Sears Holdings Corporation

I unsubscribed from all emails from Sears weeks ago, but they continue to send me emails

May 6, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL [redacted] [redacted] We have completed our investigation of [redacted] complaint regarding his denied service claim under his Sears Home Warranty for his refrigerator We would first like to point out that [redacted] Services is the obligor of the Sears Home Services Home Warranty Program (SHS HW Program), as the obligor they would be the agency responsible for administering the contractual obligation of the SHS HW ProgramThis is clearly stated under the terms and conditions of [redacted] contract The obligor’s research and investigation found that [redacted] Sears Home Warranty became effective on April 7, On April 11, [redacted] opened a claim for his refrigerator stating it was not workingA service technician came out to the home on April 18, to examine the refrigerator and found that the refrigerator without any Freon at all and both the condensing motor and the fan blade brokenThe claim was denied as a known pre-existing condition due to the fact that the refrigerator could not have been in good working condition prior to the effective date of April 7, The fact that it was completely out of Freon is indication alone as when a refrigerator starts losing Freon it will manifest none cooling issues for several weeks before it stops working completely The claim is denied as it was determined that this was a pre-existing conditionPer the terms of the warranty agreement, we will cover a pre-existing mechanical failure provided the failure could not have been detected by visual inspection or simple mechanical test prior to the effective date of the Agreement, however, being that the failures reported occurs over time and could not have occurred within days of the agreement’s effective date, the claim will not be addressedSince we have explained why [redacted] claim was denied we have closed our case We apologize to [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation

April 4, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL *** [redacted] [redacted] We have completed the investigation of [redacted] complaint regarding some tools he wished to have replaced under the [redacted] Warranty Store Manager [redacted] provided the following response: We have spoken with [redacted] concerning this issueShe agreed to visit so that we could replace the screwdrivers that seemed to be the source of this complaintShould [redacted] or [redacted] have any further concerns or questions, we would ask that she contact me [redacted] during business hours at [redacted] In light of the aforementioned information, we have closed our file We apologize to [redacted] and [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]

BUYERS BEWARE!!!!! DO NOT BUY FROM SEARS! I purchased an item over a week agoDuring this week long process, I was told by different sales persons on the phone and chat that I would receive my orderI was even given a FAKE tracking numberI was PROMISED and assured by each LYING sales persons that would receive my orderOne sales person checked the stock and assured me it was in stockThis morning I receive an email that it was not in stock and they were canceling my orderSEARS has the WORST costumer service on this planetNO wonder Sears is going out of business and sinking! I WILL NEVER order anything from Sears again and suggest you don't either, unless you want to have a company LIE to you over and over again! For example, here is a chat with one of the sales associates: General Information Chat Start Time Chat End Time Chat Duration Operator Interaction ID Jan 15, 23:10:GMT Jan 15, 23:20:GMT 00:10: [redacted] SSN***SSN [redacted] Chat transcript [redacted] (23:10:GMT) : Hi, it's nice to have you on this chat! Can I have your name please? Visitor (23:10:GMT) : Yes can you give me the status of my order [redacted] Visitor (23:11:GMT) : Jessica [redacted] (23:12:GMT) : Hello Jessica! [redacted] (23:12:GMT) : I will be glad to check that for you! [redacted] (23:14:GMT) : I have checked this for you and see that the order is in processing! Visitor (23:16:GMT) : It's been processing for almost daysIt was supposed to arrive FridayI was told by people it would arrive FridayThe automated system tells me it shipped Friday, but no one can give me a tracking number [redacted] (23:17:GMT) : Yes, not to worry, as the order is not yet been reached to you and also there is no tracking number on this! [redacted] (23:18:GMT) : We have already queued this order for you, please do not worry, you will get notified about this order in next 24-hours from our team! Visitor (23:18:GMT) : No offense, but it does worry meI have not been given a straight answer about this order and not one seems to know anythingCan you assure me that I will even receive this order????? [redacted] (23:19:GMT) : Yes, please do not worry, you will get this order! [redacted] (23:19:GMT) : We are already working on this! Visitor (23:19:GMT) : Ok thank youI sure hope you are right [redacted] (23:20:GMT) : Yes, please do not worry, we will make sure that everything will be perfect!

November 28, [redacted] Revdex.com North Wabash Ave., Ste#2006Chicago, IL [redacted] We have completed the investigation of [redacted] complaint regarding her recent online order and her non-receipt of a refund.We would first like to apologize for any inconvenience [redacted] may have experiencedWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted With that said, we would like to note that our system is automated and processes orders almost immediately after you click the "Process Order" button in CheckoutTherefore, it is not possible to cancel an order before it is fulfilledAfter reviewing the notes in [redacted] ’s order we found that Sears Online advised her to refuse the delivery/shipping so that the product would be returned back to the warehouseOther options would be to mail the order back after it has been received it or return the merchandise to the local Sears storeAdditionally, orders with a status of "Processing" cannot be canceledWhen the status changes from Processing to Shipped, it means that the order has left Sears’ distribution facility and is on its way to the carrier regional distribution centerIn [redacted] case, the order was returned on November 20, 2015, and a refund of $was credited back to her [redacted] account ending in [redacted] on November 25, In the interim, since a full refund has been provided, we respectfully ask to have this matter closedWe appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Complaint SpecialistSears Holdings Corporation

Have an 8 year old Kenmore refrigerator from Sears that started to leak. Had a technician come and within 30 seconds said that the plastic part could not be fixed. Tonight the Service Department called to check on my satisfaction and told me that the technician put on the service order that the refrigerator was not fixed due to customer not having insurance to cove it. Went and bought a new one.....not another Kenmore! Now I don't know if the old one can be fixed or not and have just spent another $1000. No more appliances from Sears and FORGET their repair service.

Initial Business Response / [redacted] (1000, 11, 2015/07/08) */ July 8, Revdex.com Attn: Nita [redacted] North Wabash Ave., Ste Chicago, IL Our File No: [redacted] Revdex.com Case #: [redacted] Via: Revdex.com Website Dear Ms[redacted] , Thank you for contacting Sears Home Improvement Products (SHIP) regarding your inquiry concerning the above-referenced fileAs the customer requested, I have attached a copy of the customer's maintenance protection agreement (MPA)The requested information is on page 3, #13, CThis explains repairs are not covered due to owner's negligence, such as failure to maintain the product according to the owner's manual instructionsWe have written documentation that shows we provided Ms [redacted] a quote in with a cost to replace the ductwork but she declined Additionally, our system states a three year break from the servicing of her unitIt is important to note that the manufacturer requires that the units be serviced yearly, as indicated in the owner's manual, for any warranties to be honoredWe were out July 11, for a no cool issue and as a customer service gesture, cleaned her coils and recommended she get the ducts cleanedThen on May 27, 2015, we received a service call due to air flow issuesThe tech advised her to get her ducts cleaned but the coils were more of the issueHe quoted a price for the cleaning of the coils and once again recommended she call a Sears #number for the duct cleaning quoteAgain, she declined the quote and went with an alternate tech However, as a gesture of customer service, Sears will refund the cost for the alternate techSears is not responsible for any work she had done by anyone outside the Sears organizationMs [redacted] should be aware that her MPA will not cover faulty workmanship or any resulting damagesShe will need to go to the alternate tech she chose to do the work should she have issues resulting from his workI also spoke to the customer and advised her she will need to keep her unit maintained to keep the MPA in place At this time, we respectfully request that you close your fileOn behalf of SHIP please know that we value Ms [redacted] as a customer and apologize for any frustrations or inconveniences she may have experiencedIf you have any questions or concerns, please contact me at 800-222-x 5415, or via email at Melissa[redacted] @searshomepro.com Sincerely, Melissa [redacted] SHIP/HI Regulatory Complaint Specialist cc: Edith [redacted] via UPS Ground signature required

[redacted] RevDex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 align="left"> Re: [redacted] Dear Ms. Virghes: We have completed the investigation of Mr [redacted] complaint regarding a Sears Auto Center Groupon. [redacted] Manager of the Tucson Sears Auto Center provided the following response: We received Mr [redacted] complaint on Monday, January 16, 2017 and I contacted him later that morning. During the conversation I invited Mr. [redacted] into the Auto Center to receive the services he states he did not receive as well as receiving a refund. Mr. [redacted] declined my offer to return to the auto center. In his complaint Mr. [redacted] notes that as a resolution he would like a refund of $23.75, we have processed a refund in the aforementioned amount and expect the back check to arrive at Mr [redacted] home in the next 7-10 days. Since we have noted our response and will be refunding Mr. [redacted] we ask that this complaint be closed. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted] y here...

June 7, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear [redacted] We have completed the investigation of [redacted] complaint regarding a recent order We would first note that [redacted] order was placed through one of our Marketplace vendors, [redacted] SalesAs clarification, some time ago our online website began hosting other retailers through our Sears Marketplace program The goal of our marketplace is to provide items that might not be available through our own online channels, so that we become a “one-stop” online shopping destination Much like a well known online bookseller, we offer our own merchandise and then we also have choices available from third-party vendors For any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab to display only Sears items and it is also set up as a choice to narrow the selections that initially pop up With that said, each vendor is responsible for the merchandise displayed and for providing customer support for any of their orders and the return policy for each seller is listedIn this case, [redacted] return policy notes: “returns accepted with daysItem must be in original packaging and in 'new' conditionBuyer pays return shipping and original shipping charges are not refunded.” It is clear that should a refund be issued none of the shipping fees would be includedWe want to make it clear that according to our notes none of the merchandise was damaged; it seems some of the pieces were simply missing and [redacted] tried to send more pieces to [redacted] ***, but she refused to continueShe made the choice to initiate a returnFurthermore, we have no record son file to support the fact that [redacted] was told her shipping fees would be refundedAs such, we will not be able to provide [redacted] with a refund for the shipping fee she mentionsAny disputes she would have with her sale should be directed to [redacted] sales as her purchase is subject to their return policy, which is noted aboveAs this decision is in accordance to our posted terms and conditions, we have closed our file We apologize to [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Specialist, Regulatory Complaints [redacted] Tell us why here

November 24, [redacted] RevDex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** [redacted] We have completed our investigation of [redacted] complaint regarding the installation of her water heaterUnfortunately, it seems [redacted] received two damaged unitsWe apologize for any inconvenience she may have experienced as a resultWhile we are not able to reimburse any consequential or incidental damages she may have incurred as a result, we have issued a refund for half of the basic installation fee she paid as a courtesy This credit for $should reflect on her account within 3-business days According to [redacted] the contractor that performed the installation, they inspected the unit on November 4, and found it to be soundIn light of the aforementioned information, we respectfully ask that this matter be considered closedAgain, we apologize to [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns.Sincerely, [redacted] Regulatory Complaint SpecialistSears Holdings Corporation [redacted]

Horrible customer service experience. Ordered a [redacted] refrigerator online, and they delivered the wrong one to us on 12/17/16. Today is 1/6/17, and our issue still hasn't been resolved. Anytime we call we speak to someone who is clearly at a call center overseas, and we're told we'll receive a call back from the delivery team within 24 hours but no one ever calls. We finally received a call today while I was in a meeting at work. No one left a message-I only knew it was Sears by [redacted] the number afterward. Upon calling back, we got the call center again-only to be told for literally the 10th time that someone would call us back. Finally, we requested a refund and for someone to just come pick up the fridge that has been sitting in our living room for the last 3 weeks. At that point, they told us they needed our credit card number. We clarified there should be no new charges for this agreed but would not let us proceed without providing us our CC info, nor would they transfer us to anyone directly on their delivery team because they claimed they "didn't have their phone number"-to a different department in the SAME COMPANY! Never will I shop at Sears again-I just hope we can resolve this because we are at the mercy of a call back that never happens in order to process a refund for merchandise we can't use due to them delivering the wrong item.

A washer and dryer were purchased on Dec and delivered on Dec 18, it did not fit so was immediately loaded back on the truck and told a credit would be issuedWe confirmed this the following week and said 10-days a credit would be issued back to my cardWaited and called again Dec was told another 3-business days, well today it has been weeks!!! We called today and was told the order was never cancelled!!!! THIS IS NOT ACCEPTABLE, was given a cancellation order of [redacted] , said another 7-days before I would see the creditI called and talked to of the most itic people today at your customer service, basically told me "too bad, that's the policy." I asked for this to be expedited and said that's not an optionLET ME TELL YOU I WILL NEVER PURCHASE FROM SEARS AGAIN, ONE EXCUSE AFTER ANOTHER, I DO BELIEVE THIS IS FRAUD ON YOUR PART AS WELL NOW I SEE WHY THE BUSINESS STRUGGLES, IF THIS IS YOUR IDEA OF CUSTOMER SERVICE IT SUCKS! WHEN I ASKED FOR SOMEONE TO HELP MOVE THIS ALONG THE [redacted] SAID THAT IS NOT THE POLICY WE GO BY, YOU HAVE TO WAIT!!!!!!!! WOW ISN'T THAT HELPFUL???? WILL I GET A RESPONSE FROM THIS COMPANY, PROBABLY NOT, I GUESS UNTIL MORE CUSTOMERS GET THIS [redacted] SERVICE YOU WILL PROBABLY BE OUT OF BUSINESS AND SO LONG

Nita [redacted] RevDex.com330 North Wabash Ave, Ste. #2006Chicago, IL 60611Re: Ellysa [redacted] #10942204 Dear Ms. [redacted] : We have completed the investigation of Ms. [redacted] complaint regarding a refund from a cancelled order placed... through www.searsoutlet.com.It is unfortunate that we failed Ms. [redacted] expectations when the order placed through www.searsoutlet.com was cancelled and her refund was not received in a timely manner. We value Ms. [redacted] patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in Sears Outlet as company. We can assure Ms. [redacted] that her concerns were forwarded to management for review, so future problems of this nature can be averted. We can only reiterate that we do not condone how she was treated and that we truly regret that we failed her expectations. We hope that Ms. [redacted] will allow us another opportunity in the future to provide her with the type of customer service that we have built their reputation upon, but we would understand if this is not possible. When I spoke with Ms. [redacted] on Monday, November 30th, she informed me that she had been fully refunded for the aforementioned cancelled order. Since we have been informed that Ms. [redacted] has received her refund, we ask that this complaint be closed. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,Adam [redacted] Regulatory Claims SpecialistSears Holdings CorporationAdam. [redacted] @searshc.com

Initial Business Response / [redacted] (1000, 11, 2015/09/09) */ September 9, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] Dear Ms[redacted] We have been unable to complete the investigation of Mr [redacted] complaint regarding his dissatisfaction with the quality of the service performed on his vehicle by our auto center [redacted] Auto Center Manager for store***, made multiple attempts to contact Mr [redacted] and left voicemails with his contact informationMr[redacted] also mentioned that the phone number listed on the complaint was to a [redacted] resident, so he called the phone number they had on file for the repairSince he has not responded, we are unable to resolve Mr [redacted] issue until we have the opportunity to discuss the matter with himHe may contact Auto Center Manager [redacted] at (XXX) XXX-XXXXIn the interim, we will consider this matter closed, pending his response Again, we apologize to Mr [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation XXX-XXX-XXXX direct [redacted] @searshc.com

Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ Contact Name and Title: [redacted] June 3, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] - # XXXXXXXX Dear Ms [redacted] We have completed the investigation of Ms***' complaint regarding her washer Upon receiving Ms***' concerns, we reviewed our systems regarding the washer in questionWe found that Ms [redacted] purchased her washer on May 14, 2015, and accepted delivery on May 20, 2015, but she has not had any repairs completed by Sears Home ServicesA review of Ms***' warranty, which expired on May 20, 2015, shows that the washer had coverage for parts and labor for one yearFurthermore, the warranty directs Ms [redacted] to contact GE at (XXX) XXX-XXXX to schedule service or to request a replacement part during the warranty periodHowever, Ms [redacted] became financially responsible for any needed parts or service since the warranty expired last month; therefore, Sears will not honor her request for two agitatorsAs this decision is final and appropriate to the situation, we ask that this matter be closed We appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist

Nita [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL align="left"> Re: Darlena M [redacted] # [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] ’ complaint regarding Sears Home Services and repairs to her refrigeratorIt is unfortunate that we failed Ms [redacted] ’ expectations when a Sears Home Services technician was dispatched to her home to repair her refrigeratorWe value Ms [redacted] ’s patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in Sears Home ServicesWe can assure Ms [redacted] that her concerns have been forwarded to management for review, so future problems of this nature can be averted We can only reiterate that we do not condone how she was treated and that we truly regret that we failed her expectationsWe hope that Ms [redacted] will allow us another opportunity in the future to provide her with the type of customer service that Sears has built our reputation upon, but we would understand if this is not possibleWhile we strive to make our appointments when scheduled, there are times when we do not make it to the home within the scheduled timeframe, for this we do apologize It is important to note that Sears only provides food loss reimbursement to consumers who have their appliances covered by a Sears protection agreementWe recommend Ms [redacted] discuss food loss with her extended warranty company noted in her complaintSince we have noted our response to Ms [redacted] concerns, we ask that this complaint be closedWe apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam[redacted] @searshc.com

[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # [redacted] - [redacted] A [redacted] class="InsideAddress"> Dear Ms [redacted] : We have completed our investigation of Mr [redacted] ’s complaint regarding her washer We had a senior service technician replace the lid lock and according to Ms [redacted] on May 12, the washer is working fineWe understand that the [redacted] ’s are experiencing some shacking from the washer but it is our understanding that the washer is located in a mobile home and not on a solid concrete foundationIt is important to note that a standard top loading washer can typically spin up to RPMs while in useIf the washer is located on a second floor or a mobile home the energy developed by these speeds will be felt more than if the washer is located on a solid foundationSince it is our understanding that the washer is working as designed and we have explained why the [redacted] ’s are experiencing the vibration from the washer we have closed our case We apologize to the [redacted] ’s on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] L [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] direct [redacted] .L[redacted] @searshc.com

Sears knowingly sold a Kenmore model [redacted] refrigerator with known ‘manufacturer defects’ in the ice maker and Sears does NOT stand behind their product Sears came and fixed the problem times in the last month and the same problem continues to occur On top of that, their Customer Service representatives are extremely rudeThey will only offer to come 'fix' the same problem with the same parts even though their own repair techs say it will keep happening because the defects in the ice makerI so frustrated that Sears keeps sending someone out to repair and not provide the option to replace the refrigerator as a solution for a defective problem SEARS should stand behind their products and not make the customer do their workI should not have to keep fixing this problem when their own techs say it will break again and again if they use these same parts.....NO RESOLUTION

April 28, [redacted] 12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL [redacted] We have completed the investigation of [redacted] complaint regarding her refrigerator [redacted] carries a Master Protection Agreement (MPA) on her refrigerator, which she received as a replacement on July 12, While the MPA provides for a replacement when certain criteria are met, there are limitations to the coverage that prohibit repair or replacementBelow is an excerpt from the MPA pertaining to [redacted] situation: LIMITATIONS OF COVERAGE THAT APPLIES TO ALL PLANSTHIS AGREEMENT DOES NOT COVERcRepair of any Covered Product which is damaged or malfunctioning due to causes beyond our control including, but not limited to, repairs necessitated by operator or owner negligence such as the failure to maintain the product according to the owner's manual instructions, improper installation, television burn-in, accidental damage, abuse, misuse, vandalism, theft, mold, mildew, rust or corrosion, animal or insect infestation, damage caused by lightning and other acts of natureFurthermore, there is no stipulation in the MPA providing for a third-party service provider to corroborate or dispute a Sears’ technician’s findings If [redacted] chooses to have another service provider examine her refrigerator, she will be financially responsible for the cost Additionally, the Sears technician consulted with Sears Technical Assistance Center (STAC) in regard to [redacted] refrigerator, and after reviewing the technician’s findings, they determined that an environmental issue was damaging the copper tubingWith that said, while we empathize with [redacted] she is not entitled to a replacement or any repairs related to the sulfur issue As this decision is final and commensurate to the terms of the MPA, we ask that this matter be closedWe appreciate the opportunity to address this matterSincerely, [redacted] Regulatory Complaints Specialist

August 3, 2016 Nita [redacted] RevDex.com 330 North Wabash Ave., Ste. #2006 class="InsideAddress">Chicago, IL 60611 Re: [redacted] – Rogers C. [redacted] Dear Ms. [redacted] , We have completed the investigation of Mr. [redacted] complaint regarding his recent online order experience and non-receipt of the merchandise. As clarification, our online website hosts other retailers through our Sears Marketplace program. The goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options online. We offer our own merchandise as well as choices available from third-party vendors. For any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search. It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by Sears. Marketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policies. Sears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website. With that said, our records indicate that Mr. [redacted] placed an order with a Third Party Marketplace vendor, not Sears Holdings Corporation. In Mr. [redacted] case, the order was fulfilled by [redacted] ***. located at 25547 Canyon Crossing Dr. Richmond TX 77406, Email: [email protected] and telephone number (***) [redacted] . We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our site. For Mr. [redacted] records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, pop-up texts, and links to third party sites. We are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked site. The display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content therein. IN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE. Returns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policies. If you are purchasing an item from a third party merchant, please see the third party merchant's page for details. After reviewing the notes in the order, we show that a lost tracer was issued and UPS confirmed that the order was in fact delivered. While it is our understanding that the order was delivered to Mr. [redacted] address, we have requested that a refund be processed as a onetime courtesy exception. Mr. [redacted] can expect to see the credit post to his account within 3 to 5 business days from today’s date. In closure, since an equitable resolution has been provided to Mr. Moore, we have closed our file. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation