Sanchez, Steven M and Associates

Please see attached

We are very sorry Mr. [redacted] is not satisfied with his repair.  We have reached out to try to reschedule and have been unsuccessful in connecting.  We are willing to correct any mistakes we made.  We just need to make arrangements.  Mr. [redacted] can reach out to Jon L[redacted] to complete...

arrangements Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I have contacted many times and the BMV has no record of the vehicle

The contract documents are all in Ms. [redacted]'s name with the exception of her fiance's signatures needed for the vehicle that was traded in. The title for the purchased vehicle was immediately available for the customer, however, we are required to perfect the lien with the financial institution listed as the lienholder. In order to perfect the lien, we needed the social security card and two proofs of residence. The customer and her fiance mentioned the proofs of residence would be difficult since they didn't live in IN but still wanted the vehicle titled in IN (we have correspondence documentation as well if they are needed showing the conversation requesting the documents back at the beginning of April). As she previously mentioned, she did send a picture of her cell phone bill with the updated address, but we still needed an additional document to satisfy the state's requirement. The 31 day title provision is if the dealer fails to produce a title, the customer can put in writing a request for the title and if the dealer fails to comply within ten days from the written notice, the transaction can be unwound. As mentioned above, the title was always available but was pending being processed due to the customer still needing to provide documentation. Upon receiving the customer's request on 5/10 for the title to be produced, we obtained the necessary document from our attorney to title the vehicle for the customer on 5/11, within 24 hours. In regards to the sales tax for MD, we operate off of a tax chart for out of state customers that is provided from the State of Indiana. This tax chart reflects 0% sales tax for MD. When undergoing tax audits by the State of Indiana Department of Revenue, this is the chart that is used to determine accuracy of sales tax calculations (see attached or visit this website: http://www.in.gov/dor/3781.htm). We cannot operate outside of the State of Indiana's guidelines.We have executed the title for Ms. [redacted] and prior to executing the title, provided an alternate means to have the vehicle titled where she actually lives all while the customer still owes us $1,000. We are willing to trade the customer out of the truck and make an arrangement for the $1,000 payment owed to be accounted for in the trade transaction.

To Whom It May Concern,In response to ID [redacted], Andy Mohr Ford has been in communication with Ms. [redacted] throughout the entirety of the process. Upon purchasing her vehicle, she informed us that she lived in Maryland but wanted to title the vehicle using an Indiana address. We informed the...

customer that we would need a copy of her social security card and two proofs of residency which is what the IN BMV requires when titling a vehicle to a customer with an out of state DL. The customer did provide us with her social security card and eventually provided one proof of residence. However, she never provided the second proof of residence and also never paid her $1,000 down payment which is shown on her contract. As the issue went on without the second document needed to title the vehicle and without the payment having yet been received, we offered to have the customer sign a new contract in her state of residence, Maryland, which would effectively push her first payment date out and lower the sales tax needed to be collected. We would also have no problems titling the vehicle for her as her DL matched her physical residence in MD and we wouldn't need any additional documents to complete the title process going that route. As the customer has already mentioned, she refused to sign the new contract. She also refused to provide the second proof of residence as well as pay us the outstanding $1,000 down payment.We contacted our attorney who is attempting to collect the balance owed. He also provided us with the second proof of residence necessary for us to title the vehicle in Indiana per the customer's request. The vehicle was successfully titled in the customer's name in Indiana 5/11/17. The only item that held us up from completing the title work for the customer was the customer not providing the necessary documents.Should you have any additional questions, please do not hesitate to contact us.

I have already spoken with Ms. [redacted] and there was miscommunication between 2 employees and the customer.  She had been encouraged to return and we greatly value her business.

Hello,The vehicle has been titled in your name. After viewing your uploaded document which is a screenshot from the MyBMV website with the state of Indiana, you are currently searching under "registrations". This vehicle is titled in your name pending you actually registering the vehicle. Upon logging in to this site, you will need to click on "vehicle titles" at the bottom of the screen. Your vehicle will show up here. You can then following the prompts to complete the registration online or you can visit any Indiana BMV location to complete this process as well. Please let us know if we can be of further assistance.Thank you

Hello,Thank you for your reply. As mentioned in a previous response, the vehicle was titled in your name in the state of Indiana 5/11/17. We do not process the registration on your behalf as the state of Indiana requires you to complete this in person at any IN BMV location or online through your MYBMV account (if you have one). Once you do this, you will be given a temporary registration and temporary plate while your permanent plate and registration are processed and mailed out to the registered address. The title receipt referencing this information was mailed to the address used for your purchase.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

We have responded directly to the cunsumer and have sent a refund of sales tax overcharge

I am...

responding to complaint [redacted] from [redacted]. Mrs. [redacted] did In fact come to the dealership on 5/27/2015 and purchase a 2010 GMC Terrain. The vehicle was placed on the lot for sale as-is but did qualify for an extended service contract that the customer declined when financing. On 6/2 the service department was notified, the vehicle was brought in, and a repair order was generated for a transmission concern. The vehicle was sent over to our Chevrolet location to be inspected. it was noted at our Chevrolet location that the transmission had an internal fault. Mr. and Mrs. [redacted] came Into the dealership and spoke with the Used Car Manager Cooper L[redacted] about the vehicle and the issue. They were advised at that time that the vehicle was purchase as-is and since they chose not to purchase an extended service plan the repairs would be their responsibility. Mr. L[redacted] offered options of trading them out into another vehicle which they declined. After a lengthy conversation it was agreed upon that Andy Mohr Ford would be willing to help out and pay for half of the repair. At that time Mr. and Mrs. [redacted] found that resolution to be satisfactory. We are now surprised that the above complaint has been filed. The option of purchasing an extended service plan is still available if they would like to take advantage of it. They would just need to contact the Finance Department between the hours of gam-8pm Monday thru Thursday or 9am to 6 pm Friday and Saturday.     If there are any questions please feel free to contact me at 317-839-6541.     Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]