Sears Holdings Corporation

April 12, 2016     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006
class="InsideAddress">Chicago, IL  60611   [redacted]   [redacted]   We have completed the investigation of [redacted] complaint regarding his online order experience and non-receipt of a refund for the merchandise he did not receive.   We would first like to apologize for any inconvenience [redacted] encountered when he placed his order. We can understand his frustration with the series of events detailed in his complaint. We can assure that his concerns have been forwarded to management for review so that future problems of this nature can be averted. After reviewing the notes in his order we found that Sears Online attempted to issue a refund on March 29, 2016, which fell through the system. Therefore, a replacement refund gift card was re-processed on April 8, 2016, under return sales receipt number [redacted] can expect to receive the refund gift card in the mail within ten to fourteen business days from the 8th. Additionally, we hope that in the future [redacted] will allow us another opportunity to provide him with a better example of customer service that we have built our reputation upon. In the interim, we have noted [redacted] concerns and respectfully ask to have this matter closed, pending his receipt of the gift card.     We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

August 25, 2016     Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006
class="InsideAddress">Chicago, IL  60611   Re: [redacted] – Nick S. [redacted]   Dear Ms. [redacted],   We have completed the investigation of Mr. [redacted]’s complaint regarding his recent online order experience and request for a full refund.   It is unfortunate that we failed Mr. [redacted]’s expectations as we value his patronage. We can assure that his concerns have been forwarded to management for review so that future problems of this nature can be averted.  After researching the notes in the order and PayPal system, we show that a refund of $10.64 was issued back to the account on August 17, 2016. The remaining amount due to the PayPal account is $4.25 therefore; we processed a refund check today under return receipt number [redacted]. The check will arrive in the mail within 7 to 10 business days. Finally, we have emailed our Shop Your Way Reward department to verify that the refund of $11.20 was returned. Additionally, we hope that in the future Mr. [redacted] will allow us another opportunity to provide him with the type of customer service that we have built our reputation upon. In the interim, we have noted Mr. [redacted]’s concerns and respectfully ask to have this matter closed.   We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

January 13, 2017     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006
class="InsideAddress">Chicago, IL  60611   Re: [redacted]   Dear Ms. [redacted]
We have completed the investigation of Mr. [redacted] complaint regarding his dissatisfaction with our customer service and non-receipt of a refund for a sears.com order he asked to have cancelled.   It is unfortunate that we failed Mr. [redacted] expectations when he recently placed an order with Sears. We value his patronage and can understand his frustration with the events detailed in his letter. His concerns have been forwarded to management for review so that future problems of this nature can be averted.  Our records indicate that Mr. [redacted] initially contacted us on November 24, 2016, and asked to have his order transferred to a different store, and then contacted us again on December 11, 2016, to request cancel[redacted]ion of his order.  Because his order had already been transferred to the original store selected and appeared to be ready for pick up, our agents required assistance from our store in order to cancel and refund the order.  Mr. [redacted] order was cancelled and a refund of $259.78 was issued to his [redacted] account ending in [redacted] on December 19, 2016.  At this time, we can only reiterate that we truly regret any inconvenience Mr. [redacted] may have experienced.  We hope that in the future he will allow us the opportunity to provide him with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible.  We respectfully ask to have this matter closed since we have noted Mr. [redacted] comments and the requested resolution has been provided.   We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  [redacted]

January 20, 2017
 
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL ...

60611 
Re:  [redacted]                 
 
Dear Ms. [redacted]
 
We have completed our investigation regarding Mr. [redacted] complaint regarding a recent transaction.       
 
According to our records, Mr. [redacted] used the $60.26 worth of points in question on order number [redacted] that was placed on December 14, 2016. As that money has already been used, we are unable to grant Mr. [redacted] request, and we have closed our file.
We apologize to Mr. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
 
Sincerely,
[redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted]
Tell us why here...

I have not shopped at sears for a very long time primarily because I always seem to have issues with deliveries and merchandise pick up. My recent transaction unfortunately followed suit. My Patio furniture arrived timely. However even after paying 50.00 dollars more to have the items assembled the drivers were ready to run after leaving the stuff on the patio. They were not told and were not happy about having to assemble stating they were timed for deliveries and not paid any extra to do so. Now for the umbrella, I can assemble that so I received "free" in store pick up. After being notified of store hours and where I was to get it, I got there today, 1/2 hour away and was told my umbrella wasn't at the store as stated but across the street at another facility which was closed today, Tues March 29th. so I would have to come back tomorrow when they were open. Really, why were they closed today? Cut back hours stated the employee, sorry. So how free is this when you have to drive an hour for naught and still don't have your order?

July 25, 2016
size="3"> 
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL  60611
 
Re:  [redacted]
 
Dear [redacted]
 
We have completed the investigation of Ms[redacted] complaint regarding her dissatisfaction with the multiple repair attempts on her refrigerator.
 
We have received Ms[redacted] complaint and reviewed her service history.  Unfortunately, we do have times where the repair that was completed does not resolve all of the issues that might have been present.  This is usually not discovered until the customer has a chance to let the item run for awhile.  Regrettably, we do have to balance the amount of time spent at one location versus the other customers who have also been scheduled for service and this means that it is not always possible for our technicians to spend an extended amount of time at one location.  We understand that this can be frustrating when a customer has a situation like Ms. [redacted], and we are pursuing solutions that will provide better options for our customers when these issues occur. 
 
We would like to note that Ms[redacted] refrigerator was purchased on 9/03/15 and the return period for this unit has passed since it is over 30 days from the date of purchase.  As for repair, the refrigerator was originally repaired on 6/20/16 where the main PCB board and capacitor were replaced.  The refrigerator was again repaired on 6/30/16 where the compressor and drier assembly were replaced.  The final repair was done on 7/09/16 and no parts were replaced.  All repairs were done under warranty. 
 
We would like to further note that Ms. [redacted] and her husband went to the local store on July 1, 2016 and asked to speak with a manager.  They discussed their concerns with their refrigerator but were told that because it was outside of the return period, it would need to be repaired under the manufacturer’s warranty.  At this point Mr. and Mrs. [redacted] became upset and shouted obscenities and telling other customers to leave the store and shop elsewhere.  The police were called to assist with the situation and Mr. [redacted] dropped off the refrigerator in the middle of the men’s department before leaving.  The refrigerator has since been picked upon July 6, 2016 without incidence.  That being said, because we have addressed Ms[redacted] complaint, we respectfully request this complaint be closed.
 
We apologize to Ms. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
 
Sincerely,
[redacted]
Regulatory Complaints Specialist
[redacted]
[redacted]

February 25, 2016     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006
class="InsideAddress">Chicago, IL  60611   [redacted]   Dear [redacted]   We have completed the investigation of Ms. [redacted] complaint regarding her recent online order experience and request for a refund.   It is unfortunate that Sears Online failed Ms. [redacted] expectations and we can understand her frustration with the series of events detailed in her complaint. We can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. We forwarded this matter to the local store and received a response from [redacted] Store General Manager of Unit [redacted]. Mr. [redacted] stated that a refund $61.55 was processed today February 25, 2016, under return receipt number [redacted] We truly regret any inconvenience she may have experienced. Should Ms. [redacted] have any questions, she may contact our store directly at [redacted] Additionally, we hope that in the future Ms. [redacted] will allow us another opportunity to provide her with a better example of customer service. In the interim, we have noted Ms. [redacted] concerns and respectfully ask to have this matter closed.     We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

Contact Name and Title: Erica [redacted]
Contact Email: Erica.[redacted]@searshc.com
October 16, 2015
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: #94568412- Richard [redacted]
Dear Ms. [redacted]:
We have completed the investigation of Mr. [redacted] rebuttal regarding his Mother's recent visit to one of our auto centers.
We have received Mr. [redacted] second rebuttal and escalated his concerns again to Jason [redacted], Auto Center Manager for Unit# 6620, who states that the coolant exchange was done based on the age of the vehicle and permission was given to do this. He also received a battery that he felt was more than was needed. While Mr. [redacted] is as[redacted] for a refund on both the battery and the coolant exchange, we will offer a refund for the coolant exchange at the sale price but no further concessions are due. Unfortunately, we are not always able to arrive at a resolution that would meet with a consumer's complete satisfaction, since we do not find that all requests are reasonable and therefore within our power to grant. In Mr. [redacted] case, we feel that refunding him the cost of the coolant exchange is relative to the circumstances and our decision is final.
We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Erica [redacted]
Regulatory Complaints Specialist
[redacted]
Erica.[redacted]@searshc.com

November 23, 2016   [redacted] Revdex.com 330 North Wabash Ave. Suite 2006 Chicago, IL 60611   Re:       [redacted]   Dear Ms. [redacted]  ...

We have been unable to complete the investigation of Ms. [redacted] complaint.  The correspondence you provided us with did not include the name or location of the store where she opened her layaway or her layaway sales check number. We were unable to locate her records within our systems by the address, telephone or check number that was referenced in her complaint. Since we do not have enough information to facilitate a resolution, we will need to close this issue pending the receipt of the aforementioned information from Ms. [redacted]  Once she has provided the necessary information, we would be pleased to re-open her complaint.   We apologize to Ms. [redacted] for this issue and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.     Sincerely, [redacted] Regulatory Complaint Specialist [redacted]

Complaint: 1[redacted]
I am rejecting this response because:
 
If the washer broke or stopped functioning, it is a warranty issue. We will agree with Sears to go through warranty path.
But for this case, we did buy a completed washer from Sears. Sears did not deliver a completed item. It missed key part to keep the machine as a whole piece. Sears must take care of it and send us a completed washer as the sales contract.
Sincerely,
[redacted]

May 11, 2016     [redacted] Revdex.com 330 North Wabash Ave., Ste. #[redacted]
class="InsideAddress">Chicago, IL  60611   Re: #[redacted] – [redacted]   Dear Ms. [redacted],   We have completed the investigation of Mr. [redacted] complaint regarding his dissatisfaction with the cancellation of his order and non-receipt of a refund.   It is unfortunate that we failed Mr. [redacted] expectations when he recently placed an order with Sears. We value his patronage and can understand his frustration with the events detailed in his letter. His concerns have been forwarded to management for review so that future problems of this nature can be averted.  Additionally, our records indicate that Mr. [redacted] was assisted by Executive Member Services and a refund of $487.56 was issued to his [redacted] account ending in 6491 on April 20, 2016, instead of his [redacted] account.  Executive Member Services Case Manager [redacted] left a message asking Mr. [redacted] to contact her at ([redacted] extension ** if this did not meet his approval or if had any further questions about the refund.  However, he did not reply.   As such, we can only reiterate that we truly regret any inconvenience Mr. [redacted] may have experienced.  We hope that in the future he will allow us the opportunity to provide him with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible.  We respectfully ask to have this matter closed since we have noted Mr. [redacted] comments and an equitable resolution has been provided.   We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  [redacted] Regulatory Complaint Specialist [redacted]

May 12, 2016     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   [redacted]  [redacted]
[redacted]   We have completed the...

investigation of [redacted] complaint regarding his recent order.   As clarification, while we strive to provide our Sears.com customers with accurate information, including pricing, availability, and product description on all products available on Sears.com, there might be times that an error could occur. Should we uncover a pricing error, and an order was actually placed for the incorrect amount, we attempt to email the customer as soon as possible, and then we cancel and refund the order.  For store pick-up items, we notify the store of pick up that these prices were errors and will not be honored, so they can cancel the sale at their store.  If the item was never ordered, then all requests to honor the incorrect price would not be granted. In this case, it seems that the word aluminum was added inadvertently to the description. Once the error was reported, it was removed.   We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our site or even just using it for research purposes before shopping in our stores.  With an online business it is possible for mistakes of this nature to happen occasionally, which is why most online merchants have terms and conditions that are similar to ours.  An incorrect sign posted in a store might only cause one sale to be made before the mistake can be corrected, with the store taking a loss on just one item if the price is below their cost.  When an incorrect price is posted on a website, there is the potential for thousands of orders to be placed before the price can be corrected.   Most online retailers post similar terms of use, and we stand by our disclaimer.  In case [redacted] may not have been familiar with our disclaimer, even though any access of our site is considered an acceptance of our terms of use, we have included below the portion that was pertinent to this situation:   “Disclaimer YOU EXPRESSLY AGREE THAT YOUR USE OF THE SEARS SITE, AND OF ANY USER CONTENT, INFORMATION, ADVICE, SERVICES, PRODUCTS, AND OTHER MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE, IS ENTIRELY AT YOUR OWN RISK, AND THAT ALL SUCH INFORMATION AND MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE MAKE NO, AND HEREBY DISCLAIM ALL, REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE AVAILABILITY, OPERATION AND/OR USE OF THE SEARS SITE, INCLUDING BUT NOT LIMITED TO ANY USER CONTENT PROVIDED VIA THE SEARS SITE, AND ALL OTHER CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION AND CONTENT ACCESSIBLE VIA THE SEARS SITE IS ACCURATE, COMPLETE OR CURRENT, AND WE ARE NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS THEREIN OR FOR ANY ADVERSE CONSEQUENCES RESULTING FROM USE OF, INABILITY TO USE, OR RELIANCE ON ANY ASPECT OF THE SEARS SITE, INCLUDING BUT NOT LIMITED TO USER CONTENT AND ALL OTHER CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE. FURTHER, WE MAKE NO REPRESENTATIONS AND WARRANTIES THAT THE SEARS SITE OR THE USER CONTENT WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY ANY USER FROM US OR THE SEARS SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. Placing an Order   …Pricing errors may occur on the Sears site from time to time, on items sold by Sears, or items sold by third party merchants on Sears Marketplace. Sears attempts to correct all pricing errors as soon as they are discovered, or as soon as Sears receives notice of an error. Sears reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Sears. Any payments you make to Sears for orders that are cancelled due to pricing errors will be refunded.” As illustrated above, we do not guarantee that our site will be free from error. [redacted] purchase was made in September, but the first contact we have on file regarding this issue was dated May 3, 2016, which is almost 8 months later. Our return policy is only valid for 30 days from the date of purchase so [redacted] would not be eligible to receive a refund. However, as a courtesy, we have offered to provide [redacted] with a credit for half the cost of the bike if he will keep it as is and he accepted. Accordingly, a credit for $60.00 was processed to [redacted] account and it should reflect within 3-5 business days. In light of the aforementioned information, we respectfully ask that this matter be considered closed.   We apologize to [redacted] appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]

January 12, 2016
11pt;">                                   ...⇄ [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re:  [redacted]                Dear [redacted]   We have completed the investigation of Ms. [redacted] complaint regarding the VIP reward items she was supposed to receive.   We first want to thank Ms. [redacted] for her patronage. That said, tracking records reflect that the package in question as was delivered via [redacted] on December 22, 2015 and left on her front door at 6:10PM. If there is an issue with this tracking, Ms. [redacted] may contact me during normal business hours at [redacted] during normal business hours. We will open a claim with [redacted] and resolve the issue. In light of the aforementioned information, we respectfully ask that this matter be considered closed.     We apologize to Ms. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely, [redacted] Regulatory Complaint Specialist [redacted]

I purchaswed a Kenmore Elite refrigerator in February 2013 (model # 795.72053.112), which is rarely used because it is in a vaction home. Nevertheless, it has a series of problems, including: it leaks water from the water dispenser; it displays an error code "Er IF"; it does not dispense water; and the freezer door keeps falling off the hinge. On 12/22/2014 (at 10 pm EST) I spoke to "Danielle" at Sears Home Services (1-800-424-2047) to schedule a service repair, only to discover that the refrigerator is out of warranty. To add insult to injury, Danielle was RUDE. She refused to forward me to a supervisor and actually told me "there is no point talking" and "I don't know why you don't seem to understand that I won't let you hold [for a supervisor]." I find it unacceptable that a $3,500 refrigerator has so many problems in such a short period of time! In addition, Sears will not serivce it for 2 1/2 weeks (1/8/2015).

Complaint: [redacted]
I am rejecting this response because:
You have now re-submitted the fraudulent charge to my credit card company. I have hired an attorney, [redacted] of [redacted] to sue Sears Holdings. I am not pleased that you would dare resubmit the charge to my credit card company after this. I am providing supporting documentation to [redacted] to dispute your charge and show what a fraudulent company you are. The pathetic part of this is that many people in my city have had similar issues with this Sears location. I will see you in [redacted] 
Sincerely,
[redacted]

Complaint: 10886203
I am rejecting this response because: I told Sears that I was returning the oven when they offered me the 200 dollar refund. So I did not say I was exchanging it. Sears repeatedly has lied to me throughout this process.
I paid cash for the installation and therefore have no receipt and Sears did not say I would need this receipt.
the charge reflects two men having to remove my refrigerator door (which Sears refused to do) in order to move the oven into the kitchen and then removing the door again to remove the oven from my kitchen.
again, I was forced to take 4 days off of work because Sears measures the oven wrong. The first day was to wait for delivery and installation by Sears (which they wouldn't do b/c of he refrigerator door issue. The second day was for the handymen to install the oven. The third day was to wait for pick up of the oven (Sears never came) and the fourth day was the second time Searswas scheduled to pick up the oven. They came an hour outside of the scheduled window.
I have to say that the repeated lies by Sears is making me think of going to small claims court.
Sincerely,
Suzanne [redacted]

November 24, 2015Nita [redacted]Revdex.com330 North
Wabash Ave., Ste. #2006Chicago,
IL  60611Re:  #10886220 –
Mark [redacted]Dear Ms. [redacted]:We have completed the investigation of Mr. [redacted]’s complaint
regarding the services we provided...

on his tractor and his allegation that we
were deceptive.We would first like to clarify that all of our collect
call repairs (those that are not covered under some type of warranty) come with
a 90-day repair guarantee. So if we collected charges for labor on the first
trip, if we return under the guarantee and the issue is linked to our initial
repair, then we would not collect any further labor charges; we would however
possibly charge for parts depending on what was previously installed. Even when
there will be more charges, we would still provide an estimate first as the
consumer would be given a choice as to whether they wanted to proceed with the
additional work well aware of what it will cost.With that said, in Mr. [redacted]’s case, we show our
technician was at his home on October 7, 2015, and he replaced the lower deck
belt. We do not show though that we charged Mr. [redacted] anything for this service.
He may have received a receipt showing the work had a $220.00 cost, but our
records show this as a “payroll transfer” which is how we code charges that are
covered under the guarantee. If Mr. [redacted] feels he was in fact charged and he
has a canceled check or a posted charge to a credit card as proof, then he is
welcome to email me at Dana.[redacted]@searshc.com or call me at [redacted], and upon verification, we would be happy to issue a
refund as there should not have been any charge. In the interim, since we have
explained how our guarantee works and we do not show that we charged Mr. [redacted]
anything on our second visit, we have closed our file.We apologize to Mr. [redacted] and appreciate the opportunity
to address this matter.  Please feel free
to contact me if you have any further questions or concerns.Sincerely,Dana [redacted]Team Manager, Regulatory ComplaintsDirect Line: [redacted]Email: Dana.[redacted]@searshc.com

[redacted]RevDex.com330 North Wabash Ave,
Ste. #2006Chicago, IL  60611[redacted] [redacted]
[redacted] We have completed the investigation of [redacted]’ complaint regarding her
refrigerator. The
refrigerator...

noted in [redacted]’ complaint was covered by a one year manufacturer’s
warranty until it expired on April 5, 2015. Notes from her case with our
Customer Solutions Department indicate that [redacted] was told that her
refrigerator was covered by a 5 year sealed system warranty. This information was
incorrect and was inadvertently given to [redacted]. That said, in order to
assist [redacted], as a gesture of good faith I provide her with a one year
Service Smart Agreement (SSA) to protect her refrigerator until November 2,
2015. I emergency ordered the needed parts to repair [redacted] refrigerator.
We placed [redacted] on the emergency service list and we were able to repair
her refrigerator on Saturday, November 7, 2015. At this time, since we have
noted the actions to assist [redacted], we ask that this complaint be closed. We apologize to [redacted] and appreciate the
opportunity to address this matter. 
Please feel free to contact me if you have any further questions or
concerns.Sincerely,[redacted]

May 19, 2016
size="3">
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL  60611
Re:  [redacted]
Dear [redacted]
We have completed the investigation of [redacted] complaint regarding his recent visit to one of our auto centers.
Upon receiving [redacted] complaint, we escalated his concerns to [redacted], Auto Center Manager of unit# [redacted] who states the following:
Mr. [redacted] came into the store on 4/29/2016 with one of his tires damaged and un-repairable that was purchased on 6/22/2013.  The tire was not in stock when Mr. [redacted] came in on the 4/29/2016.  [redacted] the sales associate that was helping Mr. [redacted], checked all the local stores and no one had the tire.  [redacted] also called [redacted] Tires and that found out that the tire had been discontinued.  I then checked the all the Sears stores in the company and located one tire out in Peoria, IL Store#[redacted] and I had the manager ship that tire to my store.  Mr. [redacted] was told that we were getting the tire from another store that was in Illinois.  The tire came in on Monday morning (5/09/2016) by [redacted] delivery and Mr. [redacted] was called twice on Monday.  Once call was made by [redacted], our stock associate who spoke with a female that identified herself as Mr. [redacted] wife.  The other call was made by [redacted] and she spoke with Mr. [redacted] and scheduled an appointment for him. That being said, because we have addressed Mr. [redacted] complaint, we respectfully request this complaint be closed.
We apologize to Mr. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaints Specialist
[redacted]

January 26, 2017   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006
class="InsideAddress">Chicago, IL  60611   Re:  [redacted]   Dear Ms. [redacted]   We have completed the investigation of Ms[redacted] complaint regarding a recent order.      We have spoken to Ms. [redacted] in regard to this issue. We appreciate [redacted] patronage and we want to assure her that we are investigating what occurred within her interactions as this should have been resolved with much less inconvenience on her part. As a courtesy, we offered to provide Ms. [redacted] with $40.00 worth of Shop Your Way Rewards points and she accepted. Accordingly, we respectfully ask that this matter be considered closed.    We apologize to Mr. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]