Sare Granite & Tile

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11614544, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint:
I am rejecting this response because: - info provided, no I dont have the products anymore form nectnetup, all transactions are blocked on fastsprings, on the malitious instructions of netup
to fastspring, and fast springs dod perform the action, I was double billed and my non netup transactions of other vendors using fastsprings was affectedfast springs should not have blocked non netup transactionsI have the message and proof from netup that the did this i.e instructing fastspringFastspring most be more professional / ethical
Regards,
S*** ***

No records of a ticket. He claims he called ###-###-#### but he may not have left a message so we don't have any records of creating a ticket for himLooking at the three Order IDs: ADV171124-6285-50390S, ADV171119-3429-43957S, ADV171119-3429-12974S, it appears that he has been getting
charged Since no records or tickets, we will reach out to this buyer and proceed with cancellation and refund ($184.72) Customer Support Fastspring

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12505425, and find that this resolution is satisfactory to me
Regards,
D*** ***

This order was refunded on July 15th

Complaint:
I am rejecting this response because: While MrK** ***
was correct in stating that FastSpring did REFUND November 25, debit charge of $However, there remains REFUNDS for October, September, August and July, along with the original purchase price of $debited on June 27, As I explained to Daniel (I believe that was his name) on 12/23,2015, I made ever feasible effort available to CANCEL my DLLSuites subscription well within the 30-day CANCELLATION period allowedThis was equally reiterated after discovering that DLLSuites had debited my bank account "again" in July for $19.99. As I stated in my original complaint, the DLLSuites webpage is not "user-friendly" at all There was no Customer Service phone number; not any method provided to contact Customer Service However, I did make numerous efforts to contact DLLSuites by the [email protected] link providedYet each time I accessed this web link all I got was a list of Frequently Asked Questions (FAQ) on how to download a DLL (Dynamic Link Library file)As a matter of fact, I REPEATEDLY stated to this alleged SUPPORT site that I wanted to CANCEL my subscription because of the results discovered when I was asked to download and run a Registry Recovery Program by a Technical Service forumI forwarded the scan results to this Technical Forum and was told to REMOVE DLLSuites because it was creating conflicts with my PC registryI also asked DLLSuites Support why I was charged an additional $in July and emphatically told them that I was not going to pay $a month for a product that I could purchase for a one-time price of $19.99.Not once did Support or Customer Service personnel with DLLSuites respond to any of the Emails I sent, and I have them all Not only that, since I could not find a Customer Service contact number, I began "replying" to DLLSuites via Emails they had sent meI have those Emails as well.DLL Suites owes me $79.99, my original purchase price of $since I did make every effort to CANCEL my subscription before the 30-day trail period; a July debit of $19.95, an August debit of $19.99; a September debit of $19.99, and an October debit of $DLLSuites did REFUND November 2015;s debit of $19.99.I can provide Revdex.com of the Tri-Counties a copy of each debit date and amount along with Emails where I REPLIED to DLLSuites regarding these unaware additional monthly charges
Regards,
A*** ***

Your orders/subscriptions have been refunded/cancelled and we are taking action on our end to prevent this in the future. K** *** - FastSpring

#- April 11th; #- April 18th; This request came through accounting via a letter through mail and support created the ticket to process refunds. When checking the order ID, it appears that one of the charges was fully refunded ($59.90) and the second charge was partially
refunded. At this point, he is not sure the reason behind partial refund but will go ahead and process the remaining We will proceed with completing the remaining of this partial refund Customer Support Fastspring

Sorry for the problem This order has been refunded on Nov

#- March 18th; - March 18th Refund was process on the 19th.Customer SupportFastspring

I went to go refund the order, but it appears that you have already filed a dispute with your Mastercard bank. Because of that, it will not let us refund it from our system and it will go through the Mastercard chargeback process, at which point Mastercard will return the money to your
account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12547709, and find that this resolution is satisfactory to meThank you for helping to get this resolved!
Regards,
M*** ***

I greatly appreciate your assistance regarding this matter. My credit card company even got Premium Techie Support on the phone a couple of weeks ago, at which time they promised a refund and never delivered. This isn't the first time I have had
to contact the BB as a last resort to achieving resolution when unscrupulous companies take advantage of customers. In the event that FastSpring sees this message, I highly, highly suggest that they drop Premium Techie Support / ReimageRepair as clients. Their business practices are underhanded and they reflect badly on FastSpring. Regards, L*** ***

This order has been refunded. ***

We have refunded the order today Please allow a couple of days for it to show in your account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11564676, and find that this resolution is satisfactory to me
Regards,
D*** ***

No Zendesk tickets Refund was processed on April 20th due to Ethoca Alert and Finance as frudulant activityCustomer Support FastSpring

Order has been refunded today.K** ***, Chief Customer Service Officerhttp://www.fastspring.com

Dear H*** ***,Thank you for your order.Your Duplicate Cleaner Pro License code(s) are below:GWGM0-U0Q00-CBTH8-78DHM-383B7SPlease enter this license key in the registration window after running Duplicate Cleaner Pro.Thanks!DigitalVolcano Software

We have heard from NextUp that you now have your product and are satisfied?