Sears Holdings Corporation

*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # *** * *** ***
class="InsideAddress"> Dear Ms*** We have not fully completed our investigation of Ms*** ** complaint regarding her Sears Home Warranty We apologize for the delay in responding to this complaint. We forwarded this matter to *** *** who is the administrator of the Sears Home Warranty service plan to research and are currently awaiting their response. In the interim, should *** *** have any questions, she may contact me directly at *** We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

November 30, 2015Nita ***Revdex.comNorth Wabash Ave.,
Ste#2006Chicago, IL 60611Re: Darlene *** - # 10970842Dear Ms***:We have completed the
investigation of Ms***’ complaint regarding the scheduling of a dryer
service
appointment.First, we would like to
apologize to Ms*** for failing her expectations in regard to the scheduling
of her dryer repair. Additionally, we
would like to assure Ms*** that we appreciate her valuable feedback, since
we compile this information to identify any negative trends and work towards
rectifying any shortcomings within our customer service network. Accordingly, we forwarded Ms***’ complaint
to the appropriate management teams for review and we are confident that her
concerns will be thoroughly addressed Again,
we appreciate the opportunity to address Ms***’ concerns.On November 30, 2015, we
spoke with Ms*** in regard to her complaintMs*** explained that her
dryer was now working and she is arranging to have it side-vented, as
recommended by our delivery team.
Additionally, she voiced her disappointment with the customer service she
received when she called to schedule a repair appointment. As an apology and a conciliatory gesture for
any frustration Ms*** may have experienced, we offered a $gift card,
which Ms*** acceptedThe gift card request was submitted November 30th,
so Ms*** can expect to receive it within the next two weeks In summary, since we have confirmed that Ms
***’ dryer is now working and we have documented her concerns with the
scheduling process, we ask to have this matter closed.Again, we apologize to
Ms*** and we appreciate the opportunity to address this matter.Sincerely,Melissa ***Regulatory Complaints
Specialist

I ordered a dress online and looked at the return policy before doing so as I am pregnant and not sure of what will fit meOnline it said I only needed my receipt to be able to return things to the storeWhen I went into a Sears store and brought everything that was given to me in the shipping package, the employee at Sears told me that there was no receipt and what they gave me was an invoice and they could not do the return without a receiptSo the manager advised the employee to calls sears online supportminutes later the employee got a sales number and upon entering the number they found it was wrongSo once again the employee had to call the online number where they then told him that I would need to figure out how to return the item with the seller instead of SearsThey told him that the seller would email a way to return it, which was an email I never received, and that there would be 20% taken off of my original purchase to returnI explained that I made a business transaction with Sears not the seller and that Sears should be responsible for the duration of this business transactionI explained over and over how all I wanted to do was simply return a dress that didn't fit and it shouldn't be this difficultI asked to get the number for corporate which they then gave me the number for customer supportWhen I called customer support I explained what was going on and that I needed a receiptThey provided me with a receipt and a $off coupon which I could care less about as I kept explaining that I just wanted to be able to return this item and go on my wayI brought the receipt to the employee David that was helping me and they then told me I needed a return code because the receipt would no longer be enoughOnce again I had to call customer support to get a return code and then brought it back into the sears storeThey told me the code was not working next but after three hours of wasting my time and doing this back and forth all to return one dress the new employee that was helping told me he would take it to the manager in the office, which would not come down earlier to assist in helping meThey took my *** card and driver license up and finally came down with a return receipt and told me it was returnedIt's been two days later and I just looked at my account and I'm waiting for this return to reflect on my accountReturning items should not be this difficult and it makes me not want to purchase another thing with the fear of going through this again

Sears Corporation is a defunct entityThey sell defective products and manipulate Customers waiting for repairsSears Corporation reserves the right to record phone calls of Customers calling in to get repair service, but hang up on Customers if they are alerted that they are being recorded legally in a state that allows recordingA legal one side known recorded call caught a Sears Representative in a lie with the Representative’s documentation of the outcome of a call
On 8/26/an appointment for Tuesday 8/30/between the hours of pm to pmwas scheduled for someone to come out to service a defective washing machineAn email confirming the appointment was sent by email
On 8/30/at 4:pm no one had arrived for the repair and a call was made to the Sears Service Repair number 847-286-
On 8/30/at 4:pm a Sears Service Repair Representative answered a call by an angry Customer who had just spent an entire afternoon waiting for a repair technician who never arrivedThe call began with the automated company notification that the call was being recorded and monitoredWhen the Sears Representative answered, the Customer notified her that the call was being recordedThe Sears Representative stated that the Customer had to cease recording, or the call would endThe Customer challenged the Sears Representative since the company was recording and the Sears Representative hung up
On 8/30/at 4:pm the Customer called backThe next Sears Representative who answered claimed a call was made to inform the Customer that the repair technician became ill and the service call had to be rescheduledNo call was receivedThe Sears Representative was rude and aggressively contentiousInstead of rescheduling an immediate service call to queue ahead of appointments made after 8/26, the Sears Representative rescheduled the repair for more days later, on September When an objection arose, the Sears Representative reasoned that if someone needs a hair appointment and the hairdresser doesn’t have an appointment available for days the Customer should go somewhere elseThe Customer stated that if a hairdresser canceled a scheduled appointment to repair a haircut and became ill, and if the hairdresser is an intelligent business person, an appointment would be made to place the Customer properly in the queue according to when the initial call for service was confirmed, immediately following the original canceled appointmentThe Customer requested to speak to someone in authorityThe Sears Representative didn’t appreciate the Customer’s analogy and said, “I’ll put you on hold.” This was recorded by the Customer, along with minutes of beeping with no other contact after the nearly minute callNo confirmation email was received to establish the supposed rescheduled service call
On 8/30/at 5:pm the Customer made another call to Sears RepairThe Sears Representative who answered indicated that an earlier appointment could be arranged, but began reading the previous Sears Representative’s notesThe notes weren’t entirely indicative of the conversation, but the Sears Representative admitted that the notes were incoherent and difficult to read, but stopped in mid sentence when it appeared that the previous Sears Representative had made a clearly stated rude remark about the CustomerThe current Sears Representative finished reading that according to the other Sears Representative’s comments, “the Customer hung up.” When the Customer stated that was lie and had a recording of the call to prove it, a discussion ensued regarding the recording of Sears Repair Center Calls and further objection to the delay in rescheduling another appointment for the canceled appointmentThe call ended in an appointment being scheduled for September 2, still days laterA confirmation email was sent
On 8/30/The Customer went to the local Sears store to speak to a manager at that locationThere were no cars in the parking lotThere were no Customers in the storeNo manager was availableThe Customer was given a phone number to call the store directly on the following day when a manager would be available
On 8/31/An email was discovered that had immediately canceled the rescheduled September 2, appointmentThe Customer called the local Sears Store phone number given on the previous dayThe Customer explained what had happened with the two previous calls, and let the manager know that the antics of the company was going to cause financial and personal repercussions to the Customer with further delay in getting the repair completedThe manager said he was going to make a call to Sears Repair Service to see what he could doIn a message left on the Customer’s voicemail, the manager stated: He just got off the phone with Sears Repair ServicesHe was told that there was a legal issue and it was escalated to the district managerThe district manager has the case and he is to make contact by Friday (September 2)Questions are to be directed to 800-469-The store manager stated he would try to be available for any further questions or assistance if possible at 970-245-
On 8/31/A call was made to the local Sears Store, and the store was closing at 7:pm on a Wednesday evening, indicating that the company is defunct

Contact Name and Title: Eligia ***
Contact Phone: *** *** ***
September 3,
Nita ***
Revdex.com
North Wabash Ave., Ste***
Chicago, IL
Re: 9*** - Shaun ***
Dear Ms***,
We have completed the investigation of Mr***'s complaint regarding his online order
We would first like to apologize for any inconvenience Mr*** may have experienced with his orderWe can assure that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter researching further, we found that Sears Online processed full refund of back to her MasterCard ending in on August 22, For Mr***'s records the return sales receipt number is 09300186***Additionally, we hope that in the future Mr*** will allow us another opportunity to provide him with a better example of customer serviceIn the interim, we have noted Mr***'s concerns and respectfully ask to have this matter closed
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Eligia ***
Regulatory Complaint Specialist
Sears Holdings Corporation

*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** *** ***
class="InsideAddress"> Dear Ms*** We have not fully completed our investigation of Mr*** complaint regarding his Sears Home Warranty We apologize for the delay in responding to this complaint. We forwarded this matter to *** *** who is the administrator of the Sears Home Warranty service plan to research and are currently awaiting their response. In the interim, should Mr*** have any questions, she may contact me directly at *** We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

I called for service on my GE Profile Double Oven on August 15, I was quoted a price for a part and labor I agreed to this amount Sears could not get a repair person to my location until 8-25-and the time frame was between a.mand p.m hours! They could not narrow this down for me, most companies give a hour time frame Finally, I go online at p.m., to view my Order/service and it indicated now, an extra hour wait time, until 6:p.m The technician gets here and does not have the part! Really! Now, I'm scheduled for another days, but allegedly guaranteed me a time frame between 8-noon, we'll see This is very frustrating and poor business I have to wait for a total of days to get a repair from the time I initially called until it may get replaced Prior to the arrival of the technician, I found a 20% off coupon online for Sears appliance repair I presented it to the technician, he took of 20% for the parts but did not give me the full 20% off of the labor and the coupon clearly states, parts and labor Labor was $144.00, 20% is $28.00, I only received $ I will present this information to the technician when he arrives, as I've paid the majority of this bill prior to receiving anything for this except a receipt Poor business practice

November 5, 2015*** ***Revdex.comNorth
Wabash Ave., Ste#2006Chicago,
IL 60611*** *** * *** ** *** *** ***We have completed the investigation of *** ***
complaint regarding his
dissatisfaction with our customer service and his request
for replacement tires.It is unfortunate that we failed *** ***
expectations when he recently visited our Sears Auto CenterWe value his
patronage and can understand his frustration with the events detailed in his complaint. We can assure *** *** that his concerns
have been forwarded to management for review.
With that having been said, it is important to clarify that tire
warranties are not a guarantee of mileage, nor do they offer free replacement
after the first 25% of the tread life has been used. This is an industry standard, not a Sears
interpretation. Neither Sears nor its
competitors claim that tires will indeed last the length of the manufacturer’s mileage
warranty for every customer. A lack of
proper vehicle maintenance is possibly the foremost cause of irregular or
premature tire wear. However, factors
such as vehicle type and maintenance, driving and braking habits, terrain and
weather conditions can all affect the life of any tire; therefore, making them
last longer for one customer than they might for another. It is for this reason that *** ***, and
every customer, is asked about tire rotation, alignment and other types of vehicle
maintenance that may or may not have been performed if uneven wear is noticed
by our technicians. The “warranty” that *** *** seems to refer to in his
letter, specifically states that Sears will offer a credit toward the purchase
of a new tire when tread depth is reduced to 2/inch or less, as measured
across the entire width of the tread, prior to the expiration of the Mileage
Warranty. Every Sears Auto Center
invoice provides the full terms of this
warranty, the Tread Wearout Limited Warranty, and we have pasted the full terms
and exclusions below, in case *** *** is not familiar with them:Tread Wearout Limited Warranty If the front of this invoice
indicates that the tire you purchased is warranted for a specified number of
miles (the “Mileage Warranty”), and the tread depth, as measured across
the entire width of the tread, is reduced to 2/inch or less prior to
expiration of the Mileage Warranty, we will give you a credit toward the
purchase of a new tire. The amount of
your credit will be determined by multiply the percentage of remaining mileage
on the Mileage Warranty by the then current selling price of the returned
tire. The new tire must be purchased at
a Sears Auto Center.Limitations These limited warranties apply
only to the original purchaser and only if the tires have been used only on the
vehicle on which they were originally installed. These limited warranties do not apply to
vehicles registered or primarily operated outside the United States and
Canada. These warranties are subject to
the “GENERAL LIMITATIONS” that are listed in the “GENERAL LIMITATIONS” section.Exclusions These warranties do not apply to
tire damage or wear caused by: • Road hazard injury (e.g., a cut, snag,
bruise, impact damage or puncture); • Incorrect mounting or demounting of the
tire, tire/wheel imbalance, or improper repair (including section repairs or
repairs having self-vulcanized plugs only); • Improper maintenance, under/over-inflation,
use while flat, tire spinning, lack of rotation, or other abuse; (see tire care
and maintenance recommendations.) • Uneven or rapid wear caused by mechanical
irregularity in the vehicle (e.g., wheel misalignment, defective brakes or
shock absorbers) or operation in excess of tire/wheel manufacturers’
specifications and recommendations; • Modifications of the tires by the addition
or removal of material or intentional alteration to change the tire’s
appearance; • Ozone or weather cracking or checking, if
the tires were purchased more than months before you presented them for
warranty claim; • The addition of liquid, solid or gaseous
materials other than air, nitrogen, or carbon dioxide (e.g., sealers or
balancing substances) to the tires; or • Flat spotting due to improper storage,
braking or chemical corrosion.Under no circumstance will warranty coverage
apply to any tire that is: • Involved in an accident, fire, vandalism, or
theft; • Recapped, retreaded, regrooved, or used with
chains; • Used in racing or other competitive events.Our investigation revealed that *** *** back
tires were worn fairly evenly. However,
cords were showing on the inside and outside edges of his front tires, which typically
indicates a need for an alignment, a lack of rotation, or another mechanical
issue that needs to be addressed. As a
courtesy to *** ***, Sears Auto Center overlooked the condition of the front
tires and used only the middle of the tire, which was 4/32's, to determine the
pro-rated warranty credit that could be offered. Our Service Advisor attempted to explain this
to *** ***, but *** *** continued to suggest that his tires should be
replaced free of charge, although that is not what the tire warranty
offers. At this time, we can only apologize
for any poor service or inconvenience *** *** feels he may have experienced. Since we have provided in this response a
thorough explanation of the reason *** *** request for free replacement tires
was declined, we have not contacted him again.
If *** *** feels he would like to reconsider the prorated credit of $
toward each front tire, for a total adjustment of $40.50, he may contact *** *** Manager for Sears Auto Center number ***, directly at *** *** We respectfully ask to have this matter
closed, since our decision is relative and appropriate to the terms detailed in
the Tread Wearout Limited Warranty *** *** received with his tire purchase.We appreciate the opportunity to address this
matter. Please feel free to contact me
if you have any further questions or concerns.Sincerely,*** *** *** *** *** *** ***

January 19, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL *** *** * *** ***
Dear *** *** We have completed the investigation of Mr*** complaint regarding his dissatisfaction with our customer service and alleged failure to provide him with Shop Your Way Rewards points It is unfortunate that we failed Mr*** expectations when he recently requested assistance from SearsWe value his patronage and can understand his frustration with the events he detailed in his complaintWe can also assure Mr*** that his concerns have been forwarded to management for review. As a result of this action, Senior Managers of Member Support Operations for Shop Your Way and Shop Your Way Promotions contacted Mr*** directly to discuss his concernsAt that time, Mr*** was informed that he won times between 11/6/15-12/21/and was awarded *** points. Mr*** emailed additional concerns about Shop Your Way points for purchases made with *** *** *** *** *** *** *** and a Shop Your Way Brand orderMr*** ***p purchase did not qualify to receive points, but points for the remaining concerns were awarded 12/27/15, 1/08/16, and 1/09/16. At this time, we can only reiterate that we truly regret any inconvenience he may have experienced We respectfully ask to have this matter closed, since we have noted Mr*** comments and the appropriate Shop Your Way Rewards points have been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist *** *** *** ***

Washer is in need to repair and is under Sears warranty They cancel appointments and then keep sending people out to look at it forcing me to take time off of work each time Just had my third appointment and each time the tell me what's wrong, but then send someone else and they have no knowledge of the previous guy I'm stuck in a loop of looking at the issue and not trying to fix it Called customer service and even the supervisor could care less This is the worst customer service I've ever had in my life I will not be shopping at Sears ever againThey did not care to even attempt to make this right I hope they actually come with parts on my 4th appointment Taking unnecessary days off of work becomes expensive

January 14,
0in 0pt" class="InsideAddressName">*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear *** ***
We have completed the investigation of *** *** complaint regarding her dissatisfaction with the multiple repair attempts on her washer
Prior to receiving *** *** complaint from your agency, we were notified of her concerns previously through the Chicago Revdex.com. We investigated the matter and responded to the Revdex.com accordingly. The Revdex.com subsequently closed the case as “administratively judged resolved” on May 21, 2015. Although the response we provided was not the resolution *** *** requested, the Revdex.com felt that we addressed her concerns fairly and that our decision was commensurate to the circumstances. Therefore, we will provide your agency with the same information we provided the Revdex.com
Upon receiving *** *** complaint, we again escalated her concerns to *** ***, District Operations Supervisor, who states the following:
I just spoke to the technician who went out today (5/20/15) and he says that he could not find a thing wrong with the washer and dryerHe did say that he saw signs of water around the door that could be a leak she was talking aboutIt was not leaking today but he thinks that it is caused by possibly opening the door after the machine has been startedHe says the door seal is fine and not damagedHe thinks *** *** may not have a large enough load to dry so the clothes might be missing the moisture sensor causing the machine to end the cycle before the clothes are dryHe did say that he spent the time to check them out and show *** *** how to properly use themHe asked *** *** to start the machines so that he could see if it could be something she is doing or not doing to cause her issuesHe says *** *** did not really know how to turn them on properlyShe told him that she just presses buttons to start itShe does not adjust according to the loads she is washing/drying
Our offices suggest that *** *** consult her user’s manual to ensure she is properly using her washer and dryer correctly. We will not be replacing the washer and dryer as there is nothing wrong with the units.
That being said, if *** *** continues to have issues with her washer, we can send a technician to her home but it will be at her cost as she is currently out of warranty. Should *** *** wish for repair, she can contact our home services department to schedule service at *** ***. Unfortunately, we are not always able to arrive at a resolution that would meet with a consumer’s complete satisfaction, since we do not find that all requests are reasonable and therefore within our power to grant. In *** *** case, we apologize that she is not satisfied with her washer but we are unable to replace a washer and dryer that are working as designed and our decision is final
We apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***

January 19, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL
*** *** *** *** Dear *** *** We have completed the investigation of Mr*** complaint regarding his chair and his denied request to receive a refund or exchange for a different item Store Manager *** *** provided the following response: Our return policy is clearly posted in the store and it notes that upholstered furniture can only be returned within days from the date of saleThis chair is an upholstered item; therefore, Mr*** request was made outside of our policy period, but we made an exception the first time as a courtesyWe have examined the two chairs in our possession that Mr*** hadThe first appears to have bene assembled wrong; the base was put on the chair backwardsThe consumer would have been responsible for putting the chair on the base and when this was switched around, we could not find any issues with the chair On the second chair, one of the bars was making a noise when the chair was reclined, but there was nothing wrong with itIn the interest of customer satisfaction, we have provided Mr*** with a cash refundShould Mr*** have any other concerns, I ***) may be reached during business hours at (*** ***In light of the aforementioned information, we respectfully ask that this matter be considered closed We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation

June 15, *** ***
12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Carrepair Upon receiving Ms*** complaint, we contacted CarSupervisor Steven *** for assistance. After reviewing Ms*** service order, Mr*** advised that he would not be waiving the diagnostic fee for Ms*** According to the technician, the lawn mower was overfilled with oil, the carburetor needed to be cleaned and the spark plug was fouled due to the oil. None of these issues are covered under the manufacturer’s warranty. While Ms*** has threatened legal action, our decision will not waiver. If Ms*** intends to pick up her lawn mower, she will need to pay the diagnostic fee As to Ms*** request for a refund of her lawn mower, we are unable to honor that request either. Ms*** purchased her lawn mower months ago and according to Sears’ Return Policy, she had days to return the lawn mower for either a refund or an exchange. Due to the amount of time that has passed since she purchased the lawn mower, and because she did not maintain the unit properly, no accommodations are warranted. As this decision is final, we have closed our file We appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist

Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** -
Erik *** Dear Ms***, We have completed the investigation of Mr***’s complaint regarding his recalled craftsman blower We value Mr***’s patronage, but can understand how the series of events noted in his complaint has caused him to lose faith in SearsWe regret that this incident occurred, but we can assure Mr*** that his concerns have been forwarded to management for review so future problems of this nature can be averted. We can only reiterate that we do not condone how he was treated and that we truly regret that the misinformation he received regarding the recall on the craftsman blower caused any inconvenienceThe manufacture of the blower, Sunrise Tools has over nighted the check for $This was processed on August 25, We respectfully ask that this matter be closed, since Mr*** was refunded and we have noted his candid feedback Again, we apologize to Mr*** for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** direct Vanessa.***@searshc.com

January 20,
0in 0pt" class="InsideAddressName">*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: *** * *** ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding the installation of her stove
Upon receiving Ms*** complaint, we researched her complaint and would like to note that on January 5, 2016, Ms*** cancelled her installation and was refunded under salescheck# ***. We apologize for any inconveniences that she may have experienced. That being said, because we have refunded Ms*** per her request, we respectfully request this complaint be closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***

July 26, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL
Re: *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her microwave We would like to apologize to Ms*** for any misunderstandingThat said, we have arranged for her to receive a microwave with the “Wide Glide” feature she wanted at no additional cost to her as a courtesy We have emailed details regarding the pending delivery/installation to Ms*** email addressIn light of the aforementioned information, we respectfully ask that this matter be considered closed We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

January 10, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL Re* *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience and request for a refund As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Ms*** placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Ms*** case, the order was fulfilled by *** located at *** *** *** **., Richmond TX ***, Email: *** and telephone number (*** *** We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Ms*** records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE Returns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details After reviewing the complaint filed, we sent an email correspondence to the seller *** on Ms*** behalf* replied on January 9, 2017, apologizing for the inconvenience and advising that they will be providing a return label to Ms*** within the next hours to return the item backShould Ms*** have any further questions, she may contact Fast Media or Sears via email at ***In closure, we respectfully ask to have this matter closed, pending Ms*** return We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation

October 1,
Nita ***
Revdex.com
North Wabash Ave., Ste***
Chicago, IL
Re: #94569282-Sharon ***
Dear Ms***:
We have completed the investigation of Ms*** complaint regarding her
dish washer
As Ms*** noted, her dishwasher is a Maytag model, which means it was manufactured by Whirlpool, the parent company of MaytagMs*** full manufacturer's warranty expired on July 9, At this time only the racks, blade, tub and liner are covered as parts; therefore, if those are not the source of the problem, Ms*** would be responsible for the entire repair costAt this time, we would suggest that Ms*** contact Whirlpool, the manufacturer, to see if they are willing to provide any assistance as we merely sold her the dishwasher they providedIn light of the aforementioned information, we respectfully ask that this matter be considered closed
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Tammie ***
Regulatory Complaint Specialist
Sears Holdings Corporation
(512) ***
Tammie.***@searshc.com

February 5, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL
Re: # - Joseph *** Dear Ms***: We have completed our investigation of Mr***’s complaint that his service agreement expired before it should have After extensive research of the case history we were able to confirm that Mr***’s Repair Protection Agreement did expire before it should haveWe have adjusted this to show the correct expiration date of February 28, For customer satisfaction we also refunded Mr*** for a recent part order on break away bolts and ordered him the snow blower nuts he needed as well at no cost to himSince it is our understanding that this resolution was acceptable to Mr*** we have closed our case We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L*** Regulatory Complaint Specialist Sears Holdings Corporation *** direct Vanessa.L.***@searshc.com

*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL
align="left"> *** *** * *** *** *** *** We have completed the investigation of *** *** complaint regarding Sears Garage Solutions*** ***, Sears Garage Solutions, Quality Control Manager provided the following response: *** *** was scheduled for Saturday, May 7, 2016, and the call was rescheduled for the 19th If *** *** has any additional concerns, she can contact my office at *** or via email at *** Since we have noted that *** *** appointment has been rescheduled, we ask that this complaint be closed pending further contactWe apologize to *** *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***