San Tan Hyundai

The dealership records reveal that the check was issued to [redacted] on April and cashed by her on April 17, The dealership has fulfilled its obligation [redacted] General Counsel

The dealership was unable to duplicate the customers' concern about the engine lugging between 35-miles per hour If the [redacted] would like to return to the dealership a technician will road test with them to again try to duplicate the lugging concern, and, if duplicated, repair the problem There seems to be confusion between the blind spot detection/cross traffic alert system, which is a feature of the [redacted] ' vehicle, and reverse back up sensors, a feature that is not on the [redacted] ' vehicle Mr [redacted] was attempting to explain that difference to Mr [redacted] , and invited him to the dealership to demonstrate the system that is on the vehicle, when Mr [redacted] began to use inappropriate language and Mr [redacted] terminated the call If the blind spot detection/cross traffic alert system that is on the vehicle is not working, the service department also would be happy to investigate that concern for the [redacted] Mary L [redacted] Walker/General Counsel

I contacted Hyundai Assurance (Roadside Assistance) due to my Elantra not startingThey had a tow truck arrive to my residence at 8AM, and towed the car to San Tan Hyundai Service DepartmentAt 8:05am I called and spoke with service advisor [redacted] , who said he will call me as soon as the car arrives and give me an estimated timeframe to pick upI received no phone calls, and proceeded to get a ride down to the dealershipI arrived at the dealership at 10:45am, greeted by the same service advisor I spoke to on the phone, and he told me that the tow truck had JUST dropped off the vehicle(2hrs 45min later)The tow company closed out the tow order at 8:30am (meaning they dropped the car on San Tan Hyundai's lot at 8:30am)When I informed [redacted] about this, he proceeded to argue with me out loud in front of other customers that the care was NOT there since 8:30am and because of that, the SOONEST he could have my battery replaced (covered under warranty) would be hoursI asked for a loaner vehicle, and he declinedI asked for a rental car and he declinedAt this point I asked for a manager, and he told me the manager is not in and he is actually one of the "acting" managers on the floor todayHe got me the service managers business card, [redacted] , and I told him that I was not going to be lied to and manipulated, if they are busy they should just say they are too busy, not make up stories about it being MY fault, and that I was going to contact the manager Monday and declined to have them work on my vehicleThen, a man appeared from the back, claiming to be a manager, asking what the problem is, and that If he was able to get the battery done in minutes, would we want them to do that? We agreed to have them replace the battery, which took them all but minutes to doWe told this manager that [redacted] informed us there was absolutely no way for us to have that service done in any less than hours, which at this point was also a lie, since they had just finished the service in minutesThe man then proceeded to say that he "apologizes and that he understands some of his younger service advisors aren't as tactful as they should be with customers." Complete unprofessionalism, and extremely unethical and not trustworthyIf you are willing to lie to a customer about when a car was towed to your service department, when there is clear documentation of the tow service times, then who knows what other lengths your staff will go to in order to make a quick dollar? I will NEVER purchase another vehicle or have any vehicle serviced by this dealership ever againIt's a shame, this is my 3rd Hyundai I have purchased from them in the last years

We are currantly working with Hyundai Motor America to get this customers money refundedThis complaint was really unnessesaryIt's the first I have heard of ot and will be fixedThanks [redacted] ell us why here

Tell us why here The total amount of the rental car bill has been refunded by the rental car company, with a credit to the credit cardThanks

Dealership management has met with [redacted] [redacted] has elected to keep the benefits of the products and, as a goodwill gesture, the dealership is paying [redacted] $1, [redacted] is expected to pithe check and sign a release this afternoon [redacted] *** [redacted] General Counsel

I do see a missed call, however no voicemail was leftAs usual incorrect information given by their representativesAt least a name of a contact would be a good start

Thank you for your agreement to make a refund.
Please credit my debit card in the amount of the cost of service on the date in questionThanks,
**

Took my Elantra in for an oil change on 3/24/and had the mileage documented for the MPG Reimbursement programWas told that I would get a verification email in a week or so and to click on the link in the email.I never got any email so I called *** customer serviceThey said dealer never entered my mileage.This is the same problem I had at ***.*** customer services refuses to solve the problemThey are just trying to rip off the public with this MPG program

Marry L*** I will handle thisThe $test drive is through a third party and should be paid by them if all of the information is in orderI need to investigate the situation. Thanks!Tom S*Sent from my iPhone

Ms*** concern is a manufacturing concern. As is customary and disclosed in writing in the purchase documents, the warranty applicable to Mr*** vehicle is a Hyundai warranty, not an *** warranty.
As Ms*** acknowledges, the dealership is working and
will continue to work with Hyundai for a solution for Ms***The dealership has provided a service rental vehicle for her use, and expects to have the Hyundai field service engineer at the dealership to look at the vehicle next week.
*** *** ***/General Counsel

Ms*** concern is a manufacturing concern. As is customary and disclosed in writing in the purchase documents, the warranty applicable to Mr*** vehicle is a Hyundai warranty, not an *** warranty.
As Ms*** acknowledges, the dealership is
working and will continue to work with Hyundai for a solution for Ms***The dealership has provided a service rental vehicle for her use, and expects to have the Hyundai field service engineer at the dealership to look at the vehicle next week.
*** *** ***/General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I have received the gift card
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowHello ***, I have contacted San Tan Hyundai via text and email (haven't gotten a reply yet) to let them know I still have not gotten the checkI do not want to close this case until both ends of the agreement have been satisfiedPlease let me know what more you need me to do at this time. Thank you so much,*** ***
***

The dealership records reveal that the check was issued to [redacted] on April 8 and cashed by her on April 17, 2015.  The dealership has fulfilled its obligation.  [redacted]General Counsel

The dealership was unable to duplicate the customers' concern about the engine lugging between 35-40 miles per hour.  If the [redacted] would like to return to the dealership a technician will road test with them to again try to duplicate the lugging concern, and, if duplicated, repair the...

problem.   There seems to be confusion between the blind spot detection/cross traffic alert system, which is a feature of the [redacted]' vehicle, and reverse back up sensors, a feature that is not on the [redacted]' vehicle.  Mr. [redacted] was attempting to explain that difference to Mr. [redacted], and invited him to the dealership to demonstrate the system that is on the vehicle, when Mr. [redacted] began to use inappropriate language and Mr. [redacted] terminated the call.  If the blind spot detection/cross traffic alert system that is on the vehicle is not working, the service department also would be happy to investigate that concern for the [redacted].   Mary L[redacted] Walker/General Counsel

I have left a message with [redacted] and am waiting for a response. I will make sure there is no misunderstanding or any scam that was being done. It was a mistake on our part due to new personnel.

We are currantly working with Hyundai Motor America to get this customers money refunded. This complaint was really unnessesary. It's the first I have heard of ot and will be fixed. Thanks [redacted]ell us why here...

Mrs. [redacted] I will look into this. The $ 900 was probably the difference in the proration of the cost of the warranty from the time you purchased the vehicle to the time the cancelation was actually executed. It will take some time to pull the paperwork and do the research, but I or one of my...

managers will get back to you. Thanks Tom S[redacted]

HI, Marie.  As has been stated, an innocent error was made when the information of a prior customer with the same name auto-populated in documents concerning Ms. [redacted] transaction.  When Ms. [redacted] brought the issue to  the attention of our office last fall we promptly contacted all three credit bureaus in writing and requested removal of the erroneous information.  Ms. [redacted] was provided with copies of each of those letters.  The general manager also  has offered to pay for a service to assist Ms. [redacted] with any credit issues, an offer which has not been accepted to date.  The general manager also has asked Ms. [redacted] to obtain a free copy of her credit report so that they could review it and see if other letters could be sent.  Ms. [redacted] also has not responded to that request.  Finally, Ms. [redacted] has now expressed her concern to the Attorney General’s office, to which we also will be responding.  Mary [redacted]General Counsel