Quill apologizes for this inconvenience when placing these ordersOur goal is to provide outstanding service and protect our customers from potential fraud Due to the names on the account, the 1st order was canceled due to potential fraud Once this issue was resolved, the 2nd order was placed Unfortunately, the tracking information provided was inadequate for us to trace this shipment or determine the carrier We do have a package tracking team who was able to trace this order and it was delivered on 12/15/ Quill did contact the customer on 12/to insure they received their delivery and apologize for the multiple frustrating attempts to get the information on his order
I made an account for my husband and my account to purchase an itemAt the end they asked if I wanted to be billed or payI chose be billed - days later I get an email that says we need a physical address to ship toI responded and gave them my addressThe next day I received an email telling me to contact their officeI called and spoke to a lade who informed me that I had to pay firstI pulled out my credit card and paid for the productThen when I got to my job, I was told I had a call from QuillWHAT! how did they get my phone number here: I called them and spoke to another lady, she told me that she did not show the payment but would be happy to take itI said I am not paying you twice, but I would like to know how you got my phone number for my work, she got rude and said this is >>>> I said yes the account is for my business but the phone number is my employer and this number should not be associated with you or my accountShe stated we have our ways but I show that your payment did not go through because the address does not match the cardI said all our mail goes to the PO box but you wont deliver there, she said NO the address must match the cardI disconnected the callPoorly trained repsPoor service and rude repsPoor rulesMany businesses use a PO box for their mailing addressWhat is wrong with people
Quill apologizes for the experience you had while placing your order with us Our goal is to provide outstanding service and part of that is insuring we do not jeopardize our customers private credit information The credit department was the correct department to discuss your account with We should have done a better job explaining this to youOur reps will be coached as we have all calls recorded Our credit team was contacting you today and I see that your order has been reinstated I apologize for this inconvenience I will have my escalation team contact the customer to insure all her issues were resolved
First order ever with this companyOrdered printers at a very good priceOrders went through, account was created, credit card saved, cart emptied -- all looked wellHad a question about the product, so before contacting customer service, I looked for the order in my accountThere was no record in order historyLooked in my email for the customary email order receipt -- nothingVerified, sure enough, the credit card was still savedThe cart is still emptyWhere is my order? Online chat referred me to the credit deptCredit dept referred me to Cust SvcThey found the web order! Great! But it will not be fulfilledThe price was too good and "we don't have any"Yep...the product now shows as sold outMeanwhile, I've lost a day-and-a-half of business time to fulfill my business needs for the printer on the same deadlineIf your website takes orders, it should also handle inventory and decrement that inventory as orders are PLACED -- not SHIPPEDVery bad
Initial Business Response / [redacted] (1000, 11, 2014/07/24) */ Quill apologizes for the delay in respondingI do see credits issued: on 6/for and on 6/for That said, all credits have been issuedIt does take a couple days for the balance to be credited against the credit cardI am confident the $$ have been credited back to the account Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Quill promised IN WRITING to provide prepaid return shipping labels but NEVER did supply themI believe Quill owes me for the return shipping cost Final Consumer Response / [redacted] (4200, 17, 2014/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since we could not trust what they originally said to us, we asked Quill repeatedly to contact us ONLY in writingOn 7/31/2014, Quill finally offered to refund the return shipping cost we incurred in MayWe sent them proof of the cost by email on 7/31/They have not refunded to us yet Final Business Response / [redacted] (4000, 19, 2014/08/11) */ Quill apologizes for this 2nd requestA credit of $was credited to the account on 8/1/Please let us know if there is anything else we can do
Initial Business Response / [redacted] (1000, 17, 2014/12/01) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] The refund balance of $as stated in the complaint was refunded to the customer's credit card on 09/03/The refund was placed on the original credit card used at time of purchase After additional research, I have discovered there are two invoices in the amount of $on this accountBoth invoices were paid with credit cards,one ending in [redacted] and the other in [redacted] We refunded credit card ending in ***To correct the refund to the card ending in ***, it would require us to place an underpayment on the customer's accountOur system does not store all credit card information to properly correctThe customer can contact me for further explanation and to resolve as necessary
Initial Business Response / [redacted] (1000, 11, 2015/04/22) */ Quill apologizes for this inconvenienceThe $off $coupon was intended for new business customersOur system indicates you are set up as a consumer accountIt is our practice to contact any customer what we could not honor this couponI apologize that we were not able to communicate that to you and have you decide if you wanted to continue with the order or cancelWe will credit the account for the $A Customer Service representative will be in touch tomorrow 04/if any further account info is needed
Initial Business Response / [redacted] (1000, 8, 2014/10/14) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceUnfortunately, the check submitted for payment has been returned twice from the bank with NSFThat said, the account is still openIf the customer or the bank would like further information, they can discuss this with our credit department: [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have already sent proof to the business that the check was honored by the bankWe have sent this three times now Final Business Response / [redacted] (4000, 15, 2014/11/14) */ Quill apologizes for this inconvenienceThe customer was issued credit and a copy is being e-mailed to herCredit will also update the credit statusAlso, we will remove this account from future e-mails and offers per the customer's request
Our office has been doing business with Quill for years nowThey are always fast on shipping and quick to resolve any issues with products or billingWe have a small mom-and-pop type of shop and never once have we been "scammed" or mislead in any way from anyone even associated with QuillThere also usually some type of copoun or rebate going on that either saves us MORE money or gets us some free giftsThe best place to buy for your office, wether corpoarte or home
From: [redacted] For [redacted] , we did speak with the customer today The customer indicated that he did not receive the gift card We told him we would send another out today with a required signature so we both know it was received He gave us the name and address to send it toWe have the tracking number and will track the shipment to insure it gets delivered
Quill apologizes for this inconvenience This item is currently out of stock at all of our warehouses size="3"> We accept backorders on items and per the mail order rules, provide expected ship dates for items that are currently out of stock The backorder is currently holding at our NY facility pending the arrival of inventory The anticipated date is May The customer can choose to wait for the product or cancel their order
Horrible experience with this company I'm a sucker for door to door sales people so in septI ordered three boxes of letter size paper and paid for them I only received two boxes and received a credit for the "lost " boxIt turned out the one of the two boxes originally delievered was 11xpaper So I'm on the phone again and have to lug the legal size paper accross town to return it I ultimately ended up with three boxes of letter size paper - and paid for same Quill says I owe $, for waht I don't know Wrote letter on 10/2014-no reply, talked to a "Larry" on 11/who was going to take care of it, sent a fax on 2/25/- no replyWouldn't deal with this company again if they were the only paper supply company in the world
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Quill.com Quill apologizes for the inconvenienceOrder XXXXXXXX item XXXXXXXUNI was coded as UPS but it is a truckThe vendor did attempt to pick up the product from the customer via truck, but customer had it bolted to floorQuill did arrange a pick up on 7/We did get confirmation this was picked up from the customer
Horrible, Horrible customer serviceOur company ordered a large cabinet which was extremely priceyIt was finally delivered however they did not include the most important part which was a key to the cabinetWe called and the woman stated they couldnt get the key here for another weekWe asked if they could expedite this but they could not "get ahold" of the company that delivered, even though its THEIR COMPANY and THEIR WAREHOUSENo one at Quill offered a discount or money back and said "its not their fault" DO NOT ORDER FROM THEM, THEY ARE A SCAMThey will rip you off and lie to youOur company will NEVER do business with them
Initial Business Response / [redacted] (1000, 5, 2014/11/21) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceThis promotion was intended for business only customers and the vendor will not ship to a residential addressWe have created a new order ( [redacted] ) to ship to our warehouseWe will then ship this to the customerThe dispensers should be delivered to the customer by Dec taking into account the additional shipping time
Initial Business Response / [redacted] (1000, 10, 2015/01/15) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] Quill apologizes for the issues with your accountOur Customer support rep has completed the following: Credit has been issued for O# XXXXXXXX & the amount $will go back onto the credit card used to pay for the order; Also CM# XXXXXX was canceled as that is a duplicate of CM# XXXXXX I have contacted our A/R dept to have CM# XXXXXX, which was still open, applied back to the credit card used on Inv# XXXXXXXThis information was also left with the customer
Quill apologizes for this inconvenience My team has been in contact with Mr [redacted] size="3"> We tried a couple different ways to get him this coupon via e-mail We worked with our IT team to verify the e-mail addresses the promo e-mail would have gone to The IT team indicated this was a good address, however, this e-mail address had previously requested the promo e-mail to be sent on August of This promo e-mail is set up to ONLY send onceThis issue did uncover an opportunity to add further training for our chat team Unfortunately, the chat team would not know this which is why they were not giving accurate infoWe will update their training based on this issue In the mean-time, we did offer to accommodate the customer with Quill cash and coupons, but he indicated he would not be ordering from Quill.com
Initial Business Response / [redacted] (1000, 8, 2014/08/11) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this advertising issue. Quill has contacted the customer and placed an order for product the... customer was satisfied with. One thing to note is this product may not currently be available, but as soon as we do receive stock, we will release this for the customer.
Contact Name and Title: [redacted] Dir of CR Contact Phone: [redacted] Contact Email: R [redacted] @Quill.com Quill apologizes for this. I agree this is not our standard practice. This certainly is not the way to get you become a loyal customer of ours. I have added your... name/address to the "no visit" list in our database. This will remove your address from future visits.
Initial Business Response / [redacted] (1000, 8, 2014/08/11) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for the confusionAs indicated customer had been in touch with my teamAt that point, it was determined that while it was an advertising error, Quill did add on a hutch for no charge as the description of the desk indicated it came with a hutchAll the other pieces of the collection were separate and were priced to be purchased separatelyThe bullets in the copy of the product details indicate they are sold separatelyQuill offered pricing for the balance of the collection, but the customer refusedQuill makes every attempt to feature items with accurate descriptions and pricingWe apologize this was not clear when the customer was making his purchaseIf the customer is not satisfied with the pieces he did receive, he can contact us to schedule a return Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/08/12) */ Hi, Quill has not contacted me but they did attempt to make another purchase on my credit card without my permissionIn fact, they forced payment through causing the prepaid credit card into a negative balanceI had to inform the bank that these were fraudulent charges and my card was cancelledThey said that quill absolutely knew what they were doing by forcing this payment throughI had authorized the original charge days prior but when they didn't send me what I ordered they cancelled the chargesThey had a change of mind later and decided they were going to make a new unauthorized purchase on my card and forced the card into a negative balancePrepaid cards are not allowed to go into the negative by design Final Business Response / [redacted] (4000, 16, 2014/08/25) */ Quill sent the hutch out for freeIn order to enter the free hutch, we have to enter the item on an order with a price and then credit the accountSince the item was added on to the customer's existing order, that is what caused the charge on the card, however, the transaction would have been credited had it passed creditThis is the only way an additional item could be entered so there is proper tracking of what the customer receivedCredit could have tried to apply the charge again which may explain the 2nd attempt.Ether way, the intent was to credit the account once the transaction was loggedThat said, the customer has received the hutch for free as an accommodation Final Consumer Response / [redacted] (3000, 14, 2014/08/22) */ After reading the response Quill made only after downloading the doc, Quill makes an assertion that the items were sold separatelyThat is completely as shown by the screenshots we took at the time of purchaseThis is a case of complete and utter advertisement as well as two attempts now to charge my credit card without my expressed permissionThey have attempted to say that they sent the hutch out for free? They tried to charge my card for it! We received 2/items in the end for what we purchasedRather then sending the item back, we want the item we purchased and nothing less
Quill apologizes for this inconvenience when placing these ordersOur goal is to provide outstanding service and protect our customers from potential fraud Due to the names on the account, the 1st order was canceled due to potential fraud Once this issue was resolved, the 2nd order was placed Unfortunately, the tracking information provided was inadequate for us to trace this shipment or determine the carrier We do have a package tracking team who was able to trace this order and it was delivered on 12/15/ Quill did contact the customer on 12/to insure they received their delivery and apologize for the multiple frustrating attempts to get the information on his order
I made an account for my husband and my account to purchase an itemAt the end they asked if I wanted to be billed or payI chose be billed - days later I get an email that says we need a physical address to ship toI responded and gave them my addressThe next day I received an email telling me to contact their officeI called and spoke to a lade who informed me that I had to pay firstI pulled out my credit card and paid for the productThen when I got to my job, I was told I had a call from QuillWHAT! how did they get my phone number here: I called them and spoke to another lady, she told me that she did not show the payment but would be happy to take itI said I am not paying you twice, but I would like to know how you got my phone number for my work, she got rude and said this is >>>> I said yes the account is for my business but the phone number is my employer and this number should not be associated with you or my accountShe stated we have our ways but I show that your payment did not go through because the address does not match the cardI said all our mail goes to the PO box but you wont deliver there, she said NO the address must match the cardI disconnected the callPoorly trained repsPoor service and rude repsPoor rulesMany businesses use a PO box for their mailing addressWhat is wrong with people
Quill apologizes for the experience you had while placing your order with us Our goal is to provide outstanding service and part of that is insuring we do not jeopardize our customers private credit information The credit department was the correct department to discuss your account with We should have done a better job explaining this to youOur reps will be coached as we have all calls recorded Our credit team was contacting you today and I see that your order has been reinstated I apologize for this inconvenience I will have my escalation team contact the customer to insure all her issues were resolved
First order ever with this companyOrdered printers at a very good priceOrders went through, account was created, credit card saved, cart emptied -- all looked wellHad a question about the product, so before contacting customer service, I looked for the order in my accountThere was no record in order historyLooked in my email for the customary email order receipt -- nothingVerified, sure enough, the credit card was still savedThe cart is still emptyWhere is my order? Online chat referred me to the credit deptCredit dept referred me to Cust SvcThey found the web order! Great! But it will not be fulfilledThe price was too good and "we don't have any"Yep...the product now shows as sold outMeanwhile, I've lost a day-and-a-half of business time to fulfill my business needs for the printer on the same deadlineIf your website takes orders, it should also handle inventory and decrement that inventory as orders are PLACED -- not SHIPPEDVery bad
Initial Business Response / [redacted] (1000, 11, 2014/07/24) */ Quill apologizes for the delay in respondingI do see credits issued: on 6/for and on 6/for That said, all credits have been issuedIt does take a couple days for the balance to be credited against the credit cardI am confident the $$ have been credited back to the account Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Quill promised IN WRITING to provide prepaid return shipping labels but NEVER did supply themI believe Quill owes me for the return shipping cost Final Consumer Response / [redacted] (4200, 17, 2014/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since we could not trust what they originally said to us, we asked Quill repeatedly to contact us ONLY in writingOn 7/31/2014, Quill finally offered to refund the return shipping cost we incurred in MayWe sent them proof of the cost by email on 7/31/They have not refunded to us yet Final Business Response / [redacted] (4000, 19, 2014/08/11) */ Quill apologizes for this 2nd requestA credit of $was credited to the account on 8/1/Please let us know if there is anything else we can do
Initial Business Response / [redacted] (1000, 17, 2014/12/01) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] The refund balance of $as stated in the complaint was refunded to the customer's credit card on 09/03/The refund was placed on the original credit card used at time of purchase After additional research, I have discovered there are two invoices in the amount of $on this accountBoth invoices were paid with credit cards,one ending in [redacted] and the other in [redacted] We refunded credit card ending in ***To correct the refund to the card ending in ***, it would require us to place an underpayment on the customer's accountOur system does not store all credit card information to properly correctThe customer can contact me for further explanation and to resolve as necessary
Initial Business Response / [redacted] (1000, 11, 2015/04/22) */ Quill apologizes for this inconvenienceThe $off $coupon was intended for new business customersOur system indicates you are set up as a consumer accountIt is our practice to contact any customer what we could not honor this couponI apologize that we were not able to communicate that to you and have you decide if you wanted to continue with the order or cancelWe will credit the account for the $A Customer Service representative will be in touch tomorrow 04/if any further account info is needed
Initial Business Response / [redacted] (1000, 8, 2014/10/14) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceUnfortunately, the check submitted for payment has been returned twice from the bank with NSFThat said, the account is still openIf the customer or the bank would like further information, they can discuss this with our credit department: [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have already sent proof to the business that the check was honored by the bankWe have sent this three times now Final Business Response / [redacted] (4000, 15, 2014/11/14) */ Quill apologizes for this inconvenienceThe customer was issued credit and a copy is being e-mailed to herCredit will also update the credit statusAlso, we will remove this account from future e-mails and offers per the customer's request
Our office has been doing business with Quill for years nowThey are always fast on shipping and quick to resolve any issues with products or billingWe have a small mom-and-pop type of shop and never once have we been "scammed" or mislead in any way from anyone even associated with QuillThere also usually some type of copoun or rebate going on that either saves us MORE money or gets us some free giftsThe best place to buy for your office, wether corpoarte or home
From: [redacted] For [redacted] , we did speak with the customer today The customer indicated that he did not receive the gift card We told him we would send another out today with a required signature so we both know it was received He gave us the name and address to send it toWe have the tracking number and will track the shipment to insure it gets delivered
Quill apologizes for this inconvenience This item is currently out of stock at all of our warehouses size="3"> We accept backorders on items and per the mail order rules, provide expected ship dates for items that are currently out of stock The backorder is currently holding at our NY facility pending the arrival of inventory The anticipated date is May The customer can choose to wait for the product or cancel their order
Horrible experience with this company I'm a sucker for door to door sales people so in septI ordered three boxes of letter size paper and paid for them I only received two boxes and received a credit for the "lost " boxIt turned out the one of the two boxes originally delievered was 11xpaper So I'm on the phone again and have to lug the legal size paper accross town to return it I ultimately ended up with three boxes of letter size paper - and paid for same Quill says I owe $, for waht I don't know Wrote letter on 10/2014-no reply, talked to a "Larry" on 11/who was going to take care of it, sent a fax on 2/25/- no replyWouldn't deal with this company again if they were the only paper supply company in the world
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @Quill.com Quill apologizes for the inconvenienceOrder XXXXXXXX item XXXXXXXUNI was coded as UPS but it is a truckThe vendor did attempt to pick up the product from the customer via truck, but customer had it bolted to floorQuill did arrange a pick up on 7/We did get confirmation this was picked up from the customer
Horrible, Horrible customer serviceOur company ordered a large cabinet which was extremely priceyIt was finally delivered however they did not include the most important part which was a key to the cabinetWe called and the woman stated they couldnt get the key here for another weekWe asked if they could expedite this but they could not "get ahold" of the company that delivered, even though its THEIR COMPANY and THEIR WAREHOUSENo one at Quill offered a discount or money back and said "its not their fault" DO NOT ORDER FROM THEM, THEY ARE A SCAMThey will rip you off and lie to youOur company will NEVER do business with them
Initial Business Response / [redacted] (1000, 5, 2014/11/21) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this inconvenienceThis promotion was intended for business only customers and the vendor will not ship to a residential addressWe have created a new order ( [redacted] ) to ship to our warehouseWe will then ship this to the customerThe dispensers should be delivered to the customer by Dec taking into account the additional shipping time
Initial Business Response / [redacted] (1000, 10, 2015/01/15) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] Quill apologizes for the issues with your accountOur Customer support rep has completed the following: Credit has been issued for O# XXXXXXXX & the amount $will go back onto the credit card used to pay for the order; Also CM# XXXXXX was canceled as that is a duplicate of CM# XXXXXX I have contacted our A/R dept to have CM# XXXXXX, which was still open, applied back to the credit card used on Inv# XXXXXXXThis information was also left with the customer
Quill apologizes for this inconvenience My team has been in contact with Mr [redacted] size="3"> We tried a couple different ways to get him this coupon via e-mail We worked with our IT team to verify the e-mail addresses the promo e-mail would have gone to The IT team indicated this was a good address, however, this e-mail address had previously requested the promo e-mail to be sent on August of This promo e-mail is set up to ONLY send onceThis issue did uncover an opportunity to add further training for our chat team Unfortunately, the chat team would not know this which is why they were not giving accurate infoWe will update their training based on this issue In the mean-time, we did offer to accommodate the customer with Quill cash and coupons, but he indicated he would not be ordering from Quill.com
Initial Business Response / [redacted] (1000, 8, 2014/08/11) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for this advertising issue. Quill has contacted the customer and placed an order for product the... customer was satisfied with. One thing to note is this product may not currently be available, but as soon as we do receive stock, we will release this for the customer.
Contact Name and Title: [redacted] Dir of CR Contact Phone: [redacted] Contact Email: R [redacted] @Quill.com Quill apologizes for this. I agree this is not our standard practice. This certainly is not the way to get you become a loyal customer of ours. I have added your... name/address to the "no visit" list in our database. This will remove your address from future visits.
Initial Business Response / [redacted] (1000, 8, 2014/08/11) */ Contact Name and Title: [redacted] Dir of CR Contact Phone: [redacted] Contact Email: [redacted] Quill apologizes for the confusionAs indicated customer had been in touch with my teamAt that point, it was determined that while it was an advertising error, Quill did add on a hutch for no charge as the description of the desk indicated it came with a hutchAll the other pieces of the collection were separate and were priced to be purchased separatelyThe bullets in the copy of the product details indicate they are sold separatelyQuill offered pricing for the balance of the collection, but the customer refusedQuill makes every attempt to feature items with accurate descriptions and pricingWe apologize this was not clear when the customer was making his purchaseIf the customer is not satisfied with the pieces he did receive, he can contact us to schedule a return Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/08/12) */ Hi, Quill has not contacted me but they did attempt to make another purchase on my credit card without my permissionIn fact, they forced payment through causing the prepaid credit card into a negative balanceI had to inform the bank that these were fraudulent charges and my card was cancelledThey said that quill absolutely knew what they were doing by forcing this payment throughI had authorized the original charge days prior but when they didn't send me what I ordered they cancelled the chargesThey had a change of mind later and decided they were going to make a new unauthorized purchase on my card and forced the card into a negative balancePrepaid cards are not allowed to go into the negative by design Final Business Response / [redacted] (4000, 16, 2014/08/25) */ Quill sent the hutch out for freeIn order to enter the free hutch, we have to enter the item on an order with a price and then credit the accountSince the item was added on to the customer's existing order, that is what caused the charge on the card, however, the transaction would have been credited had it passed creditThis is the only way an additional item could be entered so there is proper tracking of what the customer receivedCredit could have tried to apply the charge again which may explain the 2nd attempt.Ether way, the intent was to credit the account once the transaction was loggedThat said, the customer has received the hutch for free as an accommodation Final Consumer Response / [redacted] (3000, 14, 2014/08/22) */ After reading the response Quill made only after downloading the doc, Quill makes an assertion that the items were sold separatelyThat is completely as shown by the screenshots we took at the time of purchaseThis is a case of complete and utter advertisement as well as two attempts now to charge my credit card without my expressed permissionThey have attempted to say that they sent the hutch out for free? They tried to charge my card for it! We received 2/items in the end for what we purchasedRather then sending the item back, we want the item we purchased and nothing less