Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I do not have record of my check being cashed however, I contest the company's claim that they did not receive any emails from me. Attached you will find a copies of the warranty information for the WubbleBall product that contains the recommended email address to use for quickest assistance and the two emails that I sent to that address. Since the email address that they provided appears not to receive messages, I am concerned that the mailing address that the company provided for product return may not have been correct either. With regret, I accept the company's response and you may consider this complaint closed without my satisfaction.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for your help in this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear Customer, our sincerest apology if we overlooked the shipping of your Wubble ball. Please forward a copy of your cashed check to [redacted] in order for us to issue you a refund. Please note to date, we have NO record of your order. If you do not have the copy of your...
cashed check, then we can only ship you a Wubble ball directly from our office, but will not be able to issue you a refund - Please advise.you can contact us directly at [redacted]...Thank you
Dear [redacted], after checking our trail of emails, we have NO record of any email from you. Please email a copy of the back of your check, admitting proof that we cashed your check. If we cashed your check then we will process your warranty ball right away. Thank youPlease send email to...
[redacted], sorry to hear about any issue with your wubbles popping let alone the long time period with no replacement nor reply. Please note, replacements will be shipped today directly from our office - Your tracking information will follow shortly - Please note, moving forward, DO NOT fill the ball...
to its capacity because the more you stretch the skin, the more easier it can pop and yes, ifs its overly stretched, then something like grass, pebbles or perhaps a plant with a somewhat sharp edge can cause damage.Please verify also [redacted], where you mailed your item to and if you sent a payment was your check cashed because to date after carefully checking our records, we have nothing received from you. Also note, replacements are already packed and ready to ship. Your Fedex tracking # is: [redacted] and your estimated delivery time are 2 business days.Please note, I just received your email less than an hour ago and haven already responded. Unfortunately, we do not give refunds on a retail level. You'll have to speak to the original place of purchase for that. Sorry for any inconvenience Tell us why here...
Dear Customer, our sincerest apology for any issue with your Wubble X ball. Please note that unfortunately, we do not give refunds on a retail level. You will have to return your products to Target for your refund. We however, can ship you a Wubble X ball and a helium can. Please advise if you are...
interested in the replacements. Thank youPlease email your reply to:[redacted]Customer Service Manager
Dear Mediator, please note that after speaking with [redacted], we've shipped 2 balls to her on 6/**. Her [redacted] tracking # was: [redacted]. Please note that 2 additional balls were shipped on 6/**. [redacted] tracking # was [redacted] and then 2 additonal balls were shipped by postal mail n 6/**....
We feel that we have truly satisfied her complaint and apologize for any issue she experienced and inconvenience. [redacted] [redacted]
Dear [redacted], our sincerest apologies for any frustration that you're experiencing regarding the receipt of your Wubble ball. We only process envelopes as they're received by our office. There's NO reason why we wouldn't ship you a Wubble ball as promised. To date, we aren't holding any envelopes...
to be processed. perhaps, it just didn't make it to us. Nonetheless, I will have a courtesy ball shipped to you, but please note that is anything happens to it, then you'll be required to pay the one time warranty fee of $6.99 which covers you regarding replacements. Your tracking # for your Fedex package is: [redacted]. Your estimated delivery time are 3 business days
[redacted], sorry to hear you've had an issue with the receipt of your replacement Wubble ball. Please note, per our records, we received an email from you on January **, 2016 and responded to you that same date and also shipped a ball to you. We are truly sorry that you didn't receive it. We never...
received the package back as undeliverable from the post office neither. Nonetheless, we know how frustrating this may have been for you and our sincerest apology for the issue. A replacement Wubble set is packed and ready to ship to you. Your Fedex tracking # is: [redacted]. Your estimated delivery time for this package is 1 business day. If you have any further questions please feel free to contact our Wubble Help desk at ###-###-#### or [redacted]. Thank you Also we suggest that you contact them with help with inflating the ball. They will provide tips on making the ball last a very long time.
I want refund for the $20 of the item that they made me not to return at the store, and also the refund of the $7 they charged me additionally for nothing.I know they are a fraud and have done the same to millions of people. Hopefully one day this escalate to a criminal investigation the way...
Dear Customer, we're totally sorry for any issue you experienced with your Plasma ball. We will be more than happy to replace the item for you but since you didn't purchase it from us, our policy clearly states that you will have to return it to us and in turn we will replace the item for you. Our...
policy too states that purchases made from retail stores, should be returned to places of purchase for a refund or an exchange.Once again, once we receive your defective item, we will replace your Plasma ball for you. Our address is: NSI International, Inc, [redacted]We just need some part of the defective item to make the cost of shipping it back cheaper for you. Our apology for any inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understand that NSI may not have a record of my return - but that does not change the fact that I did make the return in full compliance with their terms and policies. NSI policies require return of a specific portion of the burst Wobble Ball along with a check in the amount of approximately $7. Because I returned the defective balloon - and because NSI denies having received it - I have no further recourse. I cannot re-submit for a refund because I no longer am in possession of the defective balloon. NSI claims that the [redacted] has been causing significant delays in forwarding mail to NSI's new location. Again, this is nothing over which I have any control. So long as NSI denies having any record of my return, there is no way that I can be compensated under the terms of their warranty. Until they cash my check, I have no way to prove that NSI received by return request. By the same token, they cannot prove that I did not fully comply with their terms.I am out $20 for the original Wobble Ball (which lasted less than a week), plus I am out the cost of mailing the defective balloon to NSI. Also, I have a check in the amount of $7 that is uncashed; if I put a stop payment on this check, it will cost me an additional $29. I am simply asking that NSI do the right thing and honor the terms of their warranty and give a customer the benefit of the doubt. $7 does not seem to be a significant loss for them when one considers how much goodwill it would generate. And, if they ever find my check, they will have their money and there would be no need to send me a second replacement. Thank you for your assistance.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Replacement has been received.
Sincerely,
[redacted]
Dear Customer, our sincerest apology for any delay in shipping your ball. If we CASHED your check, please email a copy of it to:[redacted]. We therefore will ship a ball to you immediately
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the issue has been resolved finally. Thank you for a fast resolution to the matter.satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I do not have record of my check being cashed however, I contest the company's claim that they did not receive any emails from me. Attached you will find a copies of the warranty information for the WubbleBall product that contains the recommended email address to use for quickest assistance and the two emails that I sent to that address. Since the email address that they provided appears not to receive messages, I am concerned that the mailing address that the company provided for product return may not have been correct either. With regret, I accept the company's response and you may consider this complaint closed without my satisfaction.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for your help in this matter.
Sincerely,
[redacted]
Please email a copy of your receipt -
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear Customer, our sincerest apology if we overlooked the shipping of your Wubble ball. Please forward a copy of your cashed check to [redacted] in order for us to issue you a refund. Please note to date, we have NO record of your order. If you do not have the copy of your...
cashed check, then we can only ship you a Wubble ball directly from our office, but will not be able to issue you a refund - Please advise.you can contact us directly at [redacted]...Thank you
Dear [redacted], after checking our trail of emails, we have NO record of any email from you. Please email a copy of the back of your check, admitting proof that we cashed your check. If we cashed your check then we will process your warranty ball right away. Thank youPlease send email to...
[redacted]. Thank you
[redacted], sorry to hear about any issue with your wubbles popping let alone the long time period with no replacement nor reply. Please note, replacements will be shipped today directly from our office - Your tracking information will follow shortly - Please note, moving forward, DO NOT fill the ball...
to its capacity because the more you stretch the skin, the more easier it can pop and yes, ifs its overly stretched, then something like grass, pebbles or perhaps a plant with a somewhat sharp edge can cause damage.Please verify also [redacted], where you mailed your item to and if you sent a payment was your check cashed because to date after carefully checking our records, we have nothing received from you. Also note, replacements are already packed and ready to ship. Your Fedex tracking # is: [redacted] and your estimated delivery time are 2 business days.Please note, I just received your email less than an hour ago and haven already responded. Unfortunately, we do not give refunds on a retail level. You'll have to speak to the original place of purchase for that. Sorry for any inconvenience Tell us why here...
Dear Customer, our sincerest apology for any issue with your Wubble X ball. Please note that unfortunately, we do not give refunds on a retail level. You will have to return your products to Target for your refund. We however, can ship you a Wubble X ball and a helium can. Please advise if you are...
interested in the replacements. Thank youPlease email your reply to:[redacted]Customer Service Manager
Dear Mediator, please note that after speaking with [redacted], we've shipped 2 balls to her on 6/**. Her [redacted] tracking # was: [redacted]. Please note that 2 additional balls were shipped on 6/**. [redacted] tracking # was [redacted] and then 2 additonal balls were shipped by postal mail n 6/**....
We feel that we have truly satisfied her complaint and apologize for any issue she experienced and inconvenience. [redacted] [redacted]
Dear [redacted], our sincerest apologies for any frustration that you're experiencing regarding the receipt of your Wubble ball. We only process envelopes as they're received by our office. There's NO reason why we wouldn't ship you a Wubble ball as promised. To date, we aren't holding any envelopes...
to be processed. perhaps, it just didn't make it to us. Nonetheless, I will have a courtesy ball shipped to you, but please note that is anything happens to it, then you'll be required to pay the one time warranty fee of $6.99 which covers you regarding replacements. Your tracking # for your Fedex package is: [redacted]. Your estimated delivery time are 3 business days
[redacted], sorry to hear you've had an issue with the receipt of your replacement Wubble ball. Please note, per our records, we received an email from you on January **, 2016 and responded to you that same date and also shipped a ball to you. We are truly sorry that you didn't receive it. We never...
received the package back as undeliverable from the post office neither. Nonetheless, we know how frustrating this may have been for you and our sincerest apology for the issue. A replacement Wubble set is packed and ready to ship to you. Your Fedex tracking # is: [redacted]. Your estimated delivery time for this package is 1 business day. If you have any further questions please feel free to contact our Wubble Help desk at ###-###-#### or [redacted]. Thank you Also we suggest that you contact them with help with inflating the ball. They will provide tips on making the ball last a very long time.
Customer will receive check within 3 weeks if not before
I want refund for the $20 of the item that they made me not to return at the store, and also the refund of the $7 they charged me additionally for nothing.I know they are a fraud and have done the same to millions of people. Hopefully one day this escalate to a criminal investigation the way...
it should be.
Dear Customer, we're totally sorry for any issue you experienced with your Plasma ball. We will be more than happy to replace the item for you but since you didn't purchase it from us, our policy clearly states that you will have to return it to us and in turn we will replace the item for you. Our...
policy too states that purchases made from retail stores, should be returned to places of purchase for a refund or an exchange.Once again, once we receive your defective item, we will replace your Plasma ball for you. Our address is: NSI International, Inc, [redacted]We just need some part of the defective item to make the cost of shipping it back cheaper for you. Our apology for any inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understand that NSI may not have a record of my return - but that does not change the fact that I did make the return in full compliance with their terms and policies. NSI policies require return of a specific portion of the burst Wobble Ball along with a check in the amount of approximately $7. Because I returned the defective balloon - and because NSI denies having received it - I have no further recourse. I cannot re-submit for a refund because I no longer am in possession of the defective balloon. NSI claims that the [redacted] has been causing significant delays in forwarding mail to NSI's new location. Again, this is nothing over which I have any control. So long as NSI denies having any record of my return, there is no way that I can be compensated under the terms of their warranty. Until they cash my check, I have no way to prove that NSI received by return request. By the same token, they cannot prove that I did not fully comply with their terms.I am out $20 for the original Wobble Ball (which lasted less than a week), plus I am out the cost of mailing the defective balloon to NSI. Also, I have a check in the amount of $7 that is uncashed; if I put a stop payment on this check, it will cost me an additional $29. I am simply asking that NSI do the right thing and honor the terms of their warranty and give a customer the benefit of the doubt. $7 does not seem to be a significant loss for them when one considers how much goodwill it would generate. And, if they ever find my check, they will have their money and there would be no need to send me a second replacement. Thank you for your assistance.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...
determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been promised this same resolution before and have never received the promised shipment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Replacement has been received.
Sincerely,
[redacted]
Dear Customer, our sincerest apology for any delay in shipping your ball. If we CASHED your check, please email a copy of it to:[redacted]. We therefore will ship a ball to you immediately
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the issue has been resolved finally. Thank you for a fast resolution to the matter.satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]