Sciandra Building & Construction

We are very sorry for the disappointment Ms [redacted] has experiencedMs [redacted] has a history of reporting missing packagesThe customer reported the first missing order on September of On March 31, after refunding or re-shipping a total of packages that were reported lost/stolen, we advised Ms [redacted] that we wouldn’t be able to refund her for lost/stolen packages in the future and suggested she make purchases in-store to prevent losing additional shipments Ms [redacted] continued to place online orders after our March interaction, and contacted us to report those orders lost/stolen as wellWe have extended many courtesies to Ms [redacted] and even after advising the customer we could no longer credit her, we complied with her requests and credited her for the additional orders that the customer claimed to not receiveOn July 22, 2015, Ms [redacted] called again to indicate the most recent order was not receivedWe apologized and explained we were unable to refund her for that order and suggested she dispute the charge with her financial institutionMs [redacted] did not dispute the charge with her financial institution and attempted to place a new online order on July 31, 2015; this order was cancelledWe have refunded and/or re-shipped a total of packages that were reported lost/stolen from September through July On February 12, 2016, Ms [redacted] contacted us to report a neighbor had delivered several packages to herThese were orders that were delivered on July Ms [redacted] also has a history of reporting issues with Customer Service with our store staff and Call CenterWe have offered many courtesies, such as: percentage off coupons, all of which were redeemed onlineWe have also added courtesy reward points (over 47,000) to Ms***’s account, which were converted into rewards certificates worth $These certificates have all been redeemed by the customer in-store or online We will no longer be able to accept online orders, nor will we be able to extend additional courtesies to Ms***We suggest the customer visit our retail or outlet locations for all her future shopping needsWe sincerely apologize for the inconvenience this causes

Complaint: [redacted] I am rejecting this response because: The response does not address the complaint that the PLACE cash was rendered worthless by the SPRINGTIMEpromo codeWe customers had to pay to receive the PLACE cashAll of the prices were raised as soon as the PLACE cash became valid, and prices returned to as soon as PLACE cash expiredThe fact that you are running a promo now is irrelevant to the complaintI was not offered any form of recompenseThis statement just reiterated what I already knew about the PLACE cash rules, it did not explain or acknowledge how we loyal customers were practically scammed out of a deal we were promisedThis issue is widespread, there are several customers that I am in contact with and we are pursuing a class action claim against The Children's Place for their sale tactics in regards to the PLACE cashThe least I would expect is a refund portion for my original purchase, which some have already received [redacted] ***

We are very sorry for the disappointment [redacted] has experiencedOn occasion, we find that items are no longer available only when we go to pick themBecause our inventory is seasonal, we do not 'back-order' items on customer orders [redacted] was charged only for the items that shipped, which is a total of $ [redacted] *** has informed us the original hold will drop from the account on or before June 19, At that time, the funds will become available for [redacted] to useWe emailed [redacted] and offered a percentage off discount coupon that can be redeemed on a future online orderWe sincerely apologize for the inconvenience this has caused, and truly hope she gives us the opportunity to earn her trust and loyalty

Thank you for contacting The Children's PlaceOur records indicate online order # [redacted] was delivered by the Post Office on April 13, 2017; the package was delivered to the mailbox according to [redacted] tracking number: [redacted] We have submitted a courtesy refund for this order since the order was not receivedPlease allow to business days for the credit to post to the accountThank you for shopping at The Children's Place

Online order # [redacted] was delivered to the customer's PO BOX on 01/17/by the United States Post OfficeThe [redacted] tracking number for this shipment is: [redacted] Thank you for shopping at The Children's Place

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

We are very sorry for the disappointment Ms [redacted] has experiencedThe Children's Place credit card is issued by ***BankWe have forwarded the customer's concerns to ***, but suggest she contact them directly to review account information or discuss credit card account information***Bank Place Card Services can be reached by phone at [redacted] We apologize for the inconvenience this has caused

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please note that the first shipment was only of ONE item because I was told the original box with all the items was lost Either way, I thank you for the resolution provided

Our records indicate a refund was attempted on September 12, However, the refund was rejected as Ms [redacted] opened a dispute with [redacted] Refunds cannot be issued to an account once a dispute has been filedPlease close the dispute with [redacted] and let us knowWe will be happy to re-submit the credit requestWe apologize for the inconvenience this has caused

Complaint: [redacted] I am rejecting this... response because: it does not address The Children's Place's false advertisement, that all products would be 60% off (no exclusions) and that Children's Place manipulated inventory by removing it from the website to effectively exclude it from a "no exclusions" sale. This was false advertising, and manipulative business practices. It's dishonest and inappropriate and unfair to the consumer. Regards, [redacted]

Place Cash could be redeemed online or in-storesThe 50% off offer was available online only at childrensplace.comWe appreciate your comments regarding our recent offers, and have forwarded your feedback to our Marketing team for future considerationWe sincerely apologize for the inconvenience this has caused, and hope you give us another chance to earn your trust and loyaltyThank you for shopping at The Children’s Place

A refund in the amount of $was issued to the customer's [redacted] ending in [redacted] A gift card ending in [redacted] in the amount of $was mailed to the customer's address on 01/18/We appreciate the opportunity to address your concernsThank you for shopping at The Children's Place

Complaint: [redacted] I am rejecting this response because:The [redacted] claim was opened due to a lack of response from childrens place And again, due to their lack of customer service, they are still delaying If childrens place actuallly spent the time to look into this more they would have seen the [redacted] claim was closed on September 16th And they never even addressed my issue of two different refund amounts promised Oh and the reason it was closed on the 16th was because that is the date they finally replied to my [redacted] claim I opened another ticket with them before filing the Revdex.com complaint and even though they now state on their automated reply someone will get back to you in hours, they do not

Please be advised The Children's Place credit card is issued by [redacted] The Children's Place does not have access to credit card account informationWe have forwarded the customer's concerns to [redacted] (Place Card Services) for reviewA follresponse will be provided to the Revdex.com directly from [redacted] We are sorry for the inconvenience this has caused

We are sorry for the disappointment [redacted] has experiencedWe appreciate her comments regarding our recent online offer We will be updating our messaging for future mailings; we thank you for taking the time to contact us regarding this topicYour feedback is important because it helps us improve our marketing strategiesPlease note that all customer comments are forwarded to our marketing department for considerationWe appreciate the opportunity to address your concern, and sincerely apologize for any confusion or inconvenience this has caused

When an online order is placed, it is verified by our Order Verifications Team, who ensures the order meets all of our criteria for order placementIf an order does not meet one or more of our rules for online processing, the order is cancelledThis was the case with Ms [redacted] orderFor security purposes, we cannot disclose our rules or guidelines as these are set in place to prevent online fraud and identity theftHowever, after additional verification, Ms [redacted] may place a new online orderWe sincerely apologize for the inconvenience this has caused