Sandvik Publishing Interactive, Inc.

Review: My credit card was charged without my authorization to purchase the product. I received the books that I always thought they are part of the trial books and I didn't realize the company started charging me a fee consistently. I called the customer service and they told me that the company sent me form and if I didn't reply "No" to the order, then they will start charging me a fee. I think this is really unfair for the consumer. I have been charged a lot of money for products that I do not want without my knowledge, I think this is really unfair.Desired Settlement: Refund of my money to my credit card. I can return all the books that you have charged me, but please send me a pre-paid postage as I think it's unfair to me to need to pay postage fee for the books that I didn't even order at the first place.

Business

Response:

Review: Deceptive practices to lure customers to enroll in book club

I enrolled in Early Moments book club through Sandviks due to a sales promotion to receive a Visa gift card in return. I never received the Visa gift card and through inquiring was given very high qualification criteria that was not effectively communicated through the offer process. The company Sandviks partnered with [redacted] Inc. ([redacted]) has since been sued by the Federal Trade Commission deceptive and unfair practices relating to the advertising, marketing, promotion, offering for sale, or sale of products, services or programs, including purportedly "free" merchandise such as $1000 gift cards.

I called Sandviks customer service and alerted them to this offer issue. They did not accept any responsibility to help remediate my damages (~$90 in club fees) and took no accountability to the program.

Desired Settlement: I would like to receive a full refund for all charges I incurred as a result of signing up for this book club under deceptive practices. I am not seeking the $1,000 promised through the offer.

Business

Response:

Business Response /* (1000, 5, 2013/04/03) */

April 3, 2013

Mr. [redacted] Dr

[redacted] IL XXXXX

Dear Mr. [redacted].

Your correspondence with the Revdex.com office has been forwarded to my attention. I apologize for any misunderstanding and hope this letter will help clarify the matter.

Our records indicate an order was placed online for the Dr. Seuss & His Friends Program. The order was placed through an offer made available on a third party web site [redacted].com/terms.php on December 19, 2012, and was paid for using a Visa card ending in [redacted]. On this date the online order form was properly completed, using the following information.



[redacted] Dr

[redacted] IL XXXXX

[redacted]@yahoo.com

Phone # [redacted]

The introductory package was shipped on 12/12/12 and the Visa card ending in [redacted] was charged $8.95. The first subsequent shipment was shipped on 1/17/13 and the credit card was charged $18.96. The Second subsequent shipment was shipped on 2/10/13 and the credit card was charged $20.14. The third subsequent shipment was shipped on 3/3/13 and the credit card was charged $30.14. The fourth and final subsequent shipment shipped on 3/15/13 and the card was charged $22.27. Please be assured your account is canceled.

Our normal return policy states: Mail the package to: [redacted], Wood Dale, IL XXXXX-XXXX. Please note that, in order to keep our prices low for all members, the credit or refund will reflect the full purchase price of the package you received less the original shipping and handling costs. Unfortunately, we cannot reimburse you for the return postage, nor can we accept any returns for any reason after 30 days.

I will be happy to wave the 30 days and allow you to return all shipments to our warehouse and I will be happy to refund you all the money that you have paid us to date.

As far as the Visa gift card this was their terms and conditions:

"In order to receive the $1,000 Visa gift card, along with any bonus gifts, you must complete the terms and conditions for the incentive gift offering. Members must complete 2 sponsor offers from the Silver Offers group, 2 from the Gold Offers group, and 9 from the Platinum Offers group for a total of 13 sponsor offers and refer three friends to do the same"

Thank you for giving me the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at X-XXX-XXX-XXXX, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

[redacted]@sandviks.com

Review: I signed up to get some books for my siblings and it said a no commitment, one time deal. I don't remember how much the first shipment was, but it seemed like a reasonable price. The next 2 months they charged me like 18 or 19 bucks for these books and I didn't authorize them. It almost seems illegal what they are doing and they would charge me twice a week until I caught on. I logged on and put a hold on my account for 3 months(You cant cancel your membership online, which is ridiculous, but they can charge you left and right). finally I called them today after I saw another withdraw and canceled it. This is a SCAM!Desired Settlement: I wish that first of all they change their policy, because the billing process involves non-authorization of the customers account. They charge you without you knowing it. first of all, they dont send you an authorization or confirmation email. second of all, I would like to get a refund for the "purchases" that they charged me fro that I did not warrant.

Business

Response:

Review: Since November 2013 my debit card has been charged over $400 with unauthorized fees from this company. Upon calling their support line I was informed that in 2013 I was automatically signed into their membership program. I requested any and all information which showed my approval of joining said membership program. The customer rep could not provide me any such information. I was also informed that there have been books sent to an address. Customer rep could not confirm the address nor tracking numbers for any of the supposed shipments. So far this situation has resulted in fraud.Desired Settlement: I have requested a full refund of $403.12 and was told that this would not be possible. I demand the refund from this company as I have not received any products or services.

Business

Response:

November 24, 2014

Dear Ms. [redacted]:

Your correspondence with Revdex.com office has

been forwarded to my attention. We apologize for any misunderstanding and hope

this letter will help clarify the matter.

Our records indicate an order was placed online for the [redacted] one of our children’s

book clubs. The order was placed through an offer made available on a

third party site enrollments.[redacted] on November 21,

2014, at 9:24 P.M. on this date the online order form was properly completed, using

the following information.

Billing info:

[redacted]

Shipping info:

[redacted]

The introductory package was shipped on 11/25/13 and the [redacted] ending in [redacted] was charged $5.95. We have since sent you 21 Subsequent

shipments over the past 22 Months. Total charges were $403.12. Since this is

over a long period of time I’ll need to start a fraud investigation with the [redacted] and see if they can help me find out what has happened

to these packages since I have delivery confirmation that these packages have

been delivered to the shipping address that was provided to us.

Please not this could take 4 – 6 weeks for the fraud investigation

could be completed. I hope to get back to you with the results ASAP.

Thank you for giving us the opportunity to respond to your

concern. If there is anything further we can do, please contact me toll- free

at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard

Time. I will be happy to assist you.

Sincerely,

Review: This company is a complete scam. Unfortunately, they prey on individuals that are trying to help their children with a fundamental skill, reading. I got an e-mail from this company to order some books for a total of $3.99. I thought it was too good to be true, but noticed [redacted] and figured it must be a legitimate company. I went ahead and ordered my books and received a lovely small package in the mail a few days later. Then, another package showed up and every two weeks I got more packages. I went online after the first additional shipment was made to cancel my membership and found that you could not cancel your membership, you could only pause your membership. I did find a number under their FAQ page to cancel membership, but of course, no one answers. I called and it just rings and rings. I called two different numbers and no answers from either number. As the weeks went on, I kept getting no answer and kept getting more packages in the mail. The charges just keep coming. I am so upset. I was told I didn't read the fine print and shouldn't of checked the box to accept everything. I didn't accept books every two weeks. I was expecting to get one shipment, one time, for $3.95. Instead, I got hit with a ton of random charges and more books than my 10 month old ever needs.Desired Settlement: I would like a refund of the following charges.May 21 - 19.94June 11 - 19.94July 2 - 19.94July 11 - 18.94I was charged my initial order on May 2nd for $3.95 and am not disputing that charge at all. Please seek justice and help out a parent who doesn't have the time or money for all of this. I see now that other parents have been misled by this website, but it's too late. I've already eben scammed.

Business

Response:

Review: I saw one of their advertisement for the [redacted] books which were 8 books for $8.94. They advertise "No Commitment, No Hidden fees, 100% Satisfaction Guaranteed!" That is absolutely false advertisement. They charge your account every 3 months and don't notify you at all, no email, no phone call, nothing at all until your bank account is charged. So you are in a commitment when you don't want to be and there are hidden fees since you are not aware of the charge. I saw our bank account charged $18.96 overnight, so I immediately called them. I spoke with [redacted] who was very rude and claimed to be a supervisor. I informed him I wanted to stop the order and get our money back. He said he wasn't able to do that since the order was already shipped. I than asked him the tracking number and he stated that they don't have one for the shipping method they used for [redacted]. I called him out because 1) they didn't inform me that there was going to be a charge or that they charged the account. There should be some type of notification. 2) [redacted] does NOT ship any packages without a tracking # regardless of the shipping method. 3) he claimed to be the supervisor yet he argued with me and would talk over me, not letting me finish my sentences. Therefore they are not 100% satisfaction guaranteed. [redacted] is very rude for being a "supervisor" so I hung up and called again in hopes to speak with someone else. When I called back some lady answered and he was right there to take the phone call. I asked for the supervisor and yet he took the call. There is someone always superior than a "supervisor" yet he's the only one available? Where is the General Manager, CEO, headquarters? I plan to take further action with ALL parties involved! Since they don't have a phone number for headquarters nor do they have actual management in this company that I can speak to, I'm forced to write a complaint to get customer satisfaction, get my money back and insure there are no longer any charges to my account.Desired Settlement: I don't care to know the breakdown of the account history, obviously I can see it in my account and don't need your reply to indicate it, like other complaints. I just want to make sure you are aware that all I want is my money back and delete my account to avoid this company and it's hassle.

Business

Response:

Review: There was no invoice sent to my email when a set of books was sent to me.The first time I signed up for membership, I was not aware that they would be charging me te subsequent package without sending me the amount that I would be billed on my credit card.I agree that I had checked on some check box for understanding the terms and conditions, but I dont think its fair that the customer is charged without sending in an email the amount that would be charged.I spoke to the customer care rep, and they said I could login to my account and check what I had to pay. My point is, this is not a good customer experience. Why do I need to login to my account to understand what I am being charged? Why cant people be straight enough to tell me clearly that this is the amount that I will be charged?

Product_Or_Service: Kids books

Order_Number: XXXXXXXXX

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

Customer agent said that I could return the package and I would be refunded the amount, excluding the shipping charges. I have to pay for the shipping of the item I did not want, and also the charges to ship that item back to them.I want a full refund of the amount that was charged to my credit card, and a paid for return shipping label to send the package back to them. Also, the 1 month return clause should be relaxed because of this complaint.

Business

Response:

Business Response /* (1000, 5, 2013/04/30) */

I have contacted Mr. [redacted]. This issue has been resolved.

Review: Since November 2014 my credit card has been charged $120 with unauthorized fees from this company. After reading numerous complains I realize I was automatically signed into their membership program when they baited me with a "free" book for which I only paid shipping (and this is the way they obtained my credit card information). I looked back at the introductory email and find nowhere that it said I was signing up for a paid membership and regular shipments. I have received a few more books but absolutely no email updates or receipts informing me of the charges on these books. I have requested a full refund which they said is not possible because of a 30-day return policy. No books or products have been opened. They have said they can only refund the last 2 shipments. They did assure me my account has been canceled, however from reading other reviews time will only tell if this has actually happened. This is a tragedy. This company is scamming so many people out of money.Desired Settlement: Full refund upon returning the merchandise and canceling of my account with no more charges on my credit card.

Business

Response:

I signed up in March from a flyer advertising the [redacted] books free just pay the shipping and handling. It did not state it was a subscription service or the need to cancel if you did not wish to continue to be billed. When I saw a random charge on my credit card in April I was scratching my head for days till this thing arrived in the mail again. So I immediately went online and *thought* I cancelled my subscription. Come June I received another one! Went back online looking to cancel again or for anything. Attempted to review my billing information but they put black writing in a black box! Can I say least helpful "security" measure ever. When I finally talked to the woman on the phone turns out they've already shipped yet another "featured promotion" and I will be billed for that too. Apparently that was in an email that I NEVER received. Oh and I find out there is no way to cancel the account online.
The whole thing really seems really dishonest to me. If you were upfront about your service you wouldn't need to trick people into surprise subscriptions and "bonus" shipments they never expected.

Review: This company is the biggest scam! I signed up because they said they would send a free trial book. No credit card, no social security number, nothing personal really. They asked for my name and address and that was all. A little later I received a small package of books with no invoice or anything, so I assumed that was the free set of books. A month later I received another package of books, this time with an invoice of $40! How is it that 3 Dr.Seuss books cost $40!! I called only to wait on the phone for 45 minutes and then get disconnected unexpectedly. I called back the next day and finally talked to someone. I told them to cancel my account, they told me they couldn't because they had already shipped another package THAT I NEVER ORDERED! So after a few minutes of bickering, I told them to just cancel my account, as in after this package to stop sending me things. So, I paid the $40. Then, I got an email saying I owed ANOTHER $40!! I called yet again with no help. This is an unresolved problem, but they need to be stopped! I'm a young mother just trying to get by and all I wanted was a "free" book that they offered. This is terrible! If someone wanted to really be mean to someone, they could easily sign them up for this with just a name and that person would be stuck paying $12 for every book this company sends!Desired Settlement: I would really like a refund, but I would like this company shut down so it doesn't happen to other mothers.

Business

Response:

Review: I sent the following email to this company April/2014:Account number [redacted]I have returned unopened packages of shipments from 12/6/14, 2/2/14, 2/23/14, 3/7/14, and 4/6/14 have not received any refund for these orders. The shipment for 12/6 is showing as returned however the rest of them are not and I also did not receive any refund on it.. Therefore there are 5 orders that have been returned that I need a refund for.In which they responded:From: Early Moments Customer Care [redacted] To: 'J[redacted]' s[redacted] Subject: RE: Items have not been refunded Sent: Fri, Apr 18, 2014 7:03:37 PM Dear [redacted],Thank you for your recent communication. I apologize for any inconvenience and unfortunately we have not received the packages back to issue the refunds. We do not recommend just refusing the package just for this issue. I do not see where you had let us know and obtained the RA# needed for return. The return process may take up to 30 days from when the books are received back.I will process the refund for the package that we did receive for right now. Please allow 24-48 business hours for the credit to post to your account.Of course, if you have any further questions, just reply to this email and I would be happy to assist you.Sincerely,[redacted] They further sent me another email to call to discuss the situation and at this point I have not received any further shipments for my son nor have I heard from them. As stated in the emails, I was due a refund for over 5 months which they did not refund until I emailed about it. The other packages were went back exactly the same way from my PO as a refused package and they are stating they did not receive them so they cannot process a refund. I certainly do not trust them nor ignore the fact they owe me for 4 returns at around $19-21 per shipment which I still have not received.Desired Settlement: I just want refunds for the orders I returned. I am absolutely in agreement with paying for things that I buy, but I will not pay for things I did not buy!! I just wanted my son to have books! They are taking advantage of having people's credit card info!

Business

Response:

October 3, 2014

Revdex.com

Re: Case No. [redacted]:

Dear Ms. [redacted]

This letter is in response to your recent correspondence regarding Ms. [redacted].

[redacted] is a publishing company which creates a variety of products; however, we do not have any [redacted] collections.

A search of our records confirms that [redacted] is not enrolled in any of our collections.

If I can be of further assistance, you may contact me at ###-###-####.

Sincerely,

cc: [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: It was sent to the incorrect business. My complaint was to go to [redacted]. Why was it sent to [redacted]??? Can this complaint please be submitted to the correct business?

Regards,

Business

Response:

I spoke with [redacted], today We have not received the books back at our warehouse as of today 10/16/14.

I have refunded her the money she has paid for these shipments and cleared her account.

Review: This company advertises 4 books for $3.95 and free shipping with no commitments. I signed up for 3.95, but now they have charged my account an additional $19.94. I never agreed to say yes to a recurring fee and books to be sent to me. Their advertising is extremely deceiving as it states there is no obligation to pay, yet they charge your account and you find out later that it is a membership. The ad even states No Hidden Fees! It is a total scam.Desired Settlement: I would like them to refund $19.94 charged on my account after the initial $3.95 was paid.

Business

Response:

Review: I ordered 4 childrens book, and was promised to only be billed the special price, which was $4. They have charged me 21.90 and another 34.00 for something other than what I purchased,and will not let me cancel, but they keep taking money off my card, I now cant provide food for me and my 11 year old daughter because the money they took was all I had left for me and my daughter to eat off of, I did not authorize this company to take the amounts of money offf my card.Desired Settlement: I want my all of my money back

Business

Response:

Review: I went online a couple of months ago and filled out a survey to win an I-Pad 2 from this company the catch was if you ordered 2 of their book promos ( one was Disney and the other Dr. Seuss)they would sent you the I-Pad. I followed all the instructions and paid $8.95 for each order of books which totaled $17.90 including shipping. So a few weeks go by and NO I-PAD 2 but I did have a large charge on my bank account of $43.80 X2 within one month. I received 7 books but it never said that I had joined a book club. So I went online to cancel my membership but the website didn't let me so I had to call and wait on hold for 45 minutes. So now in order to receive any of my money back I have to send back the books at my own expense. This company is using false advertizing to bring in customers. Please help!!!

Product_Or_Service: books

Account_Number: disney-XXXXXXXXX-XXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the I-PAD 2 and a refund for the inconvenience in which this company uses false advertizement to bring in customers...

Business

Response:

Business Response /* (1000, 13, 2013/09/03) */

September 3, 2013

[redacted] Gonzalez Chao

4504 SW 131st Ave

Miami FL XXXXX

Dear [redacted],

Your correspondence with the Revdex.com office has been forwarded to my attention. We apologize for any misunderstanding and hope this letter will help clarify the matter.

Our records indicate two orders were placed online for the Dr. Seuss & His Friends Program and Disney Wonderful World of Reading. The orders were placed through an offer made available on a third party web site ttp://hotgiftsnow.com/rd_p?p=XXXXXX&t=XXXXXon April 25, 2013.

The account number XXXXXXXXX-XXX is for the Dr Seuss & His Friends Reading Program. The order was placed through an offer made available on a third party site, on April 25, 2013.The introductory package was shipped on 4/25/13 and the Visa card ending in 2553 was charged $8.99. The first subsequent shipment was shipped on 5/13/13 and the credit card was charged $24.95. The second subsequent shipment was shipped on 6/9/13 and the credit card was charged $24.95. A refund in the amount of $49.90 was credit to the card on 6/13/13.

The account number XXXXXXXXX-XXX is for the Disney Wonderful World of Reading Program. The order was placed through an offer made available on a third party site, on April 25, 2013.The introductory package was shipped on 4/25/13 and the Visa card ending in 2553 was charged $8.99. The first subsequent shipment was shipped on 5/19/13 and the credit card was charged $18.96. The second subsequent shipment was shipped on 6/9/13 and the credit card was charged $18.96. A refund in the amount of $37.92 was credit to the card on 6/13/13.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.

Please make direct contact with the company that extended the free I-pad offer to you. They can be reached at

http://hotgiftsnow.com/info.htm?tp=con&user_gift_id=&promo_name=4488name&gift=&c...⇄ />
Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at X-XXX-XXX-XXXX, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

[redacted]@sandviks.com

Consumer Response /* (-5, 16, 2013/09/05) */

(The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

Review: During the month of Feb-Mar 2013, this company was running advertisement in local papers. There they offered Dr. Suess' book (character showed on PBS TV) for $5.95 w/o "any strings attached" offer. The advertisement point to following address to request the book.[redacted]?vc=NAM1&pc=FNAM3A On this page, they have three columns. 1st column ask for shipping address, 2nd column ask if someone wants additional books. Here I got cautious and made sure that I don't select bonus books for extra payment. In the 3rd column, it is confirming the order and you would think that now everything is all set but here company is set to trick you in making member. In the 3rd column, page asks if person is 18Y plus which almost everyone checks not realizing that page s signing you up for $18.95 membership. In this column, company has a box with has 600 character text and making people member. This 3rd column is misleading and I check marked. They signed me up for membership with $18.95 and sent a package!I talked to my two other friends ([redacted]) who also got mislead by this column-3 and signed up for membership unknowingly. If you look carefully, you will understand that company is intentionally trying to mislead and make members by error. This is similar to what credit card companies use to before "Consumer Protection Bureau" stopped them. I would like to report company is obviously misleading and somewhat fraudulent practice. I want company to refund my membership fees ($18.95) and want you guys to remove Revdex.com A+ accreditation given to such company.

Product_Or_Service: "no strings attached" three books of Dr.

Order_Number: N/A

Account_Number: N/A

Desired Settlement: DesiredSettlementID: Refund

I have placed three orders. So they charged me 3x$18.95. I need to get the full refund.More important than that -- I want company to stop such misleading business practice. It appears company's entire business model is based on fraudulently signup for membership! On top of that they are using Revdex.com's A+ rating to fool people.

Business

Response:

Business Response /* (1000, 5, 2013/04/03) */

I spoke with [redacted].

I have refunded and canceled his account.

Review: Regarding cr [redacted] They keep billing me and I’ve sent emails and called them and no responses. Perhaps because I live in Canada they just ignore those long distance calls.

I allowed someone to make this purchase on my credit card because 4 books for 4 dollars seemed like a great deal. You cannot log in to their website to cancel your membership either. You can sign up online but cannot cancel, all you can do is put a hold on the website. I live in Canada and they are shipping to a relatives address in the USA. Extremely disappointed I agree to the first charge for $3.96 but the next months I would like a refund for and my membership canceled. Only the first shipment has been received. Please resolve as soon as possible or I will have to file a dispute with my credit card provider.Desired Settlement: I agree to first charge of $3.96 but not the next month for $18.96, because only the first shipment has been received.

Business

Response:

[redacted]

Dear [redacted],

Your correspondence with the Revdex.com office

has been forwarded to my attention. I apologize for any misunderstanding and

hope this letter will help clarify the matter.

The account number [redacted] is for the [redacted] of [redacted]. The order was placed on our Web Site, on November 18,

2014.The introductory package was shipped on 11/8/14 and the [redacted] ending

in [redacted] was charged $3.96. The first subsequent shipment was shipped on 12/7/14

and the credit card was charged $18.96. A refund in the amount of $18.96 was

credit to the card on 12/29/14.

Please be assured that the account has been canceled, and no

further shipments will be sent to the home.

Thank you for giving

us the opportunity to respond to your concern. If there is anything further I

can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00

a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Review: I joined this book club and initially authorized a payment of $3.99 for an introductory shipment. This signed me up for future shipments. I went on the website and cancelled the next shipment which they did not send but they billed me for it anyways.Desired Settlement: I want a refund of my $19.95 and I want confirmation that they have cancelled this account as I no longer wish to do business with them.

Business

Response:

Review: Scammed into membership and charged multiple times for multiple orders.Desired Settlement: Charged $18.96 twice. First time went un-noticed and second time I caught the transaction and called them and canceled membership. I request a refund for both $18.96 charges.

Business

Response:

December 2, 2013

Ryan Naylor

7 Lawndale Ave

Asheville NC 28804

Dear Ryan,

Your correspondence with the Revdex.com office has been forwarded to my attention. We apologize for any misunderstanding and hope this letter will help clarify the matter.

The account number [redacted] is for the Dr Seuss & His Friends Reading Program. The order was placed through an offer made available on a third party site, on October 16, 2013.The introductory package was shipped on 10/17/13 and the Visa card ending in [redacted] was charged $5.95. The first subsequent shipment was shipped on 11/10/13 and the credit card was charged $18.96. The second subsequent shipment was shipped on 12/1/13 and the credit card was charged $18.96. A refund in the amount of $37.92 was credit to the card on 12/2/13.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.

Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at ###-###-####, Monday – Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

Pamela Regan

[redacted]sandviks.com

Review: I purchased 5 books in March with a payment of 3.95 which we agreed on. Every since an amount of 18.90 has being taken without knowledge n authority

I am knowledgable of only the first payment of approximately 3.95 and is ok with that withdrawal. however I am not satisficed with that other that has being withdrawing placing my account in a overdraft state. please urgently look into this matter and give me a favourably reponsed. I thought this was a finaly sale payment.Desired Settlement: I would like a refund on the monies taken from my account and no more future withdrawals. thank you

Business

Response:

Business Response /* (1000, 5, 2013/06/11) */

June 11, 2013

Ms. [redacted] N [redacted] XXXXX

Dear Ms. [redacted].

Your correspondence with the Revdex.com office has been forwarded to my attention. We apologize for any misunderstanding and hope this letter will help clarify the matter.

Our records confirm two accounts under the name [redacted]. The information for each account is as follows.

The account number XXXXXXXXX-XXX is for the Disney Wonderful World of Reading Program. The order was placed through an offer made available on a third party site, on March 19, 2013.The introductory package was shipped on 3/20/13 and the Visa card ending in 2297 was charged $3.96. The first subsequent shipment was shipped on 4/24/13 and the credit card was charged $18.96. The second subsequent shipment was shipped on 5/19/13 and the credit card was charged $18.96. The third subsequent shipment shipped on June 9, 2013 and the card was charged $18.96. A refund in the amount of $56.88 was credit to the card on 6/11/13.

Account number XXXXXXXXX-XXX is for the Disney Year Book, which was a supplement to the Disney Wonderful World of Reading Program. The 2013 Disney Year book was shipped and paid for on June 9, 2013 in the amount of $18.94. A Refund in the amount of $18.94 was credit to the card on 6/11/13.

Please be assured that the account has been canceled, and no further shipments will be sent to the home.

Thank you for giving us the opportunity to respond to your concern. If there is anything further I can do, please contact me toll- free at X-XXX-XXX-XXXX, Monday - Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. I will be happy to assist you.

Sincerely,

[redacted]@sandviks.com

Review: There was an advertisement in a local magazine for what looked like a great deal- five Dr.Seuss books and a mini Dr. Seuss book bag for $5.95. The coupon clearly states no other obligations, no strings attached, etc. So I signed up, received the merchandise and I thought that was that. The next month my credit card was charged $19.80 and another package of books arrived. I was confused, so I called customer service and they explained to me that by signing up for the first deal, I entered into a monthly book club. I accepted that I made a dumb mistake and should have read all of that fine print that nobody actually reads, and cancelled my membership. A month later, I see a charge for around $20 again. I called, this time I was pretty upset. I told them I had cancelled my membership last month. Well they explained that I had only cancelled my MONTHLY membership not my YEARLY membership. So, I was pretty angry to discover this information. I cancelled my yearly membership and asked for a refund. They refunded half of the money. I later received another bill, this time a paper bill, not a charge to my credit card. I was supposed to get a return label so that I could return this most recent book and not pay the bill. I have not received the label but I have received notices that I need to pay my bill. I am just sick of this company and hope that no one else has to experience this inconvenience.

Account_Number: XXXXXXXXX-XXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want them to send me the return label for the most recent package and take me off any and ALL monthly/ daily/ yearly/ whatever memberships they have. I want no part in it.

Business

Response:

Business Response /* (1000, 5, 2013/07/18) */

I spoke with [redacted] on 7/18/13 and this issue has been resolved.