August 11, 2015Revdex.comAttention: [redacted] Complaint ID# - [redacted] ***Dear [redacted] ,This letter is in response to a complaint set forth by [redacted] ***Our records indicate that this matter has since been resolvedMsHill was credited yesterday, August 10th in the amount of $[redacted] can easily confirm this by speaking with her bank / credit card companyWe apologize for the inconvenience.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
August 6, 2015Revdex.comAttention: [redacted] Complaint ID# [redacted] ***Dear [redacted] ,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted] ***.We sincerely apologize for the lengthy back order that has occurred with our manufacturerWe have issued a refund as requested by [redacted] ***.The refund check will be overnighted and they will receive it tomorrow afternoonWe have also removed them from both the Taylor Gifts and Better Senior Living catalog mailing lists.If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
April 8, 2016Revdex.comAttention: [redacted] Complaint ID Number: [redacted] ***Dear [redacted] ,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted] ***Taylor Gifts issued [redacted] a refund to her [redacted] account back in March, it was never claimedWe have again issued the money due to [redacted] ***to her [redacted] account, a copy of the funds sent are attachedShe may retrieve her money through her [redacted] at any time.If I may be of any further assistance to the Revdex.com's Office, please do not hesitate to contact me directly.Sincerely,Kathleen [redacted] W***Taylor Gifts, Inc
March 29, 2015Revdex.comAttention: [redacted] Complaint Reference No: [redacted] ***Dear [redacted] ,This letter is in correspondence to a recent letter we received from your organization in regards to a complaint set forth by ** [redacted] ***.We sincerely apologize for any inconvenience we may have caused [redacted] ***Unfortunately since we are not the manufacturer of this item and can no longer guarantee a delivery date [redacted] has been credited back for all charges ($85.73) and all back orders have been cancelledHe may keep the item(s) he has already received, we will not need them returned.We understand that this situation although unavoidable has been very stressful and we apologize that this complaint could not be settled in a more amicable method to [redacted] ***'s satisfaction.If I may be of any further assistance to the Revdex.com's office, please do not hesitate to contact me.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
January 20, 2016Revdex.comAttention; [redacted] Complaint Reference No: [redacted] Dear [redacted] ,This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by [redacted] .We apologize for the inconvenience this matter caused [redacted] The item ordered ships directly from the manufacturer, it had been on back order and we had been waiting for it to ship.As of 1/15/the item was still on back order and therefore the order cancelled [redacted] has never been billed for the order and now that the cancellation has been processed on it, it never will be.Again; my sincerest apologies for the matter in which [redacted] 's order was handledOur representatives should have better communicated the facts of this order.If I may be of any further assistance, please do not hesitate to contact me directly.Sincerely, Kathleen W***DirectorTaylor Gifts, Inc
From: [redacted] ***Date: Fri, Oct 9, at 10:PMSubject: Problem resolveTo: [email protected] 10/9/I received refund check from Taylor Gifts for item not received Problem resolved.Thank you for your assistant and help[redacted] ***ID complaint [redacted]
October 6, 2015Revdex.comAttention: Kadi-Ann StewartComplaint Reference# [redacted] ***Dear [redacted] ,This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by [redacted] ***I sincerely apologize for the inconvenience [redacted] has been put through in trying to get this matter resolvedI have issued a refund check in the amount of $as requested by [redacted] ***; he shouldreceive that within the next three business days [redacted] may keep the incorrect received item or give it away to charity as we do not need it returned to us at this timeAgain, my sincerest apologies to [redacted] ***.If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
February 24, [redacted] Revdex.comComplaint ID# [redacted] Dear [redacted] ,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted] .This matter was something that was just brought to our attention for the first time on Monday February ,by [redacted] We have been working with the manufacturerto resolve the issueTaylor Gifts does have a day return policy that is clearly stated in our catalog, pick ticket, website, etc.; nearly six months after the fact takes a bit of time to resolve, especially when the item is shipped directlyfrom the manufacturer and not our own facilityThe manufacturer has agreed to replace the frame onlyThe replacement should be received within 7-business daysAny further frustrations [redacted] has with the product after this will need to be dealt with through the manufacturer directlySincerely,Kathleen W [redacted] Taylor Gifts, Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
November 18, Revdex.comAttention: [redacted] Complaint Reference Number: [redacted] Dear [redacted] ,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted] .Our records indicate that [redacted] has never requested to cancel the remaining balance of his order that was on back orderWe have notified [redacted] twiceof the delay, on October 16th and again on November 6thWe will gladly cancel the balance of his order and issue a refund check in the amount of $immediatelyThank youKathleen [redacted] W***DirectorTaylor Gifts, Inc
The wireless internet service they offer is terribleI have to reset my router, which they informed me was brand new, at least once a dayI pay almost $a month for very slow, very unreliable internet serviceI would rather be able to have Comcast, but I was informed that Scatter Creek holds monopoly on the lines in the area
February 8, 2016Revdex.comAttention: *** ***Complaint ID# *** ***Dear *** ***,We will gladly re-cut *** ***'s refund check in the amount $We are issuing a stop payment on the original check # ***, if this check should show up, the check should be destroyedThe new refund check will arrive tomorrow via *** signature. If I may be of any further assistance, please do not hesitate to contact me.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
January 22, 2016Revdex.comAttention: *** ***Complaint ID# *** ***
Dear *** ***This is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ***.Our records indicate that the original order
was placed on January 10, and was shipped out on January 16, Our company was contacted by the customer on January 18, 2016that one of the four items she ordered was missingA replacement order was mailed out and expected to arrive today via US Mail. I am failing to see where the complaint was necessary, but hope that once the item arrives today the complaint will be amicably resolved.If I may be of any assistance to the Revdex.com's Office, please do not hesitate to contact me directly.***In transitOut for deliveryWALTHAM, MAScheduled delivery:Fri 1/22/by end of daySincerely,Kathleen W***DirectorTaylor Gifts, Inc
February 24, 2016*** ***Revdex.comComplaint ID# *** ***Dear *** ***This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ***.*** *** is responsible for the return of the
unwanted items, we will pay for the one defective item to be returnedThe return label that *** *** is speaking of; attached to the invoice is simply a shipping label with our returns address, not a pre-paid labelA label will be emailed to *** *** to return the one defective item at our cost. As well, the credit statement that *** *** is speaking of is being taken out of contextWe tell all of our customers to allow billing cycles for the credit to appear on their statement, not it takes two months to receive credit. Credit will be issue as soon as the items are returned and processed through our warehouse. If I may be of any further assistance to the Revdex.com, please let me know.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
August 10, 2015Revdex.comAttention: *** *** ***Case Number: *** ** ***Dear *** ***This letter is in reference to the recent correspondence I received from your organization in regards to a complaint set forth by *** *** * ***. I sincerely apologize
for the inconvenience *** *** has had in resolving this matter and for the rudeness she endured while trying to rectify the situation.A refund check has been issued in the amount of $for the item that is currently on backorderIt is being overnighted to her, she will receive it tomorrow afternoon.Again, my sincerest apologies for all of the aggravation *** *** has enduredI hope this matter is now amicably resolved to *** ***'s satisfaction.If I may be of any further assistance to the Revdex.com please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
November 23, 2015 Revdex.comAttention: *** ***
Complaint ID Number: *** ** ***Dear *** ***,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ** ***.Credit in the
amount of $has been issued back to the *** card card used for the purchaseThe remaining balance of the order that was on back order has been cancelled as requested.The back ordered item were never billed to the ***We apologize for the inconvenience.If I may be of any further assistance to the Revdex.com's office, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
February 29, 2016Revdex.comAttention: *** ***
Complaint ID# *** * ***
Dear *** ***,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ** ***.We sincerely apologize for any
inconvenience this matter has caused *** *** Unfortunately we can not accept pre-paid cards in our system therefore causing the decline issue over and over on his ordersUnfortunately the item is out of stock through the manufacturer and tentatively will not be available for at least another 6-weeksI have issued a refund check in the amount of $for the amount of the runnersSince we can not accept pre-paid goft card we can not issue credits to them either, hence the refund check.We are overnighting it to *** ***, he should receive it tomorrowAgain; our deepest apologies for this matter, we hope this amicably resolves the complaint to his satisfaction.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
September 5, 2015Revdex.comAttention: *** ***Complaint ID# *** * ***Dear *** ***,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** * ***.I sincerely apologize for the
grave oversight on my companies behalfThe original order was lost in transit and we have been waiting for a new shipment of them to arrive back in to our warehouse. We now have them back in and one has been shipped out to her*** *** should receive the bra on September 8, 2015. If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
August 11, 2015Revdex.comAttention: [redacted] Complaint ID# - [redacted] ***Dear [redacted] ,This letter is in response to a complaint set forth by [redacted] ***Our records indicate that this matter has since been resolvedMsHill was credited yesterday, August 10th in the amount of $[redacted] can easily confirm this by speaking with her bank / credit card companyWe apologize for the inconvenience.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
August 6, 2015Revdex.comAttention: [redacted] Complaint ID# [redacted] ***Dear [redacted] ,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted] ***.We sincerely apologize for the lengthy back order that has occurred with our manufacturerWe have issued a refund as requested by [redacted] ***.The refund check will be overnighted and they will receive it tomorrow afternoonWe have also removed them from both the Taylor Gifts and Better Senior Living catalog mailing lists.If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
April 8, 2016Revdex.comAttention: [redacted] Complaint ID Number: [redacted] ***Dear [redacted] ,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted] ***Taylor Gifts issued [redacted] a refund to her [redacted] account back in March, it was never claimedWe have again issued the money due to [redacted] ***to her [redacted] account, a copy of the funds sent are attachedShe may retrieve her money through her [redacted] at any time.If I may be of any further assistance to the Revdex.com's Office, please do not hesitate to contact me directly.Sincerely,Kathleen [redacted] W***Taylor Gifts, Inc
March 29, 2015Revdex.comAttention: [redacted] Complaint Reference No: [redacted] ***Dear [redacted] ,This letter is in correspondence to a recent letter we received from your organization in regards to a complaint set forth by ** [redacted] ***.We sincerely apologize for any inconvenience we may have caused [redacted] ***Unfortunately since we are not the manufacturer of this item and can no longer guarantee a delivery date [redacted] has been credited back for all charges ($85.73) and all back orders have been cancelledHe may keep the item(s) he has already received, we will not need them returned.We understand that this situation although unavoidable has been very stressful and we apologize that this complaint could not be settled in a more amicable method to [redacted] ***'s satisfaction.If I may be of any further assistance to the Revdex.com's office, please do not hesitate to contact me.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
January 20, 2016Revdex.comAttention; [redacted] Complaint Reference No: [redacted] Dear [redacted] ,This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by [redacted] .We apologize for the inconvenience this matter caused [redacted] The item ordered ships directly from the manufacturer, it had been on back order and we had been waiting for it to ship.As of 1/15/the item was still on back order and therefore the order cancelled [redacted] has never been billed for the order and now that the cancellation has been processed on it, it never will be.Again; my sincerest apologies for the matter in which [redacted] 's order was handledOur representatives should have better communicated the facts of this order.If I may be of any further assistance, please do not hesitate to contact me directly.Sincerely, Kathleen W***DirectorTaylor Gifts, Inc
From: [redacted] ***Date: Fri, Oct 9, at 10:PMSubject: Problem resolveTo: [email protected] 10/9/I received refund check from Taylor Gifts for item not received Problem resolved.Thank you for your assistant and help[redacted] ***ID complaint [redacted]
October 6, 2015Revdex.comAttention: Kadi-Ann StewartComplaint Reference# [redacted] ***Dear [redacted] ,This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by [redacted] ***I sincerely apologize for the inconvenience [redacted] has been put through in trying to get this matter resolvedI have issued a refund check in the amount of $as requested by [redacted] ***; he shouldreceive that within the next three business days [redacted] may keep the incorrect received item or give it away to charity as we do not need it returned to us at this timeAgain, my sincerest apologies to [redacted] ***.If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
February 24, [redacted] Revdex.comComplaint ID# [redacted] Dear [redacted] ,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted] .This matter was something that was just brought to our attention for the first time on Monday February ,by [redacted] We have been working with the manufacturerto resolve the issueTaylor Gifts does have a day return policy that is clearly stated in our catalog, pick ticket, website, etc.; nearly six months after the fact takes a bit of time to resolve, especially when the item is shipped directlyfrom the manufacturer and not our own facilityThe manufacturer has agreed to replace the frame onlyThe replacement should be received within 7-business daysAny further frustrations [redacted] has with the product after this will need to be dealt with through the manufacturer directlySincerely,Kathleen W [redacted] Taylor Gifts, Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
November 18, Revdex.comAttention: [redacted] Complaint Reference Number: [redacted] Dear [redacted] ,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted] .Our records indicate that [redacted] has never requested to cancel the remaining balance of his order that was on back orderWe have notified [redacted] twiceof the delay, on October 16th and again on November 6thWe will gladly cancel the balance of his order and issue a refund check in the amount of $immediatelyThank youKathleen [redacted] W***DirectorTaylor Gifts, Inc
The wireless internet service they offer is terribleI have to reset my router, which they informed me was brand new, at least once a dayI pay almost $a month for very slow, very unreliable internet serviceI would rather be able to have Comcast, but I was informed that Scatter Creek holds monopoly on the lines in the area
February 8, 2016Revdex.comAttention: *** ***Complaint ID# *** ***Dear *** ***,We will gladly re-cut *** ***'s refund check in the amount $We are issuing a stop payment on the original check # ***, if this check should show up, the check should be destroyedThe new refund check will arrive tomorrow via *** signature. If I may be of any further assistance, please do not hesitate to contact me.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
January 22, 2016Revdex.comAttention: *** ***Complaint ID# *** ***
Dear *** ***This is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ***.Our records indicate that the original order
was placed on January 10, and was shipped out on January 16, Our company was contacted by the customer on January 18, 2016that one of the four items she ordered was missingA replacement order was mailed out and expected to arrive today via US Mail. I am failing to see where the complaint was necessary, but hope that once the item arrives today the complaint will be amicably resolved.If I may be of any assistance to the Revdex.com's Office, please do not hesitate to contact me directly.***In transitOut for deliveryWALTHAM, MAScheduled delivery:Fri 1/22/by end of daySincerely,Kathleen W***DirectorTaylor Gifts, Inc
February 24, 2016*** ***Revdex.comComplaint ID# *** ***Dear *** ***This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ***.*** *** is responsible for the return of the
unwanted items, we will pay for the one defective item to be returnedThe return label that *** *** is speaking of; attached to the invoice is simply a shipping label with our returns address, not a pre-paid labelA label will be emailed to *** *** to return the one defective item at our cost. As well, the credit statement that *** *** is speaking of is being taken out of contextWe tell all of our customers to allow billing cycles for the credit to appear on their statement, not it takes two months to receive credit. Credit will be issue as soon as the items are returned and processed through our warehouse. If I may be of any further assistance to the Revdex.com, please let me know.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
August 10, 2015Revdex.comAttention: *** *** ***Case Number: *** ** ***Dear *** ***This letter is in reference to the recent correspondence I received from your organization in regards to a complaint set forth by *** *** * ***. I sincerely apologize
for the inconvenience *** *** has had in resolving this matter and for the rudeness she endured while trying to rectify the situation.A refund check has been issued in the amount of $for the item that is currently on backorderIt is being overnighted to her, she will receive it tomorrow afternoon.Again, my sincerest apologies for all of the aggravation *** *** has enduredI hope this matter is now amicably resolved to *** ***'s satisfaction.If I may be of any further assistance to the Revdex.com please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
November 23, 2015 Revdex.comAttention: *** ***
Complaint ID Number: *** ** ***Dear *** ***,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ** ***.Credit in the
amount of $has been issued back to the *** card card used for the purchaseThe remaining balance of the order that was on back order has been cancelled as requested.The back ordered item were never billed to the ***We apologize for the inconvenience.If I may be of any further assistance to the Revdex.com's office, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
February 29, 2016Revdex.comAttention: *** ***
Complaint ID# *** * ***
Dear *** ***,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ** ***.We sincerely apologize for any
inconvenience this matter has caused *** *** Unfortunately we can not accept pre-paid cards in our system therefore causing the decline issue over and over on his ordersUnfortunately the item is out of stock through the manufacturer and tentatively will not be available for at least another 6-weeksI have issued a refund check in the amount of $for the amount of the runnersSince we can not accept pre-paid goft card we can not issue credits to them either, hence the refund check.We are overnighting it to *** ***, he should receive it tomorrowAgain; our deepest apologies for this matter, we hope this amicably resolves the complaint to his satisfaction.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
September 5, 2015Revdex.comAttention: *** ***Complaint ID# *** * ***Dear *** ***,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** * ***.I sincerely apologize for the
grave oversight on my companies behalfThe original order was lost in transit and we have been waiting for a new shipment of them to arrive back in to our warehouse. We now have them back in and one has been shipped out to her*** *** should receive the bra on September 8, 2015. If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc