Salesforce.com, Inc.

Initial Business Response /* (1000, 16, 2015/10/13) */
Hello Mr*** ***,
I apologize you have not received a reply to your case here on Revdex.com
I have read your message and also see you have been in touch with *** Lundgren that you will like to reduce your force.com license but keep the
Sales Cloud Enterprise Edition license
If you can confirm this is correct, I will ensure that your request will be forwarded to the correct team upon the renewal of your contract, XXXXXXXX, on 12/8/
Thank you,
*** ***
Escalation Manager, AR Operations
Initial Consumer Rebuttal /* (3000, 18, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This reply is due to the fact that my license is about to endMy complaint was that they never took responsibility for the fact that I paid for a force.com license the entire year that I never could have used due to the customized nature of the work I was having done on my SF profile that Salesforce assisted me in setting up with MK PartnersTheir reply doesn't deal with thatMy license is up soon*** and I are in touch regarding ending the force.com license so I don't have to pay another year for a license I can't useThis has nothing to do with my complaint though***'s assistance would be happening whether I complained or not since the license contract is upMy desire is for SF to take responsibility for selling me a license that I couldn't use, never used and shouldn't have been sold due to the nature of my SF use

Based on contract ***, annual billing was agreed upon by both partiesIt is our company policy to bill annually for servicesYou will be able to reduce/modify your contract at the end of your initial contract period in *** ***

We received your payment and *our account is currently active since payment was made in full for $***End of service period is *** in which you can continue with services and/or make modifications to *our contractThank you

Complaint: ***I am rejecting this response because:
I did close the case with Salesforce.com by dealing with a 3rd party collections company, but my
original complaint still stands. They forced renewed my contract after the original
contract was paid in full and the term of the contract had expired
I was not aware they forced renewal and months afterwords it caused the collections to kick in. It's a low handed, dated and desperate business practice
to initiate a renewal of the contract without written or verbal acceptance from the customer. They refused assistance or to drop the charges even-though I hadn't logged on
to their platform for over months
Sincerely,*** ***

Confirmed account has been canceled effective [redacted].

We resolved the issue on [redacted] and cancelled contract [redacted]. Customer satisfied with outcome after speaking to [redacted].

The contract terms of signed [redacted] was for a full year beginning [redacted] - [redacted] and billed monthly. The terms for the Master Service Agreement is linked at the bottom of the signed quote. Upon signature by Customer and submission to salesforce.com, this Order Form shall become legally...

binding unless this Order Form is rejected by salesforce.com for any of the following reasons: (1) the signatory below does not have the authority to bind Customer to this Order Form, (2) changes have been made to this Order Form (other than completion of the purchase order information and the signature block), or (3) the requested purchase order information or signature is incomplete or does not match our records or the rest of this Order Form. Subscriptions are non-cancelable before their Order End Date. This Order Form is governed by the terms of the salesforce.com Master Subscription Agreement found at https://www.salesforce.com/company/msa.jsp, unless (i) Customer has a written master subscription agreement executed by salesforce.com for such Services as referenced in the Documentation, in which case such written salesforce.com master subscription agreement will govern or (ii) otherwise set forth herein.

Received cancellation request to not renew contract[redacted] effective [redacted].

Complaint:[redacted]I am rejecting this response because:
I sent this back on March 17 of LAST YEAR:
[redacted] 
Mar 17 at 8:36 PM
To
[email protected]
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[redacted] [redacted]
 .[redacted] [redacted] [redacted]
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: 
Salesforce has not been able to provide any proof that I signed up for an annual contract,...

despite multiple requests. They do not have a signed contract, or any sort of electronic signature from me. They claim that I was informed that I was agreeing to an annual contract, but I was told otherwise by the rep, and they have yet to produce any documentation that indicates that I agreed to a 1 year contract. I have asked for a recording of the sales phone call where the rep told me that I was entering into a quarterly agreement, but they have yet to produce that either. Sincerely,[redacted]

[redacted] was signed and agreed to by [redacted] for a 12 month subscription. Upon signature by Customer and submission to salesforce.com, this Order Form shall become legally binding unless this Order Form is rejected by salesforce.com for any of the following reasons: (1) the signatory below does not...

have the authority to bind Customer to this Order Form, (2) changes have been made to this Order Form (other than completion of the purchase order information and the signature block), or (3) the requested purchase order information or signature is incomplete or does not match our records or the rest of this Order Form. Subscriptions are non-cancelable before their Order End Date. This Order Form is governed by the terms of the salesforce.com Master Subscription Agreement found at https://www.salesforce.com/company/msa.jsp, unless (i) Customer has a written master subscription agreement executed by salesforce.com for such Services as referenced in the Documentation, in which case such written salesforce.com master subscription agreement will govern or (ii) otherwise set forth herein. Contract [redacted] has been canceled and no further collection attempts will be made. Nor will the credit be affected.

Initial Business Response /* (1000, 7, 2015/06/10) */
Hi [redacted],
I apologize that your account has been cancelled. We received a request from you on 2/9/2015 (reference case XXXXXXXX) that you did not want to renew your account. I have contacted your AE to reach out to you with a new order so that...

you may have service up and running again. I will make sure he follows up with you.
Best,
[redacted]
Initial Consumer Rebuttal /* (3000, 9, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,
First I had been in contact with the AE prior to the compliant here and when I `reached out` to him he had no idea what to do so I have no confidence in him. Second I do not want a NEW Order I wish to re-new the old contract (Large difference in pricing).
I would also like to point some facts out for clarification, yes I did send a request in February to cancel however I then sent two in April saying I had changed my mind and would like to continue, none of these 3 requests were replied to.
Regards
[redacted]
PS - As of today 22nd June 2015 as I write this reply, the AE had not contacted me as per the instruction dated the 10th June. I fear this is simply away of getting rid of small Salesforce users.
Final Business Response /* (4000, 11, 2015/06/29) */
Hi [redacted],
I have gone ahead and taken action since your recent comment. I do apologize that Mark Hobin never contacted you after all this time.
You should have received a new quote to sign, Q-XXXXXXXX. Please follow the instructions in the email and kindly update your credit card information.
Best,
[redacted]
Final Consumer Response /* (4200, 13, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi [redacted],
Firstly I would like to say `Thanks` for taking action rather than passing [redacted] `buck`.
Yesterday (30th June) I received the quotation Q-XXXXXXXX, which as per the email, I signed and completed the confirmation. I then received another email (very quickly) confirming the `All parties` had completed the quotation and then I printed it with a smile on my face as it seemed a resolution and been found!
Next step updating my credit card details, as I have no access to Salesforce to update my details, I thought I would make the next move and ring Salesforce (Payment option on the phone) this morning (1st July) at 9.40am (London BST). I spoke to a [redacted] who found my details and confirmed my details with the quotation Q-XXXXXXXX, once she was happy that I was [redacted] (More detail confirmation), she then informed me that she could not update my credit details as the quotation had been REJECTED!!!
We are now right back to the beginning, how can a little matter be so difficult?
Back to you [redacted].
Regards
[redacted]

Contract [redacted] was cancelled effective 6/26/[redacted]. Customer also received a refund for $[redacted] back to [redacted] of file.

Contract was cancelled effective [redacted].

Hello Theo, I hope my email finds you well. I wanted to reach out to you regarding the complaint posted on Revdex.com on 6/2/[redacted] about receiving spam emails. Can you please provide a copy of the email you received so I can route to the appropriate team for review? I was unable to find an account...

associated to your email and phone number. Look forward to hearing back and resolving this issue for you. Regards, Veronica Angeles Escalation Manager, A/R Operations P: (415) 901-8503

Contract [redacted] was cancelled effective [redacted] and refunded $[redacted] back to the [redacted] on file.

Hello [redacted], We have processed case [redacted] for cancellation. The credit card that was charged for payment of invoice[redacted] will be refunded in full.Thank you,Veronica Angeles

Initial Business Response /* (1000, 7, 2015/10/28) */
Hi [redacted],
I have escalated your issue to have your contract cancelled as requested so invoice XXXXXXXX will be voided.
I will provide you status confirmation when processed.
Thank you,
[redacted]
Escalation Manager,...

AR Operations
Initial Consumer Rebuttal /* (3000, 14, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We would like access to our Salesforce account for one business day to retrieve information. Thank you.

Contract [redacted] was set up to be billed quarterly for an annual period. It will not auto-renew at the end of contract period, [redacted].

Contract was cancelled on [redacted] and refunded $[redacted] back to the [redacted] on file.