Initial Business Response /* (1000, 5, 2015/09/10) */
Contact Name and Title: *** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill.com apologizes for this inconvenienceThe accounts receivable team has reviewed this claim Quill will
reconcile the payment and post to your accountThe credit status will be updated as wellYou should no longer be getting any requests from Quill to reconcile your payment
Initial Consumer Rebuttal /* (3000, 7, 2015/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They sent the response on 9/but a colletion agency RMS sent me a collection for quill for the amount of moneyAgain! big hassleWe request here Quill to resolve this issue immediately
Final Business Response /* (4000, 9, 2015/09/28) */
Contact Name and Title: *** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes that you are continuing to get noticesWe have reached out to the collecton agency and notified them of this and this open file is being closedThat said, once the system is updated with the closed status, you will no longer receive notifications
Final Consumer Response /* (2000, 11, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Quill apologizes for your dis-satisfaction. This customer contacted us and we were handling as an escalated call as
well To give some background, Quill did initiate a credit on April when the customer originally contacted us and would have honored it pending the return of the product. When the customer did not return the product in April, the credit was canceled on June We do send reminders prior to canceling the credit. Based on the original inquiry and request, my team did contact the customer today to let them know we would allow the return of the damaged desk (months past the return policy)We would issue Quill cash to apply towards another purchase. He refused the service we offered
Initial Business Response /* (1000, 5, 2015/08/05) */
Contact Name and Title: *** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceWe have requested that your address and number associated with the account
be removed from our inquiry data-baseOnce removed, you should not have any further sales visitsThis may take up to weeks to completeAgain, Quill apologizes for this inconvenience
Initial Consumer Rebuttal /* (2000, 7, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2014/05/16) */
Contact Name and Title: ***
Contact Phone:***
Contact Email: ***
I have confirmation that your name and address have been removed from the salesforce databaseQuill apologizes for
thisWe do our best to insure your experience from our outside sales team mirrors our busines objectivesUnfortunately, you did not have that experience
Initial Consumer Rebuttal /* (2000, 9, 2014/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I’m not one to normally leave negative feedback, however, my experience with Quill.com has been so horrendous, I felt a paramount responsibility to let other customers know exactly how truly terrible they areI recently placed my first order with this company for a Christmas gift During the checkout process I was asked the billing address for my card, and I was then asked for a shipping address As with most websites, the option to check “Same as Billing Address” presented itself, or you could unselect that option and fill in an alternative shipping address Pretty standard, right? I certainly thought soSince it was a Christmas gift, I decided to have it shipped to my office so I wouldn’t have to worry about the recipient intercepting it and I could get it wrapped and placed under the tree without any problemsSo, I placed my order just fine, and got a confirmation notice from quillThe following day, I logged into my quill account to see if I could track the order yetIt’s a Christmas gift after all so obviously I was anxiously awaiting the arrivalWhen I pull up the order, there is a tiny notice saying the order is currently pending because of an error charging my card and I would need to contact quill’s credit departmentWouldn’t you know, it’s a Saturday and of course I couldn’t get anyoneThe following Monday quill decides to email me letting me know:
“The credit card billing address does not match the shipping addressPer Quill security, this is a requirementPlease contact our credit department at the number below to resolve this issue.”
I’m sorry….then WHY DO YOU HAVE THE OPTION TO PUT IN AN ALTERNATE SHIPPING ADDRESS???!!! I mean intelligent business interactions, quality customer service, interest in creating loyal customers… these are all great practices to strive for but common sense…… is common sense seriously that difficult for a company that generates 192,page views a day to offer?? I’m so perplexedSo I give them a callTheir extremely unhelpful representative tells me that the billing address and the shipping address have to matchSo I kindly ask her why the website has an option to input an alternative shipping addressShe tells me if it’s shipped to a company then it can have a different addressWell wouldn’t you know, I actually had my order shipped to my office, which I assure you is no dark and dreary cave in the side of a mountainI proceed to inform my representative that I had my order shipped to a business addressShe then tells me it has to charged to that business’s accountDoes this make sense to anyone? Anyone? Nothing she has told me explains why the website allows a non-business consumer to input an alternate shipping address if quill will not ship to that addressFurthermore, quill’s shipping policy found here: *** also states nowhere the existence of this policyFortunately, I almost manage the supply orders for the company I work forNEVER will I OR my company order ANYTHING from this deplorable company
Initial Business Response /* (1000, 5, 2014/11/14) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Quill apologizes for this inconvenienceThe credit card information did not match the billing information on this
new accountThe customer was contacted and the billing information was updatedA new order was created (***Once it releases from Credit, the order will be sent to our direct ship vendor for shipment direct to customer pending inventory availability
Quill apologizes for this inconvenienceAll of our records show that the price on Quill.com (+tax) was honored on this order.
The invoice states that amountThis invoice was settled with the credit card company on 8/23. The $may have been a reserve amount, but the customer was charged the correct amount. I do see the customer refused the shipment The credit was initiated and processed today for the refusal as the charge for the original purchase had to be settled before credit could be issued. As well, there was a replacement purchase order submitted 8/for the same $$ amount. This order will invoice once we have confirmation from the vendor that the order shipped. So at any point, there may be charges of the $on the customer’s credit card and a separate credit once the transaction is processed by the credit card company (allow 5- days processing time)Tell us why here
Quill apologizes for this inconvenience
I see this was the 1st time you ordered from Quill. This is a business to business site and we do not put items on our website to get customer credit card information. The price for the printer was accurate. It was a model that we were no longer going to carry and we honored the price until we ran out of stock. We did send you communications regarding the orders to the *** *address indicating the reason we canceled your orders; The first notification was sent on Tues 1/just before 10:55am and the second on the same day just before 11:08am. We have inactivated your account per your request. *** is the notification we sent regarding your orders
Dear Customer,
Please accept our apologiesWe are writing to let you know that the *** *** *** Color Laser Multifunction Machine has sold out and we are unable to fulfill your orderYour order has been cancelledIf you submitted a credit card payment with your order, your card has not been chargedIf you received an order confirmation, please note that the receipt of an email order confirmation is simply a recognition that we have received your requested orderFor more details, please see our Terms and Conditions
We apologize for any inconvenience or disappointment this may have causedSincerely,
Quill.com Customer Service
I do not understand the customer responseI would need clarification. Any customer doing business with Quill requires a pre-pay to place an order. If this customer has a business and can provide a tax exempt ID, we can discuss other payment terms.
We contacted the customer today to reinstate the orderThe customer indicated they purchased the product elsewhere and no longer needs the product from us
I will never do business with this company The sales reps are constantly coming into our office trying to get business when we clearly have a "No Soliciting" sign on the front door They are rude and persistent and almost impossible to get rid of As a matter of fact, the regional sales manager came to see me yesterday I told him about my disgust with his sales reps He told me he was truly sorry that the company was "misrepresented" Apparently he wasn't sorry enough because he treated me the same way his sales team did I am completely disgusted with this company Just leave me alone!
Contact Name and Title: *** *** Dir of CR
Contact Phone: ***
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceDue to a pricing issue on the product purchased, the credit card was charged the current priceWe have removed that open
balance from your accountI see it was removed as of October Currently you have a open balance
Quill apologizes for this inconvenience. It is always our intent to honor an order that we accept and send a
confirmationThis printer was shipping direct from *** *** was supporting the promotional price. *** notified us Friday that they ran out of inventory and would not be able to fulfill the orders. The “sold out” flag was set at that point on Quill.com so no further orders could be submitted. The Quill merchant was able to find another source who does have stock on that printerAs you mentioned on Quill.com, the item is now available at the regular price. That is because the current source is not offering the discounted price. We WILL re-enter your order and honor your sale price. Our escalation team will reach out to the customer today if any info is needed to get his order on the way
Initial Business Response /* (1000, 5, 2015/07/31) */
Contact Name and Title:*** Dir or CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes for our online price error on HP Printer #M277DWWhen we updated the price to the correct sale
price of $329.99, your order was systemically updated as wellWe are truly sorry that the price on your order changed from that which was confirmed at the time you placed your orderWe were able to catch this error and cancel your orderYour charge card may show a pre-authorization for the amount, but this was canceled and should be removed within 3-business daysWe're sorry for any inconvenience or disappointment this may have caused
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the irresponsible actions taken by this businessMy "desired resolution" was not even addressedThis company has made no effort to rectify their mistake except to their own benefitI am not satisfied, will never use quill.com again, and will advise others to use any other business supply website
...Quill apologizes for this inconvenience. The reason for the denial of the return is the product requesting to be returned has a day return policy as stated on Quill.com. We
will make a time accommodation and allow the return for Quill CashThe Quill Cash can be redeemed towards the next purchase over $ A Quill rep has discussed this with the customer. At this time, the customer was not ready to place the replacement order. He can do his replacement on line or call us directly. The Quill Cash will be available once the original phone is returned. We also accommodated the call tag and will pay the freight backUsually, it is the customers responsibility to return the product if it is their prerogative
Initial Business Response /* (1000, 6, 2015/09/09) */
Contact Name and Title: *** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceAdjustments were completed on August to clear this account of any past
due invoices or money owedYour account has a zero balanceYuo should no be contacted requesting further payment
Initial Consumer Rebuttal /* (2000, 8, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Quill apologizes for this inconvenience and inaccurate statement.
size="3">All installment customers go through a credit check with ***. This customer was denied Installment terms as the business is a home based business and at the time of the installment application, the credit file did not meet the requirements to be approved for the Installment Payment Plan. The main reason for decline was *** reporting his company just began 4/2016. All calls are recorded. We will pull up this call and coach the representative to avoid this type of inaccurate information being shared in the future.
Tell us why here
Initial Business Response /* (1000, 6, 2015/10/16) */
Contact Name and Title: *** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceIt is always our intent to be able to fulfill the order with the items that
you orderedAs well, I apologize for the experience you had when you called to check on thisQuill prides itself on our customer serviceWe record 100% of our callsI am locating the call so I can listen and take the appropriate action with my teamI was able to find the original lunchtote in our Wisconsin warehouseI had an order entered todayIt should ship by the end of the dayPlease allow additional transit time to deliver to you in TexasThank you for bringing this to our attentionMy customer service team can learn from this and try to avoid it from occurring in the future
Initial Consumer Rebuttal /* (2000, 8, 2015/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank You for making good on this offer
I received the tote that I thought I was getting when I placed my order today
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID *** and find that this resolution is satisfactory to me Please also let Quill know that the package was finally delivered too, so now I no longer need the credit Thanks for your help on this.
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/08/19) */
Contact Name and Title: *** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceWe have been in contact with this customer to better understand this
situationWe have canceled the balance due on this accountWe have also closed this account and will not allow any further activity on this accountAs well, we have notified the 3rd party collection agency of the account balance so no further communication should occur
Initial Consumer Rebuttal /* (2000, 7, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the resolution we requested
Quill apologizes for this experience. This is not the way we conduct business. We are known for our friendly and effortless
experience for your office and this certainly was not the impression we left. I have requested that the salesperson that visited your business be removed from the Quill account. They do not exhibit the culture we are most proud of. I apologize for this situation
Initial Business Response /* (1000, 5, 2015/09/10) */
Contact Name and Title: *** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill.com apologizes for this inconvenienceThe accounts receivable team has reviewed this claim Quill will
reconcile the payment and post to your accountThe credit status will be updated as wellYou should no longer be getting any requests from Quill to reconcile your payment
Initial Consumer Rebuttal /* (3000, 7, 2015/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They sent the response on 9/but a colletion agency RMS sent me a collection for quill for the amount of moneyAgain! big hassleWe request here Quill to resolve this issue immediately
Final Business Response /* (4000, 9, 2015/09/28) */
Contact Name and Title: *** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes that you are continuing to get noticesWe have reached out to the collecton agency and notified them of this and this open file is being closedThat said, once the system is updated with the closed status, you will no longer receive notifications
Final Consumer Response /* (2000, 11, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Quill apologizes for your dis-satisfaction. This customer contacted us and we were handling as an escalated call as
well To give some background, Quill did initiate a credit on April when the customer originally contacted us and would have honored it pending the return of the product. When the customer did not return the product in April, the credit was canceled on June We do send reminders prior to canceling the credit. Based on the original inquiry and request, my team did contact the customer today to let them know we would allow the return of the damaged desk (months past the return policy)We would issue Quill cash to apply towards another purchase. He refused the service we offered
Initial Business Response /* (1000, 5, 2015/08/05) */
Contact Name and Title: *** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceWe have requested that your address and number associated with the account
be removed from our inquiry data-baseOnce removed, you should not have any further sales visitsThis may take up to weeks to completeAgain, Quill apologizes for this inconvenience
Initial Consumer Rebuttal /* (2000, 7, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2014/05/16) */
Contact Name and Title: ***
Contact Phone:***
Contact Email: ***
I have confirmation that your name and address have been removed from the salesforce databaseQuill apologizes for
thisWe do our best to insure your experience from our outside sales team mirrors our busines objectivesUnfortunately, you did not have that experience
Initial Consumer Rebuttal /* (2000, 9, 2014/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I’m not one to normally leave negative feedback, however, my experience with Quill.com has been so horrendous, I felt a paramount responsibility to let other customers know exactly how truly terrible they areI recently placed my first order with this company for a Christmas gift During the checkout process I was asked the billing address for my card, and I was then asked for a shipping address As with most websites, the option to check “Same as Billing Address” presented itself, or you could unselect that option and fill in an alternative shipping address Pretty standard, right? I certainly thought soSince it was a Christmas gift, I decided to have it shipped to my office so I wouldn’t have to worry about the recipient intercepting it and I could get it wrapped and placed under the tree without any problemsSo, I placed my order just fine, and got a confirmation notice from quillThe following day, I logged into my quill account to see if I could track the order yetIt’s a Christmas gift after all so obviously I was anxiously awaiting the arrivalWhen I pull up the order, there is a tiny notice saying the order is currently pending because of an error charging my card and I would need to contact quill’s credit departmentWouldn’t you know, it’s a Saturday and of course I couldn’t get anyoneThe following Monday quill decides to email me letting me know:
“The credit card billing address does not match the shipping addressPer Quill security, this is a requirementPlease contact our credit department at the number below to resolve this issue.”
I’m sorry….then WHY DO YOU HAVE THE OPTION TO PUT IN AN ALTERNATE SHIPPING ADDRESS???!!! I mean intelligent business interactions, quality customer service, interest in creating loyal customers… these are all great practices to strive for but common sense…… is common sense seriously that difficult for a company that generates 192,page views a day to offer?? I’m so perplexedSo I give them a callTheir extremely unhelpful representative tells me that the billing address and the shipping address have to matchSo I kindly ask her why the website has an option to input an alternative shipping addressShe tells me if it’s shipped to a company then it can have a different addressWell wouldn’t you know, I actually had my order shipped to my office, which I assure you is no dark and dreary cave in the side of a mountainI proceed to inform my representative that I had my order shipped to a business addressShe then tells me it has to charged to that business’s accountDoes this make sense to anyone? Anyone? Nothing she has told me explains why the website allows a non-business consumer to input an alternate shipping address if quill will not ship to that addressFurthermore, quill’s shipping policy found here: *** also states nowhere the existence of this policyFortunately, I almost manage the supply orders for the company I work forNEVER will I OR my company order ANYTHING from this deplorable company
Initial Business Response /* (1000, 5, 2014/11/14) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Quill apologizes for this inconvenienceThe credit card information did not match the billing information on this
new accountThe customer was contacted and the billing information was updatedA new order was created (***Once it releases from Credit, the order will be sent to our direct ship vendor for shipment direct to customer pending inventory availability
Quill apologizes for this inconvenienceAll of our records show that the price on Quill.com (+tax) was honored on this order.
The invoice states that amountThis invoice was settled with the credit card company on 8/23. The $may have been a reserve amount, but the customer was charged the correct amount. I do see the customer refused the shipment The credit was initiated and processed today for the refusal as the charge for the original purchase had to be settled before credit could be issued. As well, there was a replacement purchase order submitted 8/for the same $$ amount. This order will invoice once we have confirmation from the vendor that the order shipped. So at any point, there may be charges of the $on the customer’s credit card and a separate credit once the transaction is processed by the credit card company (allow 5- days processing time)Tell us why here
Quill apologizes for this inconvenience
I see this was the 1st time you ordered from Quill. This is a business to business site and we do not put items on our website to get customer credit card information. The price for the printer was accurate. It was a model that we were no longer going to carry and we honored the price until we ran out of stock. We did send you communications regarding the orders to the *** *address indicating the reason we canceled your orders; The first notification was sent on Tues 1/just before 10:55am and the second on the same day just before 11:08am. We have inactivated your account per your request. *** is the notification we sent regarding your orders
Dear Customer,
Please accept our apologiesWe are writing to let you know that the *** *** *** Color Laser Multifunction Machine has sold out and we are unable to fulfill your orderYour order has been cancelledIf you submitted a credit card payment with your order, your card has not been chargedIf you received an order confirmation, please note that the receipt of an email order confirmation is simply a recognition that we have received your requested orderFor more details, please see our Terms and Conditions
We apologize for any inconvenience or disappointment this may have causedSincerely,
Quill.com Customer Service
I do not understand the customer responseI would need clarification. Any customer doing business with Quill requires a pre-pay to place an order. If this customer has a business and can provide a tax exempt ID, we can discuss other payment terms.
We contacted the customer today to reinstate the orderThe customer indicated they purchased the product elsewhere and no longer needs the product from us
I will never do business with this company The sales reps are constantly coming into our office trying to get business when we clearly have a "No Soliciting" sign on the front door They are rude and persistent and almost impossible to get rid of As a matter of fact, the regional sales manager came to see me yesterday I told him about my disgust with his sales reps He told me he was truly sorry that the company was "misrepresented" Apparently he wasn't sorry enough because he treated me the same way his sales team did I am completely disgusted with this company Just leave me alone!
Contact Name and Title: *** *** Dir of CR
Contact Phone: ***
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceDue to a pricing issue on the product purchased, the credit card was charged the current priceWe have removed that open
balance from your accountI see it was removed as of October Currently you have a open balance
Quill apologizes for this inconvenience. It is always our intent to honor an order that we accept and send a
confirmationThis printer was shipping direct from *** *** was supporting the promotional price. *** notified us Friday that they ran out of inventory and would not be able to fulfill the orders. The “sold out” flag was set at that point on Quill.com so no further orders could be submitted. The Quill merchant was able to find another source who does have stock on that printerAs you mentioned on Quill.com, the item is now available at the regular price. That is because the current source is not offering the discounted price. We WILL re-enter your order and honor your sale price. Our escalation team will reach out to the customer today if any info is needed to get his order on the way
Initial Business Response /* (1000, 5, 2015/07/31) */
Contact Name and Title:*** Dir or CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes for our online price error on HP Printer #M277DWWhen we updated the price to the correct sale
price of $329.99, your order was systemically updated as wellWe are truly sorry that the price on your order changed from that which was confirmed at the time you placed your orderWe were able to catch this error and cancel your orderYour charge card may show a pre-authorization for the amount, but this was canceled and should be removed within 3-business daysWe're sorry for any inconvenience or disappointment this may have caused
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the irresponsible actions taken by this businessMy "desired resolution" was not even addressedThis company has made no effort to rectify their mistake except to their own benefitI am not satisfied, will never use quill.com again, and will advise others to use any other business supply website
...Quill apologizes for this inconvenience. The reason for the denial of the return is the product requesting to be returned has a day return policy as stated on Quill.com. We
will make a time accommodation and allow the return for Quill CashThe Quill Cash can be redeemed towards the next purchase over $ A Quill rep has discussed this with the customer. At this time, the customer was not ready to place the replacement order. He can do his replacement on line or call us directly. The Quill Cash will be available once the original phone is returned. We also accommodated the call tag and will pay the freight backUsually, it is the customers responsibility to return the product if it is their prerogative
Initial Business Response /* (1000, 6, 2015/09/09) */
Contact Name and Title: *** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceAdjustments were completed on August to clear this account of any past
due invoices or money owedYour account has a zero balanceYuo should no be contacted requesting further payment
Initial Consumer Rebuttal /* (2000, 8, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Quill apologizes for this inconvenience and inaccurate statement.
size="3">All installment customers go through a credit check with ***. This customer was denied Installment terms as the business is a home based business and at the time of the installment application, the credit file did not meet the requirements to be approved for the Installment Payment Plan. The main reason for decline was *** reporting his company just began 4/2016. All calls are recorded. We will pull up this call and coach the representative to avoid this type of inaccurate information being shared in the future.
Tell us why here
Initial Business Response /* (1000, 6, 2015/10/16) */
Contact Name and Title: *** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceIt is always our intent to be able to fulfill the order with the items that
you orderedAs well, I apologize for the experience you had when you called to check on thisQuill prides itself on our customer serviceWe record 100% of our callsI am locating the call so I can listen and take the appropriate action with my teamI was able to find the original lunchtote in our Wisconsin warehouseI had an order entered todayIt should ship by the end of the dayPlease allow additional transit time to deliver to you in TexasThank you for bringing this to our attentionMy customer service team can learn from this and try to avoid it from occurring in the future
Initial Consumer Rebuttal /* (2000, 8, 2015/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank You for making good on this offer
I received the tote that I thought I was getting when I placed my order today
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID *** and find that this resolution is satisfactory to me Please also let Quill know that the package was finally delivered too, so now I no longer need the credit Thanks for your help on this.
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/08/19) */
Contact Name and Title: *** Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceWe have been in contact with this customer to better understand this
situationWe have canceled the balance due on this accountWe have also closed this account and will not allow any further activity on this accountAs well, we have notified the 3rd party collection agency of the account balance so no further communication should occur
Initial Consumer Rebuttal /* (2000, 7, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the resolution we requested
Quill apologizes for this experience. This is not the way we conduct business. We are known for our friendly and effortless
experience for your office and this certainly was not the impression we left. I have requested that the salesperson that visited your business be removed from the Quill account. They do not exhibit the culture we are most proud of. I apologize for this situation