June 26, 2015Revdex.comAttention: Kadi-Ann StewartReference: Claim ID *** ** ***Dear *** ***,This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ** ***.We sincerely apologize for the
inconvenience *** *** has had in trying to resolve this matterWe have issued a full credit back for the order.We will file a claim with the US Postal service on the returned package that we have not received back.If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
September 21, 2015Revdex.comAttention: *** *** ***Reference: *** ***Dear *** ***,This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ***.As my representatives stated a bra
is considered a personal care itemI believe we can all agree that we would not want a company to send us undergarments that another person had worn, not to mention that once clothing has been worn you increase the risk of spreading germs and disease without even knowing itWe include this information on our website, in our packaging, catalog copy and on our invoicesWe are not the size of ***'s or ***'s who may be able to incur this kind of overhead loss but as a family owned company we can not afford to have to throw out the merchandise because the customer does not want and the manufacturer will not accept back. As a one time courtesy I will allow *** *** to return the bra, at her own expense for an exchange of a different sizeI have enclosed the return address below that she may mail it back toOnce it is returned, the new product will be mailed out:Better Senior LivingAttn: Return DeptP.OBox ***Pottstown, PA ***If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorBetter Senior Living
August 24, 2015Revdex.comAttention: *** ***Complaint ID# *** ***Dear Ms***,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by Ms*** ***.We, Taylor Gifts, Incare not
affiliated, partnered or associated with the TV advertising as Ms*** states several times in her complaint; we are simply a catalog company that sells the item just like hundreds of other companies.We shipped the items Ms*** ordered from us and her Post Office delivered itSincere Ms*** feels the need to slander Taylor Gifts for the incompetency of her post office or theft from her property, we are returning the funds in the amount of $back to her *** card; her account will be closed and Ms*** will be removed from our catalog mailing list.If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
March 28, 2016Revdex.comAttention* *** ***Reference No: *** ** ***
Dear *** ***,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ** ***.I would like to express my sincerest
apologies for the inconvenience *** *** has been put through while trying to resolve his issue with our company.This matter should have never taken this long to resolve, I will personally discuss the matter with Amanda D*** so that situations such as this do not happen in the future.Full credit has been issued back for the order.Again, I do sincerely apologize for this matter and if I may be of any further assistance, please do not hesitate to contact me directly. Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
P.Sthank you for your help andto the Director of Better Senior living MsKathleen W***.I will return in next few days...not easy for me to get to the post office but will try to get help to get me there.thk you
July 20, 2015Revdex.comAttention Ms*** *** Complaint ID # - *** ***Dear Ms***,This letter is in response to a recent correspondence received from your organization in regards to a complaint set forth by Ms*** ***.Once the receipt is provided
the shipping cost will be immediately creditedThe Receipt may be mailed to ***. Thank youKathleen W***Director Taylor Gifts, Inc
September 9, 2015Revdex.comAttention: *** ***Reference# *** * ***Dear *** ***,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ***I sincerely apologize for the
inconvenience *** *** has endured while trying to resolve this matterA replacement order has been sent out to her;she should receive it tomorrow It appears that the original had been lost in transit and we had been waiting for a new shipment of them to arrive. Again, my sincerest apologies.If I may be of any further assistance to the Revdex.com's Office, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
P.SI received a refund check in the amount of $that was sent via *** and received on the morning of 11/19/I am completely satisfied with your prompt and efficient attention to this matter.THANKS!*** ** ***
February 3, 2016 Revdex.comAttention: *** ***Complaint Reference I.D- *** ***
Dear *** ***,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ***Our records indicate that
this matter has since been resolved*** ***'s return was processed and a refund check was mailed out to her attentionon January 20, in the amount of $Due to the recent weather the refund may have been delayedShe should be receiving it any day now.If I may be of any further assistance to the Revdex.com's office, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
February 28, 2016Revdex.comAttention: *** ***Complaint ID# *** * ***
Dear *** ***,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** * ***.We apologize great for any inconvenience
*** *** has had in trying to resolve this matter*** *** has been credited back for every item he has claimed not to have received*** *** should see the credit issue back to his *** within 24-hoursAny items that may show after this complaint has been closed, he may simply keep asa courtesy.If I may be of any further assistance to the Revdex.com's Office, please let me know.Sincerely,Kathleen * W***DirectorTaylor Gifts, Inc
September 29, 2015Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted]I sincerely apologize for the inconvenience [redacted] has been put through in trying to resolve this matter. I have...
issued the refund for the $39.98 as requested and she should receive it tomorrow.If I may be of any further assistance, please do not hesitate to contact me directly.Sincerely,Kathleen WDirector
August 11, 2015Revdex.comAttention: [redacted]Complaint ID# - [redacted]Dear [redacted],This letter is in response to a complaint set forth by [redacted]Our records indicate that this matter has since been resolved. Ms. Hill was credited yesterday, August 10th in...
the amount of $66.50.[redacted] can easily confirm this by speaking with her bank / credit card company. We apologize for the inconvenience.Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
April 8, 2016Revdex.comAttention: [redacted]Complaint ID Number: [redacted]Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted]Taylor Gifts issued [redacted] a refund to...
her [redacted] account back in March, it was never claimed. We have again issued the money due to [redacted]to her [redacted] account, a copy of the funds sent are attached. She may retrieve her money through her [redacted] at any time.If I may be of any further assistance to the Revdex.com's Office, please do not hesitate to contact me directly.Sincerely,Kathleen * W[redacted]Taylor Gifts, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
October 6, 2015Revdex.comAttention: Kadi-Ann StewartComplaint Reference# [redacted]Dear [redacted],This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by [redacted]I sincerely apologize for the inconvenience...
[redacted] has been put through in trying to get this matter resolved. I have issued a refund check in the amount of $40.95 as requested by [redacted]; he shouldreceive that within the next three business days. [redacted] may keep the incorrect received item or give it away to charity as we do not need it returned to us at this time. Again, my sincerest apologies to [redacted].If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
March 9, 2016Revdex.comAttention: [redacted]Complaint I.D. # [redacted]Dear [redacted],As Taylor Gifts originally stated in its original rebuttal, credit would be issued when the items were returned and processed through its warehouse.The items have been received and credit has been issued as originally stated. I am sure [redacted] can or has verified this information already with the card issuer, yet has failed to close the complaint as resolved.We would appreciate the Revdex.com closing the complaint as resolved as credit has been issued as requested by customer.Thank you,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
August 10, 2015Revdex.comAttention: [redacted]Case Number: [redacted]
Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].Our records indicate that [redacted]...
[redacted] was issued a credit in the amount of $40.93 on 8/6/2015 for non-receipt of her purchase. I do apologize that [redacted] did encounter issues using our web chat, it has just been installed and we are working out issues with the program. My most sincerest apologies for the inconvenience [redacted] endured.If I may be of any further assistance to the Revdex.com please do not hesitate to contact me directly.Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I was told by customer service that 2 billing cycles were 2 months! She sent me a label after I already sent the package what's the purpose of sending the defective items separately from the same items I don't want because the quality is horrible? Makes absolutely no sense!. Plus my returned was received on Feb 26th its now the 4th and I still have no refund! Where's my refund what are you saying is meant by 2 billing cycles? I request a refund immediately! VERY POOR BUSINESS PRACTICES!
Regards,
[redacted]
June 26, 2015Revdex.comAttention: Kadi-Ann StewartReference: Claim ID *** ** ***Dear *** ***,This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ** ***.We sincerely apologize for the
inconvenience *** *** has had in trying to resolve this matterWe have issued a full credit back for the order.We will file a claim with the US Postal service on the returned package that we have not received back.If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
September 21, 2015Revdex.comAttention: *** *** ***Reference: *** ***Dear *** ***,This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ***.As my representatives stated a bra
is considered a personal care itemI believe we can all agree that we would not want a company to send us undergarments that another person had worn, not to mention that once clothing has been worn you increase the risk of spreading germs and disease without even knowing itWe include this information on our website, in our packaging, catalog copy and on our invoicesWe are not the size of ***'s or ***'s who may be able to incur this kind of overhead loss but as a family owned company we can not afford to have to throw out the merchandise because the customer does not want and the manufacturer will not accept back. As a one time courtesy I will allow *** *** to return the bra, at her own expense for an exchange of a different sizeI have enclosed the return address below that she may mail it back toOnce it is returned, the new product will be mailed out:Better Senior LivingAttn: Return DeptP.OBox ***Pottstown, PA ***If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorBetter Senior Living
August 24, 2015Revdex.comAttention: *** ***Complaint ID# *** ***Dear Ms***,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by Ms*** ***.We, Taylor Gifts, Incare not
affiliated, partnered or associated with the TV advertising as Ms*** states several times in her complaint; we are simply a catalog company that sells the item just like hundreds of other companies.We shipped the items Ms*** ordered from us and her Post Office delivered itSincere Ms*** feels the need to slander Taylor Gifts for the incompetency of her post office or theft from her property, we are returning the funds in the amount of $back to her *** card; her account will be closed and Ms*** will be removed from our catalog mailing list.If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
March 28, 2016Revdex.comAttention* *** ***Reference No: *** ** ***
Dear *** ***,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ** ***.I would like to express my sincerest
apologies for the inconvenience *** *** has been put through while trying to resolve his issue with our company.This matter should have never taken this long to resolve, I will personally discuss the matter with Amanda D*** so that situations such as this do not happen in the future.Full credit has been issued back for the order.Again, I do sincerely apologize for this matter and if I may be of any further assistance, please do not hesitate to contact me directly. Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
P.Sthank you for your help andto the Director of Better Senior living MsKathleen W***.I will return in next few days...not easy for me to get to the post office but will try to get help to get me there.thk you
July 20, 2015Revdex.comAttention Ms*** *** Complaint ID # - *** ***Dear Ms***,This letter is in response to a recent correspondence received from your organization in regards to a complaint set forth by Ms*** ***.Once the receipt is provided
the shipping cost will be immediately creditedThe Receipt may be mailed to ***. Thank youKathleen W***Director Taylor Gifts, Inc
September 9, 2015Revdex.comAttention: *** ***Reference# *** * ***Dear *** ***,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ***I sincerely apologize for the
inconvenience *** *** has endured while trying to resolve this matterA replacement order has been sent out to her;she should receive it tomorrow It appears that the original had been lost in transit and we had been waiting for a new shipment of them to arrive. Again, my sincerest apologies.If I may be of any further assistance to the Revdex.com's Office, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
P.SI received a refund check in the amount of $that was sent via *** and received on the morning of 11/19/I am completely satisfied with your prompt and efficient attention to this matter.THANKS!*** ** ***
February 3, 2016 Revdex.comAttention: *** ***Complaint Reference I.D- *** ***
Dear *** ***,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** ***Our records indicate that
this matter has since been resolved*** ***'s return was processed and a refund check was mailed out to her attentionon January 20, in the amount of $Due to the recent weather the refund may have been delayedShe should be receiving it any day now.If I may be of any further assistance to the Revdex.com's office, please do not hesitate to contact me directly.Sincerely,Kathleen W***DirectorTaylor Gifts, Inc
February 28, 2016Revdex.comAttention: *** ***Complaint ID# *** * ***
Dear *** ***,This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by *** *** * ***.We apologize great for any inconvenience
*** *** has had in trying to resolve this matter*** *** has been credited back for every item he has claimed not to have received*** *** should see the credit issue back to his *** within 24-hoursAny items that may show after this complaint has been closed, he may simply keep asa courtesy.If I may be of any further assistance to the Revdex.com's Office, please let me know.Sincerely,Kathleen * W***DirectorTaylor Gifts, Inc
September 29, 2015Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted]I sincerely apologize for the inconvenience [redacted] has been put through in trying to resolve this matter. I have...
issued the refund for the $39.98 as requested and she should receive it tomorrow.If I may be of any further assistance, please do not hesitate to contact me directly.Sincerely,Kathleen WDirector
August 11, 2015Revdex.comAttention: [redacted]Complaint ID# - [redacted]Dear [redacted],This letter is in response to a complaint set forth by [redacted]Our records indicate that this matter has since been resolved. Ms. Hill was credited yesterday, August 10th in...
the amount of $66.50.[redacted] can easily confirm this by speaking with her bank / credit card company. We apologize for the inconvenience.Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
April 8, 2016Revdex.comAttention: [redacted]Complaint ID Number: [redacted]Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted]Taylor Gifts issued [redacted] a refund to...
her [redacted] account back in March, it was never claimed. We have again issued the money due to [redacted]to her [redacted] account, a copy of the funds sent are attached. She may retrieve her money through her [redacted] at any time.If I may be of any further assistance to the Revdex.com's Office, please do not hesitate to contact me directly.Sincerely,Kathleen * W[redacted]Taylor Gifts, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
October 6, 2015Revdex.comAttention: Kadi-Ann StewartComplaint Reference# [redacted]Dear [redacted],This letter is in reference to a recent correspondence received by your organization in regards to a complaint set forth by [redacted]I sincerely apologize for the inconvenience...
[redacted] has been put through in trying to get this matter resolved. I have issued a refund check in the amount of $40.95 as requested by [redacted]; he shouldreceive that within the next three business days. [redacted] may keep the incorrect received item or give it away to charity as we do not need it returned to us at this time. Again, my sincerest apologies to [redacted].If I may be of any further assistance to the Revdex.com, please do not hesitate to contact me directly.Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
March 9, 2016Revdex.comAttention: [redacted]Complaint I.D. # [redacted]Dear [redacted],As Taylor Gifts originally stated in its original rebuttal, credit would be issued when the items were returned and processed through its warehouse.The items have been received and credit has been issued as originally stated. I am sure [redacted] can or has verified this information already with the card issuer, yet has failed to close the complaint as resolved.We would appreciate the Revdex.com closing the complaint as resolved as credit has been issued as requested by customer.Thank you,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
August 10, 2015Revdex.comAttention: [redacted]Case Number: [redacted]
Dear [redacted],This letter is in response to a recent correspondence received by your organization in regards to a complaint set forth by [redacted].Our records indicate that [redacted]...
[redacted] was issued a credit in the amount of $40.93 on 8/6/2015 for non-receipt of her purchase. I do apologize that [redacted] did encounter issues using our web chat, it has just been installed and we are working out issues with the program. My most sincerest apologies for the inconvenience [redacted] endured.If I may be of any further assistance to the Revdex.com please do not hesitate to contact me directly.Sincerely,Kathleen W[redacted]DirectorTaylor Gifts, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I was told by customer service that 2 billing cycles were 2 months! She sent me a label after I already sent the package what's the purpose of sending the defective items separately from the same items I don't want because the quality is horrible? Makes absolutely no sense!. Plus my returned was received on Feb 26th its now the 4th and I still have no refund! Where's my refund what are you saying is meant by 2 billing cycles? I request a refund immediately! VERY POOR BUSINESS PRACTICES!
Regards,
[redacted]