Sasha's Babettes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The dress was obviously defective.  It may have appeared to be in good condition, but this was an unusual issue that would not be known until the dress was actually worn. A $500.00 dress should not fall apart after 2 hours of wear.I spoke with the manager at Babette's and a representative at [redacted] (manufacturer) and neither was willing to take any responsibility for the defective merchandise.  Babette's wanted to point their finger at [redacted] and [redacted] referred me back to Babette's. I feel that the two of them should have worked together and supply at least a partial refund. Neither party seemed to care that the dress fell apart and that as a result my daughter's final Homecoming event was ruined ( She was unable to dance/move around because there were long strings hanging from the bottom that if pulled caused the sequence to fall off in large quantities. It is also extremely embarrassing to be wearing a dress that is falling apart.) The representative at [redacted] told me that the sequence had to ordered for the dress repair, but it was never communicated to me how long the repair would take by either party. I informed both parties that a repaired dress was of no use to me since the event was over. I also told Jessi that I was not interested in a gift certificate to the store because I would not be making any future purchases there. Yes, I did leave the gift certificate behind when I picked the dress up, but I did not throw it at the young girl. That is a ridiculous accusation. The girl handed me the dress, I thanked her, opened the envelope with the gift certificate and told her that she could give the certificate back to management because I would not ever be returning to the store and I left calmly. There was no yelling or throwing involved.Regards,[redacted]

This store is very amazing and very friendly and helpful.

They were very helpful. Awesome wide variety of dresses. Found two dresses I loved. very pleased.

Good selection for hard to find sizes. Very helpful staff. Beautiful dresses.

It was my first time trying on prom dresses and I had a great experience! Huge selection and knowledgable employees. I found the perfect dress for my first prom!

The store has so many options. No matter what your style is you'll be sure to find a dress!

Great selection

Found a beautiful gown here at babettes. Staff were wonderful here

Sales associates very knowledgable and helpful. Wonderful selection of gowns most are one of a kind! Great experience.

Hannah was an amazing help, helping me find my senior prom dress. I found the perfect dress! Thanks Hannah for all your help!

The staff is so helpful here! Really gorgeous dresses. Bought one for Homecoming and Prom and they're beautiful! Can't wait to come back next year for more dresses!!

Great place to shop for prom!!! Loved it...great selection great help great shop!!!

The Babette's staff was so sweet and helpful, plus they had such a wide variety of dresses! I definitely recommend it here!

I love my senior prom dress so much!!

very helpful staff and a large selection of dresses!

Excellent selection, friendly and helpful staff

I had the best experience at Babette's Gowns! They made me feel comfortable and relaxed. The service was great! One girl specially picked dresses for me and one of them was the one I ended up getting! It was a great experience and would recommend it to every girl.

Jessie helped me find the perfect dress for prom I would have never found something that fit me so well on my own!

Huge selection, incredibly helpful staff, and super friendly environment! Thanks for helping me find my senior prom dress.

Very courteous and professional staff! A great place for prom dresses!