Sciandra Building & Construction

A [redacted] pre-paid label was sent via email to [redacted] on 08/14/2017, so the items can be returned to our corporate office at no cost to her and reviewed by our Quality departmentThe tracking number [redacted] indicates the items have not yet been given to [redacted] Please send the items by using the label, so they can immediately be reviewedWe appreciate the opportunity to address your concerns

A replacement gift card was mailed to Ms [redacted] via [redacted] tracking number: [redacted] Tracking information indicates the card was delivered on 01/18/We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place

We are very sorry for the disappointment you experiencedOrders placed with standard shipping can take up to business days from the date the order was placed to be deliveredOnline order # [redacted] should have arrived by December 13, Our records indicate the shipment is scheduled for delivery today, 12/14/We sincerely apologize for the delayed deliveryA refund was issued for the order totalPlease allow to business days for the credit to post to the accountWe are sorry for the inconvenience this has causedThank you for shopping at The Children's Place

UPS has confirmed the order was delivered to the correct apartment number, which is apartment 7AUPS also confirmed the person who accepted this order, has received and signed for orders delivered at this location in the pastWe suggest opening a charge dispute with the financial institutionWe sincerely apologize for the inconvenience this has causedAs a token of our appreciation, we have emailed the customer a 40% off code that can be used on a future online order

We are very sorry that an item was missing from your shipmentOur records indicate the item was reshipped via UPS tracking # [redacted] We are happy to see the item was delivered on 08/18/We appreciate the opportunity to address your concerns, and apologize for the inconvenience this has caused

Complaint: [redacted] I am rejecting this response because: I need a refund asap....that is a hasslei donated the clothes because the tags were off Regards, [redacted] ***

We are very sorry for the disappointment [redacted] has experiencedOur records indicate online order # [redacted] was delivered by the Post OfficeThe Post Office confirmed the order was given to the person who answered the door at the delivery addressA refund cannot be issued at this time as the Post Office confirmed delivery of this shipmentIf the order has not been received, we suggest disputing the charge with the financial institutionThe Children's Place credit card is issued by [redacted] The financial institution can be reached by dialing [redacted] We sincerely apologize for the inconvenience this has caused

We are very sorry for the disappointment [redacted] experiencedA gift card was mailed to [redacted] on February 8, We appreciate the opportunity to address your concerns, and sincerely apologize for the inconvenience this has causedThank you for shopping at The Children's Place

When an online order is placed, it is verified by our Loss Prevention Team, who ensures the order meets all of our criteria for order placementIf an order does not meet one or more of our rules for online processing, the order is cancelledThis was the case with Ms [redacted] ' orderFor security purposes, we cannot disclose our rules or guidelines as these are set in place to prevent online fraud and identity theftWe have emailed another coupon code to Ms [redacted] However, we cannot guarantee that a new order will be processed and shippedIf the new order does not meet our requirements, it will be cancelledIf the problem persists, we suggest visiting any of our retail or outlet locations for all of your shopping needsPlease visit our website at [redacted] to view a list of stores in your areaWe apologize for the inconvenience this causes

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

When an online order is placed, it is verified by our Loss Prevention Team, who ensures the order meets all of our criteria for order placementIf an order does not meet one or more of our rules for online processing, the order is cancelledThis is the case with [redacted] ordersFor security purposes, we cannot disclose our rules or guidelines as these are set to prevent online fraud and identity theftWhen placing an online order, we recommend ensuring the billing information matches exactly what the financial institution has on file, including name, address, and phone numberWe apologize for the inconvenience this has caused

We are sorry for the disappointment Ms [redacted] has experiencedOnline order # [redacted] could not be delivered by the carrier because of an incomplete addressA refund for the order total ($62.96) was issued to the original form of payment on August 20, Credits can take to business days to post depending on the financial institutionWe are sorry for the inconvenience this has caused and hope Ms [redacted] gives us an opportunity to earn her trust and loyalty again

We are very sorry for the disappointment you experiencedPlace Card Services ( [redacted] ***) has removed the unauthorized charge from your credit card account, as well as, the interest fee generatedWe appreciate the opportunity to address your concerns, and apologize for the inconvenience this has causedFor balance inquiries, please contact Place Card Services at [redacted] Thank you for shopping at The Children's Place

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are sorry for the disappointment Ms [redacted] has experiencedPlace Cash codes may be redeemed online at childrensplace.com or in any of our retail or outlet locationsWe are currently offering 50% off ONLINE ONLY with the webcode: [redacted] ; this is a limited time offerPlace Cash can be redeemed in-stores or online through April 11, We have forwarded Ms [redacted] feedback to our Marketing team for future considerationWe apologize for any inconvenience this has causedThank you for shopping at The Children's Place

The coupon code was provided at the time of the call to Customer ServiceThe 25% off one-time use only code is: [redacted] and it can be used now through 04/30/The sale is still available on our websitePlease visit us at childrensplace.com and select the "ship to" link on the top of the page to select CanadaWe have confirmed online orders can be shipped to your postal code [redacted] ***); free standard shipping is also available for orders shipping to this postal codeWe appreciate the opportunity to address your concernsThank you for shopping at The Children's Place

We are sorry for the disappointment Ms [redacted] has experiencedWe have attempted to refund the [redacted] account for the order totalHowever, this credit has been rejected because the customer opened a dispute with her financial institutionWhen a dispute is opened, the financial institution refunds the customer the disputed amountAt this time, The Children’s Place cannot submit a credit until the customer closes the dispute with the financial institutionWe apologize for the inconvenience this has caused

We are very sorry for the disappointment Ms [redacted] has experiencedA refund was issued to the customer’s account for the full cost of the missing pants; this credit was processed on August 28, The credit can take to business days to post to the account depending on the financial institutionWe have also mailed a $gift card in hopes that Ms [redacted] gives us another opportunity to earn her trust and loyaltyWe sincerely apologize for the inconvenience this has causedPlease let us know if we can be of further assistance

Complaint: [redacted] I am rejecting this response because: I have not received any online code and I haven't received no notice about a refund Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have not received any such coupon AND it would not let me enter my CANADIAN postal code for shipping or billing address AND the sale is probably over and so are the items I wanted! Regards, [redacted]