back not just the item costIf the sweater is no longer available I believe I deserve more than dollars in compensation to purchase a box or to take the day off to drive down to the nearest saks which is farAlso because if the sweater is no longer available I would need to find a new gift for my aunt
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am emailing you regarding this case I openedI have yet to receive the refund promised by the business and I would like for the case to remain open I also feel like the incident with the *** totally disrespecting me and talking to me in an inappropriate manner was not addressedThanks ! *** ***###-###-#### Sent from my iPhone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***