Seattle Service Bureau Inc

[redacted]   In regards to the response from Dr. [redacted], we cannot respond to her directly since she has retained counsel.   Talk with you soon, Gayle B[redacted] National Service Bureau, Inc. 18912 North Creek Pkwy, Suite 205 Bothell, WA 98011   Phone:1-800-798-1674 Extension [redacted] | Fax 1-888-553-9692 | Direct Office Number: 425-318-1237| [redacted] Email: [redacted]@nsbi.net

To Whom It May Concern,
 
I have taken this opportunity to review this complaint. I did have a one sided conversation with the consumer who would not allow me to speak. As to her complaint, she had asked that no more calls be made to her, we have removed the phone numbers on the file. I have...

asked our client to forward a copy of what is owed under the FDCPA to the consumer.
 
Thank you,
 
Bob P[redacted]

To Whom It May Concern.
 
I have reviewed the consumer's complaint. I show the consumer was accident on June 18, 2014. In an effort to get State Farm their money back it took the consumer almost two years to repay what was owed on this claim. Since NSBI was not the one who suspended the...

consumer license, NSBI sent the release to State of IL. as this is the state where the consumer lives. Once it had been determined the license was suspended in GA. The new release was sent to the state. At this point the release has been sent and NSBI has no control how long the state will take to release the consumer license.
 
If you have any further questions, feel free to contact me at 206-629-2296.
 
Thank you,
 
R P[redacted]

I have taken this opportunity to review the complaint as well as the notes on the file. The name of the person who filed this complaint is NOT the same person who we have on the claim. I have removed the number that was supplied in this complaint. No further calls will be placed to this...

number.
 
If you have any question, feel free to contact me at 206-629-2293.
 
R P[redacted]

May 19, 2015  Revdex.com1000 Station Dr Ste 222DuPont, WA 98327  RE: Case # [redacted]  Dear Sirs, Upon receiving the above referenced complaint, wereviewed the claim in question.  Before receiving this complaint, our client, [redacted]...

[redacted], advised us that Ms. [redacted] gave her insurance information tothem in an effort to have this claim billed to her insurance as they show anoutstanding balance. In an effort to help Ms. [redacted] we have made attemptsto contact her insurance carrier. We have yet to receive a call back from them. Since our first outgoing phone call that reached Ms.[redacted] we have, and will continue to, cease all communications with her.  Please contact us with any questions. Thank you for your time. Sincerely,   [redacted]Administrative Assistant[redacted]National Service Bureau[redacted]@nsbi.net

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To whom it may concern
I have taken this opportunity to review the complaint as well as the call in question. I would like to point out under the FDCPA we are not allow to leave the name of the company nor the person we are trying to contact on a recorder. This is the law we are required...

to follow. While our recording show we did ask for a partial address verification, the consumer refused. We are required by law to verify the person whom we have on the phone is the correct person. If the consumer refuses to verify, we can't go further as to why we are calling. This is for the protection of the consumer.
At this point we have closed the account that is in the consumer name with the same address as on the complaint. We will no longer make any attempt to contact the consumer.
If you have any further questions, feel free to contact our office.

I have taken the time to review the file. To date, NSBI has had no contact with the consumer. I show we have reached her answering machine, but never had a actual conversation with the consumer. At this time I have closed the file back to our client.
No further attempts will be made to the...

consumer from our office.
 
Thank you,
 
R P[redacted]

To whom it may concern:
 
I have taken the time to review the file and talk with the employees. The employees have followed the Fair Debt Collection Practices Act (FDCPA). NSBI rec'd the consumer dispute over the phone. We have been in contact with our client and requested validation. All...

collection efforts have cease. Per our contract with our client, we are not allowed to give out the person name and their direct phone. As to the reporting on the credit file, the account has been documented as disputed. Once the validation has been rec'd it will be forwarded to the consumer. No further collection efforts will be made on this account while waiting for the validation.
 
Thank you,
 
R. P[redacted]

Complaint: [redacted]I am rejecting this response because:I spoke to a representative who was rude and told me to Google the company if I wanted to know why he was calling.Sincerely,[redacted]

To whom it may concern,Upon receipt of this complaint we have completed our investigation of the claim in question.This file has been closed and returned to our client to help Mr. [redacted]. This is everything we can possibly do for a consumer disputing a claim as all efforts for recovery on our end...

have ceased completely and we are not involved.Please call with additional questions.Thank you,[redacted]National Service Bureau[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11762785, and find that this resolution is satisfactory to me.
Please be aware that my address on the documents I received is still incorrect. I have updated this previously. My current address, as it has been for the last 2 years is [redacted] Ne 68137.
Sincerely, [redacted]

National Service Bureau was notified that Dr. [redacted] is represented with legal counsel and we have since been in contact with her attorney providing to them the documentation regarding her account.

Ms. [redacted] has a personal business matter in our office and the necessary documentation has been sent to her, her account will be updated once the account has been financially resolved