Sears Holdings Corporation

Initial Business Response /* (1000, 11, 2015/09/09) */
Contact Name and Title:[redacted]
Contact Phone: XXX XXX XXXX XXXXX
September 9, 2015
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL XXXXX
Re: XXXXXXXX - [redacted]
Dear...

Ms.[redacted]

We have completed the investigation of Ms. [redacted]'s complaint regarding her online order experience.
We would first like to apologize for any inconvenience Ms. [redacted] may have experienced. After researching further, we found that the Marketplace Vendor, [redacted] Shop advised that the item was currently out of stock. According to the manufacturer the item is on backorder until 2016. Since Ms. [redacted] requested to cancel the order, a refund of $153.14 was credited back to her Visa account ending in[redacted] on August 26, 2015. We hope that in the future Ms. [redacted] will allow us another opportunity to provide her with a better example of customer service. In the interim, since we have confirmed a refund has been provided, we respectfully ask to have this matter closed.
We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation

March 1, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 [redacted] Dear [redacted] We have completed the investigation of Mr. [redacted] complaint regarding his...

dissatisfaction with the problems he encounters when he attempts to cash his checks at the Kmart Store. Firstly we would like to apologize for the inconvenience and disappointment that Mr. [redacted] may have experienced. We want to assure Mr. [redacted] that his complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further. Upon receipt of Mr. [redacted] complaint we reviewed the case notes related to his store experience. According to the notes, Case Manager Nancy [redacted] has been working with Mr. [redacted] regarding the check cashing issue. Ms. [redacted] reached out to [redacted] District Manager for Store [redacted] to assist with Mr. [redacted] complaint. Mr. [redacted] confirmed that he is aware of the complaint and it has been an intermittent issue. Mr. [redacted] has called National Customer Relations (NCR) when this happened with Mr. [redacted] present. NCR confirms that everything is ok; however, the registers won't read the check. Mr. [redacted] stated that the checks are being denied by the electronic check clearing house in Florida. The issue has nothing to do with the store or the associates, it is just the registers will not read the checks, this is a system issue and there is nothing that can be done when the registers don't sync. With that said, we are always concerned when one of our customers has a less than satisfactory experience, and can only apologize that we failed Mr. [redacted] expectations. As a one-time courtesy due to the inconvenience, on February 24, 2016 Ms. [redacted] offered Mr. [redacted] 100,000 Shop Your Way Reward points and he accepted the offer; retail value of $100.00. Since we have addressed the issue brought forth in Mr. [redacted] complaint, we have closed our file. Again, we apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

I will never purchase another appliance from sears again. Purchased the 300.00 + service plan with my Kenmore washer, 4 service calls, 2 of which were no call, no shows, 4 lost days of work, and 2 days of family and other serious engagements canceled because of the no show situation. We are now 1 1/2 months with no washer. Tonight was the second of the no-shows and they arbitrarily rescheduled (for the second time) the next service appt for January 11, 2017....which will be approaching two months.

Thanks sears.....never again

October 10, 2015
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: #94570315 - Jonathon [redacted]
Dear Ms. [redacted]:
We have completed the investigation of Mr. [redacted]'s complaint regarding the order...

he placed recently for a sectional sofa.
As clarification, Mr. placed through one of our Marketplace vendors, Factory Advantage, LLC. As clarification, some time ago our online website began hosting other retailers through our Sears Marketplace program. The goal of our marketplace is to provide items that might not be available through our own online channels, so that we become a "one-stop" online shopping destination. Much like a well known online bookseller, we offer our own merchandise and then we also have choices available from third-party vendors. For any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab to display only Sears items and it is also set up as a choice to narrow the selections that initially pop up.
With that said, each vendor is responsible for the merchandise displayed and for providing customer support for any of their orders. However, the disclaimer on our website covering any errors due to pricing or description errors also encompasses any merchandise shown from our vendors. Regardless though, the merchant clearly did not have any intent to sell the entire sectional at such a substantially reduced price. It was an obvious error and one that has been corrected as that item number is no longer on the site.
As we noted, we have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our site. With an online business it is possible for mistakes to occur or for customers to view an older description with a different price, which is why most online merchants have terms and conditions that are similar to ours. An incorrect sign posted in a store might only cause one sale to be made before the mistake can be corrected, with the store taking a loss on just one item if the price is substantially below their cost. When an incorrect price is posted on a website, there is the potential for thousands of orders to be placed before the mistake can be corrected. Most online retailers post similar terms of use, and we stand by our disclaimer. In case Mr. [redacted] may not have been familiar with our disclaimer, even though any access of our site is considered an acceptance of our terms of use, we have included below the portion that was pertinent to this situation:
"...Disclaimer
YOU EXPRESSLY AGREE THAT YOUR USE OF THE SEARS SITE, AND OF ANY USER CONTENT, INFORMATION, ADVICE, SERVICES, PRODUCTS, AND OTHER MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE, IS ENTIRELY AT YOUR OWN RISK, AND THAT ALL SUCH INFORMATION AND MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE MAKE NO, AND HEREBY DISCLAIM ALL, REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE AVAILABILITY, OPERATION AND/OR USE OF THE SEARS SITE, INCLUDING BUT NOT LIMITED TO ANY USER CONTENT PROVIDED VIA THE SEARS SITE, AND ALL OTHER CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION AND CONTENT ACCESSIBLE VIA THE SEARS SITE IS ACCURATE, COMPLETE OR CURRENT, AND WE ARE NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS THEREIN OR FOR ANY ADVERSE CONSEQUENCES RESULTING FROM USE OF, INABILITY TO USE, OR RELIANCE ON ANY ASPECT OF THE SEARS SITE, INCLUDING BUT NOT LIMITED TO USER CONTENT AND ALL OTHER CONTENT, SERVICES, PRODUCTS, AND OTHER INFORMATION AND MATERIALS CONTAINED IN OR DESCRIBED ON THE SEARS SITE. FURTHER, WE MAKE NO REPRESENTATIONS AND WARRANTIES THAT THE SEARS SITE OR THE USER CONTENT WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY ANY USER FROM US OR THE SEARS SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.
Placing an Order
...Pricing errors may occur on the Sears site from time to time, on items sold by Sears, or items sold by third party merchants on Sears Marketplace. Sears attempts to correct all pricing errors as soon as they are discovered, or as soon as Sears receives notice of an error. Sears reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Sears. Any payments you make to Sears for orders that are cancelled due to pricing errors will be refunded."
In closure, since the price shown was not accurate, and Mr. [redacted] was provided with a refund on September 15, 2015, we are unable to honor his request to receive the merchandise for the substantially incorrect price. As a gesture of goodwill, we are willing to discount an order for another item by 15%. If Mr. [redacted] would like to accept, he may contact me via email. As this decision is in accordance to our posted terms and conditions, we have closed our file.
We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Tammie [redacted]
Regulatory Complaint Specialist
Direct Dial: [redacted]
Email: Tammie.[redacted]@searshc.com

(The consumer indicated he/she DID NOT accept the response from the business.)
Sears information is somewhat inaccurate. I've attached my response to them. I have been making calls to them repeatedly for the SAME problem. I surely cannot be responsible for their inaccurate recordkeeping, missed service calls, sending me contract agreements with incorrect numbers, service calls with the wrong address and even being unable to find my contract. They noted that I did not call back ONE time after being on hold for a long time and hung up on; that is no excuse for them to not follow up and meet my needs to satisfaction based on all the effort I have put in and their lack of effort in getting my garage fixed WHILE UNDER CONTRACT. My request was after having made more than 3 calls to have it fixed was to have a replacement since they could not fix it. Madam or Sir when a SEARS tech did come, he did not address my problem AND it is very unfair for me to be responsible for his notetaking or inability to fix, repair or suggest replacement of the opener. I have done my part and honestly with all this I definitely after getting a new opener do not plan on renewing my warranty with SEARS AND just sincerely would appreciate you being understanding in this matter. I entreat you for your help. I have all my calls, a transcript message showing my consistent efforts to get this fixed.
To have a replacement with no installation fees I believe is responsible because had they done their job, maintained better records, not schedule appointments (I miss work and lose vacation time which equals money) for them to be a NO SHOW... I would have had a new opener and not incur any installation fees. I can send the transcript if you desire. (garage door response ltr to sears.doc)

November 10, 2015[redacted]Revdex.com 330 North
Wabash Ave., Ste. #2006Chicago,
IL  60611[redacted]We have completed the investigation of [redacted]
complaint regarding her recent online...

order that was cancelled and her
non-receipt of a refund.We would first like to apologize for any inconvenience
[redacted] may have experienced when the Third Party Marketplace Vendor [redacted]
cancelled the order. Sears Online assisted in contacting [redacted] via email at [redacted].com and by phone
([redacted] to process the refund for [redacted]. After multiple attempts, we
forwarded this matter to Sears’ Detail Control Center to research further. Fortunately,
we were able to verify that a refund was provided back to [redacted]
account on November 7, 2015, for $39.92. We can assure that her concerns have
been forwarded to management for review so that future problems of this nature
can be averted. Additionally, we hope that in the future [redacted] will allow
us another opportunity to provide her with a better example of customer service.
In the interim, since a full refund has been provided and we have noted [redacted] concerns and respectfully ask to have this matter closed. We appreciate the opportunity to address this
matter.  Please feel free to contact me
if you have any further questions or concerns. Sincerely,  [redacted]Regulatory Complaint SpecialistSears Holdings Corporation

We purchased a new refridgerator from sears. We have had several problems with it. I had to miss work for appointments. We lost food items because of the many problems. They tried to replace parts and caulk around the freezer, nothing worked. When we called sears to complain we were not treated kindly. They did all they could to get rid of us. They do not stand behind the products they sell! The sales people at the store acted like they had knowledge of the product. As it turned out they didn't. In the past year we have purchased a stove, washing machine, vacuum cleaner and exercise bike. We have spent thousands of dollars with sears. The first time we have a problem, sears spends more time trying to get rid of us than solving a problem!

(The consumer indicated he/she DID NOT accept the response from the business.)Although I am happy to FINALLY receive my money back after 5 months, I do believe that I should be able to get some kind of restitution for this occurrence. I did receive 10% off the pool from sears the second time I bought it because it was never ordered through k-mart.com but charged. It was my grandsons birthday present that he didn't receive until 3 weeks after his Birthday. Having to go through this for 5 months of this balance on my charge card that I refused to pay causes finances charges and I am sure that you wouldn't want this done to you. I am not rich that I can just have that charge sitting there for all those months. If K-mart values there customers and as I said before I have spent a lot of money there along with gifts for holidays and birthday if they want to see me back as a customer at least they can do is offer me some kind of incentive to return to the store. Although I would never use there online service I much would rather Kmart over Walmart. If it was there charge card that was charged how would they feel. And the incompetence that I was given through out this ordeal not by there representatives but sears holding dept. was ridiculous. The representatives did what they had to do but that next step the corporate offices should take a good look at how they treat there costumers. This is my opinion and everyone is entitled to one. Claire [redacted]

November 3, 2015[redacted]Revdex.com330 North
Wabash Ave., Ste. #2006Chicago,
IL  60611[redacted]    [redacted]
We have completed the investigation of [redacted]...

complaint
regarding her recent purchase.   Store Manager [redacted] has spoken with [redacted] regarding this issue. Unfortunately, it seems the signs were reversed and this
was the source of the confusion. We apologize to **. [redacted] for any
inconvenience she may have experienced as a result of this issue. That said, her
request to receive a credit for the difference in price was granted as a courtesy;
therefore, we respectfully ask that this matter be considered closed.Again, we apologize to [redacted] and appreciate the
opportunity to address this matter. 
Please feel free to contact me if you have any further questions or
concerns.Sincerely,[redacted]

March 24, 2016
size="3">
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL  60611
[redacted]  [redacted]
*
[redacted]
We have completed the investigation of [redacted] complaint regarding his recent visit to one of our auto centers.
Upon receiving [redacted] complaint, we escalated his concerns to [redacted], Auto Center Manager of store# [redacted] who states the following:
M** [redacted] was in this Monday 3/21/2016. We were able to get him $70.00 off his tires and also clean and adjust his rear brakes. When he left he was very pleased. He was also able to use rewards point for his sale. That being said, because we have addressed [redacted] complaint, we respectfully request this complaint be closed.
We apologize to [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaints Specialist
[redacted]
[redacted]

August 5, 2016
 
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL ...

60611 
Re:  #[redacted]–Errol [redacted]   
 
Dear Ms. [redacted]:
 
We have completed the investigation of Mr. [redacted] complaint regarding his water heater.
 
We have spoken with Mr. [redacted]. Arrangements were for the installation of his replacement water heater. When we followed up, Mr. [redacted] indicated that the issue had been resolved to his satisfaction; therefore, we respectfully ask that this matter be considered closed.
 
We apologize to Mr. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
 
Sincerely,
Tammie [redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
([redacted]) [redacted]
Tammie.[redacted]@searshc.comTell us why here...

Sears is by far the worst retailer I have ever ordered from!!!! The customer service representatives lack customer service, the managers are inexperienced and the quality of the care is by far the very worst. I will never again waste my time or money ordering any more products from Sear or Sears Outlet. I urge you to please read the reviews from previous customers before you waste your time.

If u so choose to order from Sears take my advice and do not order from Sears Outlet phone (XXXXXXXXXXX).

January 27, 2016
 

class="InsideAddress">*
[redacted]
Revdex.com
330 North Wabash Ave, Ste. #2006
Chicago, IL  60611
 
Re:  [redacted] [redacted]
 
Dear Ms. [redacted]
 
We have been unable to complete the investigation of Ms. [redacted] complaint regarding the repair of her microwave. 
Upon receiving Ms. [redacted] complaint, we escalated her concerns to [redacted], Territory Member Advocate Team, who states the following:
I have attempted to reach Ms. [redacted] via telephone and I have left contact information on her voicemail; however, at this time she has not responded.  We are unable to resolve Ms. [redacted] issue until we have the opportunity to discuss the matter with her.  She may contact me at [redacted] at her earliest convenience if she still requires assistance with her issue.  In the interim, we will consider Ms. [redacted] matter closed, pending her response.
We apologize to Ms. [redacted] for this issue and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted]
Regulatory Complaints Specialist
[redacted]
[redacted]

[redacted]RevDex.com330 North Wabash Ave,
Ste. #2006Chicago, IL  60611[redacted] We have completed the investigation of [redacted] complaint regarding Sears
Garage Solutions.
[redacted]...

Sears Garage Solutions, Support Specialist provided the following
response:It is unfortunate that we failed [redacted] expectations
when he called Sears Garage Solutions for service on his garage door opener. We
value [redacted] patronage, but can understand how the series of events
noted in his complaint has caused him to lose faith in Sears. We can assure [redacted] that his concerns have been forwarded to management of the local
franchisee for review, so future problems of this nature can be averted. 
We can only reiterate that we do not condone how he was treated and that we
truly regret that we failed to meet his expectations. We hope that [redacted]
will allow us another opportunity in the future to provide him with the type of
customer service that Sears has built their reputation upon, but we would
understand if this is not possible. The local office has agreed to complete the
repairs at no charge to [redacted]. There have been some scheduling conflicts
with the local office completing the services to [redacted] unit. That said,
if I can be of any additional assistance to [redacted] he can contact me
directly at [redacted]
That said, we ask that this complaint be closed pending further contact.
We apologize to [redacted] and appreciate
the opportunity to address this matter. 
Please feel free to contact me if you have any further questions or
concerns.
Sincerely,[redacted]Regulatory
Claims SpecialistSears
Holdings Corporation[redacted]

Initial Business Response /* (1000, 6, 2015/10/02) */
October 2, 2015
[redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted]
Dear Ms. [redacted]
We have completed our investigation of Mr. [redacted] complaint regarding...

the delivery delay in receiving his purchased appliances.
We would first like to apologize for our delay in completing the delivery of Mr. [redacted] purchased appliances. After reviewing his complaint and our records, we were able to determine that due to the manufacture not being able to fill Mr. [redacted] orders, his delivery dates have been rescheduled on several occasions. Our records show that all of Mr. [redacted] purchased appliances have been delivered with the exception of a dishwasher. Currently the delivery is scheduled for October 13, 2015. We will be monitoring the delivery to ensure that the order will be completed accordingly. For any inconvenience this may have caused, we've issued $440.00 in gift cards. If Mr. [redacted] has any questions or concerns, he may contact us directly at[redacted] At this time, we have closed our files.
We apologize to Mr. [redacted] on behalf of Sears Holdings Corporation for the inconvenience he has experienced and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.

[redacted]
Regulatory Claims Specialist
Sears Holdings Corporation
Direct XXX-XXX-XXXX
[redacted]@searshc.com

April 14, 2016     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL  60611   [redacted]  [redacted]     [redacted]...

[redacted]   We have completed the investigation of [redacted] complaint regarding his outdoor patio set.   According to our records, the manufacturer shipped the necessary parts to [redacted] on March 31, 2016. In keeping with our return policy, a refund or exchange may not be requested after 30 days from the purchase date. Additionally, any damage must be reported within 72 hours of delivery. As such, we are not able to grant [redacted] request for a refund, but we have contacted the manufacturer, who arranged to ship him the needed parts as noted above. As a courtesy, we have issued a $100.00 credit to [redacted] account for the delay. This credit should reflect in 3-5 business days.  As this decision is commensurate to the circumstances, we have closed our file.   We apologize to [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]

February 22, 2016     [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006
class="InsideAddress">Chicago, IL  60611   Re: [redacted] [redacted]   Dear [redacted]   We have completed the investigation of Mrs. [redacted] complaint regarding her dissatisfaction with difficulty cancelling her Sears layaway order and non-receipt of a refund.   It is unfortunate that we failed Mrs. [redacted] expectations when she recently placed an order with Sears. We value her patronage and can understand her frustration with the events detailed in her letter. Her concerns have been forwarded to management for review so that future problems of this nature can be averted.  Additionally, we have confirmed that 3 refund amounts of $136.00, $106.00 and $250.00 were issued under the name of [redacted] and 1 refund amount of $171.36 was issued to [redacted].  We are uncertain as to why Mrs. [redacted] was unable to access her layaway order and can only suggest that the issue may have been related to having two users access the account from separate profiles.  At this time, we can only reiterate that we truly regret any inconvenience she may have experienced.  We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible.  We respectfully ask to have this matter closed since we have noted Mrs. [redacted] comments and the requested resolution has been provided.   We appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns.   Sincerely,  [redacted] Regulatory Complaint Specialist [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My only additional comment is that it took me ~4-5 hours of very difficult discussions, negotiations, and hassles to get this resolution. 
I have been a long time Sears customer for many years, but this issue has truly soured me.  It's terrible to see this, but when  you compare the responsiveness and customer orientation of other online companies, I'm afraid that Sears will not be in business much longer. 
From this experience, I understand the current issues in their system, and am happy to discuss them with someone from Sears if they would like it.  I can see issues in:
- Sears Parts Direct website
- Management of website orders
- Handling of customer concerns
- Unclear elevation mechanisms to address troubled customers
and more.  I would volunteer my time if it would help them improve their system.
 
Thank you to the Revdex.com for supporting me.
Sincerely,
Eric [redacted]

Initial Business Response /* (1000, 5, 2015/06/10) */
June 10, 2015
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted] - Keisha [redacted]

Dear Ms. [redacted]:
We have completed the investigation of Ms. [redacted]' complaint...

regarding her dissatisfaction with the delivery delay of her mattress set order and her request for compensation.
As clarification, we receive our availability and delivery information direct from the manufacturer. Because of the large selection of the merchandise we sell, we don't stock appliances in our warehouses. The product is shipped from the manufacturer to our warehouse on or the day before the promised delivery date and then we transport it to our customer. Unfortunately, sometimes we may not be notified of a delay until the day of the delivery.
Upon receipt of Ms. [redacted]' complaint, we researched and discovered that on June 1, 2015 Sears was notified that the carrier's freight truck broke down, not the Sears delivery truck. According to our notes, Ms. [redacted] requested a $70.00 credit on her purchase of the mattress sets due to the delay and the delivery supervisor offered a $70.00 gift card instead. Ms. [redacted] accepted the gift card offer and delivery was rescheduled for June 2, 2015. Our records indicate that the gift card was emailed on June 1, 2015 and the delivery was completed on June 2, 2015. Since we have addressed the concerns brought forth in Ms. [redacted]'s complaint, we have closed our file.
Again, we apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Matilda [redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted]

[redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL ...

60611     [redacted] Dear [redacted] We have completed the investigation of [redacted] complaint regarding a Craftsman saw purchased from Sears.   [redacted], Operations Manager from the Woodbridge Sears, provided the following response: Mr. [redacted] came into our and returned the table saw and we issued him a full credit. That said, sales check [redacted] references a credit in the amount of $647.33. Since Mr. [redacted] has been provided with his desired resolution, we ask that this complaint be closed. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter.  Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]