Sears Holdings Corporation

Initial Business Response /* (1000, 6, 2015/09/09) */
September 9,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: #***
Dear Ms***
We have completed the investigation of Ms.***
complaint regarding her dissatisfaction with our customer service and non-receipt of a refund for her cooktop return and exchange
It is unfortunate that we failed Ms.*** expectations when she recently requested purchased a cooktop from SearsWe value her patronage and can understand her frustration with the events detailed in her complaintWe regret that this incident occurred, and can assure Ms*** that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, we have confirmed that three refunds were issued to Ms***: $on July 24, 2015, $on August 13, 2015, and $on August 21, Since Ms*** no longer needs a cooktop or our services, we can only reiterate that we truly regret any inconvenience she may have experiencedWe hope that in the future she will allow us an opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possibleWe respectfully ask to have this matter closed, since we have noted Ms.*** comments and the requested refunds have been provided
We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
XXX-XXX-XXXX
X-XXX-XXX-XXXX ExtXXXXX
Initial Consumer Rebuttal /* (2000, 8, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have finally received the refund after way too many phone calls and HOURS wasted speaking to agentsI will never use Sears againg but I do hope management does investigate because there was a huge failure in the system that needs to be corrected

SEARS was engaged to fix an issue with our dishwasher After several failed attempts, the third repairman ordered a new part which was to arrive mid-week, the week of 3/24/ He stated that he would be out that Friday or Saturday to install it We called when the part arrived; they could not meet the service expectation set by Sears Scheduled for 3/31/ We made arrangements for someone to be here during the the 8-window They did not show, did not call We rescheduled for a 1-window I called to let them know they could come earlier, at which point I was told they probably wouldn't make it today and would not be out until April 5th I left work and sacrificed $to be home when they said for the second time this day that they would be here and they are not coming Refusing to reimburse me for my time when they failed on two occasions this day to show up as well s the time last week they said they would show up as well as the failed repair attempts I did call the company and used the automated system for executive customer service however it continually sends you back to the Philipeans and nobo

My girlfriend purchased new tires from Sears for a *** *** last year (Bowles & Wandsworth, southwest of Denver CO- they installed said tires same day) She somehow paid $600+ (wow, what?) Despite this exorbitant cost for sedan tires/install we ran into some major unresolved issues: She then immediately drove~20miles home, without issue, and parked in our driveway for the night Everything was fine till the next morning, when one tire was discovered as flat, she called *** who came and put on spare (i was out of country on a research trip), and let it be noted that *** is an expensive and annually limited paid-for roadside assistance service She then drove 15-miles on that spare, in snowy Cconditions, back to the same Sears, who then took approximately 8hrs (while she waited in the Sears store for an entire Saturday morning&afternoon for approximately 8HOURS 'while other paying customers were served ahead of her') to simply fix and reinstall said flat tire 8HOURS FOR ONE FLAT TIREFollowing this SECOND visit to said Sears store, the tire pressure indicator light came on for the first time ever, and has stayed on since Suspected causality/blame on Sears for warning light was validated by our long-time personal aa-certified mechanicThis faulty warning light has created undue risk in driving this car, ever since the second trip to SearsToday, we drove TWO vehicles approximately 20miles (one way) back to the Sears store to get the pressure sensor fixedThe greeting employee was extremely rude, interrupting every attempt at a sentence with a complete lack of respect, and refused to admit that they (Sears) performed poor work in conflict with advertised services, resulting in said flat tire, and a broken pressure sensor Every response by said employee was aimed at negating the possibility that their service was to causal for the flat tire, and/or the broken sensor that followed the repair of the flat I gave the employee a fair piece of my mind, and then we left We then received a call several hours later, that the sensor had been fixed, and the car was ready for pickup Unfortunately, this was only hrs from close of the automotive department, and we could not make it there in time So, we will have to drive another ~20miles back tomorrow
This used to be a reputable company that our parents used to shop at and swear by, and generatiinally speaking, we're now tricked into thinking they offer the same values but are repeatedly disappointed I know of several people that agreeanMy girlfriend purchased new tires from Sears for a *** *** last year (Bowles & Wandsworth, southwest of Denver CO- they installed said tires same day) She somehow paid $600+ (wow, what?) Despite this exorbitant cost for sedan tires/install we ran into some major unresolved issues: She then immediately drove~20miles home, without issue, and parked in our driveway for the night Everything was fine till the next morning, when one tire was discovered as flat, she called *** who came and put on spare (i was out of country on a research trip), and let it be noted that *** is an expensive and annually limited paid-for roadside assistance service She then drove 15-miles on that spare, in snowy Cconditions, back to the same Sears, who then took approximately 8hrs (while she waited in the Sears store for an entire Saturday morning&afternoon for approximately 8HOURS 'while other paying customers were served ahead of her') to simply fix and reinstall said flat tire 8HOURS FOR ONE FLAT TIREFollowing this SECOND visit to said Sears store, the tire pressure indicator light came on for the first time ever, and has stayed on since Suspected causality/blame on Sears for warning light was validated by our long-time personal aa-certified mechanicThis faulty warning light has created undue risk in driving this car, ever since the second trip to SearsToday, we drove TWO vehicles approximately 20miles (one way) back to the Sears store to get the pressure sensor fixedThe greeting employee was extremely rude, interrupting every attempt at a sentence with a complete lack of respect, and refused to admit that they (Sears) performed poor work in conflict with advertised services, resulting in said flat tire, and a broken pressure sensor Every response by said employee was aimed at negating the possibility that their service was to causal for the flat tire, and/or the broken sensor that followed the repair of the flat I gave the employee a fair piece of my mind, and then we left We then received a call several hours later, that the sensor had been fixed, and the car was ready for pickup Unfortunately, this was only hrs from close of the automotive department, and we could not make it there in time So, we will have to drive another ~20miles back tomorrow and see how the repair stands
What happened to Sears? My parents used to swear by this company as one of the first large American retail stores that stood by and respected its customers, and now myself and so many of my freinds and collegues recognize it as just another big corporate bureaucracy scam here
Boooooo

Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL
align="left"> Re: Kenneth *** #*** Dear Ms***: We have completed the investigation of Mr*** complaint regarding Sears Home Services and repairs to his refrigeratorAfter receiving Mr***’s complaint in my office on November 21, 2016, I emailed him at *** offering an in warranty exchangeA second email was sent on November 28, Since we have not heard from Mr*** we ask that this letter be our written request to speak with Mr*** so we can process an exchange so we can get this issue resolvedMy *** can reach me at *** or via email at ***@searshc.comThe emails sent are below: From: ***, Adam Sent: Monday, November 28, 12:PMTo: '***Subject: RE: Sears/Revdex.com Complaint Mr***, I emailed you on 11/regarding your complaint and have yet to hear from youPlease advise- see below Thanks, abc ADAM B*** REGULATORY SPECIALIST, regulatory complaints sears holdings corporation O: *** F: imx integrated member experience From: ***, Adam Sent: Monday, November 21, 10:AMTo: '***Subject: Sears/Revdex.com ComplaintImportance: High Mr***, I have received your Revdex.com Complaint and agree with you that this unit needs to be replacedThat being said I will need you to go to your local Sears store and identify a comparable refrigeratorThe same unit is available- http://www.sears.com/kenmore-elite-32-cu-ft-super-capacity-french-door/p-0467409...⇄ If you want to select a different item, I will need the digit Sears item # of a comparable unit that you would like and I will process the exchange from my officeI’m in the office Monday thru Wednesday until 4pm central timeJust select a fridge and email me the digit item number and I’ll complete the transaction If you have any questions, please feel free to email or call me Thanks, abc ADAM B*** REGULATORY SPECIALIST, regulatory complaints sears holdings corporation O: *** F: imx integrated member experience We will provide an additional update once we have processed the exchangeWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation ***@searshc.com

Revdex.com:
There are several points not accurate in the business's responseI never tried to return the shed as I had no means to get it to a storeThat's why I paid for delivery when I ordered itI was trying to find someone who would speak to meNo one in the store could help meNo telephone number was provided on my online receipt where I could callI contacted the Revdex.com in the hopes that I could speak to someone who could help me resolve thisThe shed is obviously defective, or it would not have fallen apart when a shelf that was designed for it was installedI agreed to have another shed delivered on 8/I will package the first shed the best I can but did advise Sears I no longer have the original box or packing materialI only wanted to return the shelf if I was returning the shedIf the second shed is not defective then the shelf should install easilyI was very disappointed in the level of service I received from SearsAs a customer, I should have the ability to speak to someone if I have questions or issues ariseI'll think positively that the second shed scheduled to be delivered on 8/will not have the issues the first one didThank you Revdex.com for stepping in and helping me resolve this situation
Sincerely,
*** ***

January 15, *** *** Revdex.com North Wabash Ave., Ste#
class="InsideAddress">Chicago, IL *** *** * *** ***
Dear *** *** We have completed the investigation of Ms*** complaint regarding her online order experience and request to receive the product she ordered As clarification, our online website hosts other retailers through our Sears Marketplace programThe goal of our marketplace is to provide items that might not be available through our own online channels, so that our consumers have more options onlineWe offer our own merchandise as well as choices available from third-party vendorsFor any consumer that would like to restrict their purchases to Sears items or services specifically, there is a tab that may be used to select only Sears items or to narrow the results returned from an item search It should be noted that even when a customer accepts assistance by telephone, our system informs our online agents when a customer has chosen a marketplace item and prompts them to explain that their order will not be provided by SearsMarketplace retailers that have chosen to showcase on our website have their own promotions, shipping charges, and refund, return and cancellation policiesSears does not have any jurisdiction over the seller’s pricing, fees or policies, but does periodically review customer feedback for each seller to determine whether they meet our standards and will be allowed to continue to advertise on our website With that said, our records indicate that Ms*** placed an order with a Third Party Marketplace vendor, not Sears Holdings CorporationIn Ms*** case, the order was fulfilled by *** *** *** ** *** *** *** *** ** ***, telephone number (*** *** and email: *** We have a very comprehensive disclaimer on our website that sets forth the terms and conditions of ordering from our siteFor Ms*** records, we have included our disclaimer below: Third Party Advertisements and Links to Third Party Sites We may display advertisements from third parties on the Sears Site, such as banner advertisements, ptexts, and links to third party sitesWe are not responsible for the content of such advertisements or links, or for any products, services or other materials relating to such advertisements, any linked site, or any link contained in a linked siteThe display of any advertisement or link does not imply endorsement by us of the advertisement or linked site or any content thereinIN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SEARS SITE, ANY PRODUCTS, SERVICES OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITEReturns and Cancellations Products fulfilled by third party merchants, such as items sold by Sears Marketplace sellers, are subject to the third party merchant's individual returns and cancellations policiesIf you are purchasing an item from a third party merchant, please see the third party merchant's page for details Unfortunately, we have no control over Third Party Marketplace Vendors delivery companies they use, our records show that delivery was completed on January 10, In closure, since Ms*** confirmed that the product was received in good condition, we have closed our file We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation

Initial Business Response /* (1000, 5, 2015/09/04) */
September 4,
***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # ***
Dear Ms***
We have completed our investigation of Ms***' complaint
regarding the service on her double oven
After reviewing the service history and discussing the issue with Ms***, we authorized her for a replacement of the double oven under the terms of her Master Protection Agreement (MPA)Ms*** confirmed installation of her new double oven on September 4, Ms*** has my direct contact information if she is in need of assistanceAt this time, since this resolution met with Ms***'s approval, we have closed our file
We apologize to Ms*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
***
Regulatory Complaint Specialist
Sears Holdings Corporation
***
***@searshc.com

June 30, *** ***
12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his washer and his request to have the unit replaced under his Master Protection Agreement (MPA) Upon receipt of Mr*** complaint, we reviewed his service history to determine whether he qualifies for a replacement washerOur records show that Mr*** renewed the Master Protection Agreement (MPA) on February 28, 2014. Within the last year, Mr*** has had four service calls completed, but only two qualifying repairs. On August 20, 2015, under service order *** a pump and switch were installed. Under service order *** (completed January 8, 2016), a switch was installed. On June 24, 2016, under service order *** the technician advised Mr*** that he needed to contact a licensed plumber to have an anti-siphon kit installed. The last service call was completed on July 29, 2016, under service orde* *** and the technician found no operational issues While we understand that Mr*** is frustrated and feels that his washer should be replaced, the MPA only provides for replacement under very specific conditions According to the “No Lemon Guarantee” outlined within the MPA, a covered product will be considered for a replacement if there have been “four (4) or more separate product failures due to defects in parts or workmanship within any continuous twelve (12) month period that the product is covered by this AgreementProduct failure will be determined by usProduct failures for this purpose must include repair or replacement of a functional, non-expendable part and does not include preventive maintenance, product diagnosis, customer instruction, accessory, cosmetic, or non-functional repair or replacement, or any repair covered under a manufacturer’s product recallYour request for replacement of a Covered Product must occur within sixty (60) days from its fourth (4th) product failure…” As we stated previously, Mr*** has only had two qualifying repairs to date. While we are unable to replace Mr*** washer at this time, as a courtesy, we have processed a six-month extension to the MPA he carries on his washer. The coverage now expires on May 26, 2017. With that said, since we have explained why a replacement is currently not an option for Mr***, and documented his concerns with the repair process, we ask that this matter be closed We apologize to Mr*** and we appreciate the opportunity to address this matter. Sincerely, *** *** Regulatory Complaints Specialist

January 13, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL
Re: *** ** *** Dear *** *** We have completed the investigation of Mr*** complaint regarding the pricing of his recent order Upon review of this matter, we have decided to issue the credit Mr*** was seekingCredits amounting to $were issued on January 13, and they should reflect within 3-business daysWe want to thank Mr*** for his patronage and apologize for any misunderstandingSince we have granted Mr* ***s request, we respectfully ask that this matter be considered closedAgain, we apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

We had a major fire in our home one year ago Appliances we moved off site and stored for one year Recently the home was far enough along to need appliances replaced or installed to pass inspection for occupancy We have gone to
Sears for many years for appliances without problems This time was completely ridiculous After purchasing several appliances as replacements, we were rescheduled delivery multiple times The night before they would confirm the delivery and the next day they would tell us they did not have the appliance We took off of work for this several times and rescheduled our home inspection for occupancy twice Installation and repair are not in the same department, so installing appliances that we thought were working needed to be done individually, but installers could not do repairs or look at any other appliance We found this out after the range was installed, but could not be checked for repairs and the over the range microwave would need two appointments, on for installation and one to check to see if it was working properly You've got to be kidding Sears! And the customer service and managers are a complete incompetent group that are not helpful, cancel appts without warning and do not understand the phone system as transferring the call or putting me on hold caused disconnectionsWhich meant I had to call back again, could not talk to the same person, so had to start the story all over with a different person Evidently they do not log phone conversations into the computer, so each person needs a ten minute history of what has happened We have given up and our having another company check our other appliances so that this time we can meet our deadline and finally move back into our homeToo bad....we have many more things to replace, but will never go to Sears again, nor will we recommend them to anyone

*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: * *** * *** ***
class="InsideAddress"> Dear Ms* *** We have completed our investigation of Mr*** complaint regarding the service repair time for his mower We apologize for the delay is service that Mr*** experiencedThe store has moved forward with a replacement of the mower and *** *** *** contacted Mr*** and informed him of this informationAs of June 27, Mr*** has not picked up his replacement mower, he need only go to the merchandise pick up warehouse at the Billings store to pick up the new mowerSince we have moved forward with a replacement for Mr*** and are only waiting for him to pick it up we have closed our case We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***

Contact Name and Title: *** ***
October 19,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** *** *** * * ***
*** *** ***
We have not completed the investigation of *** *** complaint regarding her refrigerator
*** *** is currently scheduled to have a technician install a compressor, capacitor, drier assembly and thermistor in her refrigerator on October 21, Due to the time constraints, we are submitting this pending letter to advise you of our intentions and to request additional time to address this matterWe are confident that the repairs will resolve the issues with *** *** refrigerator, but we ask that this case remain open, pending the completion of *** *** repairThank you for your patience
Again, we apologize to *** *** and we appreciate the opportunity to address this matter
Sincerely,
*** ***
*** *** ***

September 14,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: * *** * *** * ***
Dear Ms* *** We have completed the investigation of Ms***
complaint regarding her allegation that the dryer was damaged when the delivery team connected the gas dryer without a propane conversion kit; and her request for a replacement
Upon receipt of Ms*** complaint we researched her purchase, and the case notes related to the dryerAccording to the receipt dated May 27, that was provided to Ms*** she did not purchase a propane conversion kitAs clarification, gas appliances are typically designed to be used with natural gas, and will require a conversion kit if it will be connected to propane gasWe contacted the store and confirmed that if a consumer informs our sales associate that they use propane gas, it is standard practice to sell a propane gas kitFurthermore, the consumer would be notified that in that area we do not install propane gas kits and to contact their local gas company to perform the gas installationMs*** claims that she informed the sales associate that her neighborhood uses propane gas; however, there is no way to actually verify something that may or may not have been said over months agoWith that being said, it is a consumer’s responsibility to review the receipt and verify that the correct and necessary items were purchased; accordingly, Sears denies any wrong doing in regards to the delivery and hoservice
On August 3, Ms*** called to report that the dryer is not drying and requested serviceOn August 8, our technician assessed the dryer and replaced the thermal cut-offOur technician noted that the unit tested okDue to Ms*** concern regarding the safety of using the dryer, we reached out to *** *** Store Manager for Store *** to assist with Ms*** concernsFor customer satisfaction, MrMelendez offered to exchange the dryer, and assist with the propane conversion kit as well; Ms*** has accepted the offerIn the interim, since we have provided Ms*** with a resolution that met with her approval, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***

Complaint: ***
I am rejecting this response because: I keep being told that the Sears return policy is stated at the registers and they are not nor is it indicated on the receipt The receipts states, Our return policy varies depending on the items purchased Instead of trying to return in days, I attempted at day I have been given conflicting information from both store manager and customer service representatives I should have also been given an option to exchange for the correct size or a store credit Customer service is about trying to find possible remedies to satisfy someone who has spent their money in your store My purchase is less than $and could simply be rectified
I am expecting Sears to do the right thing
Sincerely,
*** ***

In addition, DO NOT send anyone to my house without my prior approvalMy father mentioned that someone stopped by the house last week without an appointment but he let them inWe will not be letting anyone into our house without prior confirmation! N oone called us or notified us of this appointmentThis is the whole basis for this complaintSears can't troubleshoot anything correctly and their appointment system is extremely poorI expect Sears to reimburse me for the time I took off work to wait for the technicianI want this included in the proposed resolution in writingI will not deal with Sears over the phoneMy direct email is ***@gmail.com and we can communicate via this method

March 30, *** ***
12pt;">Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** *** ** *** *** *** ***
* We have completed the investigation of *** *** complaint regarding Sears Home ServicesFirst, we would like to apologize to *** *** for failing her expectations in regard to the repair of her rangeWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused *** *** Shortly after receiving *** *** complaint, the store of purchase processed an exchange under sales check ***. The new range is scheduled for delivery on March 30, 2016. With that said, since *** *** is receiving a new range, her requested resolution, we ask that this matter be closedAgain, we apologize to *** *** and we appreciate the opportunity to address this matterSincerely, *** *** Regulatory Complaints Specialist

November 4, 2015*** ***Revdex.comNorth Wabash Ave.Suite 2006Chicago, IL 60611*** *** * *** ***
*** *** ***We have been unable to complete
the investigation of *** *** complaint regarding non-receipt
of a
Sears marketplace order and her subsequent request to be refunded.We have been unable to
complete the investigation of *** *** complaint. *** *** did not include her order
number and we were unable to locate it with the information provided with her
complaint Additionally, we were unable
to contact *** *** by telephone because the correspondence we received
did not include her telephone number. However,
we did send an email to her at the email address she provided and are currently
awaiting her reply. Since we do not have
enough information at this time to facilitate a resolution, we will need to
close this issue pending the receipt of *** *** order number. We would be pleased to re-open *** ***
complaint once this information is received.We apologize to *** *** for this issue and would appreciate the opportunity to address this
matter. Please feel free to contact me
if you have any further questions or concerns.*** *** *** *** *** ***

Contact Name and Title: *** ***
Contact Email: ***.***@searshc.com
October 21,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL 60611*** *** *** ***
Dear Ms
***:
We have completed the investigation of Ms***'s complaint regarding her allegation that her washer caused damage to her floor
Due to the nature of Ms***'s concerns, we opened a claim with ***, our third-party claims adjusterIf Ms*** has any questions regarding her claim, she can contact *** ***, her claims examiner, at *** and reference claim number ***As clarification, once the claimant has been assigned a claim number through ***, they provide an official response representing Sears*** has been entrusted by Sears to represent our interests in assessing all liability claims; we have empowered them to accept or deny a consumer's claimThe fact remains that whether the decision they render is favorable or not, we are unable to obtrude upon ***'s actions; their decision on any claim is finalIn the interim, since Ms***'s issue is being handled through a standardized claim process with *** and it is an industry standard that any discussion or disputes on such a claim would have to be directed to the claim handler, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaints Specialist
***
***.***@searshc.com

December 22,
*** ***
Revdex.com
North Wabash Ave., Ste#Chicago, IL
60611
Re: *** ** ***
Dear Ms***
We have completed the investigation of Mr*** complaint regarding his recent purchase
We have spoken with Mr*** in regard to this issueWe offered to replace his order honoring the previous sale price and add $worth of points to his Shop Your Way Rewards account as a conciliatory gesture, which he acceptedWe want to assure Mr*** that we are investigating the cause of his issue as well in order to prevent further such occurrencesCurrently, Mr*** item is in the process of being delivered, but he has my contact information if there are any further issuesAdditionally, the points have been added to his account In light of the aforementioned information, we respectfully ask that this matter be considered closed
We apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
***
*** ***
Tell us why here

October 1,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** *** ***
*** *** ***
We are in the process of completing the investigation of *** *** complaint
regarding his treadmill
*** *** should be contacted shortly from someone at this local store regarding this issueWe appreciate his patience and apologize for any inconvenience he may have experienced as a result of this issueShould *** *** have any other concerns at this time, he may contact Store Manager *** *** during business hours at (*** ***
Again, we apologize to *** *** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** ***
***