Sears Holdings Corporation

6 years ago I remodeled my new home and purchased 7 appliances from Sears, including thousands of dollars for extended 5 year warranties on all of them. During the first few years I had repair technicians to my home for various repairs on several appliances. My extended warranties expired last year. At Christmastime I had my large family all to dinner here, 13 of us. I made a large lasagna. I opened the oven to check its doneness and pulled out the rack slightly to see it and the rack fell down, collapsing on the 2 racks below it. My son attempted to put the racks back in, with the same thing happening again and again.
The next day I went to "MySears Community", a website, of Sear's, to review, complain and reach out for help. I found dozens of people with the same model number range having the same issue with theirs. Many of these postings went back to 2009. I also contacted Sears who denied any knowledge of this issue for these or any other of their ranges. No recall was ever issued. Many people reported burns from the food's splatters. Sear's informed me that my range was out of warranty and they could send out a repairman. The posts that I read also had many people stating that they were told by a Sears technician to have the warped range liner replaced, and they did, at hundreds of dollars, only to have the new "fix" have the same outcome, falling racks again! My technician checked the oven, found the walls were recessed and called his service supervisor for advise. He was told that they no longer replace the oven liner, and that there was nothing they could do to fix it. So, basically, after 6 years, I need to now purchase another range at approximately 3 thousand dollars, again! Attempting to join the discussion on their web site is now impossible, it states that it is "down"....... Something needs to be done about this!

I strongly discourage using the Merchant sales part of Sears online!!! I waited a month for a comforter that I ordered through "ProSales" on the Sears website. When I finally was able to track down the order, the customer service department told me that they had canceled my order because it was no longer available in the warehouse. Neither Sears nor the merchant contacted me to advise me of this, and I never received my order.

(The consumer indicated he/she ACCEPTED the response from the business.)
Address for Kmart:
6411 Riggs Road,Hyattsville, MD 20782
Thank you so much for quick respond.
Heena (Revdex.com.pdf)

I went to Sears and made a purchase as a was paying I was offered a Sears Credit card. I was told that if it was approved I would get my purchase for free. I asked if it was an annual fee and they said no, I applied got approved and they discount $20.00 of off my purchase, I told them that it was supposed to be free and was told that I had to apply for another credit card in order to get the rest of the balance free, I said never mind, paid with cash and left the store. Well Today I got a bill from Sears for $20.00, I called and they said that I need to wait 2 cycles for the $20.00 credit, which I was not told at the time of application. This is misleading to said the least. Bad Business

January 16, 2017   [redacted]
12pt;">Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re: [redacted]   Dear Ms. [redacted]   We have completed the investigation of Ms. [redacted] complaint regarding her dryer and her request to have the unit replaced under her Master Protection Agreement (MPA).   Upon receipt of Ms. [redacted] complaint, we reviewed her service history to determine whether she qualifies for a replacement dryer. Our records show that Ms. [redacted] purchased the Master Protection Agreement (MPA) on January 9, 2013.   Within the last year and since purchasing the agreement, Ms. [redacted] has had one service call completed.  Our records show that the repair to Ms. [redacted] dryer was completed on January 13, 2017.   While we understand that Ms. [redacted] is frustrated and feels that her dryer should be replaced, the MPA only provides for replacement under very specific conditions.   According to the “No Lemon Guarantee” outlined within the MPA, a covered product will be considered for a replacement if there have been “three or more separate product failures and a fourth (4th) repair is required due to defects in parts or workmanship within any continuous twelve (12) month period that the product(s) is covered by this Agreement. Product failure will be determined by us. Product failures for this purpose must include repair or replacement of a functional, non-expendable part and does not include preventive maintenance, product diagnosis, customer instruction, accessory, cosmetic, or non-functional repair or replacement, or any repair covered under a manufacturer’s product recall. Your request for replacement of a Covered Product(s) must occur within sixty (60) days from its last product failure…”  As we stated previously, Ms. [redacted] dryer has only had one qualifying repair to date.  Since we have explained why a replacement is currently not an option for Ms. [redacted], and we have documented her concerns with the repair process, we ask that this matter be closed.   We apologize to Ms. [redacted] and we appreciate the opportunity to address this matter.    Sincerely, [redacted] Regulatory Complaints Specialist

September 7, 2016
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: #[redacted] – Doris N [redacted]
Dear Ms. [redacted]:
We have completed the investigation of Ms. [redacted]’...

complaint regarding the problem she encountered when she attempted to return her purchase after the 30-day return period.
As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policy. Ms. [redacted] mentioned that she purchased the gas motor bike online. We would like to note that a link to view the return policy online is listed below the description of the items we sell. We would also like to note that the return policy is posted in our stores as well. With that being said, the Sears return policy states “If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below). For most items, you have 30 days from the date of your original purchase to make a return with the following exceptions...” It is the consumer’s responsibility to acquaint themselves with a retailer’s return policy. Since Ms. [redacted] purchased the gas motor bike on December 12, 2015, and then attempted to return/exchange it on April 23, 2016, she was clearly over the 30-day “hassle-free” return period.
According to the notes listed on Ms. [redacted]’ online order, she contacted our online customer service on September 1, 2016 and requested to return the motor bike. She was informed of the 30 day return period and her request was denied. Within minutes, Ms. [redacted] called again and requested to exchange the motor bike. Since she had already been informed of the 30-day return/exchange policy, she was instructed to contact the store regarding her request; however, she was not promised an exchange. If the motor bike has a problem, Ms. [redacted] should contact the manufacturer, Motovox, at (888) 488-6686 as listed in the manual.
We would like to note that nationwide our stores have been applying the policy without exceptions for any consumers since it was unfortunately abused for so long we needed a radical course correction. Also, most retail stores set parameters on the time frame that merchandise can be returned and Sears is no different. It would not be fair to make an exception for Ms. [redacted], when no one else has received one. The policy is for any refund or exchange…it must be requested within 30 days. After that there are no options available. Accordingly, as we were just adhering to our posted return policy, we are unable to honor Ms. [redacted]’ request
We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Matilda [redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted] direct
Matilda.[redacted]@searshc.com

March 2, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding the...

problems she encountered when she attempted to schedule service for her new dryer. It is unfortunate that we failed Ms. [redacted] expectations when she recently scheduled a dryer repair. We value Ms. [redacted] patronage, but can understand her frustration due to the series of events noted in her complaint. We would like to apologize for the inconvenience and disappointment that Ms. [redacted] may have experienced. We want to assure Ms. [redacted] that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further. Upon receipt of Ms. [redacted] complaint, we reviewed the service order and case notes regarding the dryer repair. According to our records, the final service date was set for February 26, 2016 to install the parts ordered by the technician. Regrettably, the technician failed to arrive for the scheduled appointment again and Ms. [redacted] requested to return the dryer for a refund. The return of the dryer was processed and the pick-up is scheduled for March 5, 2016. Ms. [redacted] should receive the refund for the dryer within 7 – 10 days after the dryer has been returned. For her inconvenience, Ms. [redacted] was offered a $50.00 check, and she accepted the offer. Ms. [redacted] should receive this check within 7-10 days. In the interim, since it is our understanding that the return of the dryer and the $50 reimbursement check were resolutions that met with Ms. [redacted] approval, we have closed our file. Again, we apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

April 11, 2016   [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL ...

60611   [redacted]  [redacted]         
[redacted]   We have completed the investigation of [redacted] complaint regarding a recent order.       As clarification, most mattress manufacturers do not make king foundations in one piece; they use two of the twin Xl foundations to support a king sized mattress. The page in question says “Twin XL/King.” It also says “Twin Xl” in the specifications.  As such [redacted] only ordered and paid for one Twin Xl foundation, which would only fit one side of her mattress. As a courtesy, we offered to provide [redacted] with a 15% discount off the other foundation as well as waive/refund the shipping fee, but she declined. Should [redacted] decide to reconsider, I may be reached during normal business hours via email at [redacted] In light of the aforementioned information, we respectfully ask that this matter be closed. We apologize to [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

February 7, 2017   [redacted]
12pt;">Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   Re:  [redacted]   Dear Ms. [redacted]   We have completed our investigation of Mr. [redacted] complaint regarding his refrigerator repair.   It is regrettable that we failed Mr. [redacted] expectations when he recently contacted Sears Home Services to repair his refrigerator. We value Mr. [redacted] patronage, but we can understand how the series of events noted within his complaint may have exacerbated his frustrations. Additionally, we would like to assure Mr. [redacted] that we appreciate his valuable feedback, as we do not take these matters lightly.  We sincerely apologize for any inconvenience we may have caused Mr. [redacted].   Our records show that several repair attempts have been made to Mr. [redacted] refrigerator.   The last repair was completed on February 6, 2017, with the installation of an evaporator and drier.  While Mr. [redacted] no longer carries a Master Protection Agreement (MPA) on his refrigerator, and his warranty does not provide for food loss reimbursement, we have submitted a $200.00 food loss request for customer satisfaction.  The request was processed on February 7, 2017, so Mr. [redacted] should receive a check in the next two weeks.  With that said, since we have documented Mr. [redacted] concerns with the repair process, and we have completed the repair to his refrigerator, albeit later than expected, we ask that this matter be closed.   Again, we apologize to Mr. [redacted] and we appreciate the opportunity to address this matter.     Sincerely, [redacted] Regulatory Complaints Specialist

Complaint: [redacted]
I am rejecting this response because: I just want to clarify a few points. I rejected Sears first offer for payment for our inconvenience and told the Sears representative I just wanted the issues resolved. We did not want any money, just fix the problem. I told the representative the same thing the second time it was offered, but she insisted. The second time they offered compensation It was a little over a week until the scheduled service call so it was obvious Sears was not going to make any effort to have our situation serviced any sooner so we accepted the gift card, which although it comes no where close to making up for the inconvenience we have endured over the past month, we felt it was better than nothing.
In terms of the flushing of the tank, that is impossible for my wife or I to accomplish. When Sears replaced the Tank in 2007, the tank was put in backwards with the drain up against the wall. The previous tank had the drain facing the doorway and was accessible. Neither my wife or I can now fit behind the tank to have access to the drain. We have made numerous efforts to drain the tank however we are elderly and I am handicapped. Why the tank was put in backwards, I have no clue. We have tried to have our sons help us when they visit from out of state to drain the tank and none of the three can fit behind the tank either. We have had one of our neighbors who is very petite squeeze behind the tank and hook up a drain hose, but we should not have to do that when Sears had the responsibility of installing it correctly in the first place.  
Sincerely,
[redacted]

[redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL  60611  

align="left">  Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Mr. [redacted] complaint regarding a TV purchased from www.sears.com. We have no records of a member of management advising Mr. [redacted] to lie to [redacted], the manufacturer of the television purchased from www.sears.com to get free parts. Additionally, all Mr. [redacted] needs to do is contact [redacted] and adivse them that he purchased an open box television and needs to purchase parts. It is important to add that any universal remote control will operate the television. If the television is going to be hung on a wall, the stand would not be necessary. Below are two websites that sell [redacted] parts. http://www.[redacted]parts.com/Default.aspx http://www[redacted] Since we have noted our response to Mr. [redacted] concerns and have referred him to two places to purchase the needed items, we ask that this complaint be closed. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]

October 26, 2015
[redacted]
Revdex.com
330 North Wabash Ave, Ste. #2006
Chicago, IL 60611
[redacted]
We have been unable to complete the investigation of [redacted] complaint...

regarding her refrigerator.
Our service department has left several messages on the number we have listed in our Sears system since M[redacted] did not provide a contact number in her complaint without success. We would be happy to address [redacted] complaint but will need to have a senior service technician out to have a full and complete diagnosis of the refrigerator done. If [redacted]r is still in need of assistance she can contact the service unit directly at [redacted] and we will be happy to get a senior serviceman out to diagnose the unit. In the interim, we will consider [redacted] matter closed, pending her response.
We apologize to M[redacted] for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted]

I have had a service contract with Sears on my [redacted] Washing maching for approx 9 years and have never had an issue until now.
I had issues with my washing machine and called Sears for repair under my contract. An appointment was scheduled for June 4, 2016 between 8 am and Noon. I received a voicemail the night before confirming the appointment. At 8:30 the morning of June 4th, I received a call that the technician called in sick and I would need to reschedule. I rescheduled for June 11, 2016 between 8 am and Noon. The technician arrived. He ordered a part for the machine and we scheduled an appointment to complete the repair on the following Saturday, June 18, 2016 between 1 PM and 5 PM.
I received a voicemail on June 17, 2016 to confirm my appointment for the following day. Five minutes later I received another voicemail asking that I call Sears to reschedule my appointment. I called and asked why I needed to reschedule. I was then informed there was some issue with the email and phone systems and to ignore that call. Five minutes after I hung up with Sears I received another call, again confirming my appointment for the following day, June 18, 2016 between 1 PM and 5 PM.
On June 18, 2016, at approximately 2PM I went on to the Sears Home Services website to check on the ETA of my technician. It showed that my appointment was for June 21, 2016 between 8 AM and Noon. I called Sears at approximately 2:15 PM to inquire if a technician was coming or did they reschedule my appointment without advising me. I was told that I had rescheduled my appointment on-line to June 21st. I advised that I did not make any change to my appointment and the customer service agent, whose name I did not get, insisted that I did. I advised again that I did not change the appointment and June 21st was not a good day for me. The agent said the next available appointment was not until June 28th. I felt that due to Sear's error in changing my appointment without my knowledge, I should not have to wait that long to have my repair completed. I was forwarded to the Tech Routing Department. I explained the situation. Agent saw the change in appointment and advised the soonest I could reschedule was June 28th; however, she would see what she could do for me and call me back in a few hours. She asked if she could put me on hold and after a few minutes I was disconnected. I assumed since she had my number I would get a call back immediately. She never called back. I contacted Sears again and asked to be sent directly to the Tech Routing Department. I was forwarded and began, again, explaining the situation to a different individual. He did not see a change in my appointment to June 21st at all. My appointment was still for that day, June 18th, and he asked to put me on hold so he could contact the dispatcher. I begged be called back if we got disconnected. Said he would. We got disconnnected. He did not
I decided to see if the tech would actually show up since last person I spoke with said my appointment was never changed. The tech never showed up. At 5:05 PM called Sears again. Was told the same story that the appointment was changed online to June 21st. Asked to speak to a supervisor who said she did not see that my appointment was changed to June 21st. The appointment was for June 18th but they never assigned a technician to come to the house. Was advised she would call the Tech Routing Dept and call me back. She did call back but the Tech department was closed. She said she would contact the Tech Department on Monday and call us back or we could take the next available appointment, which by this time is June 30, 2016. I did not to wait until Monday. This is Sear's error and she as a Supervisor should be able to do something for us. Supervisor stated stated "if you don't want me to call you back on Monday - goodbye". And hung up. Called back and asked to speak to a different supervisor. No one was available. The operator submitted a form to have the next available supervisor call us back within 2 hours. No one called back.
On Sunday, June 19th called Sears again. An appointment was made to reschedule for June 29, 2016 between 3PM and 6PM.
Was then contacted on 6/20/16, was offered a $50 bankers check and told that our appointment was to be monitored to be sure it was kept. Less than 24 hours later, our appoint WAS CANCELLED AGAIN BY SEARS.
I called again and was told they cancelled, without my permission, because technicians were going to training. I rescheduled and asked to be forwarded to a supervisor to advise of the situation and was told, again, that my appointment would be monitored.
Holding breath for check and for appointment on Friday.

Contact Name and Title: Erica [redacted]
Contact Email: Erica.[redacted]@searshc.com
September 10, 2015
Nita [redacted]
Revdex.com
330 North Wabash Ave, Ste. #[redacted]
Chicago, IL ...

60611
Re: Lauren [redacted] # 94568111
Dear Ms. [redacted]:
We have completed the investigation of Ms. [redacted]'s complaint regarding lawn care reimbursement when her tractor was being repaired.
Upon receiving Ms. [redacted]'s complaint, we would like to apologize for the confusion with regards to the lawn care reimbursement that she was promised. It should be noted that Ms. [redacted] has spoken with our Customer Solutions department and her lawn care was processed in the form of a bank check on August 29, 2015 in the amount of $200.00 under salescheck# 099117563734. We again apologize for any confusion that Ms. [redacted] may have experienced. That being said, because we have provided Ms. [redacted] with her requested resolution, we respectfully request this complaint be closed.
We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Erica [redacted]
Regulatory Complaints Specialist
512-[redacted]
Erica.[redacted]@searshc.com

October 19, 2015
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: #[redacted]
Dear Ms. [redacted]:
We have completed the investigation of Mr. [redacted]'s complaint regarding his...

dissatisfaction with his refrigerator and his subsequent request for a partial refund.
We have reviewed Mr. [redacted]'s issue and Sears stands behind the decision he previously received. All home appliances carry up to a 30 day refund or exchange period. After that time, the only option that is available is to have the item serviced. Our return policy is similar to many other retailers and clearly posted within our stores and on our receipts. It is also important to clarify that the repair Mr. [redacted] refers to and states was completed in December of 2014, was for a torn door gasket and not related to the fan ice noise he describes. In fact, the most recent repair of the evaporator fan was completed on June 24, 2014, approximately one year and three months prior to the date Mr. [redacted] filed this complaint. Therefore, the repair is no longer in warranty. It was for this reason that Customer Solutions explained that he would be responsible for the cost of labor and having a technician visit his home to provide a diagnosis.
In reference to Mr. [redacted]'s claims that his local store manager offered to sell him a new refrigerator at cost, we feel it should be noted that such an offer should be considered as generous and commensurate to Mr. [redacted]'s request for a partial refund, since receiving any appliance at cost would be an exception to our policy and in this case would likely result in several hundred dollars in savings for Mr. [redacted]. Our customer service offices would not be able to honor such a request, but we would be willing to reimburse the cost of labor and parts solely as a good will gesture if Mr. [redacted] chooses to accept a repair instead. He would simply need to call our service line at 1-800-[redacted] to schedule a repair appointment and then contact Regulatory Complaint Specialist [redacted] at [redacted] afterward for review of the repair and reimbursement of any eligible charges. At this time, we can only apologize for any inconvenience Mr. [redacted] may have experienced. We respectfully ask to have this matter closed pending Mr. [redacted]'s decision, since we provided services appropriate and relative to the terms of the manufacturer's warranty and Protection Agreement Mr. [redacted] purchased with his refrigerator.
We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaint Specialist
[redacted]
[redacted] Ext [redacted]

NO ONE SHOULD EVER USE THIS COMPANY!!!
I have been waiting for SEARS to come and fix my washing machine for nearly three weeks. The appointment that they booked me for is still another week away! They came out to fix it once and have not even fully diagnosed the problem yet. They just ordered some parts. I've only had this machine for 13 months!
My wife and my 11 month old baby both have the stomach flu and SEARS is REFUSING to come out any earlier and fix the problem. They just keep blabbering on and on without listening coming up with any solutions.
I have the parts they ordered at my house. Now they are just refusing to help.

Bait and Switch or rather Vapor-wear sales. Sears Automotive department which is no longer actually part of Sears sells items for cars such as tires and cargo boxes etc. I have been playing cat and mouse with a cargo box which caught my eye in July but never seems to be in stock when its listed at a sale price. Now after waiting almost two weeks for the item to come in after being told I should head to store for pickup and finding it wasn't in stock upon arriving I am trying to cancel the order and move down in size to another cargo box on sale. But they can't seem to refund my gift cards now thus I'll probably miss out on the sale price of the other box.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Unfortunately, I was able to confirm the credits issued to my as [redacted] stated in her reply. Therefore, yes please, I would like a receipt that showsthe rebate and credits applied to my account. 
Thank you kindly [redacted] for taking care of this and for the apology. Sincerely,
[redacted]

December 15, 2015Nita [redacted]Revdex.com 330 North Wabash Ave., Ste. #2006Chicago, IL 
60611Re:  Cameryn
[redacted] - # [redacted]Dear Ms. [redacted],We have completed the
investigation of Ms. [redacted] complaint regarding her...

dissatisfaction with the
customer service at her Sears Parts and Repair Center.It is unfortunate that we
failed Ms. [redacted] expectations when she recently visited the Sears Parts
and Repair Center in Fort Worth, TX.  We
value Ms. [redacted] patronage, but we can understand how the series of events
noted in her complaint may have exacerbated her frustrations. We regret that
this incident occurred, but we can assure Ms. [redacted] that her concerns have
been forwarded to management for review.  Senior Store Manager Antonio Pasamonti spoke
with Ms. [redacted] in regard to her concerns and apologized for the problems
she experienced.  Additionally, Mr.
Pasamonti advised Ms. [redacted] that she can return the part for a refund.  She can either bring the part back to the
store, or if it is more convenient, she can mail the part.  Once the part is received, a refund will be
issued.  With that said, we hope that Ms.
[redacted] will allow us another opportunity in the future to provide her with a
better customer service experience. If Ms. [redacted] has any remaining
concerns, she may reach Mr. Pasamonti at the personal number he provided.  In the interim, since it is our understanding
that Ms. [redacted] is satisfied with the outcome of her complaint, we ask to
have this matter closed.Again, we apologize to
Ms. [redacted] for this issue and appreciate the opportunity to address this
matter.  . Sincerely,  Melissa [redacted]Regulatory Complaints
Specialist

December 18, 2015[redacted]Revdex.com 330 North
Wabash Ave., Ste. #2006Chicago,
IL  60611Re: [redacted]
Dear Ms. [redacted]We have completed the investigation of Mr. [redacted]
complaint regarding his recent online order...

and non-receipt of a refund.It is unfortunate that we failed Mr. [redacted] expectations
and we can understand how the series of events detailed in his complaint has
caused him to lose faith in Sears. We can assure that his concerns have been
forwarded to management for review so that future problems of this nature can
be averted. After researching the online order notes we found that the refund
was re-processed recently on December 15, 2015, since he did not receive the
initial refund that was processed in November. Accordingly, a gift card refund
of $54.93 was processed under return receipt number [redacted] Additionally,
the Shop Your Way Reward point of $1.77 has been restored. Mr. [redacted] can expect
to receive the gift card within 10 to 14 business days from the aforementioned
date. We hope that in the future Mr. [redacted] will allow us another opportunity to
provide him with a better example of customer service that we have built our
reputation upon. In the interim, since a refund has been provided, we
respectfully ask to have this matter closed. We appreciate the opportunity to address this
matter.  Please feel free to contact me
if you have any further questions or concerns. Sincerely,  [redacted]Regulatory Complaint SpecialistSears Holdings Corporation