Secured Roofing, LLC

I spoke with you on 10/in reference to the complaint that Mrs [redacted] sent in Since then, I have discovered that we did all of the siding work that the insurance approved The problem was, Mrs [redacted] thought that we were replacing all of her vinyl siding, but we were only doing the portion (the back) that the insurance approvedThis is per our contract The issue now, is that Mrs [redacted] picked a color for the new siding based on the idea that she believed we were replacing it allThe new color is Ivory and the existing color was red Since we only replaced the back, now the front and the back are different colors I have told her that: We would replace the back again with a color that would match the existing siding, or We would replace the remaining old siding to match the new siding color, or We would give her a discount of 15% for the color confusion She plans to let me know tomorrow what she would like to do I will let you know when it is resolved Thanks for your help

We at Secured Roofing have tried to reach the homeowner regarding this complaint multiple times to discuss the issue and come to a resolutionWe at Secured Roofing want to leave all of our customers happy and would like to discuss further the concerns of the homeownerWe have left multiple voicemails on the phone number provided and we have also sent an emailWe will let you know once we have received a call or email back from the homeowner In regards to the claim that we didn't return any phone calls, we make sure we answer or return all callsWe would like to know what phone number messages were left on by the homeowner to make sure they have the right number The homeowner can call our warranty department at [redacted] Thank you, Marianne Klimchock Secured Roofing

Hello Chris.Thanks so much for your help in resolving this complaintOur Production Manager, [redacted] , has scheduled an appointment with the homeowner on 9/30/to assess what needs to be repaired and/or completedHe will then proceed with the necessary repairs.Thanks so much*** ***Secured Roofing [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] and [redacted] did a amazing job.Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The back of the house still looks the sameIt is unevenNothing has been doneHence no pictures from the back of the house Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Can you confirm her phone number for me? I have [redacted] and Tyra from our office left a message for [redacted] or [redacted] at 1:12p.mon September So, we have tried to contact them this week and have not heard back from them Thank you!

This repair was made on 8/4/

Someone from our office is contacting customer to schedule a time to meet with her The office thought that everything had been resolved and they want to confirm this with the customer As soon as they talk to her I will give you an update Thank you for your helping us with this process

I just received the response from the homeowner[redacted] has been out there all day today, and is currently making the repairs needed.He will likely be making these repairs for the next several days.Thanks so much for your help in resolving this issue

At the same time that Secured Roofing was trying to remove the lien from my property, [redacted] , I hired an Estate lawyer to help remove the lienI was charged $for his feeI wish to recover my lossesAt that time, when I was charged the fee, the lien was still on my house

Danny WeirAttachments3:PM (minutes ago)to me Our contractor went out and trimmed the edges of the shingles down each side of each gable.I have attached pictures

4/29=danny weir said that he has left a message with the cu about paying the attorney feeHis email is [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. No one has contacted us. Our lawyer is now involved. I am done messing with them. He will take it from here. Regards, [redacted]

Customer called Revdex.com and stated that the business contacted her and stated that they would take care of everything and make things right

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***- [redacted]

Good morning I was recently hired by Secured Roofing to help speed along the process of any Revdex.com complaints I wanted to let you know that I have received your email and will be looking into this file to see what we can do to get this resolved If you could send all future correspondence to me at janeldoll@roofally or contact me at [redacted] that would be great I will be out of the office until Wednesday, September at noon, but will get back to you that afternoon with an update.Thank you for helping us resolve this issue, as we want all of our customers to be happy with the work they have done by our company.Janel Doll

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***They are replacing it now and said, They will check back later to make sure it matches

On Mon, Jul 31, at 8:PM, Danny Weir wrote:Hi Lynne.Thank you so much for making sure that we got this.I got an update from our Branch Manager, Vince ***.He sent someone out there previously to inspect the roof and came to the same conclusion that *** did, that
the gable ends needed to be trimmed to look better.Vince said that he will be able to get it done this week, and hopefully on Wednesday.He will let *** know when someone will be out there.Thanks for your help and patience.Danny