Sandvik Publishing Interactive, Inc. Reviews (49)
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Sandvik Publishing Interactive, Inc. Rating
Description: Book, Compact Disc, & DVD Clubs, Publishers - Book, Books - New, Book Publishers (NAICS: 511130)
Address: 83 Wooster Hts, Danbury, Connecticut, United States, 06810
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Review: This company charged my debit card when I never provided it to them. I contacted to inquire how they recieved my debit card number and was advised by 3 representatives(which I have call recordings of each conversation) that because my old card was set up as a reccuring debitthat they contacted my bank and my bank provided them with my new DEBIT card number. I called the bank on 4 sepreate occassions and spoke to 3 representatives and a supervisor and all advised that they CAN NOT LEGALLY or ETHICALLY provide any 3rd party my account information (call recording available as well) nor do they have access of my FULL DEBIT card number to provide to me either. I called this company again and asked for a supervisor I was given the number to [redacted] and left a message expressing an IMMEDIATE call back as I felt that they company was practicing illegalactivities to acquire information on members. I did not get a call back and when I called again I was hung up on. Now I cannot not find a way to cancel this membership and I dont feel safe because I feel they can get my card information again just as they did this time.Desired Settlement: I want a full refund! I want to speak with someone in charge of this company and get an explanation of the tactics they use to get private information about their customers because at this point I feel that I need to take legal action on this company as I dont feel safe!!
Business
Response:
I spoke with Ms [redacted],
I explained our payment process and refunded her card for the first subsequent shipment.
Review: This company advertises 4 books for $4 and free shipping with no commitments. I signed up for the 4 books for $4 and received them and they were a handful of pages and I didn't bother complaining for $4... but now they have charged my account an additional $18 and change and are sending me3 of their horrible quality books. I did not say yes to a reoccuring fee and books to be sent to me. I wouldn't even pay $4 for 4 of them again... not they are charging over $18 for 3 with my consent. I tried to login and cancel, and you can not do so online, you have to call and no one answers. I will be reporting them as fraud to my bank on Monday. This is such a scam. I do not know how this company sleeps at night! PLEASE BE CARFUL, website is [redacted]Desired Settlement: I would like them to refund 100% of the money recently charged on my account for the shipment that will ship in march. I will deal with the $4 as a lesson learned. I want them to withdraw the March shipment as well. I do not need more clutter. Their books are horrible, barely worthy of my garbage pail!
Business
Response:
February 10, 2014 [redacted] MA 01801-2461
Dear [redacted] Your correspondence with the Revdex.com office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.
The account number 187935085-217 is for the Dr Seuss & His Friends Reading Program. The order was placed through an offer made available on a third party, on January 21, 2014.The introductory package was shipped on 1/22/14 and the Visa card ending in 3010 was charged $3.96. The first subsequent shipment was shipped on 2/09/13 and the credit card was charged $18.96. A refund in the amount of $18.96 was credit to the card on 2/10/14.
Please be assured that the account has been canceled, and no further shipments will be sent to the home.
Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.
Sincerely,
Pamela Regan
[email protected]
Review: I signed up for Early Moments' Disney books. The terms of the agreement were that after the initial shipment of books I paid for, I would receive an email stating when other books would be shipped, and that my credit card will be charged at least 5 days in advance. They shipped 3 books to me on 4-25-2014, and charged my account without ever giving me advanced notice. I then received an email on 5-8-2014 that they were going to send another 3 books and charge my account on 5-16-2016. I promptly cancelled the shipment and called customer service. I started to explain what happened, and before I was finished the customer service rep ([redacted]) rudely interrupted me stating that I was notified by email, and that they always notify their customers beforehand. I disagreed with him stating that I had not been contacted, and again he interrupted me stating that they always send notice. At that point I asked him to cancel my membership, which he promptly did.Desired Settlement: I want to be refunded the price of the books ($14.97), shipping ($3.99), and return shipping ($5.00) for a total of $23.96. I was never notified of the charges or shipment, and I should not have to pay to return it for a full refund.
Business
Response:
Review: I have ordered books from this "company" and only needed to pay shipping which was $4.99. They have issued another transaction without my authorization for another subscription of books that I did not order and failed to notify me in any matter that this action will be made. I have made numerous attempts of calling to fix this but there has been no answer.Desired Settlement: I would like for them to refund me the money and cancel any type of order that they will try to make in the future. I would also like for them to delete my credit info in their system as well.
Business
Response:
Review: I found a flyer in my mail for their books. After reviewing the flyer which mentioned no commitments, I went to their site and purchased 7 books for ~$14. I have saved a copy of the website confirmation, and I have a copy of the email confirmation from the order. Neither of them mention a subscription service of any kind. Yet, I get a shipment I did NOT ASK FOR in the mail today and I was already charged. This is not acceptable. Is this even LEGAL? I searched for "Early Moments Scam" in Google and the ENTIRE first page of results are complaints about this company doing the same thing to other people. How exactly is this company rated A+ on the Revdex.com?Desired Settlement: I would like a $20.10 refund for the shipment I did not ask for. In addition to that, I would also like their grade lowered from an A+. No business that's continuously rips people off over YEARS should be rated A+, or is the Revdex.com just useless anymore?
Business
Response:
Review: I enrolled with the service on 7/9/to receive a promotional package of discounted books and join the programIt is 8/18/and I have yet to receive itI have called the customer service department as well as had multiple email correspondences with customer serviceI was told it was returned on 7/21/which I don't believe to be trueI think it was never sentIt was supposed reshipped on 7/23/and after not receiving it again I've been told it takes weeks which is is now pastIn the meantime an order was shipped on 7/30/and received on 8/11/I've now been charged again for another shipment in the program prior to the first/discounted one being resolvedAs a shipment successfully made it to my house I don't think there is an issue on my endWhile awaiting this shipment I've received numerous shipments including one from the ** placed after this oneI feel the service was very poor and an alternative method of shipping (higher priority) could have been used prior to getting to this point.Desired Settlement: I would like a refund for all shipments and the cancellation of my account which I am proceeding with through means of their websiteI have received order (books) and believe the hassle of this program and trying to track it down is justification for the $of books received thus far
Business
Response:
Review: I have registered and ordered Dr. Seuss and Disney books from Early Moments. I had froze my account as to not recieve the next shipment and regardless of this I recieved a Disney book order. I didn't open the books and set them aside. I later recieved a bill from the company and set it aside to call them. Given a few months went by before I called, but when I did they were difficult to deal with. I first found out that even though I had an account with early moments, there were multiple accounts under my name and I was somehow to have known this. I disputed the latest delivery telling them my account was on hold and they said, 'well one account is, but your other one is notb'. There is only one login on their website, so how was I supposed to know that I had multiple accounts? I used the same login when I ordered both orders. The company refused to listen to me and told me it was my own fault that I was not more proactive and maybe I should learn to do so. I declared that they should be more transparent about multiple accounts being under one persons name and list the accounts when logging in. I felt they were crooked and arrange the accounts to be hidden so you continue to recieve shipments and charges you do not want. I asked for them to let me return the latest order and I would continue to keep my account and order from them. They refused to do so and I cancelled my account and now want to be sure everyone understands their unethical business practices.
Desired Settlement: DesiredSettlementID: Refund
All I want is the opportunity to return my order and not be charged.
Business
Response:
Business Response /* (1000, 5, 2013/07/26) */
July 26, 2013
XXXX XXth
Lubbock Tx XXXXX
Dear Ms. [redacted]
Your correspondence with the Revdex.com has been forwarded to my attention. We apologize for any misunderstanding and hope this letter will help clarify the matter.
Account number XXXXXXXXX-XXX is for the Disney Wonderful World of Reading Program. The order was placed through the internet on March 26, 2013. We shipped the Welcome package on 3/26/13 for $4.99. The first subsequent package shipped on 4/26/13 for $18.96. We have no record of receiving any shipments back in our warehouse: therefore we continued to send statements reflecting a balance.
Please be assured your account has been canceled, reflecting a zero balance. There will be no derogatory information reported to any credit bureau in your name. We also removed all information from our solicitation lists.
Thank you for giving us the opportunity to respond to your concern. If there is anything further we can do, please contact me toll-free at X-XXX-XXX-XXXX, Monday-Friday, 8:00 A.M to 5:00 P.M. Easter Standard Time. I will be happy to assist you.
Sincerely,
[redacted]@sandviks.com
Review: Hi, I am writing a complaint because I saw one of their advertisement for the [redacted] which were 8 books for $8.94. They advertise "No Commitment, No Hidden fees, 100% Satisfaction Guaranteed!" That is absolutely false advertisement. Little did I know I checked my credit card statements later that there is an charge on my credit card. "[redacted]" I was happy with my purchase of $8.94 on 5/24/14, an one time purchase not a reoccurring charge that I did not ask for. So I did some research and found that I was not the only one that had this same issue. I never agreed to any further charges or purchases for any books. I sent customer service an e-mail, advised them of the unauthorized charged and to cancel any subscription or further charges. Customer service was able to cancel my account #[redacted] but totally ignored my inquires of the two unauthorized charges of $18.96 on 7/12/14 and 6/15/14. In the e-mail it has stated that if I had any further questions to reply back to the e-mail. I did so and have yet to received a response.Desired Settlement: All I want is my money back for the two unauthorized charges of $18.96, total of $37.92 and any account of mine to be deleted as well as my credit card info to be removed from their database. It is not worth anyone's time that they would have to go thru this hassle. Thank you.
Business
Response:
Review: I responded to an offer from this company to receive five children's books for $5.95. The offer specifically said "no commitment." I placed my order and entered my credit card information. At no point during this process was I informed that I was signing up for a membership of any type or that my credit card would continue to be billed. 2 1/2 weeks later my credit card was charged $18.96 and I looked into what happened. This company apparently signed me up for a book club membership without informing me they were doing so or giving me any advance notice before they charged my credit card again.Desired Settlement: I have contacted the business and asked them to cancel the membership and refund my money, and informed my credit card company as well, so I am not seeking a refund here. But what this company is doing is clearly illegal and they should face legal repercussions.
Business
Response: