Salesforce.com, Inc.

Complaint* ***I am rejecting this response because:
Should not take months to respond to my complaintI did send SalesForce a copy of the e-mail originally and I sent it again a few days ago, but this is an unacceptable delay
Sincerely,*** ***

*** signed a legally binding contract document and our MSA / Terms of Use clearly state that the agreement cannot be cancelled / reduced prior to the order end dateAgreed to a month contract with service start date of* and ending ***

Customer agreed to a month contract effective 11/30/*** - 11/29/***We just received payment for the 2nd quarterly payment for the 2nd year of the contractService dates 3/1/*** - 5/29/***

Signed contract *** agreement to be billed annually beginning */*/*** - */*/***

Initial Business Response /* (1000, 16, 2015/10/13) */
Hello Mr*** ***,
I apologize that we were not able to reply to you timely here on Revdex.comI see that you have requested to cancel contract XXXXXXXX effective 12/30/which is noted on your account on 9/30/
If you have questions
or concerns, please let me know
Regards,
*** ***
Escalation Manager, AR OPerations
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 18, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi ***,
Yes, I have put it in writing to cancel my Salesforce contract after two yearsHowever, I was very dissatisfied with the product and the initial cleaning of my database which could be described as a scamI have not been using the service and wanted to cancel it for the past monthsI made the June payment but I do not want to make the Sept paymentAs of now, it has not been paidThankfully my credit card expired so Salesforce could not bill me the last payment automaticallyI am not paying this final bill and I'd like Salesforce to release me from this contract and stop chasing me otherwise I will have no other recourse but to report more dissatisfaction with Salesforce to Revdex.com and other Social mediaThanks*** XXX-XXX-XXXX

Complaint: ***I am rejecting this response because: This was not agreed upon by us we were told it was a mistake int he contract and it will be fixed. Sincerely,*** ***

Initial Business Response /* (1000, 15, 2015/10/13) */
Hello Mr*** ***,
I apologize that your case was not responded to here on Revdex.comI have reviewed your account and see that you have requested to reduce the licenses from to In reviewing your contract, XXXXXXXX, I see you have
signed a month agreement and you were notified by Amir that we can provide you a the ability to swap the productIf you are interested in doing so, you can reach out to Amir Naseer
I'd be happy to facilitate and provide you his information
Best,
*** ***
Escalation Manager, AR operations

Ceased collections and contract *** has been terminated

Initial Business Response /* (1000, 5, 2015/08/18) */
Hi ***,
I apologize that you have not received the proper attention you have been seeking
I see that you want to request a cancellation of your accountCan you kindly email me with the notarized document requesting to cancel so I can
forward it to the appropriate team?
Thank you,
*** ***
***@salesforce.com

Customers account has been reactivated and currently waiting for payment to be receivedMoney was held by Customer's bank, therefore money was not received by Salesforce and the reason the customer was at risk of suspension*** and lawyer have been in communication regarding account

Contract *** canceled effective ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:
Salesforce has not been able to provide any proof that I signed up for an annual contract, despite multiple requestsThey do not have a signed contract, or any sort of electronic signature from meThey claim that I was informed that I was agreeing to an annual contract, but I was told otherwise by the rep, and they have yet to produce any documentation that indicates that I agreed to a year contractI have asked for a recording of the sales phone call where the rep told me that I was entering into a quarterly agreement, but they have yet to produce that eitherSincerely,*** ***

Final Consumer Response /* (2000, 16, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded my origonal deposit and removed me from collections

Contract*** settled and closed with collections

Initial Business Response /* (1000, 15, 2015/10/13) */
Hello Mr*** ***
I apologize we have not provide you a response to your case here on Revdex.com
In reviewing your account, I see that you received the cancellation you requested on contract XXXXXXXXThe cancellation is effective as
of 5/29/per case XXXXXXXX
Thank you,
*** ***
Escalation Manager, AR Operations
Initial Consumer Rebuttal /* (2000, 17, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***I am rejecting this response because:
This answer does not address the issues of fraudulent sales or deceptive practices by Salesforce at allAs for the supposed contract, it is unenforceable due to gross misrepresentation and nondisclosure
Sincerely,*** ***

Reached out to customer to review spam emailWas unable to find an account associated to the name, phone, or email provided

Initial Business Response /* (1000, 15, 2015/11/04) */
Hi ***,
After reviewing the account we would be willing to cancel the contract effective the last customer login on 08/18/We extend a day trial to our customers wishing to try our software with the option to purchase license
subscriptions at the end of the day periodWe don't allow customers to purchase a subscription and then cancel within days of that purchasePlease let me know if you accept a cancellation effective 08/18/Thank you
*** ***
Escalation Manager, A/R Operations