Schomp Automotive Group

[redacted] has closed the account.  A letter has been generated by [redacted] stating account is closed and credit history is update.  Also, installing XM radio at no charge to the client on March 2nd.  Thank  You

We have been in contact with [redacted] at [redacted] . Yesterday he verified that check # of [redacted] in the amount of $ 4294.41 had been received at [redacted]and the paperwork was being finalized according to [redacted]. We wished the car would have worked out for the customer but this vehicle had a speedometer cluster issuethat we had to send to an out of state specialist. I took longer than either party anticipated and it was the customers wishes to return the car for a refund. We agree100% and have been working with the Credit Union to process the cancellation and refund. The customer can contact [redacted] at [redacted] or myself for any further assistance.[redacted] GSM Schomp MINI.###-###-####

[redacted] is correct that we did not properly execute crediting his account the $500. This is was oversight on our accounting department and will be remedied. Our apologies for the delay.

Initial Business Response /* (1000, 5, 2015/09/03) */
Vehicle was exhibiting electrical concerns to which [redacted] diligently worked to resolve. We sent a valet down to Colorado Springs to drop off a loaner vehicle and bring back the clients car to repair.
Refund has been submitted and is being...

processed through the business office. Client was advised that process takes 10 - 14 business days to complete. That time has not elapsed.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It has been 22 days (August 20th) since a specific compensation term was mentioned. It's been over 5 weeks since it began and there was a promise of some sort of compensation early on. Biggest compliant is complete lack of communication. We are a returning customer and would have thought there would be better resolution, professionalism and responsiveness.
Final Business Response /* (4000, 9, 2015/09/24) */
Refund has been processed. If client has not received stated refund then we will issue another check immediately.
Final Consumer Response /* (2000, 11, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received a check for $250. Was hoping to have additional due diligence compensation as the issue is still not fully resolved. Will not recommend to others or return.

(The consumer indicated he/she DID NOT accept the response from the business.)
-The do not need to know my EXACT address , I showed them the colorado.gov website, where the taxes are calculated at the city level. PLUS one of their documents said I HAVE to give our my address for their marketing department and it also says ( on the back ) that I CANNOT UNSUBSCRIBE
-Also I am not talking about my identity , I am talking about the fact that they wanted my SOCIAL SECURITY NUMBER on an [redacted] credit application
-the key , the sales person said I will get 3, the next guy said it will cost me $40, and the tech guy said it was $80 for the key plus his labor. If you really wanna make me a key just mail me one

Mr. [redacted] purchased a BMW from a private party in 2015. The warranty should have been transferred by the seller at the time of that purchase. Since the transfer did not takeplace , Mr [redacted]s BMW did not have a warranty because BMW did not know of the warranty change. Mr [redacted] needed a repair to his...

BMW on Jan. 25, 2018. He brought it to usand we executed the repair. We discovered that Mr [redacted]'s BMW did not have a warranty before we executed the repair and Mr. [redacted] paid for the repair. Mr. [redacted] was frustratedthat his warranty was not transferred by the private party when he purchased it in 2015. We explained that the only way we could help is to bring this to BMWs attention. We didnotify BMW and the warranty was been transferred. We discounted Mr. [redacted]s repair by 20% even though we were not involved in the previous purchase and had no part in the warranty being transferred by the private party. We wanted Mr. [redacted] to be happy and become a lifetime customer with Schomp BMW. Mr. [redacted] will be reimbursed as soon as the claim is paidby BMW , which should be within 72 hours. Mr. [redacted] told us he was pleased with our efforts but was going to leave this Revdex.com complaint until his claim is paid by the Manufacturer ( BMW ). We understand and will continue to help him with his BMW.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They did resolve the issue as far as reimbursing me for the amount I paid for a rental during the time I didn't have a vehicle. They did have me resolve this issue with their attorney who is very helpful I called him this morning give them the amount it within just a few hours he contacted me back letting me know they were willing to reimburse me that part so I was set whole and not out all that money. They are having me pick the check up tomorrow however as a consumer I'm not going to abuse the Revdex.com I will you be using it properly and that's why wanted to contact them even though the case was closed to show that there was resolution as well as other consumers can see that they did follow through and was able to resolve my issue.
Sincerely,
[redacted]

This is in response to the complaint we received through the Revdex.com on December 8th, 2016, ID of [redacted].On November 8th 2016, our customer came in regarding her end of lease, it was explained that she had several options, including turning in her current lease and obtaining a new lease from Honda....

 A concern the client had with turning in the lease was the possibility of making two payments in one month, one for the last payment of the old lease and the other would be a payment for the new lease.  An option was presented to the customer that we can add the final payment to to the cost of the new lease, which they agreed.  There was a mistake on our end by not applying the last payment or excess mileage charge and sending a check to Honda.A call was received on November 21st, regarding a bill the customer received from Honda, since it was Thanksgiving weekend none of the accounting department was available and assured we would resolve the situation. An option was provided to re-contract the paperwork with the correct information so that we may correctly pay Honda the remaining balance, this was a result of a $4.00 increase on the customer’s monthly payment. The customer declined, and at this point we offered to pay the balance owed. The day after the Holiday weekend, November 28th, 2016, a call was made to the customer confirming that we would pay the balance and that it would take approx 10 business days.  As of today December 9th, 2016 we have confirmation from FedEx that the check was received and signed off by Honda.  We also contacted Honda to inform them that a check was received 12/9/2016 by them and asked if there is any impact on the customer’s credit.  A Honda representative by the name of [redacted] informed that it takes them 2-3 business days to process the check and will not impact the customers credit and actually there will be no phone call or letter sent to the customer regarding the bill since it’s within the 10 day courtesy billing cycle. In no way was our company avoiding a resolution to this issue, unfortunately the timing in which it was handled did not meet our customer's expectation and apologize for any inconvenience.  We set an expectation to the customer that was not met and corrected the problem to make it right.  Kind Regards,

We have contacted [redacted] and apologized for what had happened and her inconvenience. We mailed a copy of the repair order showing the completed repairs to [redacted] today 09/28/2016.

upon investigating this complaint, I discovered that we had unclear communication to this customer from my employees, I have refunded the $150and initialized the steering angle sensor for no charge

We have read the included letter by, Mr. [redacted] to the Revdex.com and reviewed our actions and involvement with this concern. The concern received by the Revdex.com was regarding the request to replace the IMA battery on Mr. [redacted]'s 2007 [redacted] Hybrid; VIN [redacted] and that...

Schomp [redacted] did not share that there was existing coverage on the [redacted] Hybrid as extended by American [redacted]. Our records indicate that on January 26th, 2016 the vehicle read 166,736 miles on its odometer as this was the first time the [redacted] had come to our facility for any type of work/evaluation. A secondary visit to our dealership, February 4th, 2016 showed that its mileage was represented as 167,086. Consistent with that of a normal increase in mileage between visits.American [redacted] released on July 10th, 2015 that of bulletin, 12-077 which extended the IMA battery's coverage to that of 11 years or 162,000 miles, whichever comes first.  The purchase of Mr. [redacted]'s vehicle was on April 30th, 2007. So for for all extensive purposes the [redacted] was within its allotted time frame but had exceeded its mileage limitations by some 4,700 miles. February 4th, 2016, on the second visit our service department contacted American [redacted] on Mr. [redacted]'s behalf.  American [redacted] offered a 20/80 split with American [redacted] covering 20% of the repairs. This offer was declined.Our records also indicate that on both visits there were no charges by our service department.We at Schomp [redacted] understand that these are not the desired results for Mr. [redacted].  Based on the information that is/was available to Schomp [redacted], us contacting American [redacted] and their willingness to help aid with the repair, we at Schomp [redacted] feel we acted in the best interest of Mr. [redacted] and were forthcoming with all information provided.Sincerely,Michael T. D[redacted] - Head of Customer Relations

This is [redacted], the General Manager of Schomp MINI. I talked to [redacted]'s partner, [redacted] yesterday. [redacted] was upset about the repair to his MINI. He explained thesituation which I understood to be accurate. He had taken his MINI to [redacted] to buy 4 tires. [redacted] told him that...

they could not remove one of the wheels due to a lug nut that would not come off. We inspected the lug and saw that it was a locking wheel nut. It appeared to be damaged and we could not remove it without some major effortand possible additional expense. [redacted] and [redacted] bought the car from us over 2 years ago ( we inspected the car for selling on Nov. 27, 2013 ) and we have no record of seeing the car since they purchased it. I told [redacted] that I didn't know when the lug was damaged but that I would take care of it anyways at no charge. [redacted] was still upset and was not happy about the trouble dealing with the repair. I then told [redacted] that I would give him a $100 gift card because I didn't want him to be unhappy. [redacted] then said that he didn't want to talk about it anymore and hung up.We gave them the gift card last night when they picked up their car. I am sorry that they feel upset about this repair. I diligently tried to explain that I understood their frustration and that Iwould pay for the repair even though I felt that we didn't do anything wrong. I am more than happy to continue our relationship with [redacted] and [redacted] and they can contact me anytime (24/7 ) on my personal cell phone (###-###-####) to further discuss the situation. further discuss on my personal cell phone 24/7

We are having a hard time contacting [redacted], We are very confused about the many accusations. Will continue to attempt contact. We understand very littleof this complaint at this point.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

On December 30, 2016 Ms. [redacted] applied to obtain financing on a [redacted], VIN #[redacted] at [redacted].  Ms. [redacted]’s signed credit application was submitted for review to [redacted] on December 30, 2016. For [redacted] to approve the loan Ms. [redacted] was...

required to provide 10 references, Proof of Income , Landline/Cell Phone Bill, as well as a document proving a full payoff or trade in of the current open auto loan that she had at the time for a different vehicle. The above referenced stipulations were communicated to Ms. [redacted] in writing via “Notice of Loan Stipulations” agreement, which she signed on December 31, 2016 prior to the vehicle being delivered to her.  Per the “Notice of Loan Stipulations” agreement, if the outstanding documents were not provided to Schomp Automotive within 2 business days, the loan contract may be cancelled.  The entire financial contract was sent to [redacted] for funding on January 2, 2017 with the outstanding stipulation of proof of her current vehicle being paid off or traded in.  Ms. [redacted] did not provide the proof of either since she voluntary surrendered the vehicle to [redacted], and did not do so until January 18, 2017.  The letter of surrender that Ms. [redacted] provided to [redacted] did not state whether the vehicle was turned in but rather indicated an intention of doing so.  In addition, Mrs. [redacted] provided a receipt of payment to [redacted] via a copy of the manually generated receipt for the installment of $335.00 in an email sent to the client adviser on January 11, 2017.  Neither the letter nor receipt provided by Ms. [redacted] were sufficient to fulfill the bank’s stipulation requirement, as there was no confirmation that the loan was paid off or the vehicle was traded in.  Schomp Automotive was in constant communication with Ms. [redacted] in an attempt to collect the missing documentation and to keep her fully advised of the status of her loan application.  [redacted] ultimately refused the funding of the loan due to lack of proof based on stipulations that they required.  To further complicate matters, Ms. [redacted] filed a bankruptcy on January 18, 2017.  At Ms. [redacted]’s request [redacted] continued attempting to obtain approval of her loan from [redacted]. At that time, [redacted] also requested an additional stipulation since the loan was not funded in the timely fashion, which was proof that 341 meeting of creditors has been completed prior to the funding of the loan.  Given the fact that the 341 meeting was scheduled on February 13, 2017, this stipulation could not  be timely completed. Thus, [redacted] declined to fund the loan for Ms. [redacted].   Ms. [redacted] voluntarily returned the vehicle to [redacted] on January 27, 2017.  At that time [redacted], at the request of Ms. [redacted], placed a hold on the vehicle  in order to attempt pursuing financing on Ms. [redacted]’s behalf, utilizing a co-buyer.  Ms. [redacted] requested that [redacted] retain the $3000.00 she originally utilized as a down payment towards the vehicle loan with [redacted], as a hold for the vehicle.  Ms. [redacted] submitted her and her co-buyers information via electronic application to [redacted] on January 30, 2017 in order to pursue additional financing she requested.  Ms. [redacted] and the co-buyer’s financial information was forwarded to [redacted] by [redacted] the same day.  [redacted] responded to [redacted] on January 31, 2017, providing stipulations necessary to fulfill the loan obligations.  One of which, was that Ms. [redacted]  provide proof of dismissed or discharged bankruptcy.  That stipulation was communicated to Ms. [redacted] on February 1, 2017, but she was unable to provide proof that her bankruptcy has been dismissed or discharged since it was still pending. Ms. [redacted] then asked for [redacted] to provide her with the cash purchase price, including taxes based on the address she provided [redacted].  The full purchase price was emailed to her on February 2, 2017.  Ms. [redacted], on the same day requested that [redacted] continue to hold the vehicle for her, while she attempted to secure her own financing.   On February 3, 2017, Ms. [redacted] emailed [redacted] requested that she be refunded the down payment of $3000.00, as well as, $100 she has given to the sales person as a gift. On February 3, 2017 [redacted] notified Ms. [redacted] that the $3100 along with the [redacted] were available for her pick up, which she in fact picked up on February 3, 2017.  In addition Ms. [redacted] signed a letter directing [redacted] to cease all efforts to pursue financing on her behalf and to return a [redacted] of documents she left at the dealership. Schomp Automotive continued to try to obtain financing until Ms. [redacted] choose to conclude the transaction. Schomp Automotive is dedicated to fulfilling any and all commitments we make to our clients, and is happy to work with the Revdex.com in the most transparent way possible to clear up any questions or concerns.  If any additional information is required, or if you have any questions, please do not hesitate to call me at any time.   Sincerely, [redacted] [redacted]

Initial Business Response /* (1000, 5, 2015/10/20) */
Spoke with [redacted] today. Just today she received a call from the dealer who fixed the transmission on the car she bought from us. The dealer is getting the repairs covered under Nissan's manufacturers warranty and will be refunding the cost she...

was out of pocket for the repair the transmission back to her. We discussed some of her frustrations and assured that her experience should of been better. We worked out a resolution and we are sending her a check for $300. She responded that she is very satisfied with the outcome.
Thank you!

We have called and spoke to a representative at [redacted] EWT Claims and she assured me they have everything they need to pay the claim and that the check would be sent within 5-7 days from last Wednesday, August 2nd. [redacted] should be receiving the check from [redacted] within the next couple of...

days. I called and left a message for Ms [redacted] that all is taken care of last Thursday, Aug 3rd. Also in speaking with [redacted] the late fees that have accrued on this account have nothing to do with the with the $645.00 excess wear and tear charge.

Complaint: [redacted]
I am rejecting this response because: There was no "resolution...agreed upon," either at the time my husband and I sold the vehicle back to Schomp BMW or since then. There is no "agreed upon outcome," despite Schomp BMW's statement to the contrary in its latest response. Instead, the amount Schomp BMW paid for the vehicle was offered to us on a take-it-or-leave-it basis; as the vehicle was clearly unsafe to drive, we had no real choice other than to take the offered payment. Furthermore, we have never signed a release or waiver of our claim. I disagree that "Schomp BMW did everything they possibly could at the time to assist and help" me, other than supposedly calling a tow truck and talking with BMW North America to secure payment of the $3,000 "good will money" -- I certainly have never recognized such in any meetings. Instead, Schomp BMW has consistently stated that it will not make any financial contribution to offset our loss, and that we should look only to BMW North America for recompense. Although I appreciate Schomp BMW's apology, it does not resolve the issue. See the "Desired Outcome" section of our complaint for details of our approximately $13,000 loss.
Sincerely,
[redacted]-[redacted]

We have been in contact with customer, have resolved all issues and the customer is satisfied

We have addressed and paid in full [redacted] past lien on his Spark.