Schomp Automotive Group

We do apologize to Mr [redacted] for any inconvenience causedSchomp has given Mr [redacted] $until [redacted] completes the refundPlease let us know if we can be of any further assistance

This is [redacted] , the General Manager of Schomp MINII talked to [redacted] 's partner, [redacted] yesterday [redacted] was upset about the repair to his MINIHe explained thesituation which I understood to be accurateHe had taken his MINI to [redacted] to buy tires [redacted] told him that they could not remove one of the wheels due to a lug nut that would not come offWe inspected the lug and saw that it was a locking wheel nutIt appeared to be damaged and we could not remove it without some major effortand possible additional expense [redacted] and [redacted] bought the car from us over years ago ( we inspected the car for selling on Nov27, ) and we have no record of seeing the car since they purchased itI told [redacted] that I didn't know when the lug was damaged but that I would take care of it anyways at no charge [redacted] was still upset and was not happy about the trouble dealing with the repairI then told [redacted] that I would give him a $gift card because I didn't want him to be unhappy [redacted] then said that he didn't want to talk about it anymore and hung up.We gave them the gift card last night when they picked up their carI am sorry that they feel upset about this repairI diligently tried to explain that I understood their frustration and that Iwould pay for the repair even though I felt that we didn't do anything wrongI am more than happy to continue our relationship with [redacted] and [redacted] and they can contact me anytime (24/) on my personal cell phone (###-###-####) to further discuss the situationfurther discuss on my personal cell phone 24/

(The consumer indicated he/she DID NOT accept the response from the business.) -The do not need to know my EXACT address , I showed them the colorado.gov website, where the taxes are calculated at the city levelPLUS one of their documents said I HAVE to give our my address for their marketing department and it also says ( on the back ) that I CANNOT UNSUBSCRIBE -Also I am not talking about my identity , I am talking about the fact that they wanted my SOCIAL SECURITY NUMBER on an [redacted] credit application -the key , the sales person said I will get 3, the next guy said it will cost me $40, and the tech guy said it was $for the key plus his laborIf you really wanna make me a key just mail me one

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey did resolve the issue as far as reimbursing me for the amount I paid for a rental during the time I didn't have a vehicleThey did have me resolve this issue with their attorney who is very helpful I called him this morning give them the amount it within just a few hours he contacted me back letting me know they were willing to reimburse me that part so I was set whole and not out all that moneyThey are having me pick the check up tomorrow however as a consumer I'm not going to abuse the Revdex.com I will you be using it properly and that's why wanted to contact them even though the case was closed to show that there was resolution as well as other consumers can see that they did follow through and was able to resolve my issue Sincerely, [redacted]

We have contacted [redacted] and apologized for what had happened and her inconvenienceWe mailed a copy of the repair order showing the completed repairs to [redacted] today 09/28/

We have read the included letter by, Mr [redacted] to the Revdex.com and reviewed our actions and involvement with this concernThe concern received by the Revdex.com was regarding the request to replace the IMA battery on Mr [redacted] 's [redacted] Hybrid; VIN [redacted] and that Schomp [redacted] did not share that there was existing coverage on the [redacted] Hybrid as extended by American ***Our records indicate that on January 26th, the vehicle read 166,miles on its odometer as this was the first time the [redacted] had come to our facility for any type of work/evaluationA secondary visit to our dealership, February 4th, showed that its mileage was represented as 167,Consistent with that of a increase in mileage between visits.American [redacted] released on July 10th, that of bulletin, 12-which extended the IMA battery's coverage to that of years or 162,miles, whichever comes first The purchase of Mr [redacted] 's vehicle was on April 30th, So for for all extensive purposes the [redacted] was within its allotted time frame but had exceeded its mileage limitations by some 4,milesFebruary 4th, 2016, on the second visit our service department contacted American [redacted] on Mr [redacted] 's behalf American [redacted] offered a 20/split with American [redacted] covering 20% of the repairsThis offer was declined.Our records also indicate that on both visits there were no charges by our service department.We at Schomp [redacted] understand that these are not the desired results for Mr [redacted] Based on the information that is/was available to Schomp ***, us contacting American [redacted] and their willingness to help aid with the repair, we at Schomp [redacted] feel we acted in the best interest of Mr [redacted] and were forthcoming with all information provided.Sincerely,Michael TD [redacted] - Head of Customer Relations

Mr***, First and foremost I wish to apologize for your reimbursement to have taken this long. You should have never had to get to this point but I am glad that you did so I can get this resolved for youTo say the least, we dropped the ball and will be brought to the attention of
those mentioned in your concern. I have made a check request and turned in to accounts payable for the amount of $and will be mailed out by tomorrow. Again, I would like to apologize on behalf of Schomp Honda Sales, Schomp Honda and that of the Schomp Automotive Group in the mishandling of your concern. Sincerely,Michael T D***Head of Schomp Honda Customer Relations

On behalf of Schomp BMW we are sorry that Mrs *** is not happy with the resolution she agreed upon when selling us her carMrs *** understands as she is an attorney that Schomp BMW did everything they possibly could at the time to assist and help her, in which she has recognized in meetingsMrs *** has had numerous conversations with BMW North America and is still not satisfiedwith her agreed upon outcomeMrs *** Schomp BMW did everything we could have done for you at this unfortunate time

This issue has been handled to the customers complete satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/07/27) */
*** *** is absolutely correct that he is not in an *** areaHowever, he did not pay any *** sales taxThe 1.0% county and .10% *** *** *** was combined under the wrong label *** on the buyers order
The correct tax that was
due per the *** *** locator is % State, % County, % *** *** and % total for $We collected a total of $
Attached, please find copies of the buyers order that has *** *** *** and *** *** *** categorized in error as *** *** as well as the *** *** locator
Thank you and feel free to contact me personally if I can be of any further assistance
*** ***
General Sales Manager
Schomp Honda

Mr and Mrs *** called Schomp BMW right when the malfunction took place on there carSchomp took immediate action while sending out a tow truck and loaner carUpon receiving the car in our shop we found the fix to be minor and repaired the car same day under factory warrantyMr and
Mrs *** did not want to pick the car back up as they felt unsafeAfter assuring them the car was fixed accurately they demanded BMWNA or Schomp BMW buy there car backMrs *** called BMWNA and Shomp BMW numerous times threatening to seek legal actionMr and Mrs *** came in to Schomp and met with me seeking my assistance with BMWNAAs I called on there behalf and explained there current state BMWNA was kind enough to give The ***s $in Goodwill moniesAfter receiving the goodwill check from BMWNA The ***s wanted me to buy there GTI appraised there car and gave them above market value for them insight of making them as happy and fulfilled as I couldIn closing The ***s came in and agreed upon the appraised number I gave them and sold Schomp BMW there car at there willBMWs factory warranty took care of all expenses and issues as all warranties due

Mr *** we understand you are upset that you bought a car from another dealership without having the car inspected or checked outSchomp has consulted you and shown empathy for your situationMr Battista was never in your face and was actually sitting down calmly when he asked you please leave and get your attorneys involved as you continue to threatenIn closing Schomp BMW put forth $to help Mr *** with his vehicle trying to do the right thingMr ***s car has salvage parts and was bought by Mr *** without being checked out properlyThe only thing Schomp BMW did was try to help someone

Initial Business Response /* (1000, 11, 2015/11/10) */
With taking these unforunate situations very serious I have tried reaching out to Mr *** on diffrent occasions with no response or luck making contact at this time
I would appreciate the oppurtunity to fix this situation
***
***
Initial Consumer Rebuttal /* (3000, 13, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello ***
I did receive 2-voicemails from youI tried to call you back a couple times and left a message 3-days after your messageThis was nearly a week agoI understand you are busy and could be out of town etcWhen you have time I would gladly take your call to discuss this issue furtherWeekends do not work well for me to take the call, so during the week would be best please
At this time we still have not received a copy of the bill of saleThis has been requested well over 7-times nowOnce by one of your managers to that department with you copied on itThat manager told me he would also follwith that department that Monday
This incident has cost us an extra trip to Nebraska with no time-line to do itCommunication could have avoided the entire situation several timesYou and your team work many hours and I am not envious of thatHowever, I have tried to contact different people within your company and have only been given the run aroundThis does not boost the point of contact working with any form of success in our situation
I would be happy to discuss the issue with the ability and communication in regards to getting our bill of sale when you callThe buying experience the day we purchased the car was also very unique and I would also like to discuss that
If you are unable to call and would like me to call you back again, please let me knowIf email communication or via the Revdex.com response system works best, I can do that as well
***
Final Business Response /* (4000, 15, 2015/11/19) */
***,
Please contact me at XXX-XXX-XXXX as this is the best number to reach me on as I explained in my voicemailsIf I don not answer I apologize but please leave a detailed message with best contact information
Look forward to getting this resolved,
*** ***
XXX-XXX-XXXX

We do apologize for any inconveniences to Mr*** We are required by law to know the identity of everyone we sell a vehicle toWe also need to know the exact address of all customers in order to figure the correct sales tax as different address within the same cities in Colorado may or may
not be required to pay taxes like RTD and Arts as an exampleWe have removed Mr*** contact information out of all of our databases and he will no longer receive any marketing from usWe do not share any customer information with other or outside companiesMr*** is welcome to contact me in order to make arrangemets to get an addition key at no charge to himIf Mr*** would like to obtain a key on his own and send be an invoice I will reimburse him for that expenseAgain I do apologize for any inconvenience to Mr*** caused by us*** *** ***

Complaint: ***
I am rejecting this response because: I have had contact with the credit union and they have not heard anything from the dealer as of today 03/04/2016 Sincerely,*** ***

We would like to get Mr*** another key for his vehicle and propose the following optionsIn order to properly pair the key to the vehicle so it will work we must have or a dealer must have the vehicle presentWe can do this at our store while Mr*** is waits if he would likeWe are also willing to have Mr*** go to another dealership to have a new key cut and programmed to his vehicle and we will pay the dealer directly for this with a credit card We are also willing to mail Mr*** a check to have the key cut at his own convenience, he will just need to let us know how much to send himWe can also have a check made out and ready for him at the dealership for him to pick up if he would not like to give out his address to mail the checkPlease contact *** *** at *** to make arrangements for which solution Mr*** would likeThank You, *** ***

Mr *** came in to purchase a X40e that we had a special onUnfortunately the stock number in the advertising was already purchased earlierAfter notifying and explaining that to Mr *** we came up with a similar X40e and made it right for Mr ***Within the transaction we went
above and beyond by delivering the Xto him in the mountainsMr *** talked to our sales managers trying to understand why the car had approx miles on the car, we explained in detail why and how it incorporated with the deal/ aggressive pricing he got on the XMr *** then reached out to our General Manager *** *** as they spoke for minutesMr *** expressed his concerns to Mr ***Mr *** took immediate action with Mr ***s demands a pro rated payment check was cut back to Mr *** as he felt he was owed some money for a few lost daysMr *** was in a Schomp BMW service loaner at this time as well In closing Schomp BMW has listened, taken immediate action and gone above and beyond for Mr *** within all aspects of the transaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:Schomp BMW responded to this issue the way I had
hoped, they resolved the issue in business days. I'm unhappy it came to filing a report to get it resolved, but very happy with Gene's help getting it resolvedI also received a fax copy of the letter from *** regarding the removal of the errant account from my credit history; I will check this on March 1st
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***