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SEDA Construction Company Reviews (63)

We dealt with the same thing with this individual back in August 2016.  In order to avoid releasing any private and personal information, we need to verify we are speaking with the right party.  We are sure that Mr. [redacted] can appreciate that we would prefer not to disclose anything...

regarding his personal debt to anyone other than himself.  We use multiple pieces to do that, including but not limited to, the last 4 of a social security number, or, for those that are concerned about that, the date of birth.  In both cases, the phone # that we spoke with someone at, the 3rd party on the other end of the phone refused to verify personal information and therefore, we did not disclose nor release the private nature of the call.  If the calls were at a inconvenient time, Mr. [redacted] just needed to express that and we would have gladly sought a better time to call.  As his voiced in the last call that he works 3rd shift, we have no initiated any phone calls to him.  In reviewing the call, Mr. [redacted] immediately began using profanity with 5 seconds of the call initiation.  He also states we refused to identify ourselves, but the call lasted 79 seconds and during those seconds, our staff properly ID themselves 5 different times.  Mr. [redacted] refused to confirm his information and therefore was advised we cannot provide the nature of the call.

As mentioned when we first responded, we had been in contact with
our client and were awaiting their response.  Here is where it stands and
what our client is telling us.  The balance placed in collections was
$1140.00.  Our client has requested we adjust the balance down to $415.96
which we have done.  That new balance will reflect on the credit report
when we update it the beginning of next month.  That balance comes from
the following: $43.56 from DOS 1.5.2010.  $356.60 from DOS 1.11.10 and
$15.80 from DOS 1.26.2010.  For the DOS 1.5.2010, $73.56 was applied to
her deductible, but as the patient paid $30, only $43.56 is owed.  On the
1.26.2010 DOS, UHC applied $45.80 to her deductible as well, but as the patient
paid $30, only $15.80 is owed.  UHC bundled the 1.11.2010 DOS and
therefore didn't pay the proper amount.  Orignally UHC had resolved the
DOS but they took their money back in 2010 and when the patient spoke with the
client in 2012, it was too late to go back to UHC. However, in an effort to
compromise, the client is willing to accept what UHC would have paid ($356.60)
instead of pursing the full amount owed to them.  They feel fault lies on
both parties.  They could have appealed the claim but the patient also
didn't respond for 2 years until it was on her credit report after being billed
multiple times.  Therefore, again, the client has written off $724.04 in an
effort to resolve the situation.  If and when Ms. [redacted] pays that portion,
we will also update that end of it to the credit reports.

To Whom It May Concern,Attached is a copy of the bill I received from [redacted] in Sept. 2014. I paid the amount requested in a timely manner. (My bills are never late. Feel free to check my credit rating).Now, three years later, they are asking for more money on a procedure I had done in January, 2014.I am definitely disputing the validity of this debt.Thank you for your time.Sincerely,[redacted]

Mr. [redacted] has a lot of questions so we will attempt to answer them all.  First, he said he didn't recall getting a letter about it.  We sent two letters out prior to 8.6.2015 and then again on 8.24.2015.  He also lists the phone # of ###-###-#### 38 times over a 4 month period prior...

to him calling our office, leaving messages multiple times.  29 of those were prior to it being reported to the credit report.  We are unsure how Mr. [redacted] wasn't aware of out attempts to reach him.  He also states his wifes bill is included with his.  Ohio Law is clear that a married person has the duty to support his or her spouse.  We refer Mr. [redacted] to [redacted] for the proposition that a spouse is liable for the cost of medical care furnished to the other spouse.  We did receive his validation request on 12.7.2015 and are in the process of getting those from our client.  As soon as we have, we will provide.  The reason he got a general letter was because when he did call in on 12.9.2015, he asked for a letter.  We sent it.  Once we get the itemizations (we do not have the ability to print ourselves so we must request them and mail them), we will provide them to him.  There must have been some miscommunication because if Mr. [redacted] tells us to apply money to a specific account, we will apply as directed.  He just needs to make sure that on his payment method, he tells us he wants to money to go to the account with him listed as the patient ([redacted]) vs the one with his wife listed as patient ([redacted]).  We apologize that asking him to pay a bill owed since 2013 (and previously worked by another agency) and one for his wife from 2014 (again previously worked by another agency) is causing a financial hardship on him.  We are happy to work with payments and my staff noted he intended to pay $25 a month on balances totaling $789.64.  We set him up on a 31 month payment plan, which is really a pretty nice agreement.  This bill was reported correct and will not be removed from his credit report as it was all done correctly.  He also mentions that he doesn't want a bill from his aunt or brother not put on his credit report.  We are not sure where he is going with that.  We do not know who his aunt or brother is and don't intend to report something Mr. [redacted] doesn't owe.  Mr. [redacted] states he works hard to keep his credit clear.  We agree that it looks like he does as he has resolved other accounts with our office prior to reporting.  We are unsure why this time it didn't work that way but will gladly report any payments to the credit report as they are made.  He is welcome to report to the original creditor, but please remember, we are the ones that report to the credit report, and we would hate for a delay in reporting to effecting our ability to report the payments as they are made.

As notated in the screen shot, we provided the bureaus with the close date.  We have followed our obligation and there is nothing more that can be done.

Our client has no such notation and we provided as requested info to the [redacted]s.  She then asked for more information.  Prior to being able to provide that, Mr. [redacted] resolved the balance with our office.  We have him at a zero balance and are not pursuing him.  He also wants this removed from his credit, but it was first reported in January 2014.  Mr. [redacted] did not resolve until well after it was reported.  This will not be deleted from his credit report as nothing was reported incorrectly.  The fact is, the only reason this was resolved was beca**e it was on his credit report.  At this time, if Mr. [redacted] feels the [redacted]s should be, he needs to handle directly with them.

Ms. [redacted] has spoken with the owner of our company and addressed her concerns.  We are in the process of getting the information requested and will provide it as soon as we have a copy of the charges.

Attached is what info was submitted to Equifax earlier this month.  Compliance Condition Code is XR.  Per http:/[redacted]/compliance-condition-codes.html XR means : Removes the most recently reported Compliance Condition Code.  We have done what we need to do. ...

Ms. [redacted] might be better off discussing with the Equifax as to why it hasn't been processed.

Meade & Associates does not make agreements to pay your bill, and we will remove it from your credit report.  That is not a true and accurate situation which is what we are obligated based on our agreements to report.  We sent a notice to Ms. [redacted] regarding the balance.  That...

was the billing address of her Visa at time of payment.  We also attempted to reach Ms. [redacted] by phone to the phone # she provided to our client at time of service.   We have followed the law and updated her credit report as paid in full as required.  We will review any further proof Ms. [redacted] has but her account is reflecting properly on her credit report.  She had a bill end up in collections.  She failed to resolve the balance prior to credit reporting.  Post credit reporting, she resolved the balance and it is paid.

that does not explain why you would be requesting my social security number and income without my express consent.  You tried to obtain my private info thru deceptive means.  Fortunately the office manager knows the law and refused to answer.  I want you to cease this practice.  When I called your office, you refused to tell me what you wanted unless I gave you personal info.  I don't even know who your client is or what the matter is about.  If you persist I will contact the Ohio AG and see if what you are doing is legal.  I want to know who you represent and what this matter is about

First, we do take Revdex.com complaints seriously and that is why we respond to them in detail the best we can by reviewing calls and notes before responding.  I realize I wasn't clear regarding the August 2016 call so let me elaborate.  We received an inbound call after placing and outbound call several hours earlier and the male we spoke with never identified himself and became belligerent and rude.  We identified ourselves 3 different times in the call.  At no time did that person say they worked 3rd shift and as they called us back, it is hard to believe it was an inconvenient time.  Most of your rejection is regarding the above so at this point, that issue has been put to bed.  Therefore, the rest will remain mainly the same.  We do not disclose the nature of the call until we can identify we are speaking with the proper party to ensure that we are not revealing anything to a 3rd party.  In both "conversations", the individual who answered the phone call refused to identify himself (even though we did multiple times) or verify any information to ensure we were speaking with the proper person.  We have addressed the actual complaint and we see no need for a further response.  You can address the issue further as you would like but as we have acted in the individual we are calling for's best interest, there will not be a different response.

We have addressed the complaint that was filed against our office though our office did nothing to warrant the complaint.  We cannot speak regarding things that do not take place in our office.  There is nothing else we can say on the matter and will now consider it closed.  If Ms. Lynch wishes to resolve the balance, she can reach out to our office at ###-###-####.

We have reviewed with out client, as we said we would, and today they have confirmed receipt.  We will update the credit report accordingly to reflect the proper payment.

They share claim verified with the credit Bureau.-See 5/7/15 letter to Meade - to inform them that this was billed incorrectly & told them & the Credit Burea** who to bill.-See 5/4/15 Fax to Mid OH [redacted] - told them who to bill with the [redacted]-Details of billing from OH. Health (see address is [redacted])**Meade needs to remove this as Mid OH [redacted] even told me that the account is NOT with Meade & they would bill the [redacted] & th** I would be reimbursed for paying, when it was a billing error to begin with!Please expedite removal. This has ca**ed a financial hardship & I don't want to go further.Thank you.

Thankfully, our staff notates everything so we can paint a picture a little more accurate.  We are not, all of a sudden reaching out 3 years later.  We spoke with Ms. [redacted] back on April 22, 2016, only 7 days after it was listed here and 6 days after we sent a letter to the family...

regarding the balance to the address listed in the complaint.  As we handle second placements, this account had been worked previously by a different agency before being placed here.  At that time, Ms. [redacted] claimed that financial aid resolved the balance.  We asked for proof since it was a recent placement but they never provided the paperwork.  We followed up several times and also left messages without a return phone call at the same day time phone # listed in the complaint.  The desired resolution is to have the balance written off.  We advised the family back in April 2016 how to go about that and we are still waiting on them.  With the proper paperwork, that can be done.  If they cannot provide that, we can gladly reduce the balance to help the family resolve their outstanding balances, but we would prefer to close it out to charity if they truly were granted it.

We wont get into a back and forth on this.  We will however, respond with the following.  If [redacted] has a bad experience with out office, then our apologies.  However, she does misstate a few things.  She was not told it would be removed on the first, because that is not...

something we do.  We report to the credit bureau's the first week of each month (week being the key).  In her case, we did notify the CBRs that the account needs removed and have received confirmation they have received our files.  The issue is though, and had she not hung up, she would have heard, that we are not sure how long it takes the credit report to update our tape files.  We can only control when we send them the info, and attached is proof that we have done so.  Three screen shots are attached.  The explanation of what a D means.  There is no D visible because we put that on there, and then it converts to an R once the CBRs are notified.  The second is the meaning of the R character.  The last one shows that as of 5.31.2015 activity, we have in fact done what we said we would do.  While [redacted] paints a picture she was calm, that was not the case, and had she in fact been calm and stayed on the call, she would have been told that, in the time between we spoke and the time it takes the CBRs to update, we would have gladly told anyone reviewing her CBR that we were in the process of updating her credit for her.

We are confused as to why this is a valid complaint against our office.  There is nothing in here alleging anything we did wrong.  There is nothing for us to respond too.  That said, we got her letter stating why she doesn't feel she owes and we requested an itemization from our...

client.  That was received yesterday and is being mailed to the consumer in the next day or two.

Mr. [redacted]'s name has been in our system since the account was placed with us, back in May 2013.  That means he was a joint owner of the checking account with Ms. [redacted].  Letters were mailed to the address on the check and would have had both individuals named on the check.  We...

have reported the account to the CBR's since August 2013.  Prior to then, we sent two letters and made 4 telephone calls.  In August 2016, Mr. [redacted] called in to resolve the balance.  More than once our staff explained that we would mark the credit reports as paid in full, not delete the accounts as Mr. [redacted] asked.  Again, we told him more than once that we do not do that.  In October 2016, he alleged that we did tell him that we would delete from the credit report if paid.  At that time, the issue was escalated to management to review the call recording.  Management confirmed that we did not make any agreement but again, told him they would update as paid in full.  As our policy so report true and accurate information, we refrain from entering into any such agreement.  This was explained to his wife on 10.21.2016 when she called in.  Should Mr. [redacted] have any proof of said agreement he alleges was made, we will gladly research it.

Then why did Mrs. [redacted] in charge of my account one account tell me I couldn't do this, that this is not their policy. Also when I...

called in and spoke to Jake he said the same thing. I am being told two different things. I would like a confirmation of my two accounts and my husband account being combined to one single account to make sure I am not being told a lie! I want to pay this debt off but after what I have experienced so far I just need confirmation!
Regards, [redacted]

We are continue to report the account the to the CBRs as we are required to do so, paid or not.  Attached is a screen shot showing the current account status code for Ms. [redacted].  Her account status code is 62.  Per the Metro 2 Credit Reporting format, we are using code 62 which is...

"Account paud in full was a collection account, insurance claim, or government claim".  If the CBR's are reflecting a current balance is due, Ms. [redacted] should reach out to them to address.  Also in the screen shot is the date closed date.  We show it as 11.22.2013.  We have done what we are obligated to do.  It appears Ms. [redacted] has an issue with the CBR's, not Meade & Associates, Inc.

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