San Tan Hyundai

Revdex.com:I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Revdex.com:I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Tell us why here...
The total amount of the rental car bill has been refunded by the rental car company, with a credit to the credit card. Thanks

I contacted Hyundai Assurance (Roadside Assistance) due to my 2013 Elantra not starting. They had a tow truck arrive to my residence at 8AM, and towed the car to San Tan Hyundai Service Department. At 8:05am I called and spoke with service advisor [redacted], who said he will call me as soon as the car arrives and give me an estimated timeframe to pick up.
I received no phone calls, and proceeded to get a ride down to the dealership. I arrived at the dealership at 10:45am, greeted by the same service advisor I spoke to on the phone, and he told me that the tow truck had JUST dropped off the vehicle. (2hrs 45min later). The tow company closed out the tow order at 8:30am (meaning they dropped the car on San Tan Hyundai's lot at 8:30am).
When I informed [redacted] about this, he proceeded to argue with me out loud in front of other customers that the care was NOT there since 8:30am and because of that, the SOONEST he could have my battery replaced (covered under warranty) would be 2 hours. I asked for a loaner vehicle, and he declined. I asked for a rental car and he declined.
At this point I asked for a manager, and he told me the manager is not in and he is actually one of the "acting" managers on the floor today. He got me the service managers business card, [redacted], and I told him that I was not going to be lied to and manipulated, if they are busy they should just say they are too busy, not make up stories about it being MY fault, and that I was going to contact the manager Monday and declined to have them work on my vehicle.
Then, a man appeared from the back, claiming to be a manager, asking what the problem is, and that If he was able to get the battery done in 10 minutes, would we want them to do that? We agreed to have them replace the battery, which took them all but 5 minutes to do. We told this manager that [redacted] informed us there was absolutely no way for us to have that service done in any less than 2 hours, which at this point was also a lie, since they had just finished the service in 5 minutes. The man then proceeded to say that he "apologizes and that he understands some of his younger service advisors aren't as tactful as they should be with customers."
Complete unprofessionalism, and extremely unethical and not trustworthy. If you are willing to lie to a customer about when a car was towed to your service department, when there is clear documentation of the tow service times, then who knows what other lengths your staff will go to in order to make a quick dollar? I will NEVER purchase another vehicle or have any vehicle serviced by this dealership ever again. It's a shame, this is my 3rd Hyundai I have purchased from them in the last 5 years....

Thank you for your agreement to make a refund.  Please credit my debit card in the amount of the cost of service on the date in question.Thanks,**

Dealership management has met with [redacted]  [redacted] has elected to keep the benefits of the products and, as a goodwill gesture, the dealership is paying [redacted] $1,098.  [redacted] is expected to pick-up the check and  sign a release this afternoon.  [redacted]...

[redacted]General Counsel

The dealership's service records reveal that the vehicle Ms. [redacted] purchased four years ago passed emissions normally prior to sale.  No waiver was obtained for this vehicle.  The service records also show that Ms. [redacted] returned to the dealership approximately one year after she...

purchased complaining that the vehicle would not pass emissions.  The service department determined the vehicle needed a new wheel speed sensor, which repair Ms. [redacted] declined.  The dealership is unaware of the vehicle's current condition or the service or maintenance that has or has not been performed in the four years since her purchase.  Ms. [redacted] claim is both stale and unsubstantiated.  Mary L[redacted]/General Counsel

Dealership management has met with [redacted] has elected to keep the benefits of the products and, as a goodwill gesture, the dealership is paying [redacted] $1,098.  [redacted] is expected to pick-up the check and  sign a release this afternoon.  [redacted]...

[redacted]General Counsel

HI, Marie.  As has been stated, an innocent error was made when the information of a prior customer with the same name auto-populated in documents concerning Ms. [redacted] transaction.  When Ms. [redacted] brought the issue to  the attention of our office last fall we promptly contacted all three credit bureaus in writing and requested removal of the erroneous information.  Ms. [redacted] was provided with copies of each of those letters.  The general manager also  has offered to pay for a service to assist Ms. [redacted] with any credit issues, an offer which has not been accepted to date.  The general manager also has asked Ms. [redacted] to obtain a free copy of her credit report so that they could review it and see if other letters could be sent.  Ms. [redacted] also has not responded to that request.  Finally, Ms. [redacted] has now expressed her concern to the Attorney General’s office, to which we also will be responding.  Mary [redacted]General Counsel

We are currantly working with Hyundai Motor America to get this customers money refunded. This complaint was really unnessesary. It's the first I have heard of ot and will be fixed. Thanks [redacted]ell us why here...

I went to Chase Bank and they confirmed to me that the amount of my loan is the same as my sales receipt. I am going to take this all to San tan Hyundai, I cancelled the service contract on july 13,2015 they charged me up to february 2016 when they finally refunded $3031.part of the $4155 that was charged to me. I am hoping to get thsi matter over. thank you for your help and thanks to San tan Hyundai for a quick response.

I did call and left a message. Expressed my concern for her complaint and wanted to know the exact details. Waiting for a call back.

I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

I have left a message with [redacted] and am waiting for a response. I will make sure there is no misunderstanding or any scam that was being done. It was a mistake on our part due to new personnel.

Mrs. [redacted] I will look into this. The $ 900 was probably the difference in the proration of the cost of the warranty from the time you purchased the vehicle to the time the cancelation was actually executed. It will take some time to pull the paperwork and do the research, but I or one of my...

managers will get back to you. Thanks Tom S[redacted]

The dealership records reveal that the check was issued to [redacted] on April 8 and cashed by her on April 17, 2015.  The dealership has fulfilled its obligation.  [redacted]General Counsel

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello [redacted], I have contacted San Tan Hyundai via text and email (haven't gotten a reply yet) to let them know I still have not gotten the check. I do not want to close this case until both ends of the agreement have been satisfied. Please let me know what more you need me to do at this time. Thank you so much,[redacted] 

Thank you for your agreement to make a refund. 
Please...

credit my debit card in the amount of the cost of service on the date in question.Thanks,

Hyundai Corp. informed me that they don't get involved in sales issues and to have the dealership contact them to discuss replacing my car.  So far Corp. has had service throw parts at the problem which don't fix my car.  Now they're sending an engineer out to the dealership to look at my car.  This has been going on since June , and they've had my car since 9/14 with no date for correction. I'm making payments on a car I don't have and driving a loan car that isn't anything like the car I bought.  If they can't fix my car get me a new one please.

Ms. [redacted] concern is a manufacturing concern.  As is customary and disclosed in writing in the purchase documents, the warranty applicable to Mr. [redacted] vehicle is a Hyundai warranty, not an [redacted] warranty. 

As Ms. [redacted] acknowledges, the dealership is...

working and will continue to work with Hyundai for a solution for Ms. [redacted]. The dealership has provided a service rental vehicle for her use, and expects to have the Hyundai field service engineer at the dealership to look at the vehicle next week.   

[redacted]/General Counsel