Schoolkidz.com

This customer is absolutely correct in their response and accurate in all of their claims. We failed this customer miserably in communication as well as timely delivery of their product. Our records indicate that we granted the full refund, and rightfully so. We want to apologize
for our failure and recognize we have caused a major inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Jessica P***

The comments made by this valued customer are completely justified Given our challenges this season, we have absolutely fallen short in our timeliness of response as well as our promised delivery date We are working to correct our issues and focus on making right our
shortfall Our records indicate that we are engaged with this customer and working to resolve their concerns At this point, we are in a place that will provide resolve We want to express our deepest apologies for this less than acceptable experience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jennifer G***

We are still not 100% certain which school Amanda is with. From the looks of it, she is referring to Moreland. Our records show her school starts on 9/8/17. With some of the production issues we were facing, we had to reprioritize our production schedule according to first days of school. In this case, her school is slotted to be built no later than this Thursday, and then shipped shortly thereafter to arrive prior to the first day of school. We are again sorry for this inconvenience, as our goal is to always deliver our product at least one week prior to the first day of school. We are also working with our school designate at this school to provide some level of compensation for not providing the week advance shipment. We thank Amanda and her school community for their patience, and are currently working on improving our processes so this sort of thing never happens again

This customer is absolutely correct and warranted in making this claim. Due to an overwhelming demand, compounded with production issues, we have fallen short with some of our customer base. We take full responsibility for our less than acceptable performance, and are working to correct
these issues on an hourly basis. We will be making significant investments in our processes to make sure this never happens again. Our focus now is in correcting these issues and making sure we get those impacted by our shortfall the supplies they need as soon as possible. In this specific case, the customer chose to cancel their order, and rightfully so given our poor performance in communicating timely, and allowing them to react effectively. We will be actively working with this school to provide some level of compensation for this inconvenience. I want to personally apologize for this inconvenience, and appreciate the opportunity to address this matter in this forum

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, in the response, SchoolKidz claimed to be working with our school to ensure adequate compensation Other than the cancellation of our order, there has been no communication regarding any type of compensation I am disappointed again at the lack of customer service and communication provided by SchoolKidz
Sincerely,
Jennifer D***

This customer is absolutely correct and warranted in making this claim. Due to an overwhelming demand, compounded with production issues, we have fallen short with some of our customer base. We take full responsibility for our less than acceptable performance, and are working to correct
these issues on an hourly basis. We will be making significant investments in our processes to make sure this never happens again. Our focus now is in correcting these issues and making sure we get those impacted by our shortfall the supplies they need as soon as possible. In this specific case, we have had to send multiple shipments in attempting to complete the order. At this point, there are still some outstanding items that need to be sorted and sent, and we are working hard to put closure on this. We have offered a form of compensation for this inconvenience. I want to personally apologize for this inconvenience, and appreciate the opportunity to address this matter in this forum

This customer is correct and accurate in their statements. We experienced some serious issues in our fulfillment center this year, and as a result, reference customer herein was impacted. We are truly sorry for this inconvenience and know that we have failed them. Going forward, we
are making significant changes and investments in our fulfillment process so that something like this never happens again Our records indicate that we approved a chargeback initiated by this customer for the cost of their order. Again, we are sorry for the inconvenience we have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Mariela K***

Andrea M***

SchoolKidz acknowledges that there were issues with this customer in that this order was not delivered timely. The request to refund immediately has been granted, and SchoolKidz apologizes for this less than acceptable experience

This has certainly been an extremely poor experience for this customer. We have let them down, and are truly sorry for the inconvenience we have caused. At this juncture, we believe the customer should be in receipt of all outstanding product. As well, we have provided additional discounts off of their order to help compensate them for the very poor performance on our part. We are already working on significant improvements for next year so that experiences like this never happen again

This customer is correct and accurate in their statements.  We experienced some serious issues in our fulfillment center this year, and as a result, reference customer herein was impacted.  We are truly sorry for this inconvenience and know that we have failed them. Going forward, we...

are making significant changes and investments in our fulfillment process so that something like this never happens again.  Our records indicate we compensated referenced customer both in the form of an additional rebate as well as a reimbursement for missing supplies.

This customer is absolutely correct and warranted in making this claim.  Due to an overwhelming demand, compounded with production issues, we have fallen short with some of our customer base.  We take full responsibility for our less than acceptable performance, and are working to correct...

these issues on an hourly basis.  We will be making significant investments in our processes to make sure this never happens again.  Our focus now is in correcting these issues and making sure we get those impacted by our shortfall the supplies they need as soon as possible.  Further, we will be actively working with our school designates to provide some level of compensation for this inconvenience.  I want to personally apologize for this inconvenience, and appreciate the opportunity to address this matter in this forum.

This customer is accurate in their statement regarding not providing a complete and timely order.  We are making significant investments in our processes to ensure mistakes like this do not happen going forward.  We would like to apologize for the inconvenience we have caused this customer...

and appreciate their feedback in this matter.  I full refund will be submitted and issued within the next week.

Complaint: [redacted]
I am rejecting this response because: while the school my children are at is Moreland the start date is the 5th of sept. Which I have been assured by the PTA schoolkidz knows that and it was told to them again last Wednesday. Every time someone speaks to them it's a different answer. So if they are planning to have the stuff there on the 8th it will be late. On the order form from which I placed my order the date to have to have the kits to the school is Aug 30. This is a company under the [redacted] name and it frustrating that I am sending my kids knowingly to school on the first day without there school supplies I still have yet to see what these kits look like and this is the second year we have ordered through them as they were late last year too. I can't even ensure all the stuff is in the kits and this is worry some as I have seen posts on [redacted] about kits missing supplies when they do show up. The school did not pay for these I did. I still would like to know how a company this size can have this big of an issue that effect schools all over the US.  They took are money when these were ordered and we have nothing on the date is was supposed to be here. In the response they have not even built are kits yet. They have had theses orders since June. There is no excuse. 
Sincerely,
Amanda [redacted]

This customer is justified and warranted in their claims.  We failed to provide an accurate order and in addition were slow to respond to make that order whole.  I want to apologize for this less than acceptable experience.  At this point, my records indicate that we have provided the...

outstanding items, as well as provided an additional discount for our poor performance.  Our efforts now are focused on working on our internal issues so this never happens again.

This customer is absolutely justified to make these comments.  We have let them down and failed miserably at delivering agreed upon supplies timely, and accurately.  We cannot apologize enough for our failure in this process.  At this point, our records indicate that the situation has...

been rectified through conversations and agreed upon concessions made by Schoolkidz. Again, we apologize for the inconveniences we have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Dwight F[redacted]