Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The dealer has failed to provide me with the requested documentationThat this scooter is new and not a factory secondDate of manufacture and warranty verificationWritten instructions on assembling the basket to the back of the seat.My original request of $was not for the replacement of the basket, but was to have the scooter assembled and made ride ready as stated in your original adThat was the amount that I was quoted to have a qualified technician from an authorized dealer to come to my house to assemble and make this scooter ride ready You hired a electrician's helper to assemble the scooter and he spent almost an hour attaching the basket to the scooter.You have finally acknowledged that the basket had a minor defect that would only cost $to fixIf this is a new scooter the basket should be replacedPlease tell me what is a reasonable amount to pay someone to removed the existing basket, pack it up and pay the postage to send it back to youAnd then there cost to ship another basket to me and pay someone to assemble it on the back of the seatThe cost of a replacement basket with shipping would be approximately $and the cost to remove the old one and install the new one would be approximately $I think this would be a fair amount to resolve the issue concerning my complaint with the basketAs I previously mention that I purchased this scooter to be fully assembled because of my disability, and I would have to pay someone to remove and install any replacement basketA labor charge of $is not an excessive amount for removing and installing a basket Since I purchased the scooter from you, I am not dealing with a third partyYou are the dealer that I purchased this scooter from, and I expect you live up to your responsibilities[redacted] G [redacted] [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com: I did ask him if he had a charger with the right connecting endHe said noFurthermore there was not a full description of the charger he sells so I ordered it hoping it was the right one, because another one that also was 48v was out of stockHe is lying about I never tried to exchange for another charger
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The company has failed to document that the scooter purchased from them is new or has a three year factory warrantyThe broken weld on the basket lid was documented by your repairman when he assembled that part on the scooterYour response to my compliant is unacceptableYou have refused to replace or offer an adjustment for the broken weld on the basket lidYour failure to produce documentation that this scooter is new and not re-manufactured reflects poorly on your company I have been very reasonable in giving you the time to resolve all of my concernsI did not buy an as in scooter with no warranty Regards, [redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me It is so sad that it takes this kind of action in order to get a company to respond to it's consumers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I do not accept this response since the business made the error I had given them the part number off my original part when ordering, and was sent the wrong part Since the error was on their part, I would like a replacement part or a refund I had called to try to resolve this issue and was unable toRegards, [redacted] ***
When a customer requests for a return we do grand that as requested and if a customer requests for an exchange, we do the same but we do not believe you even made the attempt to exchange the charger As you stated, "I ordered it hoping it was the right one"It is not okay to turn around and place the blame on the seller simply because you happened to have ordered the wrong chargerThe picture however small it is shows the features of the charger and a customer who knows what they are looking for can easily see it is a round plug as opposed to a triangular plug.If you are still looking for the triangular plug, here is a link to a volt charger that we sell [redacted]
How is the basket different from the one on the Scooter and why are you not able to use it on the scooter? Either of the baskets can be mounted on the same place, behind the seat with no additional hardware required
The charger is for a specific scooter and it says exactly what scooter it is for on the page."Replacement Heavy duty 48+ volt output electric scooter battery charger with cooling fan for the X-Treme™ X-Electric Scooter." This is exactly the charger that was received by the customer and it is unfortunate that it did not work for him because he has a different scooterWhen you buy something that does not work for you and you can return it, you obviously don't blame it on the retailer nor do you try to blackmail them to pay for the transportation expenses that you incurredWe refunded to the customer the cost of the charger less the shipping and processing expenses that where incurred shipping the charger to him and not a penny more
The attached picture is what was send to us after the customer had received the scooter more than days prior to making the damage claim about the tire and the key switchThe crack shown on the picture does not affect the operation of the scooter since it is just a protective coverAt the same
time you cannot determine if a tire has a wobble if the scooter is not operational so the idea that the scooter has never been used does not fit with the claim that the tire had a wobble and had to be replacedOnly one fact had to be trueSince we had the replacement wheel available immediately we send it to the customer and we also requested the Factory in China to mail a replacementof the switch to the customer at the same timeWhile it is possible that the customer damaged the ignition key while using the scooter, we will still make sure the factory send the replacement to the customer
If there is a # stamped on the scooter it has nothing to do with year of manufacture rather a model design change yearIf the basket has a broken weld it would not have been possible to assemble it on the scooter according to the technician who put it togetherIf you feel it has one you are welcome to send the basket to us for repair or replacementNot that the basket is an accessory that is provided to you free of charge and is not part of the scooter price
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The dealer needs to explain why this scooter has a 2011 date of manufacture stamp, and why he has refused to replace the lid on the basket which has a broken weldThe man hired by the dealer to assemble this scooter used a black plastic tie to hold the latch together
Regards,
*** ***
Claiming $for something that is not worth that price is fraudulent no matter who you ask.Here is the address to ship the basket for repair or replacement
We believe that Mr*** demand to have the scooter fully assembled has been metThe scooter is now fully assembled as requested, the technician we contracted has invoiced us for the work done as you can see from the attached invoiceTechnician looked through the entire scooter and did not find anything missing or broken that would prevent Mr*** from using the scooterThe technician did not send us any picture that shows a broken basket as you can see from the attached picturesWe believe in delivering our promised to customers but we also do not sanction the idea of customers making allegations about our business
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. The damaged part of the basket is on the top of the lid which is not shown on the picture that you are displayingIn addition to not displaying the top lid of the basket near the catch, you are again proving that you are dishonestIn addition to the damage to this basket lid that can not close properly, I am asking you to send me again the instructions for assembling this basket and the other parts by the manufactureSince you ran deceptive add stating that this Scooter was new, assembled and ride readyPlease send me proof that this Scooter was new and has not been refurbishProvide me with a date of manufacture and a warranty registration cardYour word is not good enough, because you have lied to me several times and I have documentation to that effectStop playing games, send your man to my house and he will confirm what you already knowYou sent me a replacement basket that is better and heavy that the original baskets used on the earlier models, but it won't fit without the additional hardwareFor for information, a picture of the basket can viewed on epizontech.comThe picture of the basket show that it is attached by bolts screwed to plate attached to the back of the seatStop trying to deceive and cheat seniors, you know my complaint with the basket lid was legit otherwise you would not have sent a replacement*** ***
The controllers are electronic items and like a fuse or light bulb cannot be returned after they have been installed because you cannot determine if they blew out at the time of the installation We have posted this statement on the website so that customers have that understanding before
placing the order "Because damage may occur from an incorrect installation, we do not accept returns or exchanges on speed controllers."We have explained to the customer the reasons why we do not accept return of controllers after they have been installed and the customer confirmed that he installed the controller on his scooter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The replacement basket received is different than the original basket that has a broken weld on the lidIt can not be used because it would require additional hardware to attach it to the back of the seatThere was no instructions or hardware enclosed with this basketIf you provide me with a return label, I will ship this basket back to you, since I can not use it without the additional hardware or instructions.*** ***
In our opinion this customer appears to have decided to abuse the privilege of using Revdex.com to make claims and to make accusations not to get what he wanted but to get even, victimize or even defraudDespite the fact that we shipped what the customer ordered, and even after sending a technician to his house to install and check the scooter he continues to make substantiated claims about a broken weld on a lid of a basket that we provided to him free of charge
Despite the fact that we sold to him this scooter at more than $below other dealers, and just because it needed attaching the front wheel and basket, this customer started demanding $refund so that he could hire a technician to make the simple installation of the front wheel and basketWe eventually hired and send a technician to his house to make the installation and after that the customer started to find other small unsubstantiated issues to complain about just to keep the complain goingWe requested him to send us a picture of the broken weld or send back the basket for repair but he refusedWe do not believe there is a broken weld but just a claim to justify the fact that he has disputed the credit card charge for the scooter against a basket provided free of charge
The technician that went to his house send to us pictures of the assembled scooter including the basket and there is no mention of a broken weld on the BasketThe customer himself confirmed that the scooter was assembled to his satisfaction after the technician left his houseThe customer also claimed to be handicapped and the technician who went to his house could not confirm thatIt is that kind of dishonesty that we feel should be addressed by Revdex.com in order to deter this kind of abuse of the dispute process
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The dealer has failed to provide me with the requested documentationThat this scooter is new and not a factory secondDate of manufacture and warranty verificationWritten instructions on assembling the basket to the back of the seat.My original request of $was not for the replacement of the basket, but was to have the scooter assembled and made ride ready as stated in your original adThat was the amount that I was quoted to have a qualified technician from an authorized dealer to come to my house to assemble and make this scooter ride ready You hired a electrician's helper to assemble the scooter and he spent almost an hour attaching the basket to the scooter.You have finally acknowledged that the basket had a minor defect that would only cost $to fixIf this is a new scooter the basket should be replacedPlease tell me what is a reasonable amount to pay someone to removed the existing basket, pack it up and pay the postage to send it back to youAnd then there cost to ship another basket to me and pay someone to assemble it on the back of the seatThe cost of a replacement basket with shipping would be approximately $and the cost to remove the old one and install the new one would be approximately $I think this would be a fair amount to resolve the issue concerning my complaint with the basketAs I previously mention that I purchased this scooter to be fully assembled because of my disability, and I would have to pay someone to remove and install any replacement basketA labor charge of $is not an excessive amount for removing and installing a basket Since I purchased the scooter from you, I am not dealing with a third partyYou are the dealer that I purchased this scooter from, and I expect you live up to your responsibilities[redacted] G [redacted] [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com: I did ask him if he had a charger with the right connecting endHe said noFurthermore there was not a full description of the charger he sells so I ordered it hoping it was the right one, because another one that also was 48v was out of stockHe is lying about I never tried to exchange for another charger
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The company has failed to document that the scooter purchased from them is new or has a three year factory warrantyThe broken weld on the basket lid was documented by your repairman when he assembled that part on the scooterYour response to my compliant is unacceptableYou have refused to replace or offer an adjustment for the broken weld on the basket lidYour failure to produce documentation that this scooter is new and not re-manufactured reflects poorly on your company I have been very reasonable in giving you the time to resolve all of my concernsI did not buy an as in scooter with no warranty Regards, [redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me It is so sad that it takes this kind of action in order to get a company to respond to it's consumers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I do not accept this response since the business made the error I had given them the part number off my original part when ordering, and was sent the wrong part Since the error was on their part, I would like a replacement part or a refund I had called to try to resolve this issue and was unable toRegards, [redacted] ***
When a customer requests for a return we do grand that as requested and if a customer requests for an exchange, we do the same but we do not believe you even made the attempt to exchange the charger As you stated, "I ordered it hoping it was the right one"It is not okay to turn around and place the blame on the seller simply because you happened to have ordered the wrong chargerThe picture however small it is shows the features of the charger and a customer who knows what they are looking for can easily see it is a round plug as opposed to a triangular plug.If you are still looking for the triangular plug, here is a link to a volt charger that we sell [redacted]
How is the basket different from the one on the Scooter and why are you not able to use it on the scooter? Either of the baskets can be mounted on the same place, behind the seat with no additional hardware required
Attached please find the invoice Unfortunately there is no price on the invoice I can find my credit card receipt, if you need that, too
The charger is for a specific scooter and it says exactly what scooter it is for on the page."Replacement Heavy duty 48+ volt output electric scooter battery charger with cooling fan for the X-Treme™ X-Electric Scooter." This is exactly the charger that was received by the customer and it is unfortunate that it did not work for him because he has a different scooterWhen you buy something that does not work for you and you can return it, you obviously don't blame it on the retailer nor do you try to blackmail them to pay for the transportation expenses that you incurredWe refunded to the customer the cost of the charger less the shipping and processing expenses that where incurred shipping the charger to him and not a penny more
The attached picture is what was send to us after the customer had received the scooter more than days prior to making the damage claim about the tire and the key switchThe crack shown on the picture does not affect the operation of the scooter since it is just a protective coverAt the same
time you cannot determine if a tire has a wobble if the scooter is not operational so the idea that the scooter has never been used does not fit with the claim that the tire had a wobble and had to be replacedOnly one fact had to be trueSince we had the replacement wheel available immediately we send it to the customer and we also requested the Factory in China to mail a replacementof the switch to the customer at the same timeWhile it is possible that the customer damaged the ignition key while using the scooter, we will still make sure the factory send the replacement to the customer
If there is a # stamped on the scooter it has nothing to do with year of manufacture rather a model design change yearIf the basket has a broken weld it would not have been possible to assemble it on the scooter according to the technician who put it togetherIf you feel it has one you are welcome to send the basket to us for repair or replacementNot that the basket is an accessory that is provided to you free of charge and is not part of the scooter price
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The dealer needs to explain why this scooter has a 2011 date of manufacture stamp, and why he has refused to replace the lid on the basket which has a broken weldThe man hired by the dealer to assemble this scooter used a black plastic tie to hold the latch together
Regards,
*** ***
Claiming $for something that is not worth that price is fraudulent no matter who you ask.Here is the address to ship the basket for repair or replacement
We believe that Mr*** demand to have the scooter fully assembled has been metThe scooter is now fully assembled as requested, the technician we contracted has invoiced us for the work done as you can see from the attached invoiceTechnician looked through the entire scooter and did not find anything missing or broken that would prevent Mr*** from using the scooterThe technician did not send us any picture that shows a broken basket as you can see from the attached picturesWe believe in delivering our promised to customers but we also do not sanction the idea of customers making allegations about our business
We are in the process of getting help for the customer so the front wheel and the other accessories can be installed to his satisfaction
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. The damaged part of the basket is on the top of the lid which is not shown on the picture that you are displayingIn addition to not displaying the top lid of the basket near the catch, you are again proving that you are dishonestIn addition to the damage to this basket lid that can not close properly, I am asking you to send me again the instructions for assembling this basket and the other parts by the manufactureSince you ran deceptive add stating that this Scooter was new, assembled and ride readyPlease send me proof that this Scooter was new and has not been refurbishProvide me with a date of manufacture and a warranty registration cardYour word is not good enough, because you have lied to me several times and I have documentation to that effectStop playing games, send your man to my house and he will confirm what you already knowYou sent me a replacement basket that is better and heavy that the original baskets used on the earlier models, but it won't fit without the additional hardwareFor for information, a picture of the basket can viewed on epizontech.comThe picture of the basket show that it is attached by bolts screwed to plate attached to the back of the seatStop trying to deceive and cheat seniors, you know my complaint with the basket lid was legit otherwise you would not have sent a replacement*** ***
The controllers are electronic items and like a fuse or light bulb cannot be returned after they have been installed because you cannot determine if they blew out at the time of the installation We have posted this statement on the website so that customers have that understanding before
placing the order "Because damage may occur from an incorrect installation, we do not accept returns or exchanges on speed controllers."We have explained to the customer the reasons why we do not accept return of controllers after they have been installed and the customer confirmed that he installed the controller on his scooter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The replacement basket received is different than the original basket that has a broken weld on the lidIt can not be used because it would require additional hardware to attach it to the back of the seatThere was no instructions or hardware enclosed with this basketIf you provide me with a return label, I will ship this basket back to you, since I can not use it without the additional hardware or instructions.*** ***
In our opinion this customer appears to have decided to abuse the privilege of using Revdex.com to make claims and to make accusations not to get what he wanted but to get even, victimize or even defraudDespite the fact that we shipped what the customer ordered, and even after sending a technician to his house to install and check the scooter he continues to make substantiated claims about a broken weld on a lid of a basket that we provided to him free of charge
Despite the fact that we sold to him this scooter at more than $below other dealers, and just because it needed attaching the front wheel and basket, this customer started demanding $refund so that he could hire a technician to make the simple installation of the front wheel and basketWe eventually hired and send a technician to his house to make the installation and after that the customer started to find other small unsubstantiated issues to complain about just to keep the complain goingWe requested him to send us a picture of the broken weld or send back the basket for repair but he refusedWe do not believe there is a broken weld but just a claim to justify the fact that he has disputed the credit card charge for the scooter against a basket provided free of charge
The technician that went to his house send to us pictures of the assembled scooter including the basket and there is no mention of a broken weld on the BasketThe customer himself confirmed that the scooter was assembled to his satisfaction after the technician left his houseThe customer also claimed to be handicapped and the technician who went to his house could not confirm thatIt is that kind of dishonesty that we feel should be addressed by Revdex.com in order to deter this kind of abuse of the dispute process
*** * *** can be tracked at ***