Sandvik Publishing Interactive, Inc.

I spoke with Jennifer the payment in November was applied to another account. Both accounts now have a zero balance. I'll be sending a refund check is the amount of $32.92
Thank you
Pam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Jennifer Auxier

Review: We received a flyer promotion in the mail for a 1 time purchase of 5 books for 5.95. We placed this order on 1/2/15. We then received another two packages over the next month and couldn't understand where they were coming from. We then checked our credit card statement and saw we were charged for both of those purchases with no receipt, no confirmation and no agreement on our part for additional sales or charges on our account. We called the company and offered to send the packages back and wanted a refund, both were denied. The company claimed that once the package was sent no refund would be issued. We have called and cancelled this account. We are very angry that no where on the flyer/promotion or website did we see any information that making the 1st purchase would automatically enroll us into some sort of book club. We want a refund for the two charges on 1/24/15 of $18.96 and 2/14/15 of $18.96 and confirmation that our account is cancelled with no further shipments or charges.Desired Settlement: We want a refund for the charges we did not authorize and had zero knowledge of. 1/24/15 of $18.96 and 2/14/15 of $18.96, total refund $37.92.

Business

Response:

Review: I made a one time Dr. Seuss book order, a $4.99 + tax, from their online ad using my debit card. A few weeks later, I was charged $18.96 that was unauthorized.I did call the company telling them that I never signed up for monthly book delivery, but they claim that it was in fineprint. Something as important as being signing up for an almost $20 monthly program should not be hidden somewhere in the fineprint. It should be in the main ad that is visible to the consumer.

Desired Settlement: DesiredSettlementID: Refund

I would like a refund of the $18.96 and that they change their ad to include that consumers will be signed up for a monthly book delivery program in BIG letters.The below website has numerous complaints with the same issue.http://www.complaintsboard.com/complaints/early-moments-montoursville-penn...⇄ />
Business

Response:

Business Response /* (1000, 5, 2013/06/18) */

June 18, 2013

247 Jansen Ct

Lincoln CA XXXXX

Dear [redacted].

Your correspondence with the Revdex.com office has been forwarded to my attention. We apologize for any misunderstanding and hope this letter will help clarify the matter.

Our records confirm one order was placed online for the Beginning Readers Program. The order was placed through an offer made available on a third party site, on May 20, 2013.The introductory package was shipped on 5/20/13 and the Visa card ending in 5768 was charged $8.95. The first subsequent shipment was shipped on 6/16/13 and the credit card was charged $18.96. A refund in the amount of $18.96 was credit to the card on 6/18/12.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.

Thank you for giving us the opportunity to respond to your concern. If there is anything further we can do, please contact me toll- free at X-XXX-XXX-XXXX, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

[redacted]@sandviks.com

Sucked in to their monthly subscriptions and Dr. Seuss books... I am 23 I was simply doing a survey and now I'm part of their monthly subscription.
The tedious process of dealing with this...
Never do SURVEYS.

Review: Early Moments kept sending us bills and we kept paying them. Even after cancellation we kept getting bills. We overpaid by $ 59.86 and Early Moments said the would refund us on May 2, 2013. We rec'd check for incorrect name [redacted] not [redacted]. Called them on June 2, 2013 for the first time about this issue to say the check is incorrectly named. Early Moments said the would send out one with the proper name on it. Called yesterday 7/23/2013 to say I never rec'd the correct check. Early Moments Now is demanding me to send back check, so they aren't charged a voiding fee. Which doesn't make sense to me since, I can't cash it anyway. Now I am nervous if I send back the check than I will never receive this money $59.86. Made a copy of the check and will send back in tomorrows mail. I spoke with Ms. [redacted] XXX-XXX-XXXX x-312 was the person handling this. Please help me get my refund back of $ 59.86 that I over paid, since we kept getting billed. Thank you for all your help!

Product_Or_Service: Book Dr. Sesus

Account_Number: XXXXXXXXX-XXX

Desired Settlement: DesiredSettlementID: Refund

Send a check $ 59.86 made to the adult [redacted] (my son's name) [redacted] (my street) There is no [redacted]!!

Business

Response:

Business Response /* (1000, 5, 2013/07/25) */

I spoke with [redacted], As soon as she returns the refund check that was sent to her in the wrong name I will reissue her a new refund check with the correct name and I will also refund her the postage cost of returning the check to me.

Review: I received an email from Deals for Mommy with this link:The company website https://enrollments.earlymoments.com/babyeinstein-595-pk7.aspx?vc=PMG1&pc=EPMGAN...⇄ that you get a collection of Baby Einstein stuff for just $5.95! "Join now and get all of this for $5.95! Shipping and handling is FREE! NO obligation to buy anything else. No hidden fees, no committments! However, if you try to take advantage of this offer, you have to enter into a membership agreement which includes a monthly fee. " Each month thereafter, you and your child will benefit from receiving a Baby Einstein Playful Discoveries set that includes 3 books and a discovery card set to review and enjoy. If you decide to keep them, they are yours for just $3.99 each plus a small shipping and handling charge. Each package will also include a parent guide at no additional cost."You do not have the option of not selecting this and continuing with just the $5.95 offer. Therefore, you have to enter into an obligation monthly! False advertising!

Desired Settlement: DesiredSettlementID: Other (requires explanation)

For the company to not advertise and solicit with false advertising!

Business

Response:

Business Response /* (1000, 5, 2013/05/09) */

I left a voice message for Ms. [redacted] to give me a call

Review: the keep billing me Iv sent them emails everytime they have billed me I agreed to the first payment of 4.20 then next three months they charged me 07/14/2014[redacted] ###-###-#### [redacted]$4.2007/21/2014[redacted]###-###-#### [redacted]$20.08[redacted]###-###-#### CT [redacted]$20.1408/21/2014[redacted] $20.14they have not replied to any email replys. Iv had to cancle my debit card and get a new card number to stop payment. My bank is contesting the payment's with them..Desired Settlement: do whats right

Business

Response:

Dear [redacted]

Your correspondence with the Revdex.com office

has been forwarded to my attention. I apologize for any misunderstanding and

hope this letter will help clarify the matter.

The account number [redacted] is for the [redacted]. The order was placed through a third parties Web

Site, on July 14, 2014.The introductory package was shipped on 7/14/14 and the [redacted] card ending in [redacted] was charged $4.20.The first subsequent shipment was shipped

on 8/2/14 and the credit card was charged $20.14. A refund in the amount of $20.14

was credit to the card on 8/21/14.

The account number [redacted] is for the [redacted]. The order was through a third parties Web Site, on July

1, 2014.The introductory package was shipped on 7/1/14 and the [redacted] card ending

in [redacted] was charged $1.00.The first subsequent shipment was shipped on 7/19/14 and

the credit card was charged $20.14. The 2nd Subsequent shipment was

shipped on 8/20/14 and the card was charge $20.14. A refund in the amount of $40.28

was credit to the card on 8/21/14.

Please be assured that both accounts have been canceled, and

no further shipments will be sent to the home.

Thank you for giving

us the opportunity to respond to your concern. If there is anything further I

can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00

a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

Review: I initially ordered the $5.95 set of books for my 2 year old in November. I was okay paying that price only. I was charged again on 12/9/13 for $20.96. I then was charged twice in January, $18.96 on 01/19/14 and $20.96 on 01/17/14 in the matter of two days!. That is a total of charges for $60.88 which is absolutely upsurd. When I made the first call on 01/20 the representative informed me that my order ans subscription was canceled. I never recall subscribing to a book club. Upon my call I advised to cancel my subscription and the representative informed me that I had to send the books back in order to receive a full refund. She then explains to me that I am responsible for the return shipment fees. She also told me that there were two additional shipments en route which could not be stopped, so I would ALSO have to pay for that additional shipping costs to return the books that I havent even received. The representative proceeded with the address to return the books. This call with the representative made it seem as though I knew that these books were being charged to my account. The website where I ordered from says 100% satisfaction guaranteed, no hidden fees, and no commitment. I feel scammed and lied to from your company. My husband then made a phone call to yout company where he was informed of the same thing about returning the books. The rep representative that he was speaking to hung up on my husband. The information on your website is misleading and to charge your customers to pay for a return is absolutely unheard of from any company that cares about their subscribers. I want a full refund of $60.88 and I will return these books if your company pays for the shipping costs to return.Desired Settlement: I want a full refund of $60.88 refunded to my debit card.

Business

Response:

Dear Bernadette,

Your correspondence with the Revdex.com office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

The account number 1[redacted] is for the Dr Seuss & His Friends Reading Program. The order was placed through an offer made available on earlymoments.com, on November 10, 2013.The introductory package was shipped on 11/11/13 and the Visa card ending in [redacted] was charged $5.95. The first subsequent shipment was shipped on 12/08/13 and the credit card was charged $18.96. The second subsequent shipment was shipped on 12/29/13 and the credit card was charged $18.96. The Free Preview Announcement for Horton Hatches an Egg and Horton Hears a Who was sent on 12/20/13. The shipment was shipped on 1/17/14 the card was charged $20.96. The Third subsequent shipment was shipped on 1/19/14 the card was charged $18.86. A refund in the amount of $77.84 was credit to the card on 1/21/14.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.

Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

Pamela Regan

[redacted].com

Review: I purchased a set of [redacted] books for my daughter on March 4th 2015. They were supposed to arrive in 7 days. I've tried emailing them (no response) calling multiple numbers (no response). I'm highly irritated and I own an online blog and business and I will be spreading the poor business practices around. I'm very unsatisfied and I should of read all the terrible reviews about this business first before ordering.Desired Settlement: I would like my books, a full refund and an apology of why this happened!

Business

Response:

March 25, 2015

[redacted]

Dear [redacted],

Your correspondence with the Revdex.com office

has been forwarded to my attention. I apologize for any misunderstanding and

hope this letter will help clarify the matter.

I know how eager you are to receive your package and

apologize for the delay.

You placed your order on our web site on March 3, 2015. The

same day you placed the order you went on line and put your account on pause this

prevented the shipment from shipping.

On March 25, 2015 I went ahead and sent your shipment to our

warehouse to prepare for shipping you should receive this shipment within 7-10

business days.

I apologize for any inconvenience this delay has caused and

thank you for your participation in our program.

Thank you for giving

us the opportunity to respond to your concern. If there is anything further I

can do, please contact me toll- free at [redacted], Monday – Friday, 8:00

a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I only paused the part that I was going to get reaccuring payments. And I didn't even have an account # yet bc I had not received a shipment yet. I did not pause my package. So I do not accept that as the truth. I would like my membership canceled. And my books I paid for asap. I will not be ordering again from you nor will my company or customers. When I receive my books I will accept this as resolved until then I'm not.Thanks

Sincerely,

Business

Response:

Review: I discovered an online promotion through this company's website for a one-time purchase of a multi-book set for $4.99. I placed an order for that promotional book set, and my credit card account was charged $4.99 on January 26, 2015. We then received two more book sets over the next month or so, and I didn't know why we were receiving such shipments. However, I then checked my credit card statement and saw I was charged two more times from this company (with no agreement on my part for any additional sales or charges on my account). The first charge was for $19.94 on February 14, 2015, and the second was for $19.94 on March 7, 2015. I have called the company in an attempt to resolve this issue, and the company claimed that once the package was sent no refund would be issued. I requested cancellation of my account with the company, but I didn't receive any sort of confirmation email or anything in writing. I had no idea from the company's website that by purchasing the initial $4.99 multi-book set, I would automatically be enrolled into some sort of book club and charged four times the amount of the initial purchase price each month. I want a refund for the two charges on February 14, 2015, and March 7, 2015, in the amounts of $19.94 each and written confirmation that my account with this company is cancelled and no further shipments or charges will be made.Desired Settlement: I want a refund for the charges I did not authorize and had no knowledge thereof, which took place on or around February 14, 2015, and March 7, 2015, in the amounts of $19.94 each ($39.88 total).

Business

Response:

Review: I tried 4 or more times to process an order thru [redacted], upon completion I was given an error my card info was incorrect, I contacted my bank to ensure funds and verify information. I verified info only to be given same error. I pressed link at bottom of page which sends to you apparent parent company of [redacted]/, I contacted customer service at both sites only to be given false statements and urged to buy other products. I was given a name of simply "[redacted]" and her title is [redacted], I tried several times and only got a voicemail, I left 2 msgs. I then tried to put my order thru with a cs rep only to be told that I cannot do that they do not handle the other websites orders( other being [redacted]). It makes no since that they would link to a company that cannot assist with ordering. I am very frustrated at the false advertising and the complete lack of customer service and accountability.Desired Settlement: I would like them to have a properly functioning website, putting your cc info in repeatedly is a huge security threat and makes people feel uneasy, if it isnt working right then take it down. I have wasted too much time and I still don't have the books ordered for my son! I would love a letter, phone call or apology, and if they wish to make it right they can contact me personally to do so. I doubt they will.

Business

Response:

September 24, 2014

[redacted]

Dear Ms. [redacted]

Your correspondence with the Revdex.com has been

forwarded to my attention. We apologize for any misunderstanding or

inconvenience you experienced and hope that we can provide some information to

clarify and resolve this matter.

We use a third party vendor to verify the credit card information.

We don’t store any credit card details so I wouldn’t be able to verify why your

credit card was declined.

Thank you for giving us the opportunity to respond to your

concern. If there is anything further we can do, please contact me toll- free

at [redacted], Monday – Friday, 8:00 a.m. to 4:00 p.m. Eastern Standard

Time. I will be happy to assist you.

Sincerely:

[redacted]

please be advised that after order they will continue to charge your account repeatedly. This is a total scam!

Review: I had paid my account in full and cancelled my account with early moments back in November 2013.Today I received a notice from NSA collection agency that my bill was unpaid.I was shocked and immediately called early moments and received the automated services.I paid the bill, $32.92. I decided I better check my bank account. I found that on 11/26/13 they were issued a check and paid in full $32.92.So, now they owe me money and I also have to worry about my credit score.Just to let you know, I did file a complaint on the NSA also. I think they both have caused me problems that need to be corrected.Desired Settlement: I would like my money refunded and my credit rating to not be effected by their terrible over sight.

Business

Response:

I spoke with Jennifer the payment in November was applied to another account. Both accounts now have a zero balance. I'll be sending a refund check is the amount of $32.92

Thank you

Pam

Business

Response:

January 16, 2014

Jennifer Auxier

Dear Ms. Auxier,

Your correspondence with the Revdex.com has been forwarded to my attention. We apologize for any misunderstanding and hope this letter will help clarify the matter.

We have confirmed that the billing statement you received from [redacted] in December, 2013 for account number [redacted] The Lorax and Oh the Places You’ll Go was sent to you prior to the account being updated. Please be assured that your account has been closed and reflects a zero balance. No information is being reported to any credit bureau in your name and there will be no negative impact on your credit rating.

Thank you for giving us the opportunity to respond to your concern. We apologize for any misunderstanding and regret that your prior dealings with customer service representatives failed to resolve the issue

Thank you for giving us the opportunity to respond to your concern. If there is anything further we can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you

Sincerely:

Pamela Regan

[email protected]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

Jennifer Auxier

Review: They scam you into their monthly billing services after you order with them for the first time. You have no knowledge of a subscription after you buy their childrens books for the first time, then they keep sending you books and billing you without any online notification of receipt. Then they turn around and say it's "in the terms and services" agreement that no one reads. If I were to prove intent of not notifying a customer of a subscription through a lawsuit with them, they would lose.Desired Settlement: I am sending back all the books and believe I deserve a refund for this nightmare.

Business

Response:

May 27, 2014

Sam Fung

1432 Forest Glen Dr Apt 62

Hacienda Heights CA 91745-7008

Dear Sam,

Your correspondence with the Revdex.com office

has been forwarded to my attention. I apologize for any misunderstanding and

hope this letter will help clarify the matter.

The account number [redacted] is for the Disney Wonderful

World of Reading Program. The order was placed on a third party web site, on February

26, 2014.The introductory package was shipped on 2/26/14 and the Discovery card

ending in 4427 was charged $3.96. The first subsequent shipment was shipped on 3/16/14

and the credit card was charged $18.96. The 2nd Subsequent shipment

was shipped on 4/6/14 and the card was charge $18.96. The 3rd

subsequent shipment was shipped on 4/27/14 and the card was charged $18.96.

The 4th Subsequent shipment was shipped on 5/9/14

and the card was charged $18.93. The 5th subsequent shipment was

shipped on 5/15/14 and the card was charged $18.96. A refund in the amount of $94.80

was credit to the card on 5/27/14.

Please be assured that the account has been canceled, and no

further shipments will be sent to the home.

Thank you for giving

us the opportunity to respond to your concern. If there is anything further I

can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00

a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

Pamela Regan

[email protected]

Consumer

Response:

I will post this method of resolution all over the internet because MANY people are having the same issue with this company and others like this. This should not be an acceptable business practice anywhere in the United States.

Review: I made a ONE TIME purchase with this company and now they have charged my account for a total of $18.97 which I did NOT authorize. Apparently when they have your debit card information, that gives them full range of your money. I did NOT sign anything that authorized them to have future access to my debit card nor did I sign up for any sort of recurring charge. Not to mention, I don't even have the books I'm being charged for.I have sent them an e-mail (as it's Sunday), I have given them a 0-star recommendation on their Facebook page (as this has happened with other people as well) and I will be calling them tomorrow morning.

Product_Or_Service: Children's books

Desired Settlement: DesiredSettlementID: Refund

I want my $18.97 back and I want the account closed. I want nothing more to do with Early Moments. EVER.

Business

Response:

Business Response /* (1000, 5, 2013/08/12) */

Ms. [redacted],

Was refunded $5.95 and $18.96 on 8/6/13

This case has been resolved.

Review: This company, "Early Moments" randomly sent us a set of children's books in the mail last month. We had no idea why we got them, nor how they managed to get a hold of our credit card number to charge us $8.95 for the shipment. We had not authorized any company to send us children's books nor had we given out our credit card number to ANYONE during this time. The company charged our card upon the arrival of the books and we could not reverse the charges. We kept the books thinking that it was a one time "promotional" thing as indicated by the letter enclosed with the shipment and forgot about it. Within the month, another unauthorized set of books showed up in our mail,this time with a credit card charge of $24.95 and a letter stating that we were on some kind of monthly subscription. At this point we called the company, who refused to refund the charges, and could not tell us how they got our information or credit card information. They proceeded to cancel the subscription and we thought it was over, but as of this week I got another letter in my mail from them, stating that a "Free Preview Program selection" of books is on its' way to our house. The letter also states that if we do not notify them within 10 days of the letter, that the books will be automatically charged to us at a ridiculous fee of $10.49 per book. The letter is dated from last month even though we just got the letter, and so it is already too late for us to even cancel, EVEN THOUGH WE ALREADY CANCELLED THE LAST SCAM OF A SHIPMENT. Now we have to go through a whole process of dealing with their customer service department AGAIN to get these books out of our house and hope they don't charge us for something we never wanted in the first place. This is a complete scam. They should never have gotten our information in the first place and we never authorized any charges to our credit cards.

Product_Or_Service: Children's Books

Account_Number: XXXXXXXXX-XXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want to ensure that we do not get charged any more money for something we didn't authorize. Furthermore I want to be removed completely from their database and mailing lists, including all personal information about my household and credit card information.

Business

Response:

Business Response /* (1000, 5, 2013/04/23) */

April 23, 2013

XXXXX E Grand Dr #[redacted]

Aurora CO XXXXX

Dear [redacted],

Your correspondence with the Revdex.com Office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

Our records indicate an order was placed online for the Dr. Seuss & his Friends Program one of our children's book clubs. The order was placed through an offer made available on a third party site http://brandscurveypanel.com/ups.htm? IP Address [redacted], on February 5, 2013, at 2:54 P.M., on this date the online order form was properly completed, using the following information.

XXXXX E Grand Dr Unit[redacted]

Aurora CO XXXXX

Phone # XXX-XXX-XXXX

[redacted]@hotmail.com

The introductory shipment was shipped on 2/8/13 and the Master card ending in 1801 was charged $8.95. The first subsequent shipment was shipped on 3/10/13 charging the card $24.95. The second and final shipment was shipped on 3/31/13 charging the card $24.95. The credit card was refunded $58.85 on 4/23/13.

We are very sorry to learn this was not a valid order. Please be assured your account has been canceled, reflecting a zero balance.

Thank you for giving us the opportunity to respond to your concern. If there is anything further we can do, please contact me toll- free at X-XXX-XXX-XXXX, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

[redacted]@sandviks.com

I had the entire collection of Dr. Seuss via this company when it was known as [redacted], and I did not have any problems at all with them the entire time we did business. I was very satisfied with the product, the price, the customer service, and everything else involved in the transactions. As a result of my previous experience, I plan on continuing to do business with the company that (unfortunately) bought them out.

Review: Keep receiving emails from a [redacted] stating some children's books I ordered are being shipped. I have replied several times, that I do not know how they have my name and email, but I did not place an order for children's books. Have no small children in house. They keep replying thank you for your order. I think it may be a scam with stolen credit or debit cards. My cards were involved in the Target data breach.Desired Settlement: I do not want to receive any books or emails from this company. No orders were placed.

Business

Response:

October 27, 2014

Megan King

205 Emerald Crest Court

Youngsville NC 27596

Dear Megan,

Your correspondence with the Revdex.com Office has

been forwarded to my attention. I apologize for any misunderstanding and hope

this letter will help clarify the matter.

Our records indicate an order was placed online for the Dr.

Seuss & His Friends Program one of

our children’s book clubs. The order was placed through an offer made

available on a third party web site.

IP Address 75.189.240.43, on March 18, 2014 at 1:03 P.M., on this date the online order

form was properly completed, using the following information.

Megan King

Phone ###-###-####

[email protected]

The introductory shipment was shipped on 2/20/14 and the Visa

card ending in 8338 was charged $5.95. The credit card was refunded $5.95 on 3/27/14.

We are very sorry to learn this was not a valid order.

Please be assured your account has been canceled, reflecting a zero balance.

You should no longer receive any E-mails from Early Moments.

Thank you for giving us the opportunity to respond to your

concern. If there is anything further we can do, please contact me toll- free

at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard

Time. I will be happy to assist you.

Sincerely,

Pamela Regan

[email protected]

Consumer

Response:

Review: 9985900

I am rejecting this response because:I did not place this order, nor do I want or. Need children's books.

That IP address originates in a different zipcode from me, I do not have a credit card with those last 4 numbers? How would my name match?

Sincerely,

Megan King

Review: I am filing a complaint because I saw one of the [redacted] advertisements via email for the [redacted] deal which were 5 books for $5.95 plus stickers and a sticker book. [redacted] advertise "No Commitment, No Membership, No Hidden fees, 100% Satisfaction Guaranteed!" That is absolutely false advertising. In the email confirmation of my order, there was absolutely no mention that I was initiating a membership, joining a monthly book club, etc. … there was only confirmation of the $5.95 order of books. I received the first package that I requested and paid $5.95 for and was happy with my one time pur[redacted] that I had agreed to. Then I received a second package in the mail that I had not requested. I looked on my credit card for charges to my [redacted] credit card account made by this company and found three: one authorized charge of $5.95 made on 5/10/15 and two unauthorized charges of $18.96 made on 5/28/15 and 6/21/15.

I called about this package because there must be a mistake. The customer service person said that I was signed up for a monthly book club deal of [redacted] books and there were three charges for monthly membership but that I was under no contract to continue. She said the third package that I had not agreed to had already shipped. The customer service person canceled my account #[redacted] and said that I could ship back the two packages of books that I had not authorized at my own cost and that they would refund $14.97 for each package of books that they receive but that they would not refund the $3.99 per package shipping costs. This is unacceptable. They need to refund $37.92 to my credit card in order to make good on their false advertising. I feel that I have been taken advantage of and it upsets me to think that other new moms with newborns may also be in this same situation.Desired Settlement: I would like a full refund for the two unauthorized charges of $18.96, total of $37.92 and to not be required to ship back the two book packages that this company has sent to me in error. If I am required to ship the two unauthorized packages back, then I would like a full refund of $37.92 plus $7.98 shipping costs amounting to a total of $45.92 for a refund. I would also like any account of mine to be deleted as well as my credit card info to be removed from their database. I would also like this company to improve their advertising involving a free offer of books by not automatically enrolling customers in monthly book club plans. This is a scam and is wasting the time and money of many people.

Business

Response:

June 25, 2015

[redacted]

Dear [redacted],

Your correspondence with the Revdex.com office

has been forwarded to my attention. I apologize for any misunderstanding and

hope this letter will help clarify the matter.

The account number [redacted] is for the [redacted] Program. The order was placed on our web site, on May 10, 2015 .The

introductory package was shipped on 5/11/15 and the [redacted] card ending in [redacted]

was charged $5.95. The first subsequent shipment was shipped on 5/29/15 and the

credit card was charged $18.96.The second subsequent shipment was shipped on 6/19/15

and the credit card was charged $18.96. A refund in the amount of $37.92 was

credit to the card on 6/25/15.

Please be assured that the account has been canceled, and no

further shipments will be sent to the home.

Thank you for giving

us the opportunity to respond to your concern. If there is anything further I

can do, please contact me toll- free at 1-866-984-0188, Monday – Friday, 8:00

a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

Pamela Regan

[email protected]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I thank you for your intervention and wish that it could have been resolved so promptly with this company's customer service. I still worry that the company's business practice of advertising a one time one fee offer should not include automatic enrollment into a monthly recurring package. I urge you to work with this company to change their messaging on these "introductory offers" to be clear that they are an introductory offer with automatic monthly enrollment. I do not have any respect for a company that bases their business model on taking advantage of people through specially selected wording, especially brand new moms. No membership and no contract to me very clearly means no automatic enrollment in their services. I am warning other moms about these "introductory offers" that are not advertised as such.