Select Comfort Corporation

October 12, 2016   Revdex.com of Minnesota & North Dakota   RE:        Ms.  [redacted] Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted]....

  Our records indicate that Ms. [redacted] purchased a p6 King Mattress and Modular Base on our website on November 26, 2012.  The bed was delivered via UPS.   On January 17, 2013 we made a proactive outreach call to see how the bed was working for them.  They were very happy with the bed aside from the fact that it was too low.  Our Customer Service Representative (CSR) offered to send legs at no cost in the spirit of good customer service.  The legs were delivered on January 22, 2013.   September 28, 2016 Ms. [redacted] called our Customer Service Center stating the bed had a dip in it.  Our CSR walked her through troubleshooting.  Ms. [redacted] asked a man to come in the room to help her and he discovered that the foam topper pad was “squishy”.  Our CSR started the replacement order and explained Ms. [redacted] was covered at 68% under her 20 Year Limited Warranty and gave her a replacement cost of $172.79.  Ms. [redacted] questioned the warranty and our CSR explained how the proration portion of the warranty works.  Ms. [redacted] then said it’s not a “true” 20 Year Warranty.    This is our policy and warranty.  Just because Ms. [redacted] does not agree with our terms does not make it an “untrue” warranty.  We are taking care of Ms. [redacted] as promised and will continue to take care of Ms. [redacted] under the terms of her 20 Year Limited Warranty.      We have an obligation to fairness to all of our customers and cannot make Ms. [redacted]’s request an exception to that obligation.     Best regards, Customer Advocacy Escalation Consultant

Initial Business Response /* (1000, 8, 2015/12/18) */
December 19, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. [redacted] for the delays he experienced in reaching out...

to our company regarding his concerns and delivery. We understand that this was a tremendous inconvenience and appreciate his patience. Mr. [redacted]'s new chambers and pump are scheduled to be delivered today, December 19, 2015.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 10, 2015/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Spending $3,000 on a bed and having the worst experience I've ever received with dealing with Sleep Number's customer service there should be more than it's delivered today. I haven't had this bed but little over a year, and not to mention having it replaced 4 times.. I was offered a tech to come out, and just got told that none we're available due to them being busy. I use to tell everyone to get a sleep number, and there is no way I wouldn't try my hardest to talk people out of it now!

Initial Business Response /* (1000, 9, 2014/10/21) */
October 21, 2014
Case # XXXXXXXX
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
Ms. [redacted]'s complaint was resolved today on October 21, 2014, with mutual...

satisfaction. We sincerely apologize to Ms. [redacted] for any inconvenience and wish her well.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 11, 2014/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a voicemail from [redacted] at SleepNumber saying they would refund the $196.64 last week. However, I have yet to see this charge come through on my credit card nor have I received a physical check in the mail. So I will not close this complaint until I'm actually refunded this charge as they claimed.
Final Business Response /* (4000, 13, 2014/11/06) */
November 6, 2014
Case # XXXXXXXX
Dear Revdex.com:
Thank you for the opportunity to follow up regarding the complaint of our customer, Ms. [redacted].
Ms. [redacted]'s credit card was refunded the $196.64 on November 5, 2014. Again, we apologize to Ms. [redacted] for any inconvenience.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst

May 16, 2016 Revdex.com of Minnesota & North Dakota RE:  Mr. [redacted] Case # [redacted] Dear Revdex.com: Thank you for the opportunity to follow up regarding the complaint of our customer, Ms. [redacted]. We truly apologize for the delay in the pick-up of the m7 Queen Mattress and Base and getting the refund out to him. Our records show that the mattress was picked up on April 22th, 2016.  A check in the amount of $3610.47 was sent to the physical address, not the PO Box and for that we are very sorry.   In checking today, the check is showing that it has since been cashed. We realize this was a terrible inconvenience and appreciate Mr. [redacted]’s patience.  Again, we’re sorry the bed did not work out for Mr. [redacted] and wish him well. Best regards, Customer Advocacy Escalation Consultant

March 11, 2017     Revdex.com of Minnesota & North Dakota     RE:        Ms. [redacted] Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to respond regarding the complaint of our customer, Ms....

[redacted].   Our records indicate that Ms. [redacted] purchased a King 5000 Mattress and a King Modular Base on 11/19/2001.  The bed was shipped to her home via UPS.   At the time of her purchase Ms. [redacted] had a 5/20 Limited Warranty.   The first 5 years parts are replaced at 100% coverage and then the remaining 15 years have prorated coverage.   The coverage decreases each year on the purchase date.  Mrs. [redacted] is currently covered at 20% under this warranty.    Ms. [redacted] called our Customer Service Center (CSC) on January 23, 2016 to replace her cover due to body impressions.   Our Customer Service Representative (CSR) explained that body impressions were a condition of use, not a manufacturing defect and as such is not covered under the warranty.  Once given the quote Ms. [redacted] said she wanted to discuss with her husband and would call back.     March 31, 2016 Ms. [redacted] called into our CSC from the Maplewood Store and ordered a new cover, topper and sidewalls.  The order was delivered on April 11, 2016 via UPS.     Ms. [redacted] called our CSC on February 15, 2017 stating the cover and topper needed to be replaced again.  Our CSR spoke to her supervisor and they agreed to a one time exception to cover 50% of the replacement cost as a gesture of goodwill.   Per our warranty, “Repair or replacement of a product or component under the terms of this Limited Warranty in no way lengthens the Limited Warranty period.”   Any replacement part has a 30 day out of box guarantee from manufacturing defects and then the warranty on the part replaced reverts back to the original warranty terms. Ms. [redacted] opted to not purchase the parts on this call.  Our CSR noted Ms. [redacted]’s file that we would honor the price quote given for 30 days.   We’re sorry Ms. [redacted] is disappointed.   Ms. [redacted] is requesting replacement parts and we will replace the parts for the amount quoted until March 17th, 2016---30 days from the date the quote was given.  Should Ms. [redacted] call after March 17, 2016 there will be no discount on the order.     Best regards, Customer Advocacy Escalation Consultant

Initial Business Response /* (1000, 14, 2016/02/01) */
February 1, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We're sorry for the delays Mr. & Mrs. [redacted] experienced in reaching out to our...

company regarding their order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which delayed their order. We understand that this was a tremendous inconvenience and appreciate their patience. Mr. & Mrs. [redacted]'s Sleep Number(r) FlexTop King i10 and FlexTop King FlexFit2,Stone, 2Remotes were delivered January 7, 2016. We have appeased their VISA. We hope this helps ease some of his frustration.
Best regards,

CS Correspondence Specialist

Initial Business Response /* (1000, 8, 2015/12/02) */
December 2, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. [redacted] for the delays he experienced in reaching out...

to our company regarding his order. We understand that this has been a tremendous inconvenience. We regret that we have lost his business due to our company-wide computer conversion and wish him well.
As of November 13, 2015, Mr. [redacted]'s Synchrony account had received a full refund. Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 10, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, this was not charged to a Synchrony credit card, it was charged to a Discover Card. On November 17th I did receive a $234.84 credit to my Discover card for the mattress cover that was returned. I filed a dispute with Discover and on 11/22 they provided me a full credit of the total original charge of $7,120.18. I still need a refund to my Discover card $6,885.38, which represents the bed and the base that was cancelled and consequently never delivered. At that time the Discover dispute can be settled.
This is a classic example of the issue with Select Comfort, they have no idea what they are doing. They have the correct credit card information that was included with the order and apparently those associated with actual returned items know how to properly credit the right account. Don't know who they gave the credit to on a Synchrony account, but it wasn't me because I don't have such an account. Thanks.
Keith [redacted]
Final Business Response /* (4000, 12, 2015/12/04) */
December 3, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to follow up regarding the complaint of our customer, Mr. [redacted].
As of November 13, 2015, Mr. [redacted]'s Discover card account had received a full refund.
$7120.18 10/12/15 Charge
-$6885.34 11/06/15 Credit
-$234.84 11/13/15 Credit
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 5, 2015/07/09) */
July 9, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to outline our perspective regarding the complaint of our customer, Ms. [redacted].
Our records indicate that Mrs. [redacted] (Mrs. is the complainant's...

mother and purchaser) purchased one Sleep Number(r) p5 Full Mattress and Modular Base, some bedding accessories and Home Delivery & Set-up Service at one of our retail stores on October 1, 2012. Mrs. [redacted]'s bed was paid for using a GE financed plan and was delivered on October 12, 2012.
Select Comfort's Limited Warranty at the time of Mrs. [redacted]'s purchase, was a term of twenty years. The terms of the 20-Year Limited Warranty agreement are provided to customers at the point of sale. Under that agreement, we cover 100% of the cost of warranty replacement parts for the first two years. After the first two years, we cover a pro-rated share of the cost.
On April 13, 2015, Ms. [redacted] called our customer service requesting to replace her Foam Topper Pad. This was the first and only time we had received a complaint from anyone regarding this purchase. Because Mrs. [redacted] is in her third year of ownership, we would cover 72% of the cost to replace the topper pad under the terms of the limited warranty. Ms. [redacted] got upset when asked to pay the pro-rated portion or $55.72 for a new topper pad.
Obviously, since Ms. [redacted] disposed of the bed, Sleep Number is unable to consider a return. We deem the trial period an adequate timeframe to honor a return. Mrs. [redacted]'s 30-night in-home trial period expired on November 13, 2012. We are sorry the mattress did not work out for Mrs. [redacted] and/or Ms. [redacted] and wish them well.
Please feel free to contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 7, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because the topper pad was not the only issue, but it was the mattress it had split in two. And I asked for a new mattress. And they said I would have to pay for it. I don't understand why I have to pay for a bed that is defective and it supposed to last for 20 years. And yes I did get rid of bed because I no longer could sleep on and continue to have back problems due to the mattress being split in two.
Final Business Response /* (4000, 9, 2015/07/13) */
July 13, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to follow up regarding the complaint of our customer, Ms. [redacted].
To reiterate, Ms. [redacted] disposed of the bed. We are sorry the mattress did not work out for Mrs. [redacted] and/or Ms. [redacted] and wish them well.
Please feel free to contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 8, 2016/02/01) */
February 1, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We're sorry for the delays Ms. [redacted] experienced in reaching out to our company...

regarding her trial return. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which affected her trial return. We understand that this was a tremendous inconvenience and appreciate her patience. We submitted a Trial Return order for Ms. [redacted]'s Mod Base, Foot & HeadBoard Bracket,Qty 4 on February 1, 2016. A refund for her full purchase price will settle with her MasterCard approximately 2 weeks after the brackets have been returned. A [redacted]return shipping label has been emailed to Ms. [redacted] as a token of our apologies.
Best regards,
CS Correspondence Specialist

Initial Business Response /* (1000, 5, 2015/03/02) */
March 2, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mrs. [redacted].
Our records indicate that Mr. & Mrs. [redacted] purchased a Sleep Number(r) c2 Queen...

Mattress, a Sleep Number(r) p5 Queen Mattress, a Queen FlexFit Plus Adjustable Base and Home Delivery Service (complimentary delivery & set up) at one of our retail stores on December 2, 2013. Mr. & Mrs. [redacted]'s mattresses and adjustable base were delivered on December 17, 2013.
Partner SnoreTM was debuted at the Consumer Electronics Show in January 2014. We did not sell or have any signage in our stores regarding this feature until March 2014.
What is Partner Snore? Our current FlexFit 2 and FlexFit 3 Adjustable Base models have several pre-set and customizable bed positions. When the base is paired with a split style mattress, one of the available pre-set positions is named "Partner Snore". When one sleeper chooses "Partner Snore", the head of the opposite side of the bed is raised about 5-7 degrees. For some people, this gentle incline may reduce snoring. Partner Snore may temporarily relieve common mild snoring in healthy adults. Many people find that a slight elevation of their head helps open breathing pathways. For some, this may reduce snoring. Some may find that the slight movement of the bed will cause them to roll over. Often a change in sleep position will also pause snoring. Some owners reported the Partner Snore feature helps reduce mild snoring. We have not done any clinical trials on the effectiveness. The Partner Snore feature is not intended to treat medical issues such as sleep apnea. We advise customers to consult with their medical professional with any concerns.
On March 25, 2014, Mrs. [redacted] called our customer service requesting authorization to return both mattresses and adjustable base. Mrs. [redacted] was reminded that their adjustable base is a non-returnable item, but that they could return their c2 Queen Mattress and p5 Queen Mattress within the 100 Night In-Home Trial. Mrs. [redacted] said that they knew that the adjustable base was non-returnable, but she regretted buying it since it did not cure her husband's snoring.
On May 6, 2014, Mrs. [redacted] called us again and this time she threatened to sue us because their adjustable base did not cure her husband's snoring. While we regret that Mr. & Mrs. [redacted] did not find their Sleep Number(r) Mattress to their liking, their adjustable base is not defective in materials or workmanship. The adjustable base functions as intended and is free from defect. Due to its unique shipping and handling requirements, no returns or exchanges are accepted on FlexFitTM Adjustable Bases. There are hundreds of adjustable friendly mattress designs available. As long as an innerspring does not have a border rod in it and is 10-12 inches in profile, it will work just fine. All memory foam mattresses that are up to 12 inches in profile height are compatible as well.
Mr. & Mrs. [redacted] dropped off their c2 Queen Mattress and p5 Queen Mattress at our plant in Minneapolis on April 23, 2014 and their Visa was credited for $2,351.37. We're sorry, we cannot accept a return of Mr. & Mrs. [redacted]'s FlexFit Plus Adjustable Base.
We sympathize with Mrs. [redacted] and know that there are millions of couples with a partner who snores, but a bed that could actually cure snoring doesn't exist.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 21, 2015/12/07) */
December 7, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We sincerely apologize to Ms. [redacted] for the delays she experienced in reaching...

out to our customer service and for the delay in the pick-up of her bed.
Ms. [redacted]'s bed was picked up and she has received all refunds due as of November 28, 2015. We truly appreciate her patience and wish her well.
Please contact me directly if you have any questions.

Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 23, 2015/12/07) */

Initial Business Response /* (1000, 11, 2016/01/25) */
January 22, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We sincerely apologize to Mr. & Mrs. [redacted] for the delays they experienced in...

reaching out to our company regarding their order and delivery. We understand that this was a tremendous inconvenience and appreciate their patience. Mr. & Mrs. [redacted]'s bed was delivered on January 9, 2016. The cost of their bedding has been credited to their Synchrony account as a token of our apologies.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 13, 2016/01/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We feel they have satisfied our request for further compensation for our inconvenience. Thank you for your assistance.

Initial Business Response /* (1000, 11, 2016/01/21) */
January 20, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
We're sorry for the delays Mr. [redacted] experienced in reaching out to our company...

regarding his order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which delayed his order. We have credited Mr. [redacted]'s Visa the $24.99 he paid for the Tech-e Pillow at the store.
We understand that this was a tremendous inconvenience and appreciate his patience. We hope this helps ease some of his frustration.
Best regards,
Mary [redacted]
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 13, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2016/01/28) */
January 27, 2016
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We're sorry for the delays Mr. & Mrs. [redacted] experienced in reaching out to our...

company regarding their order. This is not our normal mode of operation. We recently implemented a company-wide computer systems conversion, which delayed their order. We understand that this was a tremendous inconvenience and appreciate their patience.
Mr. & Mrs. [redacted]'s Sleep Number(r) i10, FT Cal King,Matt for Adj Base-CA and FlexTop Cal King FlexFit3, Stone, 2Remotes was delivered January 23, 2016. We have appeased a set of sheets, and appeased $[redacted] towards their order. We hope this helps ease some of their frustration.
Best regards,
CS Correspondence Specialist
Initial Consumer Rebuttal /* (2000, 10, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They had agreed to take off $2000 off the purchase price of the bed.

Initial Business Response /* (1000, 5, 2015/04/23) */
April 23, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to outline our perspective regarding the complaint of our customer, Mrs. [redacted].
Our records indicate that Mr. & Mrs. [redacted] purchased one Sleep...

Number(r) c2 Queen Mattress, one Memory Curved Pillow and UPS Shipping at one of our retail stores on November 28, 2014. Mr. & Mrs. [redacted]'s mattress was delivered via UPS on December 9, 2014.
At the time of purchase, all customers are required to sign their Customer Order Agreement and given a copy of their order. Mr. [redacted] did sign their Customer Order (available upon request) acknowledging that they fully understood the terms and conditions of sale, which included:
"TERMS AND CONDITIONS OF SALE
100-Night In-Home Trial Policy: Unless your purchase is otherwise excluded as specified herein, the 100-Night In-Home Trial period begins the day your new Sleep Number(r) bed arrives at the "ship to" address listed above. If, after sleeping on your new bed for a full 30 nights, you are not completely satisfied, contact us within 100 days of delivery to arrange for its return. Exclusions: The 100-Night In-Home Trial Policy does not apply to the purchase of demo, display, refurbished or Factory Outlet warehouse closeout mattresses, bases or sets. The 100-Night In-Home Trial Policy does not apply to the purchase of Sleep Number(r) bedding collections or to any mattresses, bases or sets received in exchange under an original 100-Night In-Home Trial purchase.
Mr. & Mrs. [redacted]'s 100-Night In-Home Trial expired on March 19, 2015. Mrs. [redacted] called Customer Service requesting to return their mattress on April 10, 2015. The Customer Service Representative explained their 100-Night In-Home Trial had expired and we cannot authorize a return after trial expiration.
We're sorry, we cannot authorize a return or exchange outside of the 100-Night In-Home Trial period. We have an obligation of fairness to maintain for all customers and we cannot make this request an exception.
I am certain that we can help Mr. & Mrs. [redacted] sleep more comfortably. We are here to assist Mr. & Mrs. [redacted] and encourage them to call us at [redacted].
Please contact me if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 7, 2015/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sales lady's job is to explain everything that we are signing. She did not do that. As consumers, we are screwed and I am not surprised. I will reach out on social media and tell family, friends, and strangers not to shop at the location on Colerain in Cincinnati, OH.

May 22, 2017   Revdex.com of Minnesota & North Dakota             RE:  Ms. [redacted]   Case # [redacted]   Dear Revdex.com:   Thank you for the opportunity to respond regarding the complaint of our...

customer, Ms. [redacted] .    Ms. [redacted] purchased a 7000 King Set in June of 2008.  When her account was set up for that order, a different address was on the main file than the address used for shipping.  Our system defaults to the address that the account was opened with.  This is why our representatives were having trouble finding her file and why her confirmations had the wrong address.  Once Ms. [redacted] let us know the wrong address was on her confirmation the order was updated.  Additionally, Ms. [redacted] was told that we could not remove the address and that confirmations would have the address the account was opened with.  The actual order was corrected.   At that time Ms. [redacted] purchased her bed, Sleep Number had Firmness Control Systems that had two wired remotes.  Sleep Number has since stopped manufacturing the wired units and now offers a single wireless remote with our Firmness Control Systems.  The remote has the ability to adjust both sides of the mattress with the push of a button.   In listening to all calls with Ms.[redacted]  the calls oddly dropped as our representatives were asking exploratory questions to help find her file.  Ms. [redacted]  should have been called back, but calls came directly into each representative after the odd disconnects.  We’re sorry for the experience and are using her feedback as a coaching opportunity to prevent this from happening going forward.  We consider this matter closed.   Best regards, Customer Advocacy Escalation Consultant

I am rejecting this response because:Select Comfort has accepted to give credit on all merchandise.  BUT they are leaving out my answers as to why it came to this.. For one Select Comfort is leaving out instead of letting me know prior to delivery they were backlogged on missing part Select Comfort left us with no bed to sleep in. I had giving my bed away to have my bedroom ready for delivery of the new bed.. It was NOT until March 22, 2107 that Select Comfort ( spoke with Melissa ) that part was backlogged until then they just gave me excuses and also sent me a new Mattress topper that was not needed I already had that part. I called Select Comfort to let them know they sent a part that was not necessary and that Select Comfort delivery people left the wrong part in my bedroom even after I asked delivery people to take it with them. So now I had 2 parts that belonged to Select Comfort which made us responsible for the care of these extra parts.  When UPS showed up again I refused the part because I had NO way of knowing what was in the box because I never received a call about a part be delivered and I did not want the responsiblity of yet another part  at my home. As far as appeasing me I made the calls to Select Comfort over and over for 15 days to get this taken care of so I could go purchase another bed some where else. But with out the refund back to my card I could not afford that. Here it is 19 days later and I am am still sleeping on my couch ..It took all this time for Select Comfort to FINALLY set up pick up of there merchandise.  I again had to call Select Comfort and try and get them to pick up this bed and refund my money. I spoke with Bob.[redacted] ###-###-####  ext [redacted] who placed a order for pick up but NOT until April 10 2017 which will leave us with out a bed for yet another 9 days. This never started out this way but Select Comfort  made it this way for so long. Bob told me he would contact me on April 3 2017 to make arrangements to have these 3 parcels picked up by UPS but today is April 4 2017 and never heard from Bob . I again will call him today April 4 2017 to see when  UPS will be picking up parcels.. Select Comfort has a way of turning customers problems around to make it look like they have done something  good when in fact Select Comfort has not but to make it a miserable experience with the company . WE HAVE GONE ALL THIS TIME WITH NO BED AND SELECT COMFORT HAS THE NERVE TO PUT ANY BLAME ON US. THANK YOU[redacted]

Initial Business Response /* (1000, 16, 2015/12/08) */
December 8, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
We sincerely apologize to Ms. [redacted] for the delays she has experienced in...

reaching out to our company regarding the delivery of her bedding.
Ms. [redacted]'s bed was delivered on November 16, 2015. Unfortunately, the sheet set is still on back-order. We will ship it out to her as soon as the item becomes available. We understand that this has been a tremendous inconvenience and truly appreciate her patience.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (3000, 18, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not comfortable closing this case until I actually have at minimum a delivery date and valid tracking number for the remaining items.
Final Business Response /* (1000, 22, 2015/12/22) */
December 22, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to follow up regarding the complaint of our customer, Ms. [redacted].
Again, we sincerely apologize to Ms. [redacted] for the delays she has experienced in reaching out to our company regarding the delivery of her bedding.
Ms. [redacted]'s sheet set was delivered yesterday, on December 21, 2015. UPS tracking # [redacted] - delivered to Front Door.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 5, 2015/10/29) */
October 29, 2015
Case # XXXXXXXX
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. [redacted].
Today, we placed an order for our technicians to visit Mr. [redacted] to inspect his...

bed for any defects. Mr. [redacted] will be contacted soon to schedule a convenient date and time.
We sincerely apologize to Mr. [redacted] for the delay and inconvenience. Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst

Initial Business Response /* (1000, 5, 2015/10/21) */
October 21, 2015
Case # [redacted]
Dear Revdex.com:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. [redacted].
Ms. [redacted]'s complaint was discussed and resolved on October 16, 2015. We...

apologize to Ms. [redacted] for any inconvenience.
Please contact me directly if you have any questions.
Best regards,
Legal Correspondence Analyst
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)