Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved beIt
It is not acceptable to not refund customers for balls that are clearly defective. I'm not the only one with the problem clearly there are many complaints. This is not an acceptable response in any way. I'm not paying any fee to replace balls that are no good Period. I'd have to be crazy to send another dime.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Lisa Barber
Dear Mediator, please inform [redacted], we extend our sincerest apology for the delay in shipping her item. Please note that unfortunately, when you are dealing with a 3rd party such as the post office and have to rely on receipt of mail which is being delivered in a untimely fashion...
things go wrong. Unfortunately, the company gets the blame for the delayed issues. In order to take care of [redacted], a ball is being shipped to her from our NY office today. However, we still haven't received or processed a payment from her, therefore once we receive her payment, then we will process it and once again ship her the (paid) replacement ball. Her [redacted] tracking # is:[redacted]. Her estimated delivery time are 2 business days.Ms J D[redacted]NSI Internaitonal, IncCustomer Service Manager
Dear Customer, let me clarify that we do not have anything to do with any stores policy. We are simply the manufacturer of the ball. We only state not to return to the store because the stores do not stock the components for the balls. such as nozzles, pumps etc etc. We clearly provide an mailing address and a telephone number provided you have any questions before returning or discarding your item if we ship you a replacement ball its totally up to you what you do with it. We were simply offering to ship you a replacement because your ball popped.I will make an exception in your case provided you have your receipt. Please email a copy of it to me at [redacted]. Once I receive your receipt then I will respond to you further - Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved beIt
It is not acceptable to not refund customers for balls that are clearly defective. I'm not the only one with the problem clearly there are many complaints. This is not an acceptable response in any way. I'm not paying any fee to replace balls that are no good Period. I'd have to be crazy to send another dime.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Lisa Barber
Dear Mediator, please inform [redacted], we extend our sincerest apology for the delay in shipping her item. Please note that unfortunately, when you are dealing with a 3rd party such as the post office and have to rely on receipt of mail which is being delivered in a untimely fashion...
things go wrong. Unfortunately, the company gets the blame for the delayed issues. In order to take care of [redacted], a ball is being shipped to her from our NY office today. However, we still haven't received or processed a payment from her, therefore once we receive her payment, then we will process it and once again ship her the (paid) replacement ball. Her [redacted] tracking # is:[redacted]. Her estimated delivery time are 2 business days.Ms J D[redacted]NSI Internaitonal, IncCustomer Service Manager
Dear Customer, let me clarify that we do not have anything to do with any stores policy. We are simply the manufacturer of the ball. We only state not to return to the store because the stores do not stock the components for the balls. such as nozzles, pumps etc etc. We clearly provide an mailing address and a telephone number provided you have any questions before returning or discarding your item if we ship you a replacement ball its totally up to you what you do with it. We were simply offering to ship you a replacement because your ball popped.I will make an exception in your case provided you have your receipt. Please email a copy of it to me at [redacted]. Once I receive your receipt then I will respond to you further - Thank you