Schoolkidz.com

This customer is correct and accurate in their statements.  We experienced some serious issues in our fulfillment center this year, and as a result, reference customer herein was impacted.  We are truly sorry for this inconvenience and know that we have failed them. Going forward, we...

are making significant changes and investments in our fdulfillment process so that something like this never happens again.  Our records indicate that we have shipped the supplies as well as fully refunded this customer.  Again, we are sorry for the inconvenience we have caused.

Complaint: [redacted]
I am rejecting this response because:we are still waiting on receiving one parent reimbursement for an item which was not delivered as well as the balance of our 25% refund amount.  Yes, School Kidz has offered these as amends for the problems, but until they actually follow through, I cannot accept their response.
Sincerely,
Michelle H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Damaris R[redacted]

This customer is correct in their account of the story.  We miserably failed them this past season due to production related issues, and cannot apologize enough for our failures.  We have been dong business for over 20 years and have never experienced such missteps.  Much will be done...

in the form of significant investments to our systems and processes so that something like this never happens again.  We are deeply sorry for the inconveniences we have caused, as we know we have caused unnecessary stress.  At this point, our records indicate that we are engaged with this customer and still in the midst of completing the balance of their order.  Many items have been sent, but we still have one more shipment going this week to complete the order.  Pat in our office is in communication with them, and has also extended some compensation for our inability to deliver as promised.

This customer is correct and accurate in their statements.  We experienced some serious issues in our fulfillment center this year, and as a result, referenced customer herein was impacted.  We are truly sorry for this inconvenience and know that we have failed them. Going forward,...

we are making significant changes and investments in our fulfillment process so that something like this never happens again.  Our records indicate we have worked directly with their school designate in bringing this issue to closure, we still have a few items left to send, and will do so within the next few days.  Again, we apologize for our shortfall, and appreciate the patience as we worked through the issue.

We apologize for our delay in processing this customer's refund.  We can confirm that this refund has been submitted today (9/19/17) and that it should reflect in this customer's account within 5 business days.  We are truly sorry for our failure to deliver this kit timely, as...

well as follow up in a manner that provided fair direction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12569442, and find that this resolution is satisfactory to me.
Sincerely,
Annette [redacted]

This customer is correct in that we were attempting to resolve this issue with their school.  This is how our program is set up and we our contractually obligated to begin our discussions and resolve issues in that manner.  That said, we are deeply sorry that this customer has still not...

yet received their product.  Our records indicate that a shipment was sent to their school and the product should be there for them.  Regardless, we are going to send an individual shipment directly to this customer, along with shipment notification once we have it.  We anticipate the shipping of this product within the next 3 business days, and apologize again for the inconvenience this customer has experienced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
It has taken nearly a month, and numerous shipments, hundreds of emails, and finally we have all of our supplies.The process was painful, and created an abundance of work for our PTO, our elementary office staff, and our teachers.The compensation given was not nearly enough for us to entertain using this company again.
Sincerely,
Angelina D[redacted]