San Tan Hyundai

I do see a missed call, however no voicemail was left. As usual incorrect information given by their representatives. At least a name of a contact would be a good...

start.

Our Hyundai Field Rep is aware of the situation and is working on some kind of a solution. These things normally take more time to resolve with the factory. We as a dealership can't just give a customer a different vehicle unless we have the Factory participate.

Tell us why here...

The total amount of the rental car bill has been refunded by the rental car company, with a credit to the credit card. Thanks

Review: I PURCHASED A CAR ON MARCH 7, 2015. I DISCOVERED ON MARCH 26TH THAT A FEW ADD ONS THAT I HAD DECLINED WERE INCLUDED IN MY CONTRACT TOTALING $1698 THAT WAS ADDED ONTO MY LOAN THAT I SPECIFICALLY TOLD THE SALES MANAGER AS WELL AS THE FINANCE GUY THAT I DID NOT WANT. ALSO, THE SALES MANAGER TOLD ME HE WOULD MAKE MY PAYMENT AN EVEN $270/MO AND MY PAYMENT IS NOW $272.41/MO TOTALING AN ADDITIONAL $202.44 MORE I WILL PAY BY THE END OF THE LOAN. ALSO, MY STICKER STATED THAT I WAS TO HAVE A CARGO TRAY CHARGED AT $80 THAT I HAVE NOT RECEIVED. (THE MANAGER SAID HE WILL GET ME ONE, BUT AT THIS TIME I DO NOT YET HAVE IT). WHEN I WENT TO THE DEALERSHIP LAST NIGHT TO GET THIS OVERCHARGE CORRECTED I WAS TOLD IT WOULD COST THEM TOO MUCH MONEY TO FIX THE OVER CHARGE OF $1698. I WAS OFFERED A $400 CHECK, FREE MAINTENANCE ON MY VEHICLE AND TIRE ROTATION FOR 3 YEARS, OR GETTING THE $2000 TAKEN OFF OF THE PRINCIPAL OF MY LOAN. I INITIALLY WENT WITH THE 3 YEAR MAINTENANCE OFFER DUE TO THE AMOUNT OF MILES I AM CURRENTLY PUTTING ON MY VEHICLE, I WAS TOLD ANY THING I NEED OR WANT FOR 3 YRS IS TAKEN CARE OF, I THEN READ THE AGREEMENT AND IT WAS CAPPED AT 36K MILES OR 36 MONTHS. SO THAT EQUALS 9 OIL CHANGES AS IT IS SUGGESTED TO DO AT EVERY 3750 MILES, I WAS TOLD I COULD GET SYNTHETIC OIL AND THAT WAS NOT LISTED IN THE AGREEMENT IT STATED I WOULD BE RESPONSIBLE FOR THE EXTRA FEES. I SAID THIS IS NOT WHAT I AGREED TO SO I DID NOT ACCEPT THE OFFER. I SAID PUT THE $2K ON THE PRINCIPAL AND THEY THEN SAID THAT WAS NO LONGER AN OFFER I COULD TAKE SO I SAID FINE! THEY ARE GOING TO SEND ME A $400 CHECK THAT I DO NOT WANT, IS NOT SUFFICIENT FOR THE AMOUNT I WAS OVERCHARGED AND WILL BE PAYING PRINCIPAL ON FOR THE REMAINDER OF MY LOAN. NOT TO MENTION THE PRINCIPLE OF THE AMOUNT BEING PUT ON MY LOAN AFTER MAKING IT CLEAR TO 2 PEOPLE I DID NOT WANT THE ADDED SERVICES OR FEES. I WAS ALSO TOLD HE WOULD NOT EVEN PUT GAP ON MY CAR BECAUSE OF THE DEAL I GOT ON IT, IT WOULDN'T BE WORTH IT. (FINANCE GUY EVENTUALLY STATED HE TOLD ME I COULD GET IT CHEAPER THROUGH MY INSURANCE BUT I DO NOT RECALL THIS EVER BEING SAID).Desired Settlement: I WOULD LIKE THE LOAN TO BE ADJUSTED TO DEDUCT THIS $1698 AS IT WILL ADJUST MY MONTHLY PAYMENT OF ABOUT $35/MO. I WANT TO MAKE SURE I GET THE CARGO TRAY I WAS CHARGED $80 FOR. AND ANY COMPENSATION THEY MAY FEEL IS NEEDED FOR NOT ONLY THE "MISTAKES" MADE BUT THE FACT OF THEIR INSULTING OFFERS THAT THEY WENT BACK ON AND CONTINUED TO SHOW THEY WERE LESS AND LESS WILLING TO WORK WITH ME TO FIX THIS ISSUE.

Business

Response:

Dealership management has met with [redacted] has elected to keep the benefits of the products and, as a goodwill gesture, the dealership is paying [redacted] $1,098. [redacted] is expected to pick-up the check and sign a release this afternoon. [redacted]General Counsel

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello [redacted], I have contacted San Tan Hyundai via text and email (haven't gotten a reply yet) to let them know I still have not gotten the check. I do not want to close this case until both ends of the agreement have been satisfied. Please let me know what more you need me to do at this time. Thank you so much,[redacted]

Business

Response:

The dealership records reveal that the check was issued to [redacted] on April 8 and cashed by her on April 17, 2015. The dealership has fulfilled its obligation. [redacted]General Counsel

Took my 2011 Elantra in for an oil change on 3/24/2014 and had the mileage documented for the MPG Reimbursement program. Was told that I would get a verification email in a week or so and to click on the link in the email.I never got any email so I called [redacted] customer service. They said dealer never entered my mileage.This is the same problem I had at [redacted].[redacted] customer services refuses to solve the problem. They are just trying to rip off the public with this MPG program.

Review: Issue: 2013 Sonata Ltd Turbo Starting issue since 6/19/15

2013 Sonata purchased new from San Tan Hyundai has had continual starting problems since June 2015 with no resolution offered by dealership or Hyundai Corp. I took my car back to the dealership again 9/14/15 because it is no longer reliable and I'm afraid I'd get "stuck " on the road after work at 10:00 p.m. To date they have not been able to determine why my car chokes, sputters, and stalls. They have exhausted all service solutions, and 10/7/15 have requested Hyundai Corp.engineering dept. send Field Service Engineer to examine and evaluate my car for a resolution , so far he's not come but dealership said they are possibly arriving before the end of this month. This is a warranty issue and I no longer feel my car is reliable, and want another car like their warranty says.Desired Settlement: I want another new similar top of the line Sonata , like the 1 I bought, for the same payment or less than what I'm presently paying.

Business

Response:

Ms. [redacted] concern is a manufacturing concern. As is customary and disclosed in writing in the purchase documents, the warranty applicable to Mr. [redacted] vehicle is a Hyundai warranty, not an [redacted] warranty.

As Ms. [redacted] acknowledges, the dealership is working and will continue to work with Hyundai for a solution for Ms. [redacted]. The dealership has provided a service rental vehicle for her use, and expects to have the Hyundai field service engineer at the dealership to look at the vehicle next week.

[redacted]/General Counsel

Consumer

Response:

Hyundai Corp. informed me that they don't get involved in sales issues and to have the dealership contact them to discuss replacing my car. So far Corp. has had service throw parts at the problem which don't fix my car. Now they're sending an engineer out to the dealership to look at my car. This has been going on since June , and they've had my car since 9/14 with no date for correction. I'm making payments on a car I don't have and driving a loan car that isn't anything like the car I bought. If they can't fix my car get me a new one please.

Business

Response:

Our Hyundai Field Rep is aware of the situation and is working on some kind of a solution. These things normally take more time to resolve with the factory. We as a dealership can't just give a customer a different vehicle unless we have the Factory participate.

Review: I purchased a car from their dealership Nov 2015. Some one with my same name went in June and purchased a car. The dealership failed to properly verify and input the correct information into their systems. For LACK of using the Consumer protection Act they have violated a serious bundle of laws. This has created now a 9 month problem for me in trying to clean this up with no since of urgency from them or their legal department. I was told it would all be corrected and resolved within 60-90 days. I have reached out to them at least 3 times. Nothing has been done to correct my credit. I still show 7 incorrect inquiries as well as the loan, although now showing paid off, as well as new demographic information. This is creating a serious issue, leaving me without the use of my credit as I see fit. I worked very hard for my credit to keep it an A or B status. It now sit at a C due to these issues and my fico has dropped by 20 points due to an issue I didn't create. Again I do hope that some urgency is put behind it. I should have have to front money to SUE this company due to their error.Desired Settlement: They need to compensate me for my losses n the lack of ability to use my credit. I was trying to have a pool put into our back yard but due to the credit changing I can not use my credit at this point as I wish. They also need to provide me with the proper tools needed to correct all the errors they have created in all 3 of my credit reports.

I show 7 inquiries from their dealership, My employer and address history haven been changed, as well as my FICO scores. Also due to the NEW credit grades I have dropped to a D in credit inquiries and new credit, even though I havent made any nor opened any other accounts. Something MUST be done here!

Business

Response:

I did call and left a message. Expressed my concern for her complaint and wanted to know the exact details. Waiting for a call back.

Consumer

Response:

I do see a missed call, however no voicemail was left. As usual incorrect information given by their representatives. At least a name of a contact would be a good start.

Business

Response:

HI, Marie. As has been stated, an innocent error was made when the information of a prior customer with the same name auto-populated in documents concerning Ms. [redacted] transaction. When Ms. [redacted] brought the issue to the attention of our office last fall we promptly contacted all three credit bureaus in writing and requested removal of the erroneous information. Ms. [redacted] was provided with copies of each of those letters. The general manager also has offered to pay for a service to assist Ms. [redacted] with any credit issues, an offer which has not been accepted to date. The general manager also has asked Ms. [redacted] to obtain a free copy of her credit report so that they could review it and see if other letters could be sent. Ms. [redacted] also has not responded to that request. Finally, Ms. [redacted] has now expressed her concern to the Attorney General’s office, to which we also will be responding. Mary [redacted] W[redacted]General Counsel

Review: Brought my car in to have 3 recalls fixed and other service. I was told it would take up to 4 days to complete. I was told I would receive a replacement vehicle at no charge while repairs were being done on my vehicle. However, I was charged for the replacement vehicle about 1 week later. I am seeking a refund.Desired Settlement: Total refund of $186.94.

Business

Response:

We are currantly working with Hyundai Motor America to get this customers money refunded. This complaint was really unnessesary. It's the first I have heard of ot and will be fixed. Thanks [redacted]ell us why here...

Consumer

Response:

Thank you for your agreement to make a refund. Please credit my debit card in the amount of the cost of service on the date in question.Thanks,**

Business

Response:

Tell us why here...

The total amount of the rental car bill has been refunded by the rental car company, with a credit to the credit card. Thanks

I contacted Hyundai Assurance (Roadside Assistance) due to my 2013 Elantra not starting. They had a tow truck arrive to my residence at 8AM, and towed the car to San Tan Hyundai Service Department. At 8:05am I called and spoke with service advisor [redacted], who said he will call me as soon as the car arrives and give me an estimated timeframe to pick up.
I received no phone calls, and proceeded to get a ride down to the dealership. I arrived at the dealership at 10:45am, greeted by the same service advisor I spoke to on the phone, and he told me that the tow truck had JUST dropped off the vehicle. (2hrs 45min later). The tow company closed out the tow order at 8:30am (meaning they dropped the car on San Tan Hyundai's lot at 8:30am).
When I informed [redacted] about this, he proceeded to argue with me out loud in front of other customers that the care was NOT there since 8:30am and because of that, the SOONEST he could have my battery replaced (covered under warranty) would be 2 hours. I asked for a loaner vehicle, and he declined. I asked for a rental car and he declined.
At this point I asked for a manager, and he told me the manager is not in and he is actually one of the "acting" managers on the floor today. He got me the service managers business card, [redacted], and I told him that I was not going to be lied to and manipulated, if they are busy they should just say they are too busy, not make up stories about it being MY fault, and that I was going to contact the manager Monday and declined to have them work on my vehicle.
Then, a man appeared from the back, claiming to be a manager, asking what the problem is, and that If he was able to get the battery done in 10 minutes, would we want them to do that? We agreed to have them replace the battery, which took them all but 5 minutes to do. We told this manager that [redacted] informed us there was absolutely no way for us to have that service done in any less than 2 hours, which at this point was also a lie, since they had just finished the service in 5 minutes. The man then proceeded to say that he "apologizes and that he understands some of his younger service advisors aren't as tactful as they should be with customers."
Complete unprofessionalism, and extremely unethical and not trustworthy. If you are willing to lie to a customer about when a car was towed to your service department, when there is clear documentation of the tow service times, then who knows what other lengths your staff will go to in order to make a quick dollar? I will NEVER purchase another vehicle or have any vehicle serviced by this dealership ever again. It's a shame, this is my 3rd Hyundai I have purchased from them in the last 5 years....

was happy with the purchase because I got the better deal and My sales guy was awesome. One thing I was not happy with was that I asked them to run my credit with Hyundai Motor only. If I did not get approved then was not ment to be. My previous loan was with them thats why I wanted to use them again. Well the dealership decided to blast my application to 3 other banks after I asked them not to. well my credit score took a huge hit. THANKS GUYS. I got the letters from the other banks. I was approved through Hyundai Motor Bank so which means they did not have to do that. What they do is try to find a bank that lets them raise ur % by a point or two so they make more money off of you. Go get pre approved and take the letter to them. Save the trouble, Thanks

Review: Failure to live up to what was expected and selling my part that I already paid for to someone else per their own admission.Desired Settlement: Apology and Delivery of product and possibly refund of

Business

Response:

Mr. [redacted] has been attempting to purchase a small quantity of touch up paint for his vehicle. The dealership has twice ordered the paint. Because touch up paint has a short shelf-life, it has been explained to Mr. [redacted] that he needs to promptly pick-up the paint. However, in each instance, and dispite reminder calls from the dealership, Mr. [redacted] has delayed several months in picking up the paint. After many weeks of Mr. Picket not collecting the paint, the dealership has sold it to avoid the product becoming unusable.

The dealership will arrange to have the paint delivered to Mr. [redacted]'s home.

General Counsel

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution has been satisfactory to me. I consider this complaint resolved.

Regards,