Contact Name and Title: *** *** Dir of CR
Contact Phone: ***
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceQuill.com does have a day return policy with technology items where we will process a return of the defective item
However, after that days, as with all technology items, there is a very specific Manufacturer warranty and any problems or issues would be referred to the Manufacturer directly to be dealt with since we do not make or service such productsThis warranty coverage often has very specific requirements/exclusions that pertain to that specific item warrantyWarranty coverage is of course determined by the manufacturer - not QuillIt is standard procedure by all retailers that all warranty issues are dealt directly through the manufacturers for the specific time of coverage and have nothing to do with the retailer because it is the Manufacturer that provides the warranty and its conditions and guarantees their product for the warranty period
However, as a one-time accommodation, we are willing to offer a return of this machine and a reshipment of the same itemWe apologize for this experienceOur goal is to give 100% satisfaction and hopefully resolving this issue will get you back in business with your printing needs
Quill apologizes for this inconvenience. We get inventory feeds from all our direct ship vendors and depend on them for accurate
information. I do see we had to reacknowledge your order and push out the delivery date Keep in mind we do not actually charge your card until we get notification from the vendor that your order has shipped. I did request this item be removed from the site today until inventory is updated and accurate or the item is back in stock. You can cancel your order at any time if this new delivery date will not meet your needs
I bought some stuff from quill.com and they closed my account and I want to return it an they don't want to deal with me any more even they have day return policy
Initial Business Response /* (1000, 5, 2014/05/16) */
Contact Name and Title: *** ***, Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
I have confirmation that your name and address have been removed from the salesforce databaseQuill apologizes for
thisWe do our best to insure your experience from our outside sales team mirrors our busines objectivesUnfortunately, you did not have that experience
Initial Consumer Rebuttal /* (2000, 7, 2014/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Quill apologizes for this inconvenience. We have followed up the vendor on the...
incorrect product in the box. They checked their inventory and it is now accurate. Being some of the orders were older, they could only confirm the inventory is accurate today. Looking further into this customers account, it appears that the original purchase and credit was done via a credit card, but subsequent re-orders were placed without putting them on a card. Internally, there were some disconnects on how to release the order which is why the customer did not receive his replacement orders. We updated the system and am sending the cartridges out at no-charge due to all the inconvenience. A rep from my team is reaching out to the customer on this as well.
Quill apologizes for this inconvenience. While the original item was discontinued on our site, there was the same item on the site under a different item number and price. We will honor the original price. The customer was contacted...
today and explained that we will accommodate the price for the monitor.
Initial Business Response /* (1000, 8, 2014/08/15) */
Contact Name and Title: [redacted] Dir of CR
Contact Phone: [redacted]
Contact Email: [redacted]@Quill.com
Quill apologizes for this inconveniece. My team has contacted the custonmer and have placed an order for a model...
that was agreed on by the customer. It is never our intent to have the incorrect image and copy displayed on our site. We have corrected the site so this will no longer be an issue
Final Business Response /* (1000, 11, 2014/08/20) */
I show a new order for 2 lap-tops entered on August 12 (order [redacted]) that have the specifications the site indicated when the customers 1st order was originally placed. These models currently sell for $629.99 each on the site today and the customer received both for $343.98. I believe Quill has honored the customer's request.
Initial Business Response /* (1000, 5, 2015/07/14) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@Quill.com
Quill apologizes for the confusion. The order was for 5 boxes. The original total was $64.95 pretax. There was a...
coupon applied to this order ($15.00 off orders greater than $60.00). Since you ordered $64.95 of product, the coupon was applied. The total came down to $49.95 pretax; ($64.95-$15.00). The $52.00 includes the $3.00 tax. Please let us know if we can help any further.
Quill again apologizes for this business practice. We instruct our outside sales teams to honor the “Do Not Solicit”...
signage and lists as well as have the addresses and suites excluded from their routes. Still, there are sales reps that do not follow proper protocol. The sales office has been notified of this issue and we have verbal confirmation that the issue has been addressed.
Initial Business Response /* (1000, 5, 2014/08/20) */
Contact Name and Title: [redacted] Dir of CR
Contact Phone: [redacted]
Contact Email: [redacted]
Quill apologizes for this inconvenience. It is always our intent to honor any order that a customer submits. Our...
credit team and customer has discussed this situation and my team indicates she was satisfied with our explanation. Our goal is to keep our customers information safe and avoid any opportunities for potential fraud. The customer's order has been re-entered and released
Initial Consumer Rebuttal /* (3000, 7, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response fails to explain why the order was cancelled without any notification - phone or email. I first had to chat with customer service at Quill about my issue then I had to approach them on phone. It took 2 hours of my time and couple of calls to get order sorted out. When it was sorted out the coupon I used vanished so it took another call to get the coupon re-applied. I can appreciate any online business putting an order on hold if they suspect fraud but not without notifying customer. I was not offered any explanation as to why Quill failed to notify me of order cancellation when I called. I kept on waiting for days for order to be arrive. No gesture has been made to compensate me for the time and incovenience.
Final Business Response /* (4000, 9, 2014/08/25) */
The customer asked for the following Desired Resolution:
re-instate my original order and ship as quickly as possible. This order has been shipped.
2. provide a detailed explanation of why my order...
Our rep from Credit spoke with the customer giving them the explanation on 8/12 and indicated the customer understood the reasons and asked what could be done to get this order released. At that time, we released the order.
When potential fraud is suspected, Quill does not reach out to the customer does our front line associate have any view into potential credit issues. All of those types of scenarios are transferred to Credit for resolution as that information is confidential. Again, this process is in place to protect the customer.
Initial Business Response /* (1000, 5, 2015/08/11) */
Contact Name and Title:[redacted] Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@Quill.com
Quill apologizes for this inconvenience. We do show the return of the 2 boxes of paper. When a pre-paid order is...
returned, the return credit posts back to the card which leaves the replacement order unpaid. We show the replacement order for 2 cartons of the paper and a new invoice generated. While the net of the 2 transactions (credit and new invoice) would cross each other out, our system puts the credit on the account and then the customer has to pay the new invoice. Once the credit was put back on the bank account, it left an open balance for the 2 replacement cartons of $54.75. Unfortunately, that was not explained very clearly. That said, I have requested the open balance be cleared and the collection agency be notified to cease contacting. This should resolve the customers issue.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My only question is why did I not receive multiple invoices saying past due? The first I heard of it, it had already gone to collections...Perhaps the billing system is flawed?
Initial Business Response /* (1000, 11, 2014/07/24) */
Quill apologizes for the delay in responding. I do see 2 credits issued: 1 on 6/2 for 232.35 and 1 on 6/4 for 730.65. That said, all credits have been issued. It does take a couple days for the balance to be credited against the...
credit card. I am confident the $$ have been credited back to the account.
Initial Consumer Rebuttal /* (3000, 13, 2014/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Quill promised IN WRITING to provide prepaid return shipping labels but NEVER did supply them. I believe Quill owes me for the return shipping cost.
Final Consumer Response /* (4200, 17, 2014/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since we could not trust what they originally said to us, we asked Quill repeatedly to contact us ONLY in writing. On 7/31/2014, Quill finally offered to refund the return shipping cost we incurred in May. We sent them proof of the cost by email on 7/31/2014. They have not refunded to us yet.
Final Business Response /* (4000, 19, 2014/08/11) */
Quill apologizes for this 2nd request. A credit of $18.46 was credited to the account on 8/1/14. Please let us know if there is anything else we can do.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution WOULD HAVE BEEN satisfactory to me.........
HOWEVER - that was right up until I was once again promised my credit of $106.60 by end of business on the 17th (today) and it's currently 7:49 pm MST and my money has not appeared. This is beyond ridiculous and I'm not sure what my next move will be. I have emailed the company contact again and we'll see what happens.
Sincerely,
[redacted]
I've been a Quill customer for 15 years. I received a $100 off coupon from Quill last October. The coupon was good fro an order of $200 or more. I needed a computer for my daughter so I placed an order for the computer in hopes of using the coupon, the coupon didn't apply to electronics that order was for $598. I also needed a printer and some ink. I placed an order for the printer and ink 5 minutes later and the coupon was accepted and the $100 credit printed on my invoice. That order was for $250.14 and the invoice printed for $144.14, with the coupon credit and the sales tax savings. I purchased these items on Quill's open account program. When I received the bill for the printer it was for the full amount of $250.14. When I called Quill to bring their attention to the over charge of $106 they told me since I placed the order 5 minutes previous to this order, I know longer met the criteria of not placing an order for 6 months or being a new customer, even though my receipt printed with my $106 discount. This business practice is known as the old bait and switch. I've been a loyal paying customer for more than 15 years and I'll never make another purchase from Quill. [redacted] offers the exact same service.
I made an account for my husband and my account to purchase an item. At the end they asked if I wanted to be billed or pay. I chose be billed - 2 days later I get an email that says we need a physical address to ship to. I responded and gave them my address. The next day I received an email telling me to contact their office. I called and spoke to a lade who informed me that I had to pay first. I pulled out my credit card and paid for the product. Then when I got to my job, I was told I had a call from Quill.. WHAT! how did they get my phone number here: I called them and spoke to another lady, she told me that she did not show the payment but would be happy to take it. I said I am not paying you twice, but I would like to know how you got my phone number for my work, she got rude and said this is >>>> I said yes the account is for my business but the phone number is my employer and this number should not be associated with you or my account. She stated we have our ways but I show that your payment did not go through because the address does not match the card. I said all our mail goes to the PO box but you wont deliver there, she said NO the address must match the card. I disconnected the call... Poorly trained reps. Poor service and rude reps. Poor rules... Many businesses use a PO box for their mailing address. What is wrong with people...
We took your order with intent to ship you the product when available. You will not be charged for this item until it ships so this is not yet considered a sale. Inventory levels fluctuate throughout the day based on current order flow and status of orders as well as availability from the manufacturer. Our front line associates have limited visibility to real-time inventory. As you are aware, this was a dynamic price which is what most likely linked you to our site from another. We offer the backorder functionality vs. “NOT” taking orders once we are out of stock. As stated previously, per the mail order rules, you have the right to cancel your pending order at any time.
Tell us why here...
I do not recomend buying products from quill.com. I came across the website searching for a printer, which they had on sale. So I put in the order while the deal was still good for $99.99 (Original price $129.99). Then I found a better deal the following day so I went to the website for cancelation -- no order was found. Okay, I thought, maybe I didn't go through the whole process so I don't have to cancel. Wrong! Two days later, a confirmation email was sent, and I was charged full price ($129.99) for it saying the order was placed on the same day as the confirmation email, TWO DAYS LATER... I was cheated $30+ and on top of that, you cannot cancel online. There is no such option. I had to call them, who then tell me that the order has been processed for shipping and that it was "too late to cancel. Meanwhile, my account still says "order placed." It was just apparently placed yesterday... I'll give them the benefit of the doubt that the order status hasn't been updated. However, charging me and placing an order on a different day than the time I actually placed the order cannot be legal. In addition, they charged me full price instead of the marketed marked down price on the day of the actual order. Needless to say, they will get a return from me. NEVER BUYING HERE AGAIN.
This is a really really bad company: untrustworthy, dishonest, inpossible to get assistance from, and customer service is rude and arrogant. I have ordered 3 times. The first 2, they cancelled without notice (though they said they did--pretext "we can't ship when the shipping address is different from the billing address...?? then why do you ask?? The 3rd, with the addresses the same, they simply cancelled w/o notice. When I tried to sign in, my e-mail had been removed from their system.
I have to wonder what they are a front for. They are hideous. And stupid.
Horrible, Horrible customer service. Our company ordered a large cabinet which was extremely pricey. It was finally delivered however they did not include the most important part which was a key to the cabinet. We called and the woman stated they couldnt get the key here for another week. We asked if they could expedite this but they could not "get ahold" of the company that delivered, even though its THEIR COMPANY and THEIR WAREHOUSE. No one at Quill offered a discount or money back and said "its not their fault".
DO NOT ORDER FROM THEM, THEY ARE A SCAM. They will rip you off and lie to you. Our company will NEVER do business with them.
Contact Name and Title: *** *** Dir of CR
Contact Phone: ***
Contact Email: ***@Quill.com
Quill apologizes for this inconvenienceQuill.com does have a day return policy with technology items where we will process a return of the defective item
However, after that days, as with all technology items, there is a very specific Manufacturer warranty and any problems or issues would be referred to the Manufacturer directly to be dealt with since we do not make or service such productsThis warranty coverage often has very specific requirements/exclusions that pertain to that specific item warrantyWarranty coverage is of course determined by the manufacturer - not QuillIt is standard procedure by all retailers that all warranty issues are dealt directly through the manufacturers for the specific time of coverage and have nothing to do with the retailer because it is the Manufacturer that provides the warranty and its conditions and guarantees their product for the warranty period
However, as a one-time accommodation, we are willing to offer a return of this machine and a reshipment of the same itemWe apologize for this experienceOur goal is to give 100% satisfaction and hopefully resolving this issue will get you back in business with your printing needs
Quill apologizes for this inconvenience. We get inventory feeds from all our direct ship vendors and depend on them for accurate
information. I do see we had to reacknowledge your order and push out the delivery date Keep in mind we do not actually charge your card until we get notification from the vendor that your order has shipped. I did request this item be removed from the site today until inventory is updated and accurate or the item is back in stock. You can cancel your order at any time if this new delivery date will not meet your needs
I bought some stuff from quill.com and they closed my account and I want to return it an they don't want to deal with me any more even they have day return policy
Initial Business Response /* (1000, 5, 2014/05/16) */
Contact Name and Title: *** ***, Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@Quill.com
I have confirmation that your name and address have been removed from the salesforce databaseQuill apologizes for
thisWe do our best to insure your experience from our outside sales team mirrors our busines objectivesUnfortunately, you did not have that experience
Initial Consumer Rebuttal /* (2000, 7, 2014/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Quill apologizes for this inconvenience. We have followed up the vendor on the...
incorrect product in the box. They checked their inventory and it is now accurate. Being some of the orders were older, they could only confirm the inventory is accurate today. Looking further into this customers account, it appears that the original purchase and credit was done via a credit card, but subsequent re-orders were placed without putting them on a card. Internally, there were some disconnects on how to release the order which is why the customer did not receive his replacement orders. We updated the system and am sending the cartridges out at no-charge due to all the inconvenience. A rep from my team is reaching out to the customer on this as well.
Quill apologizes for this inconvenience. While the original item was discontinued on our site, there was the same item on the site under a different item number and price. We will honor the original price. The customer was contacted...
today and explained that we will accommodate the price for the monitor.
Initial Business Response /* (1000, 8, 2014/08/15) */
Contact Name and Title: [redacted] Dir of CR
Contact Phone: [redacted]
Contact Email: [redacted]@Quill.com
Quill apologizes for this inconveniece. My team has contacted the custonmer and have placed an order for a model...
that was agreed on by the customer. It is never our intent to have the incorrect image and copy displayed on our site. We have corrected the site so this will no longer be an issue
Final Business Response /* (1000, 11, 2014/08/20) */
I show a new order for 2 lap-tops entered on August 12 (order [redacted]) that have the specifications the site indicated when the customers 1st order was originally placed. These models currently sell for $629.99 each on the site today and the customer received both for $343.98. I believe Quill has honored the customer's request.
Initial Business Response /* (1000, 5, 2015/07/14) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@Quill.com
Quill apologizes for the confusion. The order was for 5 boxes. The original total was $64.95 pretax. There was a...
coupon applied to this order ($15.00 off orders greater than $60.00). Since you ordered $64.95 of product, the coupon was applied. The total came down to $49.95 pretax; ($64.95-$15.00). The $52.00 includes the $3.00 tax. Please let us know if we can help any further.
Quill again apologizes for this business practice. We instruct our outside sales teams to honor the “Do Not Solicit”...
signage and lists as well as have the addresses and suites excluded from their routes. Still, there are sales reps that do not follow proper protocol. The sales office has been notified of this issue and we have verbal confirmation that the issue has been addressed.
Initial Business Response /* (1000, 5, 2014/08/20) */
Contact Name and Title: [redacted] Dir of CR
Contact Phone: [redacted]
Contact Email: [redacted]
Quill apologizes for this inconvenience. It is always our intent to honor any order that a customer submits. Our...
credit team and customer has discussed this situation and my team indicates she was satisfied with our explanation. Our goal is to keep our customers information safe and avoid any opportunities for potential fraud. The customer's order has been re-entered and released
Initial Consumer Rebuttal /* (3000, 7, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response fails to explain why the order was cancelled without any notification - phone or email. I first had to chat with customer service at Quill about my issue then I had to approach them on phone. It took 2 hours of my time and couple of calls to get order sorted out. When it was sorted out the coupon I used vanished so it took another call to get the coupon re-applied. I can appreciate any online business putting an order on hold if they suspect fraud but not without notifying customer. I was not offered any explanation as to why Quill failed to notify me of order cancellation when I called. I kept on waiting for days for order to be arrive. No gesture has been made to compensate me for the time and incovenience.
Final Business Response /* (4000, 9, 2014/08/25) */
The customer asked for the following Desired Resolution:
re-instate my original order and ship as quickly as possible. This order has been shipped.
2. provide a detailed explanation of why my order...
Our rep from Credit spoke with the customer giving them the explanation on 8/12 and indicated the customer understood the reasons and asked what could be done to get this order released. At that time, we released the order.
When potential fraud is suspected, Quill does not reach out to the customer does our front line associate have any view into potential credit issues. All of those types of scenarios are transferred to Credit for resolution as that information is confidential. Again, this process is in place to protect the customer.
Initial Business Response /* (1000, 5, 2015/08/11) */
Contact Name and Title:[redacted] Dir of CR
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@Quill.com
Quill apologizes for this inconvenience. We do show the return of the 2 boxes of paper. When a pre-paid order is...
returned, the return credit posts back to the card which leaves the replacement order unpaid. We show the replacement order for 2 cartons of the paper and a new invoice generated. While the net of the 2 transactions (credit and new invoice) would cross each other out, our system puts the credit on the account and then the customer has to pay the new invoice. Once the credit was put back on the bank account, it left an open balance for the 2 replacement cartons of $54.75. Unfortunately, that was not explained very clearly. That said, I have requested the open balance be cleared and the collection agency be notified to cease contacting. This should resolve the customers issue.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My only question is why did I not receive multiple invoices saying past due? The first I heard of it, it had already gone to collections...Perhaps the billing system is flawed?
Initial Business Response /* (1000, 11, 2014/07/24) */
Quill apologizes for the delay in responding. I do see 2 credits issued: 1 on 6/2 for 232.35 and 1 on 6/4 for 730.65. That said, all credits have been issued. It does take a couple days for the balance to be credited against the...
credit card. I am confident the $$ have been credited back to the account.
Initial Consumer Rebuttal /* (3000, 13, 2014/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Quill promised IN WRITING to provide prepaid return shipping labels but NEVER did supply them. I believe Quill owes me for the return shipping cost.
Final Consumer Response /* (4200, 17, 2014/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since we could not trust what they originally said to us, we asked Quill repeatedly to contact us ONLY in writing. On 7/31/2014, Quill finally offered to refund the return shipping cost we incurred in May. We sent them proof of the cost by email on 7/31/2014. They have not refunded to us yet.
Final Business Response /* (4000, 19, 2014/08/11) */
Quill apologizes for this 2nd request. A credit of $18.46 was credited to the account on 8/1/14. Please let us know if there is anything else we can do.
Three words to describe Quill
Awesome
Awesome
Awesome
The product was delivered fast accurate and the costumer service excellent.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution WOULD HAVE BEEN satisfactory to me.........
HOWEVER - that was right up until I was once again promised my credit of $106.60 by end of business on the 17th (today) and it's currently 7:49 pm MST and my money has not appeared. This is beyond ridiculous and I'm not sure what my next move will be. I have emailed the company contact again and we'll see what happens.
Sincerely,
[redacted]
I've been a Quill customer for 15 years. I received a $100 off coupon from Quill last October. The coupon was good fro an order of $200 or more. I needed a computer for my daughter so I placed an order for the computer in hopes of using the coupon, the coupon didn't apply to electronics that order was for $598. I also needed a printer and some ink. I placed an order for the printer and ink 5 minutes later and the coupon was accepted and the $100 credit printed on my invoice. That order was for $250.14 and the invoice printed for $144.14, with the coupon credit and the sales tax savings. I purchased these items on Quill's open account program. When I received the bill for the printer it was for the full amount of $250.14. When I called Quill to bring their attention to the over charge of $106 they told me since I placed the order 5 minutes previous to this order, I know longer met the criteria of not placing an order for 6 months or being a new customer, even though my receipt printed with my $106 discount. This business practice is known as the old bait and switch. I've been a loyal paying customer for more than 15 years and I'll never make another purchase from Quill. [redacted] offers the exact same service.
I made an account for my husband and my account to purchase an item. At the end they asked if I wanted to be billed or pay. I chose be billed - 2 days later I get an email that says we need a physical address to ship to. I responded and gave them my address. The next day I received an email telling me to contact their office. I called and spoke to a lade who informed me that I had to pay first. I pulled out my credit card and paid for the product. Then when I got to my job, I was told I had a call from Quill.. WHAT! how did they get my phone number here: I called them and spoke to another lady, she told me that she did not show the payment but would be happy to take it. I said I am not paying you twice, but I would like to know how you got my phone number for my work, she got rude and said this is >>>> I said yes the account is for my business but the phone number is my employer and this number should not be associated with you or my account. She stated we have our ways but I show that your payment did not go through because the address does not match the card. I said all our mail goes to the PO box but you wont deliver there, she said NO the address must match the card. I disconnected the call... Poorly trained reps. Poor service and rude reps. Poor rules... Many businesses use a PO box for their mailing address. What is wrong with people...
We took your order with intent to ship you the product when available. You will not be charged for this item until it ships so this is not yet considered a sale. Inventory levels fluctuate throughout the day based on current order flow and status of orders as well as availability from the manufacturer. Our front line associates have limited visibility to real-time inventory. As you are aware, this was a dynamic price which is what most likely linked you to our site from another. We offer the backorder functionality vs. “NOT” taking orders once we are out of stock. As stated previously, per the mail order rules, you have the right to cancel your pending order at any time.
Tell us why here...
I do not recomend buying products from quill.com. I came across the website searching for a printer, which they had on sale. So I put in the order while the deal was still good for $99.99 (Original price $129.99). Then I found a better deal the following day so I went to the website for cancelation -- no order was found. Okay, I thought, maybe I didn't go through the whole process so I don't have to cancel. Wrong! Two days later, a confirmation email was sent, and I was charged full price ($129.99) for it saying the order was placed on the same day as the confirmation email, TWO DAYS LATER... I was cheated $30+ and on top of that, you cannot cancel online. There is no such option. I had to call them, who then tell me that the order has been processed for shipping and that it was "too late to cancel. Meanwhile, my account still says "order placed." It was just apparently placed yesterday... I'll give them the benefit of the doubt that the order status hasn't been updated. However, charging me and placing an order on a different day than the time I actually placed the order cannot be legal. In addition, they charged me full price instead of the marketed marked down price on the day of the actual order. Needless to say, they will get a return from me. NEVER BUYING HERE AGAIN.
This is a really really bad company: untrustworthy, dishonest, inpossible to get assistance from, and customer service is rude and arrogant. I have ordered 3 times. The first 2, they cancelled without notice (though they said they did--pretext "we can't ship when the shipping address is different from the billing address...?? then why do you ask?? The 3rd, with the addresses the same, they simply cancelled w/o notice. When I tried to sign in, my e-mail had been removed from their system.
I have to wonder what they are a front for. They are hideous. And stupid.
Horrible, Horrible customer service. Our company ordered a large cabinet which was extremely pricey. It was finally delivered however they did not include the most important part which was a key to the cabinet. We called and the woman stated they couldnt get the key here for another week. We asked if they could expedite this but they could not "get ahold" of the company that delivered, even though its THEIR COMPANY and THEIR WAREHOUSE. No one at Quill offered a discount or money back and said "its not their fault".
DO NOT ORDER FROM THEM, THEY ARE A SCAM. They will rip you off and lie to you. Our company will NEVER do business with them.