Sciandra Building & Construction

Complaint: [redacted] I am rejecting this response because:It took over one week to get a responseI had repeatedly contacted and waited on hold to speak with customer service only to be given options that did not work I tried redoing my order dozens of timesI tried different sources, work computer, home computer, telephone and nothing worked I honestly feel that this business ran black Friday advertisements to draw business however you were never able to purchase anything at the black Friday price Only after I filed my complaint, did they more than one week later respond to Revdex.com and meNo one ever attempted to get back to me with a solution prior to the complaintI feel as though I am in the same boat as I was beforeItems I wanted are no longer available and the prices they were advertised over a week ago are no longer Just a completely frustrating experience and poorly run business Regards, [redacted]

We are sorry for the disappointment Ms [redacted] has experiencedOur return policy as indicated on purchase receipts and online at [redacted] state purchases made in outlet locations must be returned/exchanged in any outlet locationWe are sorry to hear that an outlet location is currently not availableWe have emailed Ms [redacted] a [redacted] pre-paid label that can be used to return the merchandise to our warehouse as a one-time courtesyA gift card will be issued for the merchandise total once the items are receivedGift cards can be redeemed in any of our retail locations, as well as, online at [redacted] We appreciate the opportunity to address Ms [redacted] concerns and apologize for the inconvenience this has caused

I am rejecting this response because:It is clear by looking at those signatures that none of them are the sameThey are all scribble and none of then look alikeThey don't even look like ***This is unacceptable and something needs to be done to rectify this matterI had another pacakage that was supposed to be delivered the same day and I'm experiencing the same issueThose signatures aren't even legible

Complaint: [redacted] I am rejecting this response because: I still have not received the correct shirt! They sent me one that I did not order I never received the one I ordered!! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me The district manager have been in contact with me as well and I hope the employee responsible has been addressed Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I did not receive a delivery or a shipping confirmationAt this point, I would prefer a refund rather than wait for delivery Regards, [redacted] ***

We are very sorry for the disappointment [redacted] has experiencedOur records indicate [redacted] was subscribed to our Canadian email list until February 24, when she unsubscribedAll emails received included promotional offers for orders shipping to CanadaHowever, when clicking on the email, customers are directed to The Children's Place websiteCustomers are routed to either US or Canada depending on their locationIt's possible that [redacted] was accidentally directed to the US website as she is near the US border in [redacted] We suggest confirming the country by verifying the flag on the "ship to" section located on the top of the webpageWe are sorry for any confusion this may have causedWe are happy to inform you that we are currently offering up to 75% off for orders shipping to CanadaOur Basic denim styles are 50% off and the 25% off code offered to [redacted] by Customer Service can be redeemed with the current saleThis means basic denim styles can be purchased at $CADWe appreciate the opportunity to address your concerns, and sincerely apologize for the inconvenience this has caused

We apologize for the disappointment Ms [redacted] has experiencedPlease be advised we do not have credit card account information, as the card is issued by ***BankThe customer must contact Place Card Services - ***Bank directly to discuss credit card account informationThey can be reached by phone at [redacted] We apologize for the inconvenience this causes

We apologize for the disappointment you experienced with the gift card you receivedAt this time, we have submitted the request for the gift card for $to be replacedA new gift card will be mailed to you and it should arrive within 2-weeksWe apologize for any inconvenience this matter has caused youWe value the relationships we have with our customers and we appreciate the opportunity to address your concerns

Complaint: [redacted] I am rejecting this response because:There are no calls on my phone or messages fron [redacted] Check my phone records, by all meansIf these items are in stick, then why not resend the order? Children's Place did absolutely nothing to attempt to get my package to me - no email, no phone call, not even a notice that my package had ever failed to be deliveredI would like proof that anyone attempted to call me, everIf I can't trust Children's Place to do anything to help ensure I receive orders, why should I spend money there again? They ibviously ciuld have reshipled my order or contacted me themselves when the delivery company first told them ?not me) that they didn't deliver the package, but they chose not toSince the information on file has not changed there is no reason why there shkuld have been a problem, and it siunds like they need to address the shipping company, who never called and failed to respond to my inquiry about the problem when they had my packageAgain, I explicitly stated I just wanted my packageThe company took no efforts to contact me abiut any of tuis and if I hadn't conracred them days after the shopleds declared it delivered, it seems they would have just ignored the fact that I never got it and kept my moneyI have ordered clothes from CP for years - multiple orders every year - and they have failed to even try to do the one thing I asked when they were negligent - fix the problem and send my order that I had waited weeks forI will never shop here again, because it is clear they do not care at all about ensuring packages make it to customers and are not willing to take responsibility for fixing mistakesAnd clearly I can't trust their shipper to deliver packages using exactly the same info they have used in the past, and that numerous other companies have used to successfully deliver packages Regards, [redacted] ***

[redacted] I am rejecting this response because: I am not the only person who has had this issue recently I am a longtime shopper of The Children's Place and check sales frequently enough to know that when something goes out of stock, it remains out of stock save for perhaps a return This seems very fishy to suddenly, have every single item back in stock again and I feel it is a lie to customers about not wanting to honor the previously ordered sales price Very shady practices [redacted] ***

We are sorry for the disappointment Ms [redacted] has experiencedWithout the original sales receipt, an exchange can be made for the same item in a different sizeHowever, items from the "toddler boy" category are not the same than merchandise from the "boy" categoryWe apologize for any confusion or inconvenience this may causeWe will be happy to locate the original receipt and email it to the customer, so the store can assist her with this returnWe emailed Ms [redacted] and asked that she provide us necessary information to locate the receiptWe look forward to hearing from her with the requested information

Our goal is to provide exceptional service and if we fell short of that goal, we sincerely apologizeYour feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our Saugus locationThe Children’s Place values the relationships we have with our customers and hope you will give us another chance to earn your trust and loyalty Our records indicate four $off replacement coupons were emailed to you on 12/04/We have also added points to your rewards account, which will generate a $off rewards certificate in the month of JanuaryWe appreciate the opportunity to address your concern, and sincerely apologize for the inconvenience this has causedThank you for shopping at The Children's Place

We are very sorry for the disappointment you experiencedAt this time, we do not have the system capabilities to modify or cancel an order once it's placedAs soon as the order is confirmed, we begin the fulfillment process and are unable to make any changesOrders returned to our distribution center by the shipper cannot be reshipped to a different address for security purposesOnce the return is received the refund process begins and a refund is issued back to the original form of paymentOur records indicate your order was returned; a credit will post to your account within to business daysWe are happy to inform you that we are still offering 50% off onlineWe have emailed you a webcode that can be redeemed on your next online order to receive an additional discountWe sincerely apologize for any inconvenience this may causeThank you for shopping at The Children's Place

We are very sorry for the disappointment [redacted] has experiencedOur records indicate online order number [redacted] was delivered on November 3, by the Post OfficeSince the order was reported lost/stolen by [redacted] , a courtesy refund was processedPlease be advised refunds are issued in the original form of payment [redacted] paid $on her [redacted] and $on a gift cardA refund will be issued to the [redacted] in the amount of $9.44, and a replacement gift card will be issued for $We appreciate the opportunity to address your concernThank you for shopping at The Children's Place

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are very sorry for the inconvenience this has caused [redacted] confirmed they were unable to complete delivery for the order [redacted] also indicated they attempted to call [redacted] and left a voicemail asking that she return their call on January 12, [redacted] held the shipment for business days and returned it after this timeSince the order was returned as undeliverable, we issued a full refund for the orderWe have provided [redacted] a 40% off webcode which is valid now through April 30, We are currently offering to 75% off online at childrensplace.com plus free standard shipping on all ordersWe confirmed all items [redacted] ordered are in stock and can be reordered onlineThe subtotal amount for the returned order was $If the items are reordered by MsSmith, along with the 40% off webcode the subtotal on the new order will be $36.86, resulting in an additional savings of $from the original orderWe sincerely apologize for the inconvenience this has caused, and hope you give us an opportunity to earn your trust and loyalty againYou may easily locate the items and re-add them to your cart by entering the UPC numbers in the search box on our websiteBelow please find a list of UPC numbers and sizes from your order # [redacted] - size m(7/8)- size - size - size m(7/8)- size - size m(7/8)We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place

Complaint: [redacted] I am rejecting this response because: I have the email with [redacted] that shows the transaction I have attached a PDF copy of the email to this email Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This is the same generic response they give every single person that is complaining all over their social media accounts. What you are doing is still wrong. Regards, [redacted]

We are sorry for the disappointment you experiencedOur records indicate the Post Office was unable to deliver order # [redacted] as addressed and returned it to our warehouseWe have processed the return; a refund was issued to the credit card in the amount of $ Please allow to business days for the credit to post to your credit card accountWe have also mailed a replacement gift card in the amount of $Please allow to days for the card to arrive by mailWe appreciate the opportunity to address your concern, and apologize for the inconvenience this has causedThank you for shopping at The Children's Place