January 20, 2016Revdex.comAttention; [redacted]Complaint Reference No: [redacted]
Dear [redacted],This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].We apologize for the...
inconvenience this matter caused [redacted]. The item ordered ships directly from the manufacturer, it had been on back order and we had been waiting for it to ship.As of 1/15/2016 the item was still on back order and therefore the order cancelled. [redacted] has never been billed for the order and now that the cancellation has been processed on it, it never will be.Again; my sincerest apologies for the matter in which [redacted]'s order was handled. Our representatives should have better communicated the facts of this order.If I may be of any further assistance, please do not hesitate to contact me directly.Sincerely, Kathleen W[redacted]DirectorTaylor Gifts, Inc.
March 29, 2015Revdex.comAttention: [redacted]Complaint Reference No: [redacted]Dear [redacted],This letter is in correspondence to a recent letter we received from your organization in regards to a complaint set forth by **. [redacted].We sincerely apologize for any...
inconvenience we may have caused [redacted]. Unfortunately since we are not the manufacturer of this item and can no longer guarantee a delivery date. [redacted] has been credited back for all charges ($85.73) and all back orders have been cancelled. He may keep the item(s) he has already received, we will not need them returned.We understand that this situation although unavoidable has been very stressful and we apologize that this complaint could not be settled in a more amicable method to [redacted]'s satisfaction.If I may be of any further assistance to the Revdex.com's office, please do not hesitate to contact me.Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
February 24, 2016[redacted]Revdex.comComplaint ID# [redacted]Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].This matter was something that was just...
brought to our attention for the first time on Monday February 22 ,2016 by [redacted]. We have been working with the manufacturerto resolve the issue. Taylor Gifts does have a 45 day return policy that is clearly stated in our catalog, pick ticket, website, etc.; nearly six months after the fact takes a bit of time to resolve, especially when the item is shipped directlyfrom the manufacturer and not our own facility. The manufacturer has agreed to replace the frame only. The replacement should be received within 7-10 business days. Any further frustrations [redacted]has with the product after this will need to be dealt with through the manufacturer directly. Sincerely,Kathleen W[redacted]
[redacted]Taylor Gifts, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
August 31, 2015Revdex.comAttention: [redacted]
Complaint ID# [redacted]Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted]Our records indicate that the item...
in question has not been received back to our facility as of today. If [redacted] has a receipt and or tracking number, this would be most helpful in tracking down the item. To amicably resolve this matter we have issued a full refund for the item while we investigate the missing item.If I may be of any further assistance to the Revdex.com, please let me know.Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
From: [redacted]<[redacted].com>Date: Tue, Aug 18, 2015 at 6:41 AMSubject: ResolvedTo: [email protected] complaint has been resolved. They sent me a check for the full amount of what they owed. Thank You [redacted]
February 24 ,2016[redacted]Revdex.comComplaint ID# [redacted]
Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].We apologize greatly for the item in questions...
lengthy back order time; unfortunately since we do not manufacture the item, we are at the mercy of our vendor.Since [redacted] feels that the necessity of legal action is inevitable, we feel it is best to return the funds to him and allow him to seek the item elsewhere.We are overnighting the refund amount ($27.23) today and he should receive it tomorrow. If I may be of any further assistance to the Revdex.com's Office, please do not hesitate to contact me directly.Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I have sent receipt via email to the address Ms W[redacted] provided. Only way I could do it was take a picture of it and send via email. I'll wait to see if I get refund.Thank you for your assistance. [redacted]
June 26, 2015Revdex.comAttention [redacted]Reference: [redacted]Dear [redacted],This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by **. [redacted].I sincerely apologize for the inconvenience [redacted]...
[redacted] has had with her order. It appears the first order was lost in transit and a replacement order was issued; unfortunately at that time the item was on back order.The replacement order has been cancelled and the credit for the order in the amount of $49.98 was issued back to the [redacted] card on 6/25/2015. Taylor Gifts clearly mis-communicated with [redacted] and severely dropped the ball.This situation will be brought to the attention of all who were involved so that retraining may be administered.If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly. Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
August 6, 2015Revdex.comAttention: [redacted]Complaint ID# [redacted]Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted] [redacted].We sincerely apologize for the lengthy back order...
that has occurred with our manufacturer. We have issued a refund as requested by [redacted].The refund check will be overnighted and they will receive it tomorrow afternoon. We have also removed them from both the Taylor Gifts and Better Senior Living catalog mailing lists.If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
September 15, 2015Revdex.comAttention: [redacted]Complaint Reference # [redacted]Dear [redacted],I sincerely apologize for the inconvenience [redacted] has had to experience with trying to resolve this matter. I have issued the full credit back to [redacted]'s [redacted]...
card($69.51) used for the original purchase.If [redacted] receives the refund check he may destroy it as we have issued a stop pay on it as we will assume it has been lost in the mail. If I may be of any further assistance to the Revdex.com's Office, please do not hesitate to contact me directly.Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
June 30, 2015Revdex.comAttention: [redacted]Reference: [redacted]Dear Ms. [redacted],This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by Ms. [redacted].Our records indicate that there was...
miscommunication on both sides of this complaint but would gladly issue credit for the remainder of the order.We have also closed the account and will no longer solicit Ms. [redacted] in any future advertisements. Thank youKathleen W[redacted]DirectorTaylor Gifts, Inc.
From: [redacted]<[redacted].net>Date: Fri, Oct 9, 2015 at 10:39 PMSubject: Problem resolveTo: [email protected] 10/9/15 I received refund check from Taylor Gifts for item not received. Problem resolved.Thank you for your assistant and help.[redacted]ID complaint [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. And ]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I completely disagree with the statement that in March there was an attempt to return the refund. I would not have called every few days if there was. Anyway, thanks to the Revdex.com I have the refund and I no longer have to deal with Taylor gifts Inc ever again. I am grateful for that.
Regards,
[redacted]
November 18, 2015 Revdex.comAttention: [redacted]Complaint Reference Number: [redacted]
Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].Our...
records indicate that [redacted] has never requested to cancel the remaining balance of his order that was on back order. We have notified [redacted] twiceof the delay, on October 16th and again on November 6th. We will gladly cancel the balance of his order and issue a refund check in the amount of $34.45 immediately. Thank youKathleen * W[redacted]DirectorTaylor Gifts, Inc.
January 20, 2016Revdex.comAttention; [redacted]Complaint Reference No: [redacted]
Dear [redacted],This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].We apologize for the...
inconvenience this matter caused [redacted]. The item ordered ships directly from the manufacturer, it had been on back order and we had been waiting for it to ship.As of 1/15/2016 the item was still on back order and therefore the order cancelled. [redacted] has never been billed for the order and now that the cancellation has been processed on it, it never will be.Again; my sincerest apologies for the matter in which [redacted]'s order was handled. Our representatives should have better communicated the facts of this order.If I may be of any further assistance, please do not hesitate to contact me directly.Sincerely, Kathleen W[redacted]DirectorTaylor Gifts, Inc.
March 29, 2015Revdex.comAttention: [redacted]Complaint Reference No: [redacted]Dear [redacted],This letter is in correspondence to a recent letter we received from your organization in regards to a complaint set forth by **. [redacted].We sincerely apologize for any...
inconvenience we may have caused [redacted]. Unfortunately since we are not the manufacturer of this item and can no longer guarantee a delivery date. [redacted] has been credited back for all charges ($85.73) and all back orders have been cancelled. He may keep the item(s) he has already received, we will not need them returned.We understand that this situation although unavoidable has been very stressful and we apologize that this complaint could not be settled in a more amicable method to [redacted]'s satisfaction.If I may be of any further assistance to the Revdex.com's office, please do not hesitate to contact me.Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
February 24, 2016[redacted]Revdex.comComplaint ID# [redacted]Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].This matter was something that was just...
brought to our attention for the first time on Monday February 22 ,2016 by [redacted]. We have been working with the manufacturerto resolve the issue. Taylor Gifts does have a 45 day return policy that is clearly stated in our catalog, pick ticket, website, etc.; nearly six months after the fact takes a bit of time to resolve, especially when the item is shipped directlyfrom the manufacturer and not our own facility. The manufacturer has agreed to replace the frame only. The replacement should be received within 7-10 business days. Any further frustrations [redacted]has with the product after this will need to be dealt with through the manufacturer directly. Sincerely,Kathleen W[redacted]
[redacted]Taylor Gifts, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
August 31, 2015Revdex.comAttention: [redacted]
Complaint ID# [redacted]Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted]Our records indicate that the item...
in question has not been received back to our facility as of today. If [redacted] has a receipt and or tracking number, this would be most helpful in tracking down the item. To amicably resolve this matter we have issued a full refund for the item while we investigate the missing item.If I may be of any further assistance to the Revdex.com, please let me know.Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
From: [redacted]<[redacted].com>Date: Tue, Aug 18, 2015 at 6:41 AMSubject: ResolvedTo: [email protected] complaint has been resolved. They sent me a check for the full amount of what they owed. Thank You [redacted]
February 24 ,2016[redacted]Revdex.comComplaint ID# [redacted]
Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].We apologize greatly for the item in questions...
lengthy back order time; unfortunately since we do not manufacture the item, we are at the mercy of our vendor.Since [redacted] feels that the necessity of legal action is inevitable, we feel it is best to return the funds to him and allow him to seek the item elsewhere.We are overnighting the refund amount ($27.23) today and he should receive it tomorrow. If I may be of any further assistance to the Revdex.com's Office, please do not hesitate to contact me directly.Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I have sent receipt via email to the address Ms W[redacted] provided. Only way I could do it was take a picture of it and send via email. I'll wait to see if I get refund.Thank you for your assistance. [redacted]
June 26, 2015Revdex.comAttention [redacted]Reference: [redacted]Dear [redacted],This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by **. [redacted].I sincerely apologize for the inconvenience [redacted]...
[redacted] has had with her order. It appears the first order was lost in transit and a replacement order was issued; unfortunately at that time the item was on back order.The replacement order has been cancelled and the credit for the order in the amount of $49.98 was issued back to the [redacted] card on 6/25/2015. Taylor Gifts clearly mis-communicated with [redacted] and severely dropped the ball.This situation will be brought to the attention of all who were involved so that retraining may be administered.If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly. Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
August 6, 2015Revdex.comAttention: [redacted]Complaint ID# [redacted]Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted] [redacted].We sincerely apologize for the lengthy back order...
that has occurred with our manufacturer. We have issued a refund as requested by [redacted].The refund check will be overnighted and they will receive it tomorrow afternoon. We have also removed them from both the Taylor Gifts and Better Senior Living catalog mailing lists.If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
September 15, 2015Revdex.comAttention: [redacted]Complaint Reference # [redacted]Dear [redacted],I sincerely apologize for the inconvenience [redacted] has had to experience with trying to resolve this matter. I have issued the full credit back to [redacted]'s [redacted]...
card($69.51) used for the original purchase.If [redacted] receives the refund check he may destroy it as we have issued a stop pay on it as we will assume it has been lost in the mail. If I may be of any further assistance to the Revdex.com's Office, please do not hesitate to contact me directly.Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
June 30, 2015Revdex.comAttention: [redacted]Reference: [redacted]Dear Ms. [redacted],This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by Ms. [redacted].Our records indicate that there was...
miscommunication on both sides of this complaint but would gladly issue credit for the remainder of the order.We have also closed the account and will no longer solicit Ms. [redacted] in any future advertisements. Thank youKathleen W[redacted]DirectorTaylor Gifts, Inc.
From: [redacted]<[redacted].net>Date: Fri, Oct 9, 2015 at 10:39 PMSubject: Problem resolveTo: [email protected] 10/9/15 I received refund check from Taylor Gifts for item not received. Problem resolved.Thank you for your assistant and help.[redacted]ID complaint [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. And ]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I completely disagree with the statement that in March there was an attempt to return the refund. I would not have called every few days if there was. Anyway, thanks to the Revdex.com I have the refund and I no longer have to deal with Taylor gifts Inc ever again. I am grateful for that.
Regards,
[redacted]
November 18, 2015 Revdex.comAttention: [redacted]Complaint Reference Number: [redacted]
Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].Our...
records indicate that [redacted] has never requested to cancel the remaining balance of his order that was on back order. We have notified [redacted] twiceof the delay, on October 16th and again on November 6th. We will gladly cancel the balance of his order and issue a refund check in the amount of $34.45 immediately. Thank youKathleen * W[redacted]DirectorTaylor Gifts, Inc.