Sears Holdings Corporation

*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** * *** ***
class="InsideAddress"> Dear Ms* *** We have not fully completed our investigation of Mr*** complaint regarding service under his Sears Appliance warranty We apologize for the delay in responding to this complaint. We forwarded this matter to *** *** who is the administrator of the Sears Home Warranty service plan to research and are currently awaiting their response. In the interim, should Mr*** have any questions, he may contact me directly at *** We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

Complaint: ***
I am rejecting this response because:
By Not accepting Sears response:
They have to understand that this was to be a gift for my husband on ChristmasI (*** ** ***) feel that I had to go out of my way to try to get the correct gift here before ChristmasThis is how it went, timeline below1) Opened up the box to find out that what I ordered (*** *** TV) was a pair of headphones2) Took box with return paper and item to Sears (*** *** ***) miles round trip3) 1st salesperson was very understanding and advised me that I needed to take the item to the electronics department
4) Went to the electronics department, waited at the counter for about minutes, while a salesperson passed by me twice not asking if they could help me5) So got tired of waiting and went looking for the person that had passed by meWhen I asked him if he could help, he said he would send someone over6) Had a short wait for her to show up, and I explained my situation to her7) Her response, “So what headphones did you order”… ME “I didn’t order headphones, just like I explained to you”8) Her: “I can’t exchange a $item for a $itemME “Follow the instruction on the return slip”9) She told me to wait (another minutes), she advises me the her supervisor said “I can’t do anything for you, because this will toss of our inventory”10) I left the store very upsetThey didn’t even try to help11) Came home and called Sears.com
12) Explained my situation with her13) Her: “Take the item to the store for return and or credit.,
14) ME: “Already done that”
15) Her: “Then you will have to send the item back to us and a credit will be given and you can reorder with a 10% discount”
16) ME; “Will I get the item before Christmas”?
17) Her: ”I would think so but cannot guarantee it”18) ME: “We have another store here in ** ***, let me call them and see if they can help”19) Her: “I’m sending you a return label by e-mail”End of conversation20) Next morning, Called the Sears store (*** *** Mall) mile round trip21) Called the electronics department, talked to a gentleman by the name of ***After I explained the situation to him, he said he was not sure if they could help outForwarded my call to customer service Lady22) I then explained to her my situationShe said that she was sorry for the mix up and told me that she would get the Assistant Manager on the Phone
23) ***s (Assistant Manager) got on the phoneI explained to him
24) He said he would call Sears.com and find out what he could do25) About half an hour later, I got voicemail from ***Telling me that he spoke with sears.com and would be able to help me out
26) Drove there, and peter told me that he would go get ***. Came back and said he was helping out another customer27) So I waited a good minutes to an hour, when he could finally help me28) So he told me that he did not have the *** *** TV in the store, and it showed that they would not be getting that item until February29) But said that he could go ahead and give me a credit and then reorder from sears.com the *** *** TV, that way I could get it before Christmas
30) I told him that was great31) He first rang up the return as cash return, so he had to void that entry32) He rang it up the second time, but came back and denied the credit
33) *** then called sears.com to see how he could handle this situation34) *** then told me that they wanted to talk to me
35) I got on the phone and the man there told me that I have to send back the item so I could get the credit
36) I told him, there was only days before ChristmasHe said the a credit should be in my bank within to business days37) I told them that this was a gift for Christmas and I won’t be able to receive this before then38) He apologized and told me he was passing me on to his supervisor39) She got on the phone, she looked up my order #, told me that a return label would be sent to meAnd that I would have to return the item before they would give me creditAnd after credit was given, I could reorder with a 15% discount40) I told her then it would be to late for my husband’s Christmas gift41) She told me, she could take another order over the phone right now42) ME…how when you have my moneyI don’t have the money in the bank to reorder another *** *** TV43) She says I can reorder for you right now and can give you the 15% discount44) ME… ARE YOU KIDDING, YOU HAVE MY MONEY, YOU HAVE MY ITEM, I DON’T HAVE MY MONEY, AND I DON’T HAVE THE ITEM I ORDERED. THIS IS MY HUSBAND’S CHRISTMAS GIFT.
45) She says wait for the return label, send back the itemOnce item has been returned , a credit will be given
46) Can this all happen before Christmas47) Her, you will need to send item backShe hung up
48) Me….I was very emotional shaking and crying*** said that he was very sorry that he could not help me.
49) I was embarrassed because in the state I was inThis happened in front of salespeople and customers
50) ALL THIS COULD HAVE BEEN AVOIDED IF THEY WOULD OF JUST SENT ME THE CORRECT ITEM AGAINTHE STORE COULD OF KEPT THE ITEM THEY SENT TO MAKE SURE THAT IT WOULD HAVE BEEN SENT BACK
51) AND SINCE I HAD NO MONEY IN THE BANK, I WAS UNABLE TO GET MY HUSBAND A GIFT FOR CHRISTMAS
52) THANK YOU SEARS.COM
Sincerely,
*** ***

Kmart double charged me on a purchase and has made no effort to rectify their mistake They blamed me and my bank I have had to do all the work to try to get this fixed

Summary.: I can supply e-mails with details
I ordered a >$item from Sears.com on 6/16/The page said the item was "in stock" and would be delivered by 6/24/
On 6/it doesn't comeAfter phone calls and e-mails they tell me it was shipped on 6/(not 6/16) and it would arrive by 6/
I get an e-mail from Sears Customer service with a tracking number after I requested it
I live in Fort Pierce FL, and on 7/3, the *** web site says it was delivered to Anchorage AK
A phone call to Sears Customer Service brings no helpTheir best answer is when it comes back from Alaska they will re-ship
We demand they send a new one out via overnight and at their expense and they say "We'll contact our merchand and ask them to re-ship"
So here it is, days after I ordered the item and Sears still isn't going to overnight the package to me, nor tell me when it will be shipped, or when I will get it? This is absurd

Contact Name and Title: *** ***
October 21,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** ** *** * * ***
*** *** ***
We have completed our investigation *** *** rebuttal to our previous response
We certainly understand why *** *** would be frustrated that a recently replaced water filter had become cloggedTherefore, as a goodwill gesture, we would be willing to refund *** *** for the filter she purchased from Sears if she could provide us with a sale receipt showing that the purchase was made within the last few months*** *** can send a copy of the receipt to *** In the interim, since we have documented *** *** additional comments and proposed a fair resolution, we ask that this matter remain closed
Again, we apologize to *** *** and we appreciate the opportunity to address this matter
Sincerely,
*** ***
*** *** ***

*** ***
Revdex.com
North Wabash Ave, Ste#Chicago, IL
Re: *** * *** ***
Dear Ms* ***
We have not fully completed our investigation of Ms***’s complaint regarding her washer
We apologize for the delay in responding to this complaintWe are currently researching this issueWe are in contact with Ms*** and are currently waiting additional information from herWith that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarranted. If MrNorris’ issue is not resolved to his satisfaction, he can reopen it later even if the Revdex.com has closed it as resolved. We respectfully ask that this matter remain closed at this time
We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** ***
***

(The consumer indicated he/she DID NOT accept the response from the business.)
MsEma *** may certainly close Sears' file, which was already erroneously closed before, based upon an intentional letter of purposeful misstatement of resolution about damage to a floor that never was damaged; a
DOOR and doorway was damaged; *** may do all that as she wishes, but it was fraud at the start; the second concern whether or not Sears' "entrusted" arrangement with *** to represent its business indemnifies it from responsibility demonstrates gross negligence, and Sears will certainly and lawfully be held responsible for punitive damages arising from nearly four months of inaction, misconduct, unreturned phone calls, and emails***' claim that Sears contacted Tony at *** who sent me a check for $is actually correct! Score one point for Sears! Tony from *** visited, took pictures, then disappeared for another month, and left me to deal with an unbonded, unsecured, cash-only handyman, has done nothing to resolve this case, but rather represents Sear's further divestment of responsibilityThey have never legally divested themselves of responsibility for the work of the delivery men they procured who damaged our door and doorwayIt will not hold up in courtThis was an easy repair made into atrocious business dealings by a formerly great company, SearsIt was always Sears' responsibility to follow through on the purchase of equipment and the manner of its delivery, and to acccept full accounting for their agents' actionsI did not procure ***; Sears didThe ruling will be against Sears, and Sears can choose its own consequence with ***
I maintain my prerogative to pursue action against Sears for gross negligence
Sincerely,
Theodore Olson

Initial Business Response /* (1000, 10, 2015/09/03) */
Contact Name and Title: ***
September 3,
***s
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: ***
Dear Ms.***
We have completed our
investigation Mrs.*** complaint regarding Sears Driving School
First, we would like to apologize to Mrs.*** for failing her expectations when she tried to schedule drive times for her sonUpon receiving Ms.*** complaint, we contacted *** *** with Sears Driving SchoolMr*** advised that he first became aware that Mrs.*** was dissatisfied when he received a message on August 25, He tried to call back but the number given would not ring throughHe located a different contact number from the name given and left a messageWhen Mr*** did not hear back the next day, he pulled the physical contact and called the number listedHe reached Mr.*** and they discussed the scheduling problem he and his wife had encounteredMr*** assured Mr.*** that their son would complete the program within the next two monthsAdditionally, Mr*** was able to reach Mrs.*** and address any remaining concernsWith that said, we ask that this matter be closed
Again, we apologize to Mrs.*** and we appreciate the opportunity to address this matter
Sincerely,
***
Regulatory Complaints Specialist

On August, 31, 2014, over $8,worth of appliances from Sears were purchased: *** *** Refridgerator, Dishwasher, Microwave/Wall Oven, and Hood On December 4th, 2014, I awoke to find the *** *** Refrigerator Model was broken A three month old appliance - broken Poor quality, cheap parts, a completely unsatisfactory purchaseBEWARE OF *** *** REFRIGERATORS After researching, I see that the control panel on multiple models breaks and the part can be on back order for months Do not purchase – you will be unhappy
The worst part, however, is the following recount of Customer Abuse When I called the Service Department for inquiry (I have warranties for all appliances), I was treated to the most disgusting display of customer service The woman, "Patricia", YELLED and HUNG UP THE PHONE after I requested that the broken part be overnighted To have a CALL CENTER REPRESENTATIVE HANG UP THE PHONE IS COMPLETELY UNACCEPTABLE BEHAVIOR I am sure I am not the first person this has happened to "Patricia" must be fired
I then called Customer Relations to report the incident The reply: we will report it to her boss however no one is guaranteed to return my call Meaning, their CUSTOMER RELATIONS IS A HUGE FARCE A complaint can be made, but it is just to spin your own wheels, as the complaint is not taken seriously, there is no follow-through, and no resolution Per "Noreen" at Customer Relations, she has no manager and speaks for corporate, so there is no other recourse except to "write a letter" to Sears Corporate In this day and age of email and cell phone, writing a letter is a jokeSears should be ashamed of themselves and perform a complete overhaul of their poor Customer Relations

Complaint: ***
I am rejecting this response because: I do want to add that the first set of tires that you state were replaced as a good will gesture were the incorrect rating placed on the car by the Sears representative, the four tires wore evenly, the even measures relating to the first set of tires were not given in the response for the incorrect tire placed on the vehicle although service dates were mentioned for those tires. The car requires a * rated tire and per your representative at the time the * rated tire was not on the vehicle, the tires were measured to be at the mileage warranty guarantee and was not the customers fault at the time of replacement unless I was told incorrectly. Also, I was charged $initially for the error in the good will measure that you so state and then when I submitted a complaint several months later pointing out the language in the purchase agreement the money was returned. Please let me know if you research the first set of tires and I am not accurate or I am wrong that the incorrect rated tire was placed on the car and/or the measurements from the first set of tires show a considerable alignment problem, if so then I will consider withdrawing my complaintThe dates listed in the response before 8/19/did not apply to the second set of tires which are in question, and if you go back to prior alignments (since old dates were mentioned in your response) that were paid to Sears, the car could rarely be aligned front nor back so the car was taken to a professional alignment shop. The date in August 19, when the second set of tires were placed on the vehicle, I was told that the control arms needed replaced which we took care of and then an alignment was performed. An alignment issue did not effect the low tread in the middle of the tire that had around 7,miles on the car. The two dates mentioned in your response for the second set of tires was 8/19/which was the date that the new tires were placed on the car and the date in October when I brought the car in for a recommended 5,mile rotation and balance. The back tires are wore almost down to 50% evenly in 7,miles for a 50,mile tread warranted tire and the front tires were sliding in the rain, although the edges of the tires were worn to 2/in and 4/32, the middle of the tire in 7,miles wore to 5/32in for the left tire and the right tire at 4/32in. Also, I have read the purchase agreement and warranty information and I do not see that the tire mileage warranty is voided if all purchases related to the repair of the vehicle is not made at Sears, parts, alignment, control arm replacements, etc., if I would have know that Sears had to complete all car repairs to maintain the tire mileage warranty then I would have had Sears complete all repairs on the vehicle
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/10/15) */
October 15,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL XXXXX
Re: ***
We have completed the investigation of Ms*** complaint
regarding her allegation that damage was done to her residence upon the delivery and install of her purchased appliance
After reviewing Ms*** complaint and our records, we were able to determine that she was assigned Damage Claim XXXXXX, which is currently pendingAs clarification, once the claimant has been assigned a claim number through our third party vendor CLW, they provide an official response representing SearsCLW has been entrusted by Sears to represent our interests in assessing all liability claims; we have empowered them to accept or deny a consumer's claimThe fact remains that whether the decision they render is favorable or not, we are unable to obtrude upon CLW's actions; their decision on any claim is finalWe contacted Carrier Manager *** and were informed that they are currently working directly with Ms***
Since were able to confirm that Ms*** Claim is being handled through a standardized claim process with CLD and it is an industry standard that any discussion or disputes on such a claim would have to be directed to the Carrier Manager *** at XXX-XXX-XXXX, we have closed our file
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
REGULATORY SPECIALIST, Regulatory Complaints
Sears Holdings Corporation
O:***
imx integrated member experience
Initial Consumer Rebuttal /* (2000, 8, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Its been weeks since my claimI do accept that *** is or has processed my claim, but I have no confirmation of remedy to my claim
Final Business Response /* (4000, 11, 2015/10/20) */
October 20,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL XXXXX
Re: ***
We have completed the investigation of Ms*** rebuttal to the response we previously sent
After reviewing Ms*** response, it is our understanding based off the response Ms***is working with the Carrier ManagerAs stated previously, Ms***s Claim is being handled through a standardized claim process with CLD and it is an industry standard that any discussion or disputes on such a claim would have to be directed to the Carrier Manager *** at XXX-XXX-XXXXAt this time, we respectfully request this case remain closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
REGULATORY SPECIALIST, Regulatory Complaints
Sears Holdings Corporation
O:***
imx integrated member experience
Final Consumer Response /* (4200, 13, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My claim has not been resolvedI have had no response from Sears since the damage occuranceThis was proven and documented to be a manufacturing defect in washer by CLW DeliveryA second washer delivered had same defect & was repaired by CLW DeliveryI will not accept this case closed until I have been compensated for damages for which I have already paid to be repaired

Complaint: ***Dear *** ** ***
I look forward to a ruling in small claims court It's very unfortunate that Sears treats it's customers this way We will never ever again purchase a single item from Sears and will be sure to tell all our friends and family about this horrific experience Not only the tech lied to us but you (Sears Corporate) refuse to reimburse us even after we lost hundreds of dollars of food This has now become a matter of principal for me and am dedicated to standing up for all the people Sears jacks around on a daily basis which is why we have decided to file a claim in small claims court Have a great evening and see you in court :)
Sincerely,
*** ***

October 29,
Revdex.com
*** *** ***
North Wabash Ave., Ste
Chicago, IL
*** *** *** ***
*** *** *** *** * *** ***
*** *** ***
Dear *** ***
I have been in
correspondence with *** *** to address her HVAC heating concernsIt has been determined that the gas valve that needed to be replaced was no longer available and a replacement unit would need to be installedThe replacement appointment has been scheduled for Monday, 11/02/The installer is expected to be there between 8-10amAs soon as the appointment has been completed I will be sure to update you with the necessary information
Thank you for your time, effort and patience during the investigation processIf you have any questions or concerns, please contact me directly at *** *** *** or via email at ***
Sincerely,
*** ***
*** *** *** ***
*** *** ***

October 4, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL
Re: *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding a recent purchase We have spoken with the seller of Mr*** item and they have agreed to issue a refund if he will ship the item backWe want to make it clear though that he will not be receiving a refund for the initial shipping cost and the return shipping will be his responsibilityThe item should be unused and the tags should be attachedThe package should also be insured in case it is lost and a copy of the order confirmation email that was sent to Mr*** should be in includedIf it is not insured and it is lost, the seller will not be responsible for issuing the refundThe return address is: Irene Addo *** *** *** *** * *** *** *** *** In closing, we want to assure Mr*** that we are working diligently to make each seller’s return policy visible and if they do not have one of their own, ours will applyIn the interim, since we have made arrangements to fulfill Mr*** request, we have closed our file We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

***Document Attached***
October 16,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #*** * *** ***
Dear Ms***,
We have completed the investigation of Ms***'s
complaint regarding non-receipt of part of her refund after cancellation of her layaway order
It is unfortunate that we failed Ms***'s expectations when she recently placed an order with SearsWe value her patronage and can understand her frustration with the events detailed in her letterHer concerns have been forwarded to management for review so that future problems of this nature can be avertedOur records indicate that Ms*** informed us of a charge that was not refunded, but the charge did not appear in our records or the *** records *** allows us to view for our own transactionsMs*** filed a credit dispute due to the delay of this refund amount and *** reversed the chargeHowever, they did not provide Sears with a transaction number that would allow us to verify the charge and confirm whether it was actually ever transferred to our account or Ms***'s layawayRegardless, we are unable to issue a refund for a transaction amount that has been reversed by a credit provider, since this would result in an unjustified payment by Sears and a duplicate refund to our customerAt this time, we can only reiterate that we truly regret any inconvenience Ms*** may have experiencedWe hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possibleWe have attached a copy of our *** view, which shows all of he refunded and reversed charges for Ms***'s layaway as further documentation of our statementsWe respectfully ask to have this matter closed since we have noted Ms***'s comments and no further resolution can be offered considering the aforementioned circumstances
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
***
(*** - *** detail.docx)

September 19, Nita ***
12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Valerie B*** - # *** Dear Ms***: We have completed the investigation of Ms***’s complaint regarding her washer and her request for a replacement First, we would like to apologize to Ms*** for failing her expectations in regard to the repair of her washer. After reviewing the notes in our service system, our office authorized a replacement under Ms***’s Master Protection Agreement (MPA). Based upon the features of Ms***’s current washer, it was determined that $would provide her with a comparable replacement under her MPA. An email was sent to Ms*** on September 19, 2016, explaining the replacement process. As stated in the email, Ms*** is welcome to go to her local Sears to reselect; any Sears Blue Crew associate in the Appliance department can assist her. Ms*** will need to provide the telephone number on record, (***) ***-***, to verify the replacement authorization The new washer will be delivered at no charge and the old unit removed. The remaining MPA coverage will transfer to the new washer and run concurrently with the manufacturer’s warranty for the first year; then provide extended coverage until July 21, Lastly, as a courtesy, we processed a $laundry reimbursement check. While the MPA does not provide this benefit, we felt that due to the delay in repair, some reimbursement was warranted. Ms*** should receive a check in the next two weeksWith that said, since we are providing Ms*** with an equitable resolution, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter. Sincerely, Melissa *** Regulatory Complaints Specialist

(The consumer indicated he/she DID NOT accept the response from the business.)
My total credited was 250.25, and it should of been And the earring credit was and I was credited 6.79....my full credit was not given !!! I have waited since July for a complete resolution ...this is not good service !!

Called to do a return on a itemThey hung up on over timesI was on the line for over an hourThey kept transferring me and not helping me DO NOT BUY ANYTHING FROM THIS STORE

Hi,
I'd like to detail the events regarding our fridge repair - or lack thereofI've already made a complaint to the Revdex.com, but for the sake of others in my same situation, would like to provide the details so you can fix your processesFriday, April - our fridge stopped cooling and stopped making iceIt is a $3,Kenmore fridge that is less than year old so this is disappointing in the first placeNonetheless, we called SearsSaturday, April - Initial visit by Sears repair technicianHe diagnosed the problem, ordered the parts, and was unable to tell us much after thatCouldn't tell us when parts would be in, neglected to tell us that WE would be receiving the parts (instead of Sears receiving and bringing them on next visit), and couldn't tell us when our next service appointment would beTuesday, May - Unexpected and unannounced, A&E Factory Service showed up to perform fridge repairThey examined fridge and were packing up to leave when I asked if it was repaired he said "Oh, did Sears already send a technician before? If so, then we are just here to give a second opinion." First of all, why do you not know that Sears already came? Second, get out of my houseI have young children and am now leery that you may be casing my home under the guise of a fridge repairmanI did not ask for a second opinionThird, when will the actual repairman be here?
Friday, May - Initial email with subject "Sears is attempting to contact you." We contacted the number within the email to confirm that a part had been deliveredOnly problem, the phone employee was unable to tell us how many total parts were being sentHe repeatedly said "if you have the part then you have all the parts." What?!
Friday, May - Also received another email saying "Your Sears service is confirmed for tomorrow, May 7, between 8:00am and 12:00pm"
Saturday, May - Around 9:30am, we got a phone call from Sears saying they needed to schedule an appointmentWe informed them that we were waiting for them currently and they said this was not the case, and that no appointment was scheduledSo WHY did you send me an email the day before confirming my appointment? A case number was opened: We were then told that dispatch had put in a request to the driver to come before noonThen, we were told that this wasn't going to happen and that they had scheduled us for the 1:00-5:00pm time slotAt 12:30pm, we got an email saying the technician would be at our home between 5:45-7:45pmWe arrived home at 3:45pm and a note was on the door from a technician saying he missed us at 3:He never called to let us know he was on him way (we made sure to stay within a minute radius of our home waiting for him to call) and he did not call once he was at our door and no one was homeThe email said the technician would call once he was on his wayWe contacted customer serviceThey had no explanation for the 5:45-7:45pm updateThey also were unable and/or unwilling to contact the driver and have him turn around to come backThey would only "put in an email to him." This is Pick up the phone and call or send him a textAfter being diverted to many different customer service numbers, of which was disconnected, hung up on more than times (while we were "on hold" - yeah right) and being spoken to in a language other than English, we finally accepted an appointment time slot for Monday at 8:00am-noon, because apparently, Sears doesn't work on SundayIn the meantime, we received two more of the "Sears is attempting to contact you" emails regarding parts confirmationBy this time, we were sure that it was some sort of sick jokeA total of over hours trying to contact, be on hold, or talk with SearsA total of hours wasted being home waiting on Sears who never cameSunday, May - We received an email saying that the 8am-noon appointment had been updated and the only available time slots were 10:00am-2:00pm or 1:00pm-5:00pmNeither of those are compatible with our schedule, since this will be the THIRD time we've had to take off work for Sears in the last daysSo we called customer service and they said they still showed an 8:00am-noon time slot for usThen WHY did you just send me an updated email? They had no answerWe have young childrenWe've been days without a fridgeWorse things could happenBUT, this is absolutely unacceptableWe bought our product from Sears on purpose and though it used to be a good old fashioned customer service company, we will never buy there again and will make sure we get the word outAt a minimum, compensation for time away from work (hours at $40/hour = $880), the $of food we had to throw out, and a reasonable sum for the inconvenience are expectedPlease follow up with me at 713-376-or Thomas (person who primarily spoke to Sears) at ***
Fridge still isn't fixedDon't know if it ever will beThanks

May 3,
class="InsideAddressName">*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** * *** ***
*** *** ***
We have completed the investigation of *** *** complaint regarding an air compressor that she states has failed
Upon receiving *** *** complaint, we escalated his concerns to *** ***, General Manager of unit# *** who discussed his issue. We would like to note that our technician came to *** *** home the following day, April 28, and it was found that the air compressor was being used commercially in a car wash which therefore voids its manufacturers’ warranty. That being said, because we have addressed *** *** complaint, we respectfully request this complaint be closed
We apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***