Secured Roofing, LLC

Mr*** said the customer had called a number for a salesman that was no longer with the business, not the officeOnce they received the complaint, they called the customer and took care of reimbursing him for the work he did himselfThey understand the customer to be happy and satisfied
Complaint has been taken care of

*** *** said this customer is 100% taken care of

We are currently attempting to reach customer. We have made this a priority to find out what she needs to be completed and to get it taken care of for her. As soon as we are able to set up a time that works best for her to meet at her home, I will let you know the results of the meeting.Thanks again for your help in resolving this issue

I wanted to give you an update
Mrs*** has decided to have us go ahead and replace the front siding to match the rest of the siding that was replaced previously
We are now sending someone out to measure the front of the house so we can order the materials and finish this job as soon as possible
Thanks for your help
Danny W***
Secured Roofing

Hello, Could you please remove the complaint I made againstSecured Roofing LTDColerain Ave Suite 206Cincinnati , Oh 45239Today I received an apology letter along with a gift cardThe corporate office handled the situation in a timely manner.Thanks*** ***###-###-####

Our representative has left messages for Mr***. However, as of this morning, Mr*** has not returned the calls. As soon as we are in contact with Mr***, we will schedule a meeting that is convenient for him so that we can see what needs to be done to resolve
this issue.Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. T
Thank you Revdex.com for your helpGreatly appreciated. I am not quite rejecting or approving the responseCopies of the warranty have been receivedAnd a meeting with management took place at my house on 10/30/Both gentleman were very nice and helpfulA small crew will be coming out to my house Thursday November 5, They will be addressing a couple spots on the roof that still need some attentionAnd also providing a copy of the type of shingles used for my roof. I will decide shortly whether to pull my complaint completelyOr edit it to point out my satisfaction with other aspects of the company and personalThank you very much
Regards,*** ***

I am giving you an update on the Revdex.com complaint number ***Vince took the warranty paperwork to *** *** house on 10/9/No one was home, so Vince left it behind the storm door.*** ***, our General Manager, tried to call *** twice to follow up and left a message for *** on 10/14/
giving him his cell number and asking to be called back.We have not heard back from *** ***, so today I emailed a copy of the warranty paperwork to ***, which I am forwarding to you.I also dropped a copy in the mail via USPS today.We will try to reach out to *** again.Thanks for your help.*** ***Secured Roofing CorporateWarranty Department*** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The repair was NOT madeNo one let us know that they were coming outI got a call from my daughter saying they were thereNo one knocked on the door to let us know what they were doing or nothing.They seem to always come out when we are NOT homeThe roof still looks the sameSo I am not sure what they did??????????
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a
close, we would like to know your view on the matter.]
Regards,
*** ***

Our representative was at Mr***'s house on Monday, November 27. Siding is being ordered. However, as it is a special order they will not schedule job until materials come in. I will keep you updated as to when they have scheduled the job. Thank you!

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The company resolved all issues in his complaint to his satisfaction in early November of and I was happy with the Management Group that work with him to resolve his issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***This response is not trueThey did not leave a message.I called them again after their response appeared in your emailThey sent a worker to inspect the siding and he said, It all needs replaced.The next day, he came out again and took more picturesLater that day, the manager called and said, he disagreed with his employee and that they would come out and do a detach and reattach.They have not said when this will take place.Therefore this is not resolved

I wanted to let you know that all the issues have been resolved and I have attached a "Customer Completion Form" that states the homeowner is satisfied with all repairs.Thanks for your help!

Today we received a check from secured roofing for damages related to my claimThey returned to the job and made all necessary repairsI would like to withdraw my complaint at this timeSecured Roofing finished the job 100% and paid for the damagesPlease let me know if I need to do anything else to retract the complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The back of the house still looks the same. It is uneven. Nothing has been done. Hence no pictures from the back of the house. 
Regards,
[redacted]

At the same time that Secured Roofing was trying to remove the lien from my property, [redacted], I hired an Estate lawyer to help remove the lien. I was charged $462.25 for his fee. I wish to recover my losses. At that time, when I was charged the fee, the lien was still on my house.

Can you confirm her phone number for me?  I have [redacted] and Tyra from our office left a message for [redacted] or [redacted] at 1:12p.m. on September 28.  So, we have tried to contact them this week and have not heard back from them.  Thank you!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

A meeting is scheduled for November 5th to resolve this complaint.