Dear Customer, we received your email on Jan **, 2016 in which we are closed on Sundays. Please note that your shaft was shipped on Jan ** by postal mail. Our sincerest apology if you haven't received it. We will reship you another shaft today to the [redacted] [redacted]. Please...
contact us once again, if you do not receive this item within 7-** days - Our customer service # is: ###-###-#### - Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will not say that the issue is resolved because I should have been told from the beginning that you don't give refunds instead of not a problem response. As a business you should rethink your policy in a situation such as this because I believe you made a mistake by not being up front with a customer. Does it not say on the box not to return the item to the store? What happens if you do send me another ball and the store doesn't take it back or gives me the lowest sale price?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Despite the fact that we never received any envelope from [redacted] as it was constantly returned to her several times, we took it upon ourselves to just mail a ball to her. It shipped on 1/* and the postal tracking # is: [redacted]. This was a courtesy ball. If this courtesy ball pop then [redacted] will be liable to pay $ 6.99 for the warranty. To date we have NO record of receipt of her envelope.
We sincerely apologize for any delay or issue that customer is experiencing with her Wubble ball replacement. Since we totally understand the frustration, we will refund her the monies shes requesting provided that she can provide proof of the actual purchase (receipt ) and cashed check by NSI. Once...
we have those items, then a refund will be processed. Without any proof unfortunately, we can only ship her a courtesy ball from our NY office. Please email those copies to [redacted] Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted], we sincerely apologize for any inconvenience that we caused you and your family. Please note that a refund in the amount of $6.99 will be processed and mail shortly to you. Please allow - 7 - 10 business days .Thank you Ms J. D[redacted]NSI Internantional, IncCustomer...
We can only show proof that we receive [redacted] envelope once we cashed his check. Please provide a copy of the back of your check to show that we (NSI) cashed it. Once we have that proof then we will expedite a ball to you . To date, we have NO record of receipt of your envelope.We do stand...
behind our warranty but we have to receive your envelope. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The courtesy ball arrived, but not check.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You really think I kept the receipt after this happened about 4 days ago. If you wanna be petty over $18 I'll be happy with knowing your business will go under when everyone starts to realize what kind of product you have reading the reviews on every website.
And now with mine and others complaints on the Revdex.com website. Good day.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted], in order to receive a FREE replacement, you will need to CUT the word Wubble from your ball(s) and email me a copy of that. Once I have that information, you will be shipped the replacements. If your balls popped right away, then you are NOT entitled to pay the $6.99 fee. ...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted], sorry to hear about your issue regarding your Wubble replacement ball. After carefully checking our emails, unfortunately, we never received an email nor an envelope from you. However, all is not lost. If you sent in payment regarding replacement of your ball and we cashed your...
check, please email me a copy of that payment and we will expedite your replacement balls to you. You can send that proof to [redacted]. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I mailed the yellow envelope out at the post office and had them weigh it to make sure correct postage was on it. My check was not cashed just as others stated you did to them. I did not receive my envelope back. You have all of my proof in the envelope. I also attached emails that I sent twice. They were also not sent back as undelivered.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Mediator, please inform [redacted], that per the last conversation with the [redacted] customer rep that she stated that a refund check would be issued to him. Unfortunately it’s a procedure that needs to be followed before a check can actually be sent. You can inform him that a refund...
check in the amount of $37.97 was issued and mailed on 7/* in the amount of $37.97. He should receive it shortly - [redacted] NSI International, Inc [redacted] ###-###-####
We sincerely apologize for any oversight and delay in shipping a replacement ball. Please note, your ball is ready to ship. Your Fedex tracking # is: [redacted]. The estimated delivery time are 2 business days. Our apology for any inconvenience.
Dear [redacted], my sincerest apology for any delay in you receiving your replacement Wubble balls. Our Wubble help desk continued to write you on 6/** and thereafter and never received a response from you.However, please note, that we have two balls packed and ready to ship to you today. Your [redacted]...
tracking # is: [redacted] and your estimated delivery time are 2 business days. One word of advice: before inflating your Wubble balls, please call our Help Desk for added tips in inflating and allowing your balls to last longer. You can contact our Help desk at ###-###-#### or [redacted]. Thank you and again our apology for any inconvenience.
Please inform customer that a replacement ball was shipped on 7/*/15. Her [redacted] tracking # is: [redacted]. Her estimated delivery time are 2 business days.We sincerely apologize for the inconvenience.[redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]How will the company know to send me a free one when generally they charge a fee for replacement?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please state where you purchased your balls from?? If you purchased them from a store then unfortunately, you will have to contact them for a refund. We DO NOT give refunds on a retail level, however we will replace them for you as a courtesy -
Dear Customer, we received your email on Jan **, 2016 in which we are closed on Sundays. Please note that your shaft was shipped on Jan ** by postal mail. Our sincerest apology if you haven't received it. We will reship you another shaft today to the [redacted] [redacted]. Please...
contact us once again, if you do not receive this item within 7-** days - Our customer service # is: ###-###-#### - Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will not say that the issue is resolved because I should have been told from the beginning that you don't give refunds instead of not a problem response. As a business you should rethink your policy in a situation such as this because I believe you made a mistake by not being up front with a customer. Does it not say on the box not to return the item to the store? What happens if you do send me another ball and the store doesn't take it back or gives me the lowest sale price?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Despite the fact that we never received any envelope from [redacted] as it was constantly returned to her several times, we took it upon ourselves to just mail a ball to her. It shipped on 1/* and the postal tracking # is: [redacted]. This was a courtesy ball. If this courtesy ball pop then [redacted] will be liable to pay $ 6.99 for the warranty. To date we have NO record of receipt of her envelope.
We sincerely apologize for any delay or issue that customer is experiencing with her Wubble ball replacement. Since we totally understand the frustration, we will refund her the monies shes requesting provided that she can provide proof of the actual purchase (receipt ) and cashed check by NSI. Once...
we have those items, then a refund will be processed. Without any proof unfortunately, we can only ship her a courtesy ball from our NY office. Please email those copies to [redacted] Thank you
Thank you.Here is the information requested.[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted], we sincerely apologize for any inconvenience that we caused you and your family. Please note that a refund in the amount of $6.99 will be processed and mail shortly to you. Please allow - 7 - 10 business days .Thank you Ms J. D[redacted]NSI Internantional, IncCustomer...
Service Management
We can only show proof that we receive [redacted] envelope once we cashed his check. Please provide a copy of the back of your check to show that we (NSI) cashed it. Once we have that proof then we will expedite a ball to you . To date, we have NO record of receipt of your envelope.We do stand...
behind our warranty but we have to receive your envelope. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The courtesy ball arrived, but not check.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
You really think I kept the receipt after this happened about 4 days ago. If you wanna be petty over $18 I'll be happy with knowing your business will go under when everyone starts to realize what kind of product you have reading the reviews on every website.
And now with mine and others complaints on the Revdex.com website. Good day.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted], in order to receive a FREE replacement, you will need to CUT the word Wubble from your ball(s) and email me a copy of that. Once I have that information, you will be shipped the replacements. If your balls popped right away, then you are NOT entitled to pay the $6.99 fee. ...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted], sorry to hear about your issue regarding your Wubble replacement ball. After carefully checking our emails, unfortunately, we never received an email nor an envelope from you. However, all is not lost. If you sent in payment regarding replacement of your ball and we cashed your...
check, please email me a copy of that payment and we will expedite your replacement balls to you. You can send that proof to [redacted]. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I mailed the yellow envelope out at the post office and had them weigh it to make sure correct postage was on it. My check was not cashed just as others stated you did to them. I did not receive my envelope back. You have all of my proof in the envelope. I also attached emails that I sent twice. They were also not sent back as undelivered.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Mediator, please inform [redacted], that per the last conversation with the [redacted] customer rep that she stated that a refund check would be issued to him. Unfortunately it’s a procedure that needs to be followed before a check can actually be sent. You can inform him that a refund...
check in the amount of $37.97 was issued and mailed on 7/* in the amount of $37.97. He should receive it shortly - [redacted] NSI International, Inc [redacted] ###-###-####
We sincerely apologize for any oversight and delay in shipping a replacement ball. Please note, your ball is ready to ship. Your Fedex tracking # is: [redacted]. The estimated delivery time are 2 business days. Our apology for any inconvenience.
Dear [redacted], my sincerest apology for any delay in you receiving your replacement Wubble balls. Our Wubble help desk continued to write you on 6/** and thereafter and never received a response from you.However, please note, that we have two balls packed and ready to ship to you today. Your [redacted]...
tracking # is: [redacted] and your estimated delivery time are 2 business days. One word of advice: before inflating your Wubble balls, please call our Help Desk for added tips in inflating and allowing your balls to last longer. You can contact our Help desk at ###-###-#### or [redacted]. Thank you and again our apology for any inconvenience.
Please inform customer that a replacement ball was shipped on 7/*/15. Her [redacted] tracking # is: [redacted]. Her estimated delivery time are 2 business days.We sincerely apologize for the inconvenience.[redacted]...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]How will the company know to send me a free one when generally they charge a fee for replacement?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please state where you purchased your balls from?? If you purchased them from a store then unfortunately, you will have to contact them for a refund. We DO NOT give refunds on a retail level, however we will replace them for you as a courtesy -